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  • 0264 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Direct line for all Romanians who have left the country, including assistance in English. Standard rate.
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    In case you suspect fraud on your account, call quickly at 0264 308 055.Normal rate.
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    See your account details quickly, call 0264 308 000 and you receive an SMS with the access link.

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    Open an online account at Banca Transilvania and join the largest banking community in Romania. You have zero commission and you can use the card instantly from the app. 100% digital, in a few minutes, directly from BT Pay.

    Open a bank account online

    Banking your way

    Open an online account at Banca Transilvania and join the largest banking community in Romania. You have zero commission and you can use the card instantly from the app. 100% digital, in a few minutes, directly from BT Pay.

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    You send money on the spot

    Direct online account from app

    You are the only one in your group of friends who is not yet with BT? You have no more excuses now. You can open a bank account online, directly from BT Pay.

    And one more thing: if you get a Star card, you can request one with the same benefits for someone dear - even if they are not a BT client.

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    All cards, zero worries

    Your debit, credit and virtual cards, all a tap away.

    Credit 100% ONLINE

    You apply for a personal loan, directly from the app.

    Put money aside slowly

    You save easily for your desires, benefiting monthly from progressive interest depending on the amount in the account.

    Instant transfers

    Whether you're splitting the bill with friends or making payments with your phone, you have all transactions just a click away.

    Investments, just a click away

    You have over 14 investment funds in BT Pay and you can start investing instantly, without needing to be a finance guru.

    BT PAY kiddo
    BT PAY kiddo

    Banking For the cool kiddos

    Choose the subscription of banking

    Different people, different needs. So, you have five subscription options to choose from. ✨

    Hello
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    Student
    0 lei / month
    • Interbank collections with ZERO commission
    • Mobile banking with BT Pay
    • Free travel insurance
    Gold
    17 lei / month
    • Access to business lounges in the airports of Bucharest and Cluj-Napoca
    • Free travel insurance
    • Mastercard Gold Card
    Gold+
    20 lei / month
    • Insurance from Metropolitan Life Insurance
    • Mastercard Gold Card
    • Priority in Call Center
    Make your way in BT Pay

    Make your way in BT Pay

    If you are a resident in Romania and you are 18 years old you can open your account online in less than 10 minutes. All you have to do is download the application, confirm your identity with your ID card and choose the current account subscription that suits you.

    One application for any situation

    Open online account
    BT Pay Kiddo
    It is nice to see them growing up and becoming independent, even financially. With BT Pay Kiddo, teenagers can manage their allowance, scholarship, or expenses, preparing for adult life.
    Open online account
    eSIM from BT Pay
    Stay connected without worries: you get it directly from the app and choose the plan that suits you best, no extra trips or complicated settings. 🌍
    Open online account
    Moving awards
    Connect Fitbit, Google Fit or Apple Health in the app, sync steps and unlock BT and partner offers. Your ambition deserves support.
    Open online account
    Alias Pay
    Define your Alias (the phone number linked to the BT account) and receive money easily, even from other banks, without an IBAN – just with your phone and name. Equally simple, you can transfer to those with Alias as well.
    Open online account
    Cards from other banks
    Add ING, BCR, Revolut cards or other banks from Romania in BT Pay and see the balance and transactions. You can instantly transfer to BT cards and send money to friends with BT Pay.
    Open online account
    Divide the grade
    Did you pay the bill or the gift? Ask for the money directly from BT Pay, by selecting contacts. Split the amount equally or ask for as much as you want. The condition? They also have to use BT Pay.

    QUICK HELP

  • Opening a 100% online account through BT Pay is very simple. You only need to meet a few basic conditions:

    • Be at least 18 years old.
    • To hold a valid Romanian identity card (I.D.).
    • To be a new client of Transilvania Bank (if you are already a client, use BT Pay directly with existing accounts).

    To be able to open an online account through BT Pay in Romania, you must have an identity document issued by the Romanian authorities, specifically an ID card (standard identity card) or an EC (electronic identity card). 😁

    No. To open an online account and sign the contract remotely, you must be at least 18 years old.

    If you are under 18 years old we expect you in a unit together with a parent to open an account for you.

    The process complies with the strictest security standards and the legislation in force.

    Make sure you access the BT Pay app only through the BT website or through the App Store, Google Play, or Huawei AppGallery and continue without worries.

    From absolutely anywhere in the world! 🌍

    You only need to be over 18 years old, download the app, and have your ID with you. ✨

    About 5-7 minutes, roughly the time to listen to 2 favorite songs from the playlist. 🌟

    Well, you don't open a 100% online account every day, do you? If you encounter difficulties signing the documents, we are here for you. 🤗

    1. On the right side of the contract, at the bottom of the page, you have a pink frame 🔎. Click on it.


     

    2. Tap, tap, tap.✅ Check all the boxes and click ACCEPT.

     

    3. I hope you have the phone next to you. You will receive by SMS a unique Code consisting of 6 DIGITS which you need to enter in the box. Ready? Tap ”SIGN PACKAGE”.

     

    4. Click on the button FINALIZEAZĂ and you are already closer to your account.

    5. Wonderful! You have signed the documents using the digital signature. 😎


    If you cannot arrive in a BT agency to request the opening of an account, then you can open an account yourself directly from BTPay Mobile or BTPay Web.

    Yes! 😊 Once you have opened an account and received the approval notification, you can instantly use BT Pay and the digital card.

    Yes. Although you can use the digital card immediately through BT Pay, we also issue you a physical card, which you will receive at the address you specified or for free at a unit of your choice.

    Well, that depends a lot on the person you want to empower cont. 🙂


    More precisely:

    ⠀if person has a current account opened with us,you can come at any time BT unit, having with you only the identity card and a copy of the identity card of the respective person. Quite simple, isn't it? 😉

    ⠀if the person to be empowered does not have an account opened at BT, you will need to come together, with identity documents to any of our branches. We are waiting for you! 🤗

    You have ZERO commission for account and card opening and administration. ✨

    However, depending on the selected current account subscription, additional monthly costs may apply.

    A current account subscription is a banking package that includes several services associated with your account (opening and managing a current account, debit card, access to applications such as BT Pay, sometimes insurance or additional benefits) at a fixed monthly cost or even free, instead of paying separate fees for each operation or product.

    Fortunately, if you want to open or close an account at BT, you avoid fees, because these things are free. 😃

    And if you want to open an account at BT as a non-resident individual, it costs you 10 lei.

    The opening of a cont is free, regardless of how many you already have open. 😉

    open account 100% online

    In approximately 10 minutes, through the BT Pay app, you have a lei account with us and you can use the card instantly from the app. It takes as long as listening to two songs.

    Discover Online Account

    Ai Search
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    Întreb BT is the largest online financial education program of Banca Transilvania, with over 2,000 questions and answers about banking.
    Frequently Asked Questions
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    AI Search provides automatically generated answers, using Claude-Haiku-4.5 technology and an advanced agent orchestration mechanism. The answers may contain inaccurate or potentially offensive content, which does not represent the point of view of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the search and understanding process of banking products.

    AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content that does not represent the point of view of Banca Transilvania. You are solely responsible for using the content generated by this service in any way. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

    Using AI Search requires acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any warranty regarding the answers given by this service.

    AI Search provides algorithmic answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the Bank's responsibility for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for their processing in order to provide the service (answers to the questions you ask), as well as for the improvement of the robot's algorithmic model by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content provided by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed during the use of AI Search. Any abuse or inappropriate language may lead to the termination of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision-making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be revised/ updated at any time.

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