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    Ne-am asumat un angajament ferm față de români și de antreprenorii locali în susținerea visurilor lor, BT fiind partenerul cu care pot să își înceapă călătoria.
    OMER Tetik
    CEO Banca Transilvania
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    Currently, we are receiving a very large number of calls at the Call Center. If you have an urgent problem, call now, and if not, we will wait for you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

    • 0264 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Direct line for all Romanians who have left the country, including assistance in English. Standard rate.
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055. Normal rate.
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    See your account details quickly, call 0264 308 000 and you receive an SMS with the access link.

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    BT Visual Help

    What is BT Visual Help?

    See your account details quickly, directly from your phone. Both for your personal account and for the business account.

    Good to know:

    The phone number and the email must be registered in the bank's system and you need a good Internet connection.

    Start here

    What information do you find in BT Visual Help?

    • Check the account balance quickly - section Accounts and transactions
    • Find out the account IBAN - section Accounts and transactions
    • Do you have details about the blocked amounts - section Accounts and transactions
    • See transaction history from the last 10 days - section Accounts and transactions
    • Do you have details about installment transactions with STAR Card - section Accounts and transactions
    • See payment obligations for credit cards - section Accounts and transactions
    • You quickly generate the bank or credit card statement - section Request excerpt
    • Download the PDF document with the IBAN List - section IBAN & CIF List
    • Find out the client code or VAT number - section IBAN & CIF List
    • You request the unblocking of the amount due, in case there are active seizures - section Attachments
    • See personalized information about card and non-card credits - section Information about my credits
    • Do you have details about the outstanding amounts* - section My outstanding amounts
    • See personalized information about deposits and savings accounts - section My savings
    • You download the PDF document with the Income statement obtained from interests - section
      Interest income statement
    • Temporarily or permanently block the card - section Card blocking
    • Request the issuance of a new card after the permanent blocking of the old one - section Card blocking
    • Modify trading limits - section Card limit change
    • You request a dispute of a card payment - section Transaction dispute

    How do you access the platform?

    1

    Short call 0264 308 000, without entering into conversation with us

    2

    We send you an SMS with the access link to BT Visual Help

    3

    Save the number, so it will be easier for you next time 😉

    Asking Transilvania BankAsking Transilvania Bank
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