You have received an envelope
which was not addressed to you?

To send a complaint regarding an envelope with correspondence received from BT that was not for you, you must follow these steps:

enter the full postal address where you received the envelope that was not for you
can you give us some more details, so we can identify and fix the situation

Attention! If the envelope received from BT is for you, but you want to report other aspects to the bank, please use the contact form on the website, do not fill in the form below.

Street*

Number*

Block

Staircase

Apartment

Recipient's name on the envelope*

Why do you consider that the message from BT was not for you? Choose the situation in which you find yourself.

I am not and have never been a Banca Transilvania client

I am a client of Banca Transilvania, but I received an envelope addressed to another person

I was a client of Banca Transilvania, but I am no longer one at present

None of the situations apply

If you want to receive a response from us after resolving the issue, choose the option through which you want us to contact you:

By email

By phone

By SMS

By sending this complaint you exercise your right of opposition regarding BT's processing of the postal address where you received the envelope and you become a BT complainant. You can find more details about how we process your personal data in this capacity by accessing section C point 10 of Політика конфіденційності BT.

We will do everything possible to contact the client who declared that postal address and take steps to update it. According to legal obligations of customer identification, each client must have a postal address declared at the bank.

Please destroy correspondence that is not addressed to you, or return it to us at the nearest BT agency.

See BT Agencies

You have received an envelope which was not addressed to you?

You have received an envelope
which was not addressed to you?