Whether you’re abroad to study, to work or just on a holiday with loved ones, a little piece of BT travels with you wherever you are, so when you want to do your banking, we’re right there with you 😊.

For example, wherever in the world you are, you’ve got the BT Pay app at your fingertips. It’s our app, and you can download it free in just a few seconds from Google Play or the App Store, then send money to someone close anytime. What’s more, you can pay quickly and securely with your phone at any contactless POS, and when you want to move money from one card to another you can do it right in the app.

To get different details about your accounts and cards, all you need is an internet connection. With a single Facebook message to the chatbot Livia de la BT, you can find the information you need. Whatever time zone separates us, we’re by your side 24/7 with information about your IBAN, accounts, cards, loans, garnishments and exchange rates.

If you need some banking details for your business, don’t worry — the chatbot Raul de la BT quickly becomes your own financial assistant and can provide information in no time. From cheques to promissory notes, details on grant programmes, cards, accounts or loans, there’s hardly a financial detail Raul can’t provide in just moments.

Our team of chatbots also includes Ino, the little bot that helps you update your personal data even when you’re away, so that when you’re back in Romania and short on time you don’t need to stop by the bank.

Among our remote banking options you’ll also find BT Visual Help, the platform where you can access your transaction history, account statements, IBANs, your BT customer code — the CIF, as we call it — and many other options; for example, you can even dispute a card payment.

If you already call another country home — Italy, Spain, the United Kingdom, Germany or even the United States — it’s good to know we miss you. And because feeling close can take many forms, we’ve moved online so your relationship with the bank is more convenient and useful. Another “banking to go” option is our Internet & Mobile Banking apps, BT24 and Neo, through which you can do almost all your banking anytime, just as if you were in Romania.

Specifically, with our remote banking options you can:

• open an account 100% online;
• view your balance and transactions;
• get your account statement;
• change the transaction limits for your BT cards at any time;
• block your card temporarily or permanently;
• request a replacement for your BT card;
• authorize payments via BT Pay;
• make payments or transfers to your own cards and accounts, or to other people with accounts at other banks in Romania or even in other countries;
• update your personal data online;
• access information about your loans, deposits and savings accounts.

Wherever you are, a small part of BT is with you — and whenever you need advice, support or additional information, our colleagues in the Call Center are ready to help at the phone number dedicated to Romanians everywhere: +40264 303 003.


Editor: Mihaela Ban, Communication & PR Specialist, Banca Transilvania