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Posturi vacante

Customer Experience Specialist
Postat: 2017-04-26

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We are seeking a Customer Experience Specialist who will be responsible for designing innovative, creative and customer-centric solutions that support the delivery of enhanced digital and non-digital channels experiences.   


The CX Specialist will reflect customer self-service needs, wants and preferences across multiple channels project initiatives, contributing a strong attention to aesthetics and detail, and a real passion for delivering positive, customer-centric outcomes.   


What we are looking for

  • Experience in user interaction / visual design
  • Experience designing CX solutions that span multiple customer contexts
  • Experience with customer research and usability testing
  • You have detailed knowledge of customer experience best practices, including usability and accessibility
  • You have strong knowledge of visual design and the ability to inspire others with fresh, engaging ideas
  • You are comfortable with an agile development environment
  • Excellent oral and written communication and presentation skills


Key accountabilities  

  • Work with project stakeholders (business, technical and customer-facing) to gather requirements, develop product specifications and translate these into use cases and high-level customer experience requirements that integrate business objectives with customer needs
  • Collaborate with a team of technical developers and content authors to define the customer experience
  • Consistently refine the products internally and with customers
  • Determine and recommend customer experience tasks, tools, deliverables and milestones, including the development of customer journeys, scenarios/use cases, storyboards, service blueprints and interactional models
  • Design and implement customer research and testing activities throughout the project lifecycle


Day to day work and fun

  • You will provide technical knowledge designing and scoping multiple deliverable solutions across a number of technologies, platforms and customer touch points.
  • You will participate to internal and external workshops – opportunities for you to align stakeholders on the value of customer experience. 
  • Support customer journey mapping activities 
  • Engage with clients to understand and research their needs to re-engineer their business processes as they impact on, and interact with the business. 
  • Designing communication solutions for multi-channel delivery including paper, email, web, apps.


Besides your basic package and awesome colleagues, we offer:

  • Office in Liberty Technology Park, Cluj-Napoca
  • A truly innovative environment where your curiosity and creativity will be encouraged
  • Lots of fun!

Dacă ești interesat de acest post te rog sa aplici pana la data de: 2017-05-31

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