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NEWS

2021-01-15

More than 3 million people obtained useful information from Intreb BT in 2020, + 54% compared to 2019

More than 3 million people obtained useful information from Intreb BT in 2020, + 54% compared to 2019

Intreb BT was in 2020 one of the most accessed communication channels of Banca Transilvania, with a record number of visitors, over 3 million, + 54% compared to 2019. The platform was very accessible even during the state of emergency, when had over 1 million visitors. With over 1,600 questions [...] Detalii

2020-12-29

BT Pay contributes to the creation of new behaviors: shopping, transfers and donations via phone

BT Pay contributes to the creation of new behaviors: shopping, transfers and donations via phone

Banca Transilvania's figures show that BT Pay has contributed to the creation of new behaviors this year - contactless shopping with retailers, money transfers and donations, all realized via phone. *The number of payments via phone tripled in 2020 compared to 2019, reaching 4 million purchases [...] Detalii

2020-12-21

Banca Transilvania has prepared the ground for the changes brought by the PSD2 Directive regarding online card transactions

Banca Transilvania has prepared the ground for the changes brought by the PSD2 Directive regarding online card transactions

* BT recommends confirming the online payments through the BT Pay application * From January 2021, the online transactions performed with the card, on websites or in applications in the European economic space, must be authenticated respecting higher security standards according to the revised European [...] Detalii

2020-12-14

BT's Raul Chatbot helps small business entrepreneurs apply online for a BT Mic loan

BT's Raul Chatbot helps small business entrepreneurs apply online for a BT Mic loan

Small business entrepreneurs can quickly apply for a loan with BT Mic through the BT’s Raul chatbot in order to start or grow a business. It can be accessed on the BT Mic website, by phone, tablet or computer. The development announced today was carried out by teams of Banca Transilvania and [...] Detalii

2020-12-10

BT Visual Help has a new card management option

BT Visual Help has a new card management option

🔸 Record number of interactions in the application, in November: about 100,000 🔸 BT Visual Help comes with a new feature for the best possible management of cards and money, Challenge transactions. The omni-channel platform through which customers who contact the BT call center team are guided [...] Detalii