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Banca Transilvania SA

Cluj-Napoca, Cluj, Calea Dorobantilor Street, no. 30-36, Romania

Aurel Bernat - Executive Director of Financial Institutions & Investor Relations

Diana Mazurchievici - ESG Integration Director & Investor Relations

E-mail: investor.relations@btrl.ro

Tel: + 40 264 407 150

Fax: + 40 264 407 179

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Communication
with the shareholders

Our team can help you with information about the evolution of held shares, account history, or shareholder certificates.

For the shareholder certificate or the account history model we will need the following documents:

For natural persons

Standardized written request form
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  • Copy of the shareholder's identity card, signed for conformity with the original;
  • Copy of the heir certificate/certificate attesting the status of heir and copy of the applicant's identity card, signed for conformity with the original, in the case of the shareholder's death;
  • Proof of payment of the commission.

For legal entities

Standardized written request form
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  • Copy of the registration certificate, signed for conformity with the original;
  • Copy of the legal representative's identity card of the legal entity, signed for conformity with the original;
  • Certificate issued by the Trade Register (or other proof issued by a competent authority), not older than 30 days, certifying the status of the person as the legal representative of the shareholder legal entity;
  • Proof of payment of the commission.

Requests can be sent through the following channels:

Courier

Through courier service providers

By submitting the documents at one of the the agenciesTransilvania Bank

Personal

By submitting the documents at the BT Central Headquarters

BT - Central Headquarters, Shareholding Office, Calea Dorobanților Street, no. 30-36, Cluj-Napoca, Romania

E-mail

By sending the documents online

actionariat@btrl.ro

Costs
Release of the BT shareholder certificate
5 Lei
Issuance of a shareholder BT account statement
10 Lei

The commissions can be paid in BT agencies or online via BT24 Internet Banking, in the account RO10BTRLRONFRNI000038102, opened at BT Centrală.

Other requests from shareholders

You can contact us by phone (+40 754 035 054), by e-mail or postal. And we will answer you through the same channel.

The information regarding shareholdings and the data contained in the shareholder certificates and account history are in accordance with the registers provided to BT by the Central Depository, according to legal regulations.

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Disclaimer

AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the search and understanding process of banking products.

AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content that does not represent the point of view of Banca Transilvania. You are solely responsible for using the content generated by this service in any way. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

Using AI Search requires acceptance of the Terms and Conditions.

Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

Banca Transilvania does not provide any warranty regarding the answers given by this service.

AI Search provides algorithmic answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the Bank's responsibility for the content provided.

AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for their processing in order to provide the service (answers to the questions you ask), as well as for the improvement of the robot's algorithmic model by its developer.

Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

The content provided by AI Search is for informational purposes only.

Users are responsible for the questions and messages addressed during the use of AI Search. Any abuse or inappropriate language may lead to the termination of the interaction.

AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision-making.

The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

Terms and conditions may be revised/ updated at any time.

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