All BT applications and services are operating normally, two hours earlier than planned, in view of the successful completion of the migration of OTP Bank România customer data to Banca Transilvania, as part of the merger of the two banks.

Important for new BT customers, former OTP Bank customers:

• The BT card replaces, as of today, 2 March, the OTP Bank România card. Please activate it at any of the Banca Transilvania ATMs.
• If you have not managed to collect your card from Banca Transilvania, you can also use, starting today, 2 March, a digital (debit) card via BT Pay. You can download the app from Google Play, App Store or Huawei App Gallery.

Thank you all.

Initial announcement:

24 February: Some BT services will be unavailable or will function partially from 1 March (1:30 a.m.) to 2 March (7:00 a.m.)

Certain Banca Transilvania services will be unavailable or will function partially starting 1 March, at 1:30 a.m. (overnight Friday/Saturday) until 2 March, at 7:00 a.m. (Sunday).

BT cards can be used for payments and cash withdrawals, including via the BT Pay app, and ATMs will operate as usual.

The changes are related to the technical stage of the merger between Banca Transilvania and OTP Bank România, which takes place between 28 February and 2 March.

Details on banking with BT during the time window:

• BT apps:
  • BT Go, BT Ultra, BT24 and NeoBT will not be available. BT Visual Help, the self-banking app, will also be unavailable.
  • BT Pay will have the following features available:
    • contactless payments with your phone and online payments
    • transfers between your own cards
    • send money to/request money from contacts in your phone who use the BT Pay app
    • contactless cash withdrawals at BT ATMs
    • view card details
    • card lock/unlock, change online transaction limits
    • virtual assistant (BT chat) for information about BT Pay and the bank’s products and services
      
      
• BT Express, BT Express Plus and BT Cash & Drop machines:
  • Some operations, such as cash deposits, will not be available.
  • Cash withdrawals can be made at any time.
    
    
• BT branches open at the weekend:
  • Hours will be 12:00–18:00.
  • Services available: advisory services and acceptance of offline requests.
    
    

BT’s priority has been to keep the period when certain services are unavailable or only partially available as short as possible, to schedule it mainly overnight, and to keep core services available for customers.

The Contact Center & Customer Care team is available to customers around the clock (0264 308 028; contact@bancatransilvania.ro).