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This page is automatically translated from Romanian into English.

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  • We have taken a firm commitment towards Romanians and local entrepreneurs in supporting their dreams, BT being the partner with whom they can start their journey.
    OMER Tetik
    CEO Banca Transilvania
    • Open an account online
    Call Center
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    High waiting time!

    Currently, we are recording a very large number of calls in the Call Center. If you have an urgent problem, call now, and if not, we look forward to seeing you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

    • 0264 308 028 or *8028The number is available from any national network. Normal rate.
    0264 303 003Direct line for all Romanians who are abroad, including assistance in English. Regular rate.
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055. Normal rate.
    BT AI Chat Logo - opens in a new tab
    Search with AI Search - opens in a new tab

    AI Search from Ask BT answers all your banking questions.

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    BT Visual Help - opens in a new tab

    See your account details quickly, call 0264 308 000 and you receive a text message with the access link.

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    BT Visual Help

    What is BT Visual Help?

    See your account details quickly, directly from your phone. Both for your personal account and for the business one.

    Good to know:

    The phone number and the email must be registered in the bank's system and you need a good Internet connection.

    Starts here

    What information do you find in BT Visual Help?

    • Quickly check account balance - section Accounts and transactions
    • You find out the account IBAN - the section Accounts and transactions
    • Do you have details about the blocked amounts - sectionAccounts and transactions
    • See the transaction history from the last 10 days - section Accounts and transactions
    • Do you have details about installment transactions with STAR Card - section Accounts and transactions
    • See payment obligations for credit cards - section Accounts and transactions
    • You quickly generate the account or credit card statement - the section Request excerpt
    • Download the PDF document with the IBAN List - section IBAN & CIF List
    • You find the client code or VAT number - section IBAN & CIF List
    • You request the unlocking of the due amount, in case there are active garnishments - section Garnishments
    • See personalized information about card and non-card credits - section Information about my loans
    • Do you have details about the outstanding amounts* - section My outstanding amounts
    • See personalized information about deposits and savings accounts - section My savings
    • Download the PDF document with the Income Statement obtained from interest - section
      Interest income statement
    • Temporarily or permanently block the card - section Card blocking
    • Request the issuance of a new card after the permanent blocking of the old one - section Card blocking
    • Change trading limits - section Card limit modification
    • You request the contesting of a card payment - section Dispute transactions

    How do you access the platform?

    1

    Call short0264 308 000, without engaging in conversation with us

    2

    We are sending you an SMS with the access link to BT Visual Help

    3

    Save the number, so it will be easier for you next time 😉

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    Întreb BT is the largest online financial education program of Banca Transilvania, with over 2,000 questions and answers about banking.
    Frequently Asked Questions
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    AI Search offers automatically generated answers, using Claude-Haiku-4.5 technology and an advanced orchestration mechanism through agents. The answers may contain inaccurate or potentially offensive content, which does not represent the point of view of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the process of searching and understanding banking products.

    AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the view of Banca Transilvania. You are solely responsible for using the content generated by this service in any manner. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

    The use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service algorithmically provided by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any guarantees regarding the answers given by this service.

    AI Search provides algorithmically generated answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Transilvania Bank and cannot engage the Bank's responsibility for the provided content.

    AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for the processing of such data for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content offered by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed within the use of AI Search. Any abuse or inappropriate language may lead to the interruption of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be reviewed/updated at any time.