• With BT Visual Help, customers can manage their cards more easily
• BT Visual Help was launched in partnership with the fintech CallVU
• Over 50,000 retail customers used BT Visual Help over six months

Banca Transilvania is extending the BT Visual Help self-banking option to corporate clients, so from now on they can manage their business cards by phone as well.

With BT Visual Help, when a customer calls the BT Call Center on 0264 30 80 28, follows the steps in the recorded message and opens the link received by SMS, they can change their card’s transaction limits, temporarily or permanently block the card, or request a reissue. Also via BT Visual Help, the customer can receive or send various files to and from the Call Center team during the call, which enables quick solutions.

Launched at Banca Transilvania in April this year thanks to the partnership with the fintech CallVU, the option is already available for retail customers. CallVU is one of the international fintechs BT works with to deliver new digital experiences to customers. The company offers an omnichannel platform through which customers who call the Call Center team are guided towards digital self-service.

"We’re pleased to extend BT Visual Help to entrepreneurs. The results since launch have been very encouraging: over 50,000 retail customers used BT Visual Help over six months. Together with CallVU, we will continue to roll out new options for our customers in the period ahead"", says Gabriela Nistor, Deputy CEO - Retail Banking, Banca Transilvania.

"Banca Transilvania’s focus on innovating and launching new services for customers has made this a very rewarding experience for us. We are pleased to be one of BT’s partners, contributing to the design, implementation and launch of innovative solutions together with the bank", says Ori Faran, Chief Executive Officer - CallVU.

Banca Transilvania & CallVU

About Banca Transilvania

Banca Transilvania is Romania’s largest bank by assets, as well as the market leader in cards. BT has over 3 million customers, 500 branches and 8,000 employees. It is the only Romanian banking brand included in the Brand Finance 500 ranking (2019 and 2018). Banca Transilvania’s success story began 25 years ago in Cluj-Napoca, Romania, with a team of 13 and a single branch.

About CallVU

CallVU, a leader in digital customer engagement, helps global companies improve operational efficiency and deliver positive customer experiences through digital transformation. CallVU’s advanced platform is deployed by major companies worldwide and supports them in automating a wide range of services, sales and customer support processes. By turning every customer interaction into customer engagement, CallVU’s solutions enable companies to drive higher usage of digital content, resolve customer requests faster and increase sales conversions.