• Banca Transilvania’s technology team has developed BT ONE, an internal platform used by employees to open accounts and manage customer relationships.
• The no-code/full-code FLOWX.AI technology underpinning BT ONE enables the bank to deliver new features continuously and quickly, on a 2-4 week cadence.
• Over 2,500 Banca Transilvania employees use BT ONE every day.

Banca Transilvania’s technology team has launched, in less than a year, ten core capabilities for customer management. The speed of development of the internal BT ONE platform, used by BT employees for account opening and customer interaction, is driven by the innovative no-code/full-code FLOWX.AI technology.

Banca Transilvania, through its technology team, has developed, adopted and scaled the FLOWX.AI technology across its existing systems. It is a cloud-native platform that enables the bank to continually increase its agility, reflected especially in faster response to customers. It is also BT’s main solution for the digital transformation of internal processes.

The platform and its enhancements have positive effects for both the bank’s employees and its customers:

• For employees, it means simpler workflows by reducing the number of applications used day to day and faster customer service.
• For customers, it means simplicity and speed, as it allows Banca Transilvania to onboard individuals in 5 minutes (including activating a subscription) and companies in 15 minutes (including activating the package  , which is a current account service option), significantly reducing the time needed for onboarding. On average, the platform has a positive impact on over 100,000 BT customers every day.

“BT ONE is part of our bank’s long-term strategy to modernize the technology that serves our branch network. This investment helps increase productivity and operational efficiency, while ensuring the security of operations through our IT applications”, said Mariana Chindris, Executive Director, Technology, Banca Transilvania.

“I’m excited to see the business outcomes delivered by our clients who adopt FLOWX.AI. In today’s world, enterprise software development is one of the most resource-intensive areas, often with results far below the effort and budgets invested. Our partnership with Banca Transilvania has, from the very beginning, reinforced our confidence in our mission as the FLOWX.AI team — to bring sustainability to digital development in the enterprise and to transform the lives of the people who are employees and customers of the large companies around us”, said Ioan Iacob, co-founder and CEO, FLOWX.AI.

The FLOWX.AI platform brings a modern suite of digital solutions for banks and insurance companies, based on a revolutionary technology that enables efficient development of modern digital products in financial services firms. Using the FLOWX.AI suite, banks, insurers and enterprise companies can launch omnichannel digital experiences in just a few weeks that unify and reuse existing systems and, thereafter, build and launch new features in just a few days.

About Banca Transilvania

Banca Transilvania is the largest bank in Romania and the main financier of the economy, covering all customer segments and lines of business in the financial sector. With a story that began nearly 30 years ago, it has a market share of over 19%, 3.6 million customers, over 9,000 employees, online banking solutions and 500 branches in 180 locations. It is the strongest Romanian banking brand, rated AAA+ by Brand Finance Banking (2022). Beyond banking, BT aims to have a positive impact in Romania, for people, for business and for the environment.

About FLOWX.AI

FLOWX.AI helps financial institutions launch and transform strategic digital applications in real time to adapt quickly to market needs and deliver sustainable business growth — reducing the time and cost of digital development by up to 90% and improving the lives of customers and employees. Using the FLOWX.AI suite, banks, insurers and enterprise companies can launch omnichannel digital experiences in just a few weeks that unify and reuse existing systems and, thereafter, build and launch new features in just a few days. Large organizations today are captive to the limitations and fragmentation of legacy systems and dependence on niche technologies — and FLOWX.AI offers a revolutionary enterprise solution to unify and revitalize existing systems and to build modern digital experiences for users and employees quickly, sustainably and at scale. 

FLOWX.AI is used by large, complex companies in financial services, such as Banca Transilvania, OTP Group and Vienna Insurance Group, as well as by companies in energy and utilities, such as OMV. For more information, please visit www.flowx.ai.