BT retail customers now have another way to get the information they need from Banca Transilvania: by phone, via the Livia de la BT® bot.

You can reach the Livia de la BT® bot 24/7 by calling the bank’s call center on 0264 308 028 or *8028, for the following information:

• The balance of your current account – held in RON or another currency;
• The balance of your Star shopping card account;
• The IBAN of your current account – held in RON or another currency;
• The IBAN of your Star shopping card account;
• The amount that needs to be paid to the shopping card, as well as the amount paid in the current month

When you call the bot for the first time, you need to set an access password, which must be used every time you contact Livia de la BT®.

Livia de la BT® also provides information via Facebook Messenger and Skype, through which the bot offered over 200,000 responses in January–February this year. Launched in May 2017, it is one of the options Banca Transilvania customers have for interacting with the bank, alongside branches and agencies, the call center team, the Intreb BT Q&A platform and social media.

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