• Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    Currently, we are recording a very large number of calls in the Call Center. If you have an urgent problem, call now, and if not, we look forward to seeing you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 028 or *8028The number is available from any national network. Normal rate.
    0264 303 003Direct line for all Romanians who are abroad, including assistance in English. Regular rate.
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055. Normal rate.
    BT AI Chat Logo - opens in a new tab

    AI Search from Ask BT answers all your banking questions.

    - opens in a new tab

    See your account details quickly, call 0264 308 000 and you receive a text message with the access link.

    You have reached the end of the results
    No results found
    Skip to main content
    You travel without worries with the online insurance, directly in BT Pay. Let's see

    Offer for young people

    Financial independence starts now

    At BT, you have financial solutions that grow with you. From KID (0–14 years), with simple and secure access to money, to COLLEGE (14–18 years), with more freedom and financial control. ✨

    Offer for young peopleOffer for young people

    Choose the Suitable subscription

    Whether you are at the beginning of your journey or already taking the first steps towards independence, we support you with subscriptions created especially for you.

    kid

    0-14 years

    • Zero opening and administration fees for the current account in lei
    • Free collections from other banks
    • Access to BT Pay Kiddo (for children over 10 years old)
    • Extra options available: Current account in lei or current accounts in foreign currency (euro/other currencies)

    college

    14-18 years

    • Zero opening and administration fees for the current account in lei
    • VISA Classic card included
    • Free collections from other banks
    • Access to BT Pay Kiddo – pocket money directly in the app
    • Extra options available: Current account in lei or current accounts in foreign currency (euro/other currencies)
    Plans that cannot wait?
    Take the credit that sets them in motion, with fixed interest and life insurance.
    Apply now
    Plans that cannot wait?

    Offer for young people and BT Pay kiddo

    Financial education through real experience

    With BT Pay Kiddo, you have control of your money directly in the app. Simple, cool and responsible.

    REAL-TIME TRANSACTIONS

    You pay online or in stores, hassle-free.

    YOUR CARD, YOUR RULES

    You put money aside for your wishes.

    KEEP TRACK OF EXPENSES

    See how much money you have and what you spent it on.

    LIFE IS EASIER

    You learn to be financially independent, without asking for cash from your parents anymore.

    YOU ARE SAFE

    You always have your cards at hand, directly in your phone. You block them, unblock them, change the limits, and approve payments.

    Kid or College?

    Kid or College?

    Take a step towards your financial independence.

    FAST HELP

    Yes. With the KID subscription, children between 0 and 14 years old can have a simple and secure account, without administration fees.

    Through the application BT Pay Kiddo, available for children over 10 years old. There they can see how much money they have, pay or even save.

    Yes. With the COLLEGE subscription (14–18 years old), you receive a VISA Classic card and access to your account, without administration fees.

    You just have to go to a BT unit. One of the parents can activate the KID or COLLEGE subscription very easily.

    Yes. At BT, your child has a safe digital space where they can learn to manage their money from an early age. With BT Pay Kiddo, you have control, and he has the freedom to explore – he sees what he spends, saves, and pays directly from the phone. Everything is simple, smart, and age-appropriate.

    Activate now

    Kid or College? Take a cool step towards your financial independence. It's super easy: one of the parents can activate the subscription at any BT unit.

    Ai Search
    Maintenance iconOops, it seems that something went wrong. Don't be afraid, it is not your fault. Small problems happen from time to time. What can you do? Try again later.
    Logo Question BT
    Întreb BT is the largest online financial education program of Banca Transilvania, with over 2,000 questions and answers about banking.
    Frequently Asked Questions
    Powered by Microsoft Foundry
    AI Search offers automatically generated answers, using Claude-Haiku-4.5 technology and an advanced orchestration mechanism through agents. The answers may contain inaccurate or potentially offensive content, which does not represent the point of view of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the process of searching and understanding banking products.

    AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the view of Banca Transilvania. You are solely responsible for using the content generated by this service in any manner. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

    The use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service algorithmically provided by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any guarantees regarding the answers given by this service.

    AI Search provides algorithmically generated answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Transilvania Bank and cannot engage the Bank's responsibility for the provided content.

    AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for the processing of such data for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content offered by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed within the use of AI Search. Any abuse or inappropriate language may lead to the interruption of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be reviewed/updated at any time.

    Everything from the app, in real time 🙌

    Scan the QR code and download the app