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    Currently, we are recording a very large number of calls in the Call Center. If you have an urgent problem, call now, and if not, we look forward to seeing you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 028 or *8028The number is available from any national network. Normal rate.
    0264 303 003Direct line for all Romanians who are abroad, including assistance in English. Regular rate.
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    See your account details quickly, call 0264 308 000 and you receive a text message with the access link.

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    Open an online account at Banca Transilvania and join the largest banking community in Romania. You have zero commission and can use the card instantly from the app. 100% digital, in a few minutes, directly from BT Pay.

    Open a bank account online

    Banking your way

    Open an online account at Banca Transilvania and join the largest banking community in Romania. You have zero commission and can use the card instantly from the app. 100% digital, in a few minutes, directly from BT Pay.

    Skip to main content

    You send money on the spot

    Online account directly from the app

    You are the only one in your friend group who is not with BT yet? You have no excuse now. You can open a bank account online, directly from BT Pay.

    And one more thing: if you get a Star card, you can request one with the same benefits for someone dear - even if they are not a BT client.

    Shopping for real
    With Star Card, you have benefits with every payment: installments or points, offers and discounts.
    Apply now
    Shopping for real

    All cards, zero worries

    Your debit, credit and virtual cards, all just a tap away.

    Credit 100% ONLINE

    You apply for a personal loan, directly from the app.

    Put money aside slowly

    You easily save for your desires, benefiting monthly from progressive interest depending on the amount in your account.

    Instant transfers

    Whether you split the bill with friends or make payments with your phone, you have all the transactions just a click away.

    Investments, just one click away

    You have over 14 investment funds in BT Pay and you can start investing instantly, without needing to be a finance guru.

    BT PAY kiddo
    BT PAY kiddo

    Banking For the cool kiddos

    Choose the subscription of banking

    Different people, different needs. So, you have five subscription options to choose from. ✨

    Hello
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    Student
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    • Free travel insurance
    Gold
    17 lei / month
    • Access to the business lounges in the airports of Bucharest and Cluj-Napoca
    • Free travel insurance
    • Mastercard Gold Card
    Gold+
    20 lei / month
    • Insurance from Metropolitan Life Insurance
    • Mastercard Gold Card
    • Priority in Call Center
    Make your way in BT Pay

    Make your way in BT Pay

    If you are a resident in Romania and are 18 years old you can open an account online in less than 10 minutes. All you have to do is download the app, confirm your identity with your ID card, and choose the current account subscription that suits you.

    One application for any situation

    Open an account online
    BT Pay Kiddo
    It is nice to see them growing up and becoming independent, even financially. With BT Pay Kiddo, teenagers can manage their allowance, scholarship, or expenses, preparing for adult life.
    Open an account online
    eSIM from BT Pay
    Stay connected worry-free: you get it directly from the app and choose the plan that suits you best, without extra trips or other complicated settings. 🌍
    Open an account online
    Moving Awards
    Connect Fitbit, Google Fit or Apple Health in the app, sync steps and unlock BT and partner offers. Your ambition deserves support.
    Open an account online
    Alias Pay
    Define an Alias (the phone number connected to your BT account) and receive money easily, even from other banks, without an IBAN – just with your phone and name. Just as easily, you can also transfer to those with an Alias.
    Open an account online
    Cards from other banks
    Add ING, BCR, Revolut cards or other banks from Romania in BT Pay and see the balance and transactions. You can transfer instantly to BT cards and send money to friends with BT Pay.
    Open an account online
    Split the grade
    Did you pay the bill or the gift? Request the money directly from BT Pay by selecting contacts. Split the amount equally or ask for as much as you want. The condition? They must also use BT Pay.

    FAST HELP

  • Opening an account 100% online through BT Pay is very simple. You only need to meet a few basic conditions:

    • Be at least 18 years old.
    • To hold a valid Romanian identity document (I.D.).
    • To be a new client of Transilvania Bank (if you are already a client, you use BT Pay directly with existing accounts).

    In order to open an online account through BT Pay in Romania, you must have an identity document issued by the Romanian authorities, namely a CI (standard identity card) or EC (electronic identity card). 😁

    No. To open an online account and sign the contract remotely, you must be at least 18 years old.

    If you are under 18 years old we expect you in a unit together with a parent to open an account for you.

    The process complies with the strictest security standards and the legislation in force.

    Make sure to access the BT Pay application only through the BT website or through the App Store, Google Play, or Huawei AppGallery and continue without worries.

    From absolutely anywhere in the world! 🌍

    You just need to be over 18 years old, download the app, and have your ID with you. ✨

    About 5-7 minutes, just enough time to listen to 2 favorite songs from the playlist. 🌟

    Well, you don't open a 100% online account every day, do you? If you encounter difficulties signing the documents, we are here for you. 🤗

    1. On the right side of the contract, at the bottom of the page, you have a pink frame 🔎. Click on it.


     

    2. Tap, tap, tap.✅ Check all the boxes and click ACCEPT.

     

    3. I hope you have the phone next to you. You will receive by SMS a unique code consisting of 6 DIGITS which you need to enter in the box. Ready? Tap ”SIGN PACKAGE”.

     

    4. Click on the button FINISH and you are already closer to your account.

    5. Wonderful! You have signed the documents using the digital signature. 😎


    If you can't get to a BT agency to request the opening of an account, then you can open an account yourself directly from BTPay Mobile or BTPay Web.

    Yes! 😊 Once you have opened an account and received the approval notification, you can instantly use BT Pay and the digital card.

    Yes. Although you can use the digital card immediately through BT Pay, we also issue you a physical card, which you will receive at the address you specified or free of charge at a location chosen by you.

    Well, that depends a lot on the person you want to empower cont. 🙂


    More exactly:

    ⠀if the person has a current account opened with us, can you come at any BT unit, having only your identity card and a copy of the respective person's identity card. Quite simple, isn't it? 😉

    ⠀if the person to be authorized does not have an account opened at BT, you will have to come together, with identity documents to any of our branches. We are waiting for you! 🤗

    You have ZERO commission for account and card opening and administration. ✨

    However, depending on the selected current account subscription, additional monthly fees may be charged.

    A current account subscription is a banking package that includes multiple services associated with your account (opening and managing a current account, debit card, access to applications such as BT Pay, sometimes insurance or additional benefits) at a fixed monthly cost or even free, instead of paying separate fees for each transaction or product.

    Fortunately, if you want to open or close an account at BT, you avoid fees, because these things are free. 😃

    And if you want to open an account at BT as a non-resident individual, it costs you 10 lei.

    Opening of a cont is free, regardless of how many you already have open. 😉

    open account 100% online

    In about 10 minutes, through the BT Pay app, you have an account in lei with us and you can use the card instantly from the app. It takes as long as listening to two songs.

    Discover Online Account

    Ai Search
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    Logo Question BT
    Întreb BT is the largest online financial education program of Banca Transilvania, with over 2,000 questions and answers about banking.
    Frequently Asked Questions
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    AI Search offers automatically generated answers, using Claude-Haiku-4.5 technology and an advanced orchestration mechanism through agents. The answers may contain inaccurate or potentially offensive content, which does not represent the point of view of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the process of searching and understanding banking products.

    AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the view of Banca Transilvania. You are solely responsible for using the content generated by this service in any manner. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

    The use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service algorithmically provided by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any guarantees regarding the answers given by this service.

    AI Search provides algorithmically generated answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Transilvania Bank and cannot engage the Bank's responsibility for the provided content.

    AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for the processing of such data for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content offered by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed within the use of AI Search. Any abuse or inappropriate language may lead to the interruption of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be reviewed/updated at any time.

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