Banca Transilvania has selected QUALITANCE FlowX.AI and IBM Global Business Services (GBS) to jointly develop an integrated, unified and scalable, AI-based platform that delivers a consistent digital experience for the bank’s employees and customers.

The FlowX.AI platform, created by QUALITANCE, helps Banca Transilvania rebuild, simplify and automate digital interactions between employees and customers, speeding up operations and future digital developments. The three partners — BT, IBM GBS and QUALITANCE — have completed integration with multiple existing systems, and it will be scaled gradually across Banca Transilvania’s network of more than 500 branches and agencies.

“We are delighted to have the opportunity to develop the most advanced platform for building digital experiences in the financial sector at BT, with whom we share the same vision for the future of financial services. Equally, we are honored that the more than 10-year partnership we have with IBM is expanding into one of our most ambitious projects to date,” said Ioan Iacob, QUALITANCE co-founder and FlowX.AI CEO.

“We are proud to be on this journey together with Banca Transilvania,” said Hary Olaru, Vice President of IBM Services Client Innovation Centers Europe. “IBM Services’ capabilities, together with deep technical expertise from our local experts in Romania, will enable Banca Transilvania to continue innovating and meeting customer needs, while ensuring essential infrastructure requirements and financial-industry regulations are met. We are ready to continue building this successful partnership with Banca Transilvania by delivering innovative solutions and added value,” Olaru added.

“The new platform means adopting the latest IT technologies that help us reduce operational complexity, with positive effects for both customers and employees. Beyond BT’s step forward in continuing its technology advancement, developing the platform has been a learning experience for us — as a bank and as a team. We thank our partners, IBM GBS and QUALITANCE,” said Leontin Toderici, Deputy CEO, Operations, Banca Transilvania. The platform, developed by QUALITANCE, revolutionizes how banks build and deliver digital interactions for employees and customers. The QUALITANCE FlowX.AI technology platform helps banks develop scalable digital interfaces in up to one-tenth of the time required by traditional solutions, and to leverage artificial intelligence components and behavioral design.

Built on an innovative, proprietary, hyperscalable architecture, a library of reusable components and artificial intelligence, the FlowX.AI platform accelerates the development of new digital capabilities by up to 80% compared with traditional tech platforms, enabling complex banking modules to be implemented in 10 weeks.

IBM also provides Banca Transilvania with multiple security and cloud solutions that facilitate secure and easy access to banking services.