Banca Transilvania customers have 10 self-banking options for the main banking operations. Money can be managed through apps, Internet banking, mobile banking, chatbots and multifunctional ATMs. All these make it easier to deal with the bank for both individuals and companies. BT customers are increasingly choosing the phone for self-banking.

“In an increasingly digital world, customers interact with the bank differently, with options at hand that we could not have imagined a few years ago. All this means new choices and experiences precisely because all BT’s core products and services are being turned into digital solutions. In-house, teams from digital, retail, SME, IT and colleagues from branches and agencies are involved” - says Mariana Chindriş, Executive Director for Digital Transformation, Banca Transilvania.

The 10 BT self-banking options are: the BT Pay wallet, Apple Pay, the BT Pay keyboard/extension, Garmin Pay, Fitbit Pay; BT24 Internet Banking and Mobile Banking, the BT Visual Help app; the chatbots Livia and Raul, and multifunctional ATMs. Also, via the BT website you can apply for the online personal loan and open an account online, and entrepreneurs can access services such as CIP online and online cheques/promissory notes.

Preference for BT self-banking is on the rise:

• BT Pay wallet: over 300,000 users, double the figure in December 2018. Transfers from BT Pay—either to BT Pay users using the phone number from the contact list or via IBAN to customers of other banks—were up +170% (June this year vs December 2018). The number of payments made with BT Pay doubled in the first half of the year.
• Apple Pay: more than 50,000 BT cards in Apple Pay since June this year.
• BT Visual Help: over 20,000 card-related actions since March this year. The most-used self-banking option in this app is changing card transaction limits.
• Multifunctional ATMs: the number of transactions was up +35% in June this year versus December 2018.
• Nearly 2 million messages (responses) were sent in the first half of the year through the Livia chatbot to retail customers and nearly 70,000 through the Raul chatbot to corporate customers.

• Nearly 10 million transactions were made via BT24 Internet Banking (+18%), and 2.6 million (+83%) via BT24 Mobile Banking, in the first six months of the year.
• The volume of RON transactions via Internet Banking was up +28%, and via Mobile Banking up +62%, in June 2019 versus the same period last year.
• Over 1.2 million people use BT24 Internet Banking, +20% (June 2019 vs June 2018); BT24 Mobile Banking has 750,000 users, +60% (June 2019 vs June 2018).

The most common banking operations Banca Transilvania customers perform through self-banking are: money transfers, bill payments, currency exchange, balance enquiries, changing card transaction limits, blocking or reissuing the card, viewing transactions and setting a personalised PIN.

Banca Transilvania provides self-banking support through the Contact Center & Customer Care team, 24/7, by phone (0264 308 028), email (contact@btrl.ro) and, soon, via video and text chat.