Cookie policy for the website www.bancatransilvania.ro
Website-ul www.bancatransilvania.ro (hereinafter referred to as the "BT website") is the official internet page of BĂNCII TRANSILVANIA S.A (hereinafter referred to as the "Bank" or "BT"), a credit institution, a Romanian legal entity with its registered office in Cluj-Napoca, Calea Dorobanților street, no. 30-36, Cluj, postal code 400117, telephone 0264 308 028, registered at the Trade Register under no. J1993004155124, having the unique registration code RO 5022670.
The BT website is the property of Transilvania Bank S.A. and uses cookies.
Banca Transilvania owns other websites as well. Each of these internet pages has its own cookie policy.
The information presented below is intended to inform you about what cookies are, as well as the placement and use of them by the BT website. Also, there are some useful links on this topic.
In case you need more information about cookies, and these are not found in the present Policy, you can write to us at the e-mail address contact@btrl.ro or you can call the phone number of the BT Contact Center service - 0264 308 028 (or *8028 ). Regarding the processing of personal data in the context of using cookies, you have the possibility to contact also the data protection officer (DPO) appointed by BT, at the e-mail address dpo@btrl.ro.
What is a "cookie"?
An "Internet Cookie" (a term also known as "browser cookie", "HTTP cookie" or simply "cookie") is a small-sized file, consisting of letters and numbers, which will be stored on the computer, mobile device or other equipment from which the Internet is accessed.
A cookie is installed through the request issued by a web server to a browser (e.g., Internet Explorer, Chrome) and, despite being stored on the equipment (computer, mobile terminal, etc.) used to access internet pages, it cannot access other information on that device and cannot contain software programs, viruses, or spyware.
The cookie stores important information that improves the Internet browsing experience (e.g., the language settings in which one wants to access a site; keeping a user logged into the webmail account; online banking security; retaining products in the shopping cart).
In most cases cookies do not process personal data when used and do not identify website users.
A cookie consists of 2 parts: the name and its content or the value of the cookie.
What are the main categories of cookies?
From the point of view of their duration of existence, there are two categories of cookies:
- Session cookies: acestea sunt stocate temporar în dosarul de cookies al browserului web pentru că acesta să le memoreze până când utilizatorul părăsește respectivul website sau închide fereastră browserului
- Permanent/persistent cookies: These types of cookies are stored on the hard drive of the device used to access a website and are not deleted when the browsing session is closed. They are retained and reused each time the user returns to that website, but can be deleted at any time by the user, also having predefined validity periods.
From the point of view of the operator who places cookies, there are:
- first party cookies- placed by the owner of the visited website
- third party cookies (cookies placed by third parties)- placed by the operator of a website other than the one visited. These third parties must also comply with the applicable law and the privacy policies of the owner of the website on which they place cookies.
Details regarding the typology and description of all known types of cookies can be found by following this link: https://cookiepedia.co.uk
From the point of view of the purposes for which cookies are placed, the following categories of cookies generally exist: strictly necessary, for measurement, for analysis and improvement of website performance and promotion (targeting and advertising).
What types of cookies does the BT website use?
The BT website uses session and permanent cookies, as well as first-party or third-party cookies, for the following purposes:
A. Strictly necessary cookies:
These cookies are necessary for the operation of the BT website and cannot be deactivated in our systems. They are usually set only in response to actions taken by visitors to this website, through which they request various services, such as setting privacy preferences, authentication, or completing forms. In the browser they use, visitors (users) can set blocking or receiving a warning regarding these cookies, but in this case, certain parts of the site may not function.
These types of cookies are exempted from the rule of obtaining consent for their placement.
B. Functional cookies:
These cookies help us provide you with enhanced functionalities and a personalized experience on our website, such as live chat. If you do not allow access to these cookies, it is possible that some services may not function properly.
C. Measurement, analysis and performance cookies:
These cookies allow us to count visits on the website and traffic sources, so that we can measure and improve its performance. In this way, we can find out which are the most popular pages to discover which products and services presented are of interest to the website visitors. All the information collected by these cookies is aggregated and, therefore, anonymous. If you do not allow these cookies, we will not know when the website has been visited from a certain IP address. Using applications such as Google Analytics, we collect anonymous data about visits to the website, such as viewed pages, viewing duration, entry page to the website.
D. Promotional cookies:
These cookies are set on the BT website based on agreements we have concluded with our advertising partners (e.g. Social Media pages, Google, Microsoft, etc.). With the help of these cookies, we and our partners can observe and analyze the types of products on the BT website for which a particular visitor has shown interest and, on a subsequent visit to the BT website or another website, we will display advertising to them based on the product they showed interest in on the BT website. This type of promotion is called targeted advertising. If you do not allow promotional cookies, it does not mean that you will not be delivered advertisements on other pages, but that the ads you see will be less relevant to you, as an internet user.
If you want to learn more about how cookies work in relation to online advertising, please consult the website http://www.youronlinechoices.com/en/.
List of these cookies and the identity of the third parties placing them can be found below
To offer you a better online experience, we use the services presented below, but this list is open.
- Google Analytics, an analysis service of traffic owned by Google, Inc., and implicitly cookies. Categories of cookies used: site performance, visitor analysis, retargeting and advertising. These cookies do not collect personal data and do not personally identify website visitors, but are used to provide you with content adapted to your preferences during Internet browsing. To view the Google Analytics "Terms of Service", please visit the link http://www.google.com/analytics/tos.html
- Google signals (Google Signals) represents data about sessions from sites and applications that Google associates with users who have logged into their Google accounts and who have activated Personalization of ads.
Users can opt out of personalized ads through settings for announcements and can control what information Google keeps about their activity on the web and in Google apps through the settings My Activity. Consult policy regarding personalized advertising.
Google Consent Mode module (Google Consent Mode) - With the help of the consent collected through this tool, we send to Google information regarding how you use our website (for measurement and analysis purposes) and information that allows it to personalize the advertising ads you will see when browsing the Internet (for advertising and remarketing purposes). This information is sent only if you have explicitly agreed to measurement, analysis, and performance cookies, as well as promotion cookies. The Google consent module uses the parameters listed in the Cookies List table. If you give your consent to the use of these cookies, our advertising partners, such as Google, can use them to personalize ads shown on the internet. Learn more about how Google collects and processes your personal data.
- Facebook Pixel, a code through which the user can be targeted through advertising services, on Facebook advertising platforms, once they have visited the website www.bancatransilvania.ro. Details about Facebook's privacy policy can be found here: https://www.facebook.com/about/privacy
- Tik Tok Pixel, a code through which the user can be targeted by advertising services, on Tik Tok advertising platforms, once they have visited the website www.bancatransilvania.ro. Details about Tik Tok's privacy policy can be found here: https://www.tiktok.com/legal/privacy-policy
- Hotjar, a service for recording user behavior on the BT website. Hotjar can record user behavior on web pages, thus helping us generate relevant insights for us to improve the experience we offer. You can consult the privacy policy here: https://www.hotjar.com/legal/policies/privacy
- Push Instruments – a service that sends web notifications to visitors of the BT website, provided that the visitors agree to receive these notifications from our website. You can consult the privacy policy here: https://www.pushinstruments.com/confidentiality.php
- BT banners mode – allows us to display relevant banners for users, but also to monitor the number of displays so that a user does not see the same advertisement multiple times. Based on the extraction of information related to the city from the IP of the device used to access the bancatransilvania.ro website, we will display relevant ads only to those visitors who have accepted promotional cookies. The geographic location is determined approximately (only at the city level) and may be incorrect, depending on the privacy settings of the user's device.
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This site uses several codes to track visitors' behavior on the site. These codes do not individually identify site users, and are not linked to personal data.
How can you control cookies?
You can change the cookie settings on the BT website (except for necessary cookies) by accessing the cookie settings menu. This can be found both in the cookie banner of the BT website and in its footer. At the same time, you can also set the browser you use to block all types of cookies, including necessary ones. However, we draw your attention to the fact that in such a situation, the websites you visit (including the BT website) might not function properly. Also, disabling other types of cookies (besides the necessary ones) could affect the functioning or your experience when using the website.
Details regarding browser settings for blocking or deleting cookies are available below:
Google Chrome:
- click on key icon and select Options from list
- click on the "tabAdvanced settings”
- click on Content settings from section Confidentiality.
- choose the settings you want
- click on X to close
Mozilla Firefox:
- selectInstruments from the main bar, then Options
- click on the tab Confidentiality
- choose the settings you want
- click on OK to close
Internet Explorer/ Edge:
- click on the icon Settings / Tools
- click on Internet Options
- click on Confidentiality and then choose the options
- click on Application and then on OK for saving preferences
Safari:
- click on Preferences and then on Confidentiality
- in the section cookie blocking choose your options regarding cookies
- save preferences
Security and privacy-related aspects
To avoid cyber attacks based on cookies, we recommend that you ensure that the version of the browser you are using is always up to date.
The data collected by cookies are generally anonymous. In cases where cookies process personal data, you benefit from the rights provided in the Privacy Policy of Banca Transilvania, which you can find at the following link: https://www.bancatransilvania.ro/politica-prelucrare-si-protectie-date-personale/