The BT Visual Help app adds new features that complement Banca Transilvania’s online banking solutions. The new options in BT Visual Help help customers apply for relief measures to navigate the challenges of this period, such as deferring loan repayments or opening a PFA (sole trader) account to receive unemployment benefit.

The app was developed by CallVU and launched a year ago, and it has been continuously enhanced for retail and business customers. Since then, more than 200,000 actions have been carried out through BT Visual Help. CallVU is one of the international FinTechs Banca Transilvania collaborates with to deliver digital customer experiences. The company provides an omnichannel platform that guides customers who call the BT Call Center toward self-banking.

What’s new in BT Visual Help: 

• Submit a request to defer loan repayments.
• Details on the facilities BT offers to retail and business customers affected by the current economic and social context can be found on the bank’s website.
• Submit a request to open a PFA account to receive unemployment benefit.
• Download the list of IBANs required to prepare the application file for technical unemployment benefits;
• Guidance, via useful links, on using BT24 Internet Banking and Mobile Banking, as well as paying bills directly with your phone.

Other options in BT Visual Help:

• Transaction history for each BT current account for the past three days;
• Information on instalment payments with BT’s Star cards;
• Amounts on hold and amounts pending debit from the account for transactions with cards or the POS terminals of other banks;
• Details of payment obligations for BT credit cards;
• Account information: IBAN, balance, currency, number of Star loyalty points;
• Temporary or permanent blocking of cards;
• Request reissuance of a card after permanent blocking;
• Change the transaction limits on your BT card.

How to access BT Visual Help, in 5 steps: 

• Call 0264 308 000 or 0264 308 028 (BT Call Center); 
• Select the BT Visual Help option; 
• Open the link received by SMS; 
• Log in; 
• Choose an option in BT Visual Help.