• Business
  • Investor Relations
  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    Currently, we are receiving a very large number of calls at the Call Center. If you have an urgent problem, call now, and if not, we will wait for you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Direct line for all Romanians who have left the country, including assistance in English. Standard rate.
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055.Normal rate.
    BT AI Chat logo - opens in a new tab

    AI Search from Ask BT answers all your banking questions.

    - opens in a new tab

    See your account details quickly, call 0264 308 000 and you receive an SMS with the access link.

    You have reached the end of the results
    No results found
    Skip to main content
    You save in lei, euros or dollars from BT PayCome to the app

    AUTO RCA Insurance

    Insurance for your car

    RCA direct from BT Pay. You choose, pay and receive the policy in a few minutes. No trips, no stress. Everything digital, directly from the app.

    • Activate directly from BT Pay one of the insurers' offers.
    • You only need a few minutes, no trips or paperwork.
    • You pay in 3, 6 or 12 installments without interest, with the BT shopping card.
    • You can conclude RCA for 6 or 12 months, as you need.
    • You receive notifications before expiration, so zero stress.
    • You have the option of direct reimbursement (under certain conditions).
    RCA, direct from BT Pay
    The only line you would accept is the one for gelato?
    Come to the app
    RCA, direct from BT Pay

    RCA and BT Pay

    a duo that makes life simple

    You choose the right offer, pay with the BT card and conclude RCA for your car directly from the app. Everything digital, fast and without trips. You also have interest-free installments, notifications before expiration and full control from your phone. BT Pay + RCA = smart insurance vibes.

    The choice is yours

    Choose the right offer from multiple insurers. The cost is calculated automatically based on the entered data, car and license. See all offers before payment.

    100% online

    Scan the car registration and ID card, choose the right offer, pay with the card, and receive the policy by email. Everything from the app, no trips and paperwork.

    all details, at hand

    See the validity period of your insurance, details about coverage, and policy history.

    life is easier

    You receive notifications before the policy expires, so you stay stress-free.

    You are safe

    Your insurance is always with you, in your phone. You have all the details in the app. No headaches.

    RCA insurance 100% online

    You and your car
    you are safe.

    Documents
    Necessary

    • Car's registration certificate (scanned or manually entered)
    • The owner's identity card
    • The insurance cost is calculated based on the data entered in the application, the car's features, and the age of the driving license. You will see all the available offers before making the payment.
    NecessaryDocuments

    QUICK HELP

    If you have been involved in an accident, in order to repair your car at your own insurer you must:

    - The accident must be in Romania

    - Both cars must be registered in Romania

    - Maximum 2 cars to be involved

    - No victims

    If you are a BT client, open the BT Pay application, go to the Insurance section and there you will find the RCA Insurance.

    After, all you have to do is:

    - to enter the registration number or to photograph the registration certificate and identity card (P.S. you also have pre-filled data to make it super easy)

    - choose the offer that suits you from several insurers

    - pay directly from the app

    - the policy remains in the app and you can access and download it anytime. Plus, you have details about coverage, payment history, and validity period.

    Yes. You can pay the insurance policy either in full, or in 3, 6, or 12 installments, if you select payment with a cardSTAR.

    BT Pay take care not to forget: you receive automatic notifications 60 days, 30 days, 7 days, and 1 day before expiration. You have time to prepare and renew the policy without stress.

    You can download the RCA policy directly from the application after making and confirming the payment. If the download did not work or you cannot find the policy on the first page of the RCA section, then you can contact us at vanzari@btbroker.ro and we will help you.

    You can request the modification of the RCA policy or its termination in certain specific situations.

    For example:

    • sale of the motor vehicle
    • adding another driver
    • data update

    For any request, you can write to us at vanzari@btbroker.ro, and we will assist you further.

    AUTO INSURANCE DIRECTLY FROM BT PAY

    Get your insurance directly from BT Pay, in just a few clicks – simple, fast, and in interest-free installments with the BT shopping card. Enjoy peaceful and incident-free travels.

    Ai Search
    Maintenance iconOops, it seems something went wrong. Don't be afraid, it's not your fault. Sometimes small problems happen from time to time. What can you do? Try again later.
    BT Question Logo
    Întreb BT is the largest online financial education program of Banca Transilvania, with over 2,000 questions and answers about banking.
    Frequently Asked Questions
    Powered by Microsoft Foundry
    AI Search provides automatically generated answers, using Claude-Haiku-4.5 technology and an advanced agent orchestration mechanism. The answers may contain inaccurate or potentially offensive content, which does not represent the point of view of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the search and understanding process of banking products.

    AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content that does not represent the point of view of Banca Transilvania. You are solely responsible for using the content generated by this service in any way. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

    Using AI Search requires acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any warranty regarding the answers given by this service.

    AI Search provides algorithmic answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the Bank's responsibility for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for their processing in order to provide the service (answers to the questions you ask), as well as for the improvement of the robot's algorithmic model by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content provided by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed during the use of AI Search. Any abuse or inappropriate language may lead to the termination of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision-making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be revised/ updated at any time.

    Everything from the app, in real time 🙌

    Scan the QR code and download the application

    BT Pay App QR Code