🔸 Record number of in-app interactions in November: around 100,000 🔸

BT Visual Help now includes a new, useful option to help customers manage their cards and money when they need to dispute a card transaction. Customers who contact BT’s call center are guided to the self-banking platform — developed together with the fintech CallVU (Israel) — to the Dispute transactions option. Since the 2019 launch, BT and CallVU have continually expanded the range of options for individual and business customers.

The figures show the pandemic has significantly accelerated usage of the mobile banking app, with customers no longer needing to visit a branch. In November this year, BT Visual Help recorded a record number of interactions, almost 100,000 — 8 times higher than in February this year. 70% of monthly sessions are initiated by new users.

For customers who need to dispute a card transaction, the steps are now simpler: 

With the new option, you can dispute certain transactions made with a physical or digital card, at ATMs, POS terminals or online. The steps are:

• Call one of the following numbers:
  • 0264 308 000
  • Or 0264 308 028 / Select the BT Visual Help option
• Open the link received by SMS
• Log in
• Select Dispute transactions in BT Visual Help and follow the steps to complete the process

Other self-banking options in BT Visual Help:

• Transaction history for each BT current account (last 3 days);
• Request an account statement;
• Information on installment payments with our Star cards;
• Amounts on hold/amounts pending to be debited from the account for card transactions or at other banks’ POS terminals;
• Details of amounts due on BT credit cards;
• Account information — IBAN, account balance, currency, number of Star points;
• Download the list of IBANs;
• Temporarily or permanently block cards;
• Request reissuance of a card after it has been permanently blocked;
• Change card transaction limits;
• Links to other BT solutions for #bankingladistanta.

Banca Transilvania leads the cards market in Romania, with almost 4.3 million cards, of which 525,000 are credit cards. 1 in 4 cards issued by Banca Transilvania is digital, in BT Pay, Apple Pay, Google Pay, Fitbit Pay and Garmin Pay. On average, 12 transactions are made every second with the bank’s cards.

Banca Transilvania & CallVU

About Banca Transilvania

Banca Transilvania is the largest bank in Romania and the main financier of the economy. Founded 27 years ago, BT has a market share of almost 18%, 3.2 million customers, 3 business lines, over 9,000 employees, state-of-the-art online banking solutions and 500 branches in 180 locations. It is the only Romanian banking brand in the Brand Finance Banking 500 ranking (2020). Beyond banking, Banca Transilvania aims to have a positive impact in Romania, for people, business and the environment. For more details, visit www.bancatransilvania.ro, the BT Blog and the bank’s profile on Twitter.

About CallVU

CallVU, a leader in digital customer engagement, helps global companies improve operational efficiency and deliver positive customer experiences through digital transformation. The advanced CallVU platform is deployed by major companies worldwide and supports them in automating a broad range of services, sales and customer support processes. By turning every customer interaction into a customer engagement, CallVU’s solutions enable companies to increase usage of digital content, resolve customer requests more quickly and improve sales conversion. www.callvu.com