BT, the first Romanian company to use integrated automation and artificial intelligence technologies

Banca Transilvania is taking another step toward digitalization, this time for its own team, by integrating the UiPath (RPA – Robotic Process Automation) and Druid (enterprise chatbots) platforms. More than 7,000 BT employees will be able to interact naturally with artificial intelligence, through guided or free-form conversations using NLP (Natural Language Processing), helping them in their day-to-day work.

As a result of its collaboration with UiPath, the global leader in RPA, and Druid, Banca Transilvania now has within its Human Resources Division a robot that supports employees with information via chat. BT aims to leverage the benefits of artificial intelligence for its own team as well, after launching — a first for bank communications in Romania — two chatbots that provide information online to its retail and corporate clients, Livia and Raul.

• “After launching the two chatbots that help us provide customers with information around the clock, we’re pleased to bring solutions for the BT team as well, so they can spend more time on value-added activities. Our collaboration with UiPath and Druid — businesses born in Romania — is a natural step for BT, as we grow a team of virtual employees that integrate innovative technologies and support our colleagues in their daily work.” –says Ömer Tetik, Chief Executive Officer, Banca Transilvania.
• “I welcome the visionary approach of the Banca Transilvania team, which decided to use Robotic Process Automation in its digitalization plan with us as early as last year. As a result of the partnership between Druid and UiPath, BT employees will be able to interact daily with a chatbot — bringing us closer to our mission of giving every employee access to a robot in the near future.” – says Daniel Dines, CEO and Co-founder, UiPath.

• “Partnerships like this are driven by companies’ need to be more efficient, to motivate employees and to shorten the time-to-market for new products and services,” says Dragoș Metea, CEO, Druid.
• “I’m happy to see three Romanian companies collaborating in a cutting-edge, innovative field and, not least, I’m glad we can put the druids to work,” says Dan Liviu Drăgan, Founder & Chairman, Druid.
  
  

Working with UiPath and Druid: boosting efficiency and employee satisfaction

Working with UiPath, since June 2017 Banca Transilvania has automated a number of processes across different business areas, such as accounting, audit, compliance, call center, human resources and more. “For one of the first processes automated using the UiPath platform, we reduced the average execution time from 10 minutes (with a human user) to 12 seconds (with a robot), for an activity our colleagues perform approximately 500 times a day. Starting from an automated HR process, we are now developing chatbots that facilitate collaboration between employees and robots.” - says Gabriel Mocan, Director, Digital Technology and Innovation Department, Banca Transilvania.

The need to interact directly with robots led to the collaboration with Druid, a company specialized in building chatbots. Implementing UiPath’s RPA platform at BT and interfacing it with chatbots developed by Druid significantly increases efficiency as well as employee satisfaction. Banca Transilvania plans to expand its team of robots across more departments in the future.

Banca Transilvania, UiPath and Druid