You have received an envelope
which was not addressed to you?

To send a complaint regarding an envelope with correspondence received from BT that was not for you, you need to follow these steps:

enter the complete postal address where you received the envelope that was not for you
can you give us some more details, so that we can identify and fix the situation

Attention! If the envelope received from BT is for you, but you want to report other matters to the bank, please use the contact form on the site, do not fill in the form below.

Street*

Number*

Block

Staircase

Apartment

Name of the recipient on the envelope*

Why do you think the message from BT was not for you? Choose the situation you are in.

I am not and have never been a client of Banca Transilvania

I am a Banca Transilvania customer, but I received an envelope addressed to another person

I was a Banca Transilvania client, but I am no longer one currently

None of the situations apply

If you want to receive a response from us after resolving the issue, choose the option through which you want us to contact you:

By email

By phone

By SMS

By sending this complaint you exercise your right to object regarding BT's processing of the postal address at which you received the envelope and you become a BT petitioner. You can find more details about how we process your personal data in this capacity by accessing section C point 10 of BT Privacy Policy.

We will do everything possible to contact the client who declared the respective postal address and take measures to update it. According to the legal obligations of knowing the clientele, each client must have a postal address declared at the bank.

Please destroy correspondence that is not addressed to you, or return it to us at the nearest BT agency.

See BT Agencies

You have received an envelope which was not addressed to you?

You have received an envelope
which was not addressed to you?