"How do I know how much money I have in my account?" is among the top ten most searched-for topics in 2020 on Intreb BT, our Q&A platform about banking. Which is good news, because it’s about money management: first you check how much you have in your pocket account 😊 so you know how far to stretch your shopping or other plans.

In practice, you check how much is in your current account, on your card, even on your meal card. To be precise: your debit card gives you access to your current account, while your credit cards give you access to their respective card accounts. In bank-speak 😊, we also call it your account balance or a balance inquiry. But there’s nothing complicated about it.

We’ve pulled everything together here so you know what to do, especially since you have several options — whether you have a personal account with BT or a business account. Most of the alternatives are available around the clock, right on your phone.

Ten BT friends when you need info about the money in your account 😊 — just send them a... friend request:

◾ BT Pay: open the app and, next to the card you choose, tap Show balance.

◾ BT24 Mobile Banking: open the app and, in the Home menu, you can see your card balances.

◾ BT24 Internet Banking: log in and go to My Accounts – Quick View.

◾ NEO: right when you open the app

◾ Text message:

▪️ SMS Alert (for individuals): every time you make a payment or receive money into your account, you get an SMS on your phone with details of that transaction and information about your account balance.

▪️ BT Alert (for companies): keeps you informed in real time about incoming and outgoing payments in your account.

◾ BT Visual Help: call 0264 30 80 00, follow the link you receive by SMS and select Accounts and transactions from the menu.


◾ BT chatbots:

▪️ Livia (helps if you’re an individual customer)

▪️ Raul (helps if you need information about your business account, including via WhatsApp)

◾ BT ATMs


◾ #OameniidelaBT, if you drop by our branches and agencies; you’ll find address details right here.

Extra info:

You might sometimes need an account statement, meaning the list of transactions carried out from a certain account (shopping, payments, bill payments, money transfers, cash withdrawals, incoming funds, etc.) over a period (the current month, the previous month or longer). In this case, just glancing at your balance isn’t enough, so on Intreb BT you’ll find details on the 6 ways to get an account statement quickly.

Recommendation: Do you still pay cash these days? Money in your account does best online. So when you go shopping or make other payments (we’ve all got bills 😊, for example), do it online, with your card or — cooler still — with your phone.

Enjoy #bankingladistanta! 

Editor: Laura Petrehus, Deputy Director, Communications & PR, Banca Transilvania