On August 15 we’re taking a short break and BT branches will be closed, except for those in shopping centers, where we’ll be open from 12:00-18:00.

Hours follow each shopping center’s schedule, so we recommend checking them before your visit. To save time and get priority, you can book an appointment online, and we’ll be ready for you at the time slot you choose.

In-branch services:

• Card issuance/reissuance and pickup, PIN reset, chargeback requests, changes to card transaction limits, card blocking, BT Pay activation, SMS Alert activation/changes
• Credit scoring and collection of loan documentation
• Submission of debit instruments for settlement
• Account statements

Services at BT Express Plus ATMs:

• Check account balance
• Cash deposits and withdrawals
• Currency exchange
• Card activation and PIN management
• Utility bill payments

BT remote banking solutions:

• BT Pay
• BT Go
• NEO Mobile Banking & Internet Banking
• BT Visual Help
• Raul – for your business account, directly on WhatsApp

Contact details:

Call Center: 0264 308 028
contact@bancatransilvania.ro

For our customers living abroad:

Here are details on how you can get in touch with BT anytime, from anywhere, even though August 15 is a public holiday in Romania.