BT individual customers who have requested a deferral of loan repayments or plan to apply for the facility launched by Banca Transilvania under Emergency Ordinance 37 can find on the bank’s website, on the Request a repayment deferral page, the total interest accrued, as well as the monthly instalment after the deferral period. To use the online simulator, customers will need a few details about their loan, such as the outstanding balance, the current interest rate or the number of months remaining until the end of the loan. You can find this information in your most recent repayment schedule.

The online simulator helps customers plan their finances in the period ahead.

In April, Banca Transilvania announced measures to support customers affected by the current economic and social context. Of the 29,000 requests received to date, more than 26,000 have been processed, with a positive outcome in 95% of cases. Customers can apply for a deferral through May 14 inclusive.

Details of the measures for BT individual customers:

• The option to defer instalments for up to 9 months, but no later than December 31, 2020.
• The loan term will be extended by the same length as the suspension of payment obligations.
• For mortgage-backed loans, the interest accrued during the deferral will be recovered over up to 60 months, and that amount will not bear interest, in line with the Emergency Ordinance.
• For personal loans, the accrued interest will be rescheduled until the end of the loan’s new, extended maturity; BT has also chosen to apply a 0% interest rate to these amounts. This measure is in addition to the legal requirements set by the Government.

How to apply for a deferral of loan repayments:

• On the BT website;
• Via the BT Visual Help app (call 0264 308 000 – follow the link received by SMS – open the app/select the deferral option);
• By phone at 0264 308 080 (BT Customer Care team).