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  • Call Center
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    High waiting time!

    Currently, we are recording a very large number of calls in the Call Center. If you have an urgent problem, call now, and if not, we look forward to seeing you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 028 or *8028The number is available from any national network. Normal rate.
    0264 303 003Direct line for all Romanians who are abroad, including assistance in English. Regular rate.
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055. Normal rate.
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    AI Search from Ask BT answers all your banking questions.

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    See your account details quickly, call 0264 308 000 and you receive a text message with the access link.

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    Options regarding the processing of personal data for advertising purposes

    Let's talk, about how you want to talk 😊

    We, at BT, believe in long-lasting relationships and like any good partner, we want to be by your side. The protection of your personal data is important to us. Precisely for this reason, we want to ensure that the European regulations (GDPR) are respected.

    To express your preferences regarding the manner and ways in which we communicate with you for advertising purposes, please review the information and complete the form below.

    This service is exclusively dedicated to BT clients. Strictly for the purpose of identifying you in BT records, please enter in the fields below the phone number you declared at the Bank and the personal identification number. In case you do not fill in this data, it will be impossible for us to mark your options in the online form dedicated to expressing marketing consent.

    After entering the phone number, you will receive a confirmation code with which you can authenticate in order to modify the marketing agreement.

    This service is dedicated exclusively to BT customers.
    We use your phone number and personal identification number (CNP) to verify your identity and your status as a BT client.