Transilvania Bank announces new accessibility solutions for people with special needs – locomotor, hearing and visual –  by initiating optimization the bank's website and BT Pay application. The BT Group's commitment to accessibility means adapting services, products, and locations, as well as supporting social initiatives that promote inclusion and equal opportunities.

Implementation of digital, physical, and communication accessibility measures – websites, applications, offices, self-banking solutions, and Call Center support – takes place gradually and is in line with the requirements provided by European Accessibility Act, National Authority for Consumer Protection and of National Council for Disability in Romania.

Optimization of the BT Pay website and application interface

• On the Transilvania Bank website, users can access dedicated tools, located in the section found at the bottom left of the main page, which facilitate a series of adaptations: the conversion of written text into spoken language, increasing font sizes, etc.
  
  
• BT is currently working on making about 50 documents accessible on the bank's website, on the application BT Pay and of the websites of other companies from the Banca Transilvania Group.
  
  
• To comply with the new European digital accessibility standards, the Banca Transilvania Group collaborates with the company Accessi+.

Adapting the bank's offices and ATMs

• Two of the Transilvania Bank offices in Bucharest are fully accessible, having an access ramp, adapted offices, an ATM placed at an optimal height, and tactile carpet:
  
  
  • BT Basarabia Agency (Basarabia Blvd 110, L8, sector 2), the first bank office in Romania, fully accessible
  • BT Agency Amzei Square (Amzei Square 10-22, sector 1)
    
    
• Adaptation of the other units of Transilvania Bank, to become more accessible, is underway. Among the solutions already implemented are: accessible routes, doors with easy opening, specially arranged spaces, fixed and mobile ramps for people with reduced mobility, visual and tactile signage for orientation, personalized assistance.
  
  
• In over 50 bank branches – meaning one unit out of five – located throughout the country, people with hearing impairments benefit from access to information through sign language, with the help of specialized interpreters, through the facility Voices for hands.
  
  
• Most BT ATMs are accessible to people with mobility impairments, being placed at an appropriate height or equipped with an access ramp.
  
  
• For customers with visual impairments, the bank has started implementing audio assistance solutions (Audio Guidance) at ATMs.
  
  

Self-banking options and for contacting the BT Call Center team

• BT Visual Help application provides visual support when a person calls the phone number 0264 308 000 (without entering into conversation with anyone).
  
  
• Virtual assistant (BT chat) from BT Pay facilitates quick access to information about the application, products, and services of the bank, eliminating the need for a voice call.
  
  
• Information can also be requested by email (conctact@btrl.ro).
  
  
• The bank offers voice and written support in several languages: Romanian, English, Hungarian, and Italian.
  
  

BT is one of the members Romanian Chamber of Commerce for Diversity, signatory of Diversity Book and supporter of social initiatives that accelerate integration and inclusion, among the most recent being AccessABILITY Expo 2025, A life in colors for the blind , Dog Assist or Climb Again.