● Over 500,000 answers for Banca Transilvania customers between January and April this year, via the chatbot ●

Customers of BT Direct, a company within the Banca Transilvania Financial Group, can from now on get information on loan balances and instalments from Livia, the BT® chatbot, via Facebook and Skype.

Details for BT Direct customers to get in touch with Livia from BT®:

• Via Livia de la BT Facebook page: → Messenger → Start → Registration → enter the code from the BTD infocard, which consists of BTD5 + the contract number → type your question
• Via Skype: Add Livia from BT to your contacts → Start → Registration → enter the financial identification code →→ type your question

The chatbot was launched in May 2017 and is one of the ways for Banca Transilvania customers and, more recently, BT Direct customers to access useful information. In the first four months of the year, Livia from BT® provided over 500,000 answers about the bank’s accounts, products and services.

BT Direct is one of the companies in the Banca Transilvania Financial Group, founded in 2003. It provides consumer loans through Banca Transilvania, as well as through credit brokerage firms and partner retailers.