• Investor Relations
  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    Currently, we are recording a very large number of calls in the Call Center. If you have an urgent problem, call now, and if not, we look forward to seeing you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 028 or *8028The number is available from any national network. Normal rate.
    0264 303 003Direct line for all Romanians who are abroad, including assistance in English. Regular rate.
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055. Normal rate.
    BT AI Chat Logo - opens in a new tab

    AI Search from Ask BT answers all your banking questions.

    - opens in a new tab

    See your account details quickly, call 0264 308 000 and you receive a text message with the access link.

    You have reached the end of the results
    No results found
    Skip to main content

    open an account from bt pay

    Next stop:
    Your fave fest

    Open an account at BT 100% online from BT Pay, sign up below in the campaign and you can get to UNTOLD, Electric Castle or Beach, Please! The best part is that you choose the festival you will go to next summer! 💞

    • You have free travel insurance with the "Student" banking subscription
    • You have animated virtual cards in lei, euros or dollars, with the coolest designs
    • You have access to offers and discounts, from the "Offers" section
    • You get money from your family or from your friends on the spot
    • You put money aside, at your own pace: with Round Up and savings accounts
    • Always see how much money you have left on your card and what you spent it on

    banking, in your style

    bt pay

    Are you the only one in your group of friends who is not yet with BT? You have no excuse now. You can open a bank account online, directly from BT Pay, in just a few minutes. This way you are always in control: you have access to money, you save, you receive the coolest offers, and you do everything you want, directly from your phone. ✌️

    split the bill

    Did you pay the bill or the gift? Ask your friends for the money directly from the app: you choose the contacts and BT Pay helps you split the amount equally. Or ask them directly how much you want.

    SEND AND ASK Money on the spot

    Only with the phone number - they just need to have BT Pay installed on their phone ✨. If they don't have BT Pay, you can also send them money via IBAN.

    You always know how you stand with money

    Restaurant, transport or shopping? See all payments grouped by categories or find them in "Transaction History"

    ROUND UP

    Each card payment amount is automatically rounded up to a multiple chosen by you: 1, 5, or 10 lei.

    SIM & esim

    Stay connected, worry-free: recharge your SIM card or get an eSIM directly from the app. No trips to the bank or other complicated settings.

    make your way in bt pay

    make your way in bt pay

    open an account
    in just 7 minutes

    FAST HELP

    Yes, the BT Student subscription is truly zero.

    The benefits of the Student subscription are:

    • Zero commission on opening and managing the current account in RON/ FCY
    • Zero commission issues and annual maintenance Mastercard Omnipass debit card
    • Zero commission on collections from other banks
    • Free travel insurance
    • BT Pay Application

    You don't pay when you open an account, nor when you get a card.  😊

    And you don't even need to make a minimum turnover per month.

    If you are not a BT client, in just 10 minutes you can create an account and card with us through BT Pay 100% online. 🤯

    Each card payment is a saving opportunity when you have Round Up, your virtual piggy bank. Any amount you pay is rounded up to the rounding multiple chosen by you and the difference goes into your Round Up savings account, with interest.

    Let's take an example, so you can see exactly what it's about. You're in the city and want to buy yourself a coffee (✨a little treat✨) that costs 12.5 lei, your amounts will be rounded like this, depending on the multiple you choose:

    • 1 leu: 0.5 lei will be added to your Round Up account
    • 5 lei: 2.5 lei are added to your Round Up account
    • 10 lei: 7.5 lei will be added to your Round Up account

    And that's how you start saving money, without doing anything extra.

    Well, the cool part is that you only need a phone. Exactly, BT Pay is always with you, anywhere and anytime, for more or less unexpected situations. 😊

    Below I have prepared for you a list of what will help you BT Pay:

    You pay for shopping with your phone choosing any of the BT cards registered in the app. It's simple, fast, and without fees – just unlock your phone and pay.

    You can do this from phones with Android operating system, with or without Google services. For phones with iOS, cards can be added directly to the wallet from BT Pay Apple Pay;

    ➤  You pay the bills of utilities directly from the app;

    ➤  You get an overdraft (meaning an overdraft) 100% online, without having to make trips to the bank

    Do you confirm online payments direct from BT Pay: safe and fast. You just have to confirm the transaction directly from the phone using fingerprint, Face ID or the phone unlock method;

    Send money to whom do you want or ask for money when you need it. Transfers from the BT debit card are free to friends from the agenda who have BT Pay, but you can always send money also via IBAN;

    Transfer money between your cards;

    Transfer moneyfrom your cardof debit based on the phone number to users' non-BT accounts Alias Pay activated at another bank;

    You receive money into the account of a BT debit card based on the phone number of clients of other banks through Alias Pay;

    You get a shopping card STAR Forte in just a few minutes;

    See your transaction history made with BT cards included in BT Pay and how much money do you have left in the account. Dacă ai și card de credit BT, afli inclusiv the monthly amounts to be paid and how many STAR loyalty points have you accumulated, to use them later for other purchases. Everything, in real time;

    You receive exclusively offers from STAR BT partners. To see the offers, you must register at least one card;

    Withdraw cash from any BT ATM with just your phone;

    You track shopping and payments made with the card by categoriesl;

    Set trading limits for BT cards for payments at merchants and for online ones, respectively for cash withdrawals from BT ATMs;

    ➤  Temporarily or permanently block BT cards;

    You recharge the credit card with the minimum or maximum amount required monthly – automatically, at maturity or at any time;

    You have access to offers if you connect your Fitbit, Google Fit, or Apple Health account in the app: you sync your steps and unlock BT and partners' offers;

    Starting offer is free insurance for incidents.

    ➤ Add a virtual card direct from the app, without having to come to the bank anymore. In addition, you can already start using it and choose a cool design for it.

    ➤ You request an increase of the credit card line in just a few minutes.

    ➤ See and add an account in lei or foreign currency whenever you want. In addition, you can also make online payments. Cool, right?

    🆕 You make online payments directly from BT Pay. If you find on partner BT websites or apps the payment method Pay with BT Pay/ Pay with BT Pay, you just need to press the button, select in the application the card with which you want to make the payment, in full or in installments, and confirm the transaction. 🛍️

    What do you say, have I convinced you to install BT Pay? 😊

    You can transfer money via BT Pay to another BT individual client by following these steps:

    1. You choose "Transfer Money" from the app;
    2. Select the person you want to send money to from your phonebook;
    3. Enter the amount of money to send and the transaction details;
    4. You give your consent and confirm the operation and the commission;

    You enter the app PIN or confirm with the phone's biometrics and that's all! If you want to find out how you can send money to a non-BT individual client, also see "How do I transfer money to an IBAN account through BT Pay?". I have explained the steps there as well. 😊

    Beneficiary: He/She is notified by an SMS regarding the amount pending collection. The SMS is sent to the phone number selected by you. The SMS contains a link that:

    ➤⠀If the beneficiary also uses BT Pay (the application being installed on the device with the phone number that received the SMS), they will open the transfer in the application menu. The user can view the transaction details directly in the dedicated screen;

    ➤⠀If the beneficiary does not use BT Pay (and therefore the application is not installed on the phone), the link received via SMS directs them to Google Play, App Store, or Huawei AppGallery, from where they can download the application.Once the application is installed and the user registered/cards enrolled, accessing the link will open the transfer operation and the beneficiary will see the transaction details.

    The beneficiary can:

    ➤⠀To accept the operation, in which case the bank transaction (collection) is carried out. In this case, the user will choose the card on which they want to collect the amount of money;

    ➤⠀Let the transfer expire.The initiator:As the initiator of the operation (payer), you will be notified via a notification received on the phone from which you initiated the operation

    ➤⠀In case the beneficiary does not successfully install the application or is not a BT client (who can benefit from and use BT Pay), the payment operation is not honored, the transfer expiring in 48h, at which time the money is returned to your account;

    ➤⠀In case you want to cancel the transaction, you can do this before the transaction beneficiary accepts it.

    NEXT STOP:
    YOUR FAVE FEST

    Don't forget: open an account at BT 100% online from BT Pay, sign up for the campaign and you can get to your favorite festival: UNTOLD, Electric Castle or Beach, Please!

    Ai Search
    Maintenance iconOops, it seems that something went wrong. Don't be afraid, it is not your fault. Small problems happen from time to time. What can you do? Try again later.
    Logo Question BT
    Întreb BT is the largest online financial education program of Banca Transilvania, with over 2,000 questions and answers about banking.
    Frequently Asked Questions
    Powered by Microsoft Foundry
    AI Search offers automatically generated answers, using Claude-Haiku-4.5 technology and an advanced orchestration mechanism through agents. The answers may contain inaccurate or potentially offensive content, which does not represent the point of view of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the process of searching and understanding banking products.

    AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the view of Banca Transilvania. You are solely responsible for using the content generated by this service in any manner. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

    The use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service algorithmically provided by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any guarantees regarding the answers given by this service.

    AI Search provides algorithmically generated answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Transilvania Bank and cannot engage the Bank's responsibility for the provided content.

    AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for the processing of such data for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content offered by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed within the use of AI Search. Any abuse or inappropriate language may lead to the interruption of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be reviewed/updated at any time.