If you have questions about banking, products and services — perhaps more than usual given the Covid-19 context — that’s only natural.

You can visit Intreb BT anytime, our online support platform with Q&A on banking, BT products and services, and guidance on how to proceed in various situations in your interactions with the bank. Our team has prepared over a thousand questions and answers.

If you’re wondering, for example, which banking operations you can do without visiting a branch, what our hours are during this period, or how to request a deferral of loan repayments, you’ll find the information online, here.

We’re here for you, as before, including via #oameniidelaBT: our colleagues in branches and agencies (Monday to Friday, 9:00 - 16:00), Customer Care, 24 hours a day (0264 30 80 28), or on social media.

We also have two bots on the team, Livia (for questions from individual customers) and Raul (for business customers), who are always online.

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