The collaboration between Banca Transilvania and the Directorate General for Personal Records (DGEP), part of the Ministry of Internal Affairs, has changed the customer experience in dealing with BT. Since November 2023, when the pilot project began, the identity document details of over 400,000 resident individual customers have been updated.

Customer data checks and updates are carried out via the instant exchange of information between Banca Transilvania and the Directorate General for Population Records.

Positive impact on customer experience

Automation benefits both new customers, when opening an account with BT through any channel — via the BT Pay app or in branches — and existing customers, for whom checks are performed periodically.

• Customers no longer need to visit BT to update identity information, as this is done automatically.
• Customers must still update, in their relationship with BT, the following information: source of funds; any change of employer/occupation/phone number; PEP (Politically Exposed Person) status; and the purpose and nature of the business relationship. Updates can be made in the BT Pay app, on the bank’s website and in BT branches.