BT Pay User Guide
General
What is BT Pay?
BT Pay is a secure Mobile Banking application, accessible via your mobile phone with an internet connection. The BT Pay application can be installed from the Google Play Store or Huawei AppGallery.
In order to use BT Pay, it is necessary to fall into at least one of the following situations:
- you are already a BT customer with a current account holder – if you have already established a business relationship with BT
- you become a BT current account holder through BT Pay - if you successfully initiate and complete the opening of a business relationship with BT directly through the BT Pay application;
- you are a card user – if you have at least one BT debit or credit card, issued in your name, attached to a BT account opened in the name of another individual customer and/or to the account of a BT legal entity customer or a BT electronic meal voucher card (BT meal card) or a card issued by BT Direct.
- If you have at least one BT debit or credit card registered in the Application, you can also add cards issued by other financial institutions in Romania (issued in the name or under the Visa/Mastercard/Maestro logo, per individual) with which a limited number of operations can be performed, described in point 4 "BT Pay functionalities"
- you are fully empowered on the account of another BT individual customer and he has granted you permission to access his accounts including from BT Pay.
Opening the business relationship with BT through the BT Pay application
Individuals of legal age who do not have an established business relationship with the Bank can apply to become individual customers with current account holders through the BT Pay application.
The process of establishing the business relationship through BT Pay is 100% online, carried out remotely, and has the purpose of enrolling the customer (applying know-your-customer measures according to the legal provisions), opening a current account, respectively activating a subscription with various transactional products/services, among those available in the bank's offer.
After the completion of the application process, the requests for opening the business relationship initiated through BT Pay can be, as the case may be:
- approved: (i) instantly, or (ii) on the following business days
or
- (iii) rejected, in certain situations
In any of these situations, the applicant is informed by a notification in the application about the resolution of the application initiated by him.
Accessing BT Pay
The app can only be used if your phone is secured by a password, fingerprint, or other security method provided by your phone.
When registering in BT PAY, the user will be asked to set a security code for the use of the application, hereinafter also referred to as the "application PIN code" (e.g. each time the application is accessed, the user will have to enter the security code).
If the user has the function of unlocking the device active on the phone by using biometric data (e.g. Face ID, fingerprint), after defining the security code, he will be given the option to replace the authentication method in BT Pay by using the security code with the authentication method that uses the biometric data registered in the phone.
The security code or, as the case may be, the method of unlocking the device using biometric data, will be used each time the application is accessed, contactless payments, online payments, ATM withdrawal, transfers, additional card settings, as well as other options that require user authentication.
Depending on the category to which the BT Pay user belongs (mentioned in section 1), he/she will have access to all BT Pay functionalities, described in chapter 4 BT Pay functionalities, or only to part of them.
If the user of the application is only an additional card user, the following functionalities will not be able to be accessed: Round Up, Bill Payments, travel insurance, RCA insurance, Kiddo, Overdraft credit line granting, credit card granting, updating BT Pay data, RoPay Alias service, adding non-BT card.
If the user of the application has only the capacity of proxy on the account of another BT individual customer, he/she will be able to perform operations such as: viewing current accounts/savings accounts/term deposits; making transfers from/to open current accounts; currency exchanges in the currencies in which the holder has open accounts; generating account statements; viewing transaction history; distributing IBANs; setting up recurring payments; managing savings and deposit accounts, including incorporation and dissolution.
If the user of the application is only a meal voucher card user, he will have access to the following functionalities: Cards, offers and prizes on the go.
At the same time, BT Pay users who are BT customers who are individuals with a current account will have the possibility, during a phone call initiated to/from the Call Center, or in a BT unit, to be identified through the Application installed on the phone number declared to the bank. Customers who will opt for such identification will receive a notification sent to BT Pay, from where they will be able to accept/refuse identification, respectively they will be able to identify themselves using the PIN code of the BT Pay application or the phone's biometrics (faceID, fingerprint).
BT Pay functionalities dedicated to existing customers
How can I change my security code?
You can change the security code in the "Application settings" section of the "Security" menu.
I forgot the security code, what do I do?
If you have forgotten your security code, you access the "Forgot your PIN?" button, and you will be automatically redirected to the identity verification process (accepting the processing of personal data, taking a selfie necessary to validate your identity). After successfully completing the identity verification process, you will be able to set a new security code.
How do I activate BT Pay in a Bt unit?
You can activate the Bt Pay application in any BT unit. If you are in a BT unit, access the option "Activate BT Pay in a BT unit" and enter the code communicated by the BT operator.
Can I use the BT Pay app to schedule a visit to the facility?
You will be able to use the BT Pay app to schedule a visit to one of the Bank's units. To make an appointment, you will need to access the "Contact" section and enter the requested information.
How can I contact a consultant if I need support?
You will be able to get in touch with a BT consultant by accessing the BT Pay chatbot, available in the upper right corner of the application. The chatbot provides you with answers to general questions regarding the functionalities of the BT Pay application, answers created by artificial intelligence. If the answers provided by the AI do not solve the support request, you have the possibility to enter into a chat conversation with a BT consultant.
BT card enrollment
How do I add a BT-issued card to BT Pay?
BT Pay users who are holders of BT cards will find in BT Pay in the "Cards" tab, all the cards issued in their name or additional cards issued in the name of other people and which are attached to their accounts. In order to add a card issued by another bank to BT Pay, it is necessary to manually enter the card data requested in the application.
I am an individual and I am not a BT customer. How do I apply for a card?
The card is automatically accompanied by an account. The ways you can issue them are:
- Online from the BT Pay app - you can open a 100% online account in a few minutes and request a debit card. You will receive the IBAN account as soon as you have completed the action and you will be able to collect money in this account. The card will be displayed in the list of instant cards, and the physical card will be sent to you by courier. To open the account online, request a card and details about the process access https://www.bancatransilvania.ro/cont-online.
- b) BT unit – you can open an account and apply for a card in any unit of Banca Transilvania. The card will be displayed in BT Pay in maximum 24 hours, and you will receive the physical card later in the unit where you made the request.
What operations can you do with your BT Pay card?
You can perform all the operations mentioned above in BT Pay functionalities, depending on the card you have and if you have been identified as an individual customer or as a card user. The operations to which you have access are described in chapter 2, BT Pay functionalities.
If you are classified as a card user, the following functionalities will not be able to be accessed: Round Up, Bill Payments, travel insurance, RCA insurance, BT Kiddo, granting/increasing the Overdraft credit line, granting/increasing the credit card line, updating the data from BT Pay, adding a non-BT card.
Once you have taken possession of the physical card and activated it, you will be able to withdraw cash with your phone and from the bank's contactless ATMs, an operation that involves entering the PIN code at the ATM.
At the same time, the cards that have expired and are automatically reissued by the bank allow the card to be withdrawn from contactless ATMs, the PIN code being the same as that of the expired card.
How can I delete an enrolled card?
If you want to remove a BT/ BT Direct card from the app, you must first block it permanently and then you can delete it from the app. This is done from the Card Settings, using the Permanent Card Lock option.
For non-BT cards added to the application, you can delete them by accessing the "more" button in the cards tab > delete card.
Is the real card data stored in the phone?
The application saves only the last 4 digits of the card number, expiration dates and the name of the cardholder. The full card number and its CVV/CVC are never saved.
What is the method of authentication of transactions made through BT Pay?
The authorization of transactions will be done either by entering the PIN of the application, or by using the phone's biometrics, respectively Face ID or fingerprint.
I had to block my physical card. Can I still use the card in the app for payments?
No. If you block your physical card, it will no longer be able to be used for any payment or transaction, either physically or through the app. You will also no longer have access to the card settings in the app.
How long is the enrolled card valid? Is it connected with the physical card?
The BT card registered in the application has the same validity period as the physical one. If your physical card expires, you will no longer be able to use it in BT Pay.
Can I enroll my card on more than one device?
No, you can't enroll the card on multiple devices. A card can only be enrolled in one device.
What happens if my physical card expires and I change it?
If we have identified you as a customer of the cardholder bank, we will automatically add your card to BT Pay, and you will be able to pick up the physical card from the location chosen by you.
Can I change the name of the card?
You can change the name of the card to make it easier to identify. From the card settings, select the "Change card name" option and edit it.
I had to block the card in BT Pay. Can I still use the physical card?
If you block the card from BT Pay, you will no longer be able to use the physical card.
How do I invite a friend to BT Pay?
The BT Pay "Invite a Friend" functionality is available in BT Pay. You will be able to access this functionality as long as you have been identified as a customer of the bank holding a current account.
How do I add a card issued by BT Direct to BT Pay and what operations are allowed?
You will automatically find in BT Pay the card issued in your name by BT Direct.
You will be able to use the BT Direct card registered in BT Pay to perform the following operations: contactless payments at merchants, viewing the card balance, the history of transactions made with the card, the credit line and the installments. You will also be able to enroll it in the Google Pay solution, you will be able to authenticate (approve or reject, as the case may be) online payments through BT Pay, view credit line, installments.
What is Round-Up?
Round-Up is a savings product available in BT Pay for users who have a current account opened at BT and at least one debit card in lei attached to it. .
Round-Up involves rounding each payment transaction made with the card, up to a selected multiple that can be: 1 leu, 5 lei or 10 lei. To the chosen multiple, you can also add an accelerator to round the amount by x2, x3, x5.
How do I save through Round Up?
Saving through the Round-up service involves rounding up each payment transaction made with the debit card to a selected multiple (including with accelerator, if selected). Another way of crediting the Round Up account is not accepted.
Once the product is activated, it is necessary to choose the desired rounding step (multiplier), namely:
- Rounding step up to 1 lei: in case of a payment of 3.5 lei, the rounding will be done to 4 lei, and 0.5 lei will be transferred to the account dedicated to the Round-Up service
- Rounding step up to 5 lei: in case of a payment of 3.5 lei, the rounding will be done to 5 lei, and 1.5 lei will be transferred to the account dedicated to the Round-Up service
- Rounding step up to 10 lei: in case of a payment of 3.5 lei, the rounding will be done to 10 lei, and 6.5 lei will be transferred to the account dedicated to the Round-Up service.
How do I activate and how much does the Round Up service cost?
Round-Up can be activated through the BTPay app and is free of charge.
The product will be activated by accessing the "Round Up" option in the "Cards" section and setting the desired options.
How do I change the Round Up rounding step?
The rounding step can be changed from BTPay, by accessing the Round Up -> Round Up Settings section and making the desired settings.
How do I discard the Round Up product?
The Round-up product can be deactivated by accessing the Round Up option -> Round Up Settings and deactivating the option.
How do I access the amounts saved through Round Up?
The amounts saved through "Round Up" can be accessed at any time, by transferring them from the dedicated "Round Up" account to one of the current accounts in lei held at BT. The transfer of money to the current account can be made from BTPay: "Round Up" menu - > "Transfer money".
Also, the account balance and Round Up transfers can be seen at any time in BTPay.
What payments are accepted for rounding by Round Up?
The payments eligible for rounding are the transactions made with the debit card, as follows:
- Card payments made at the BT POS or any other bank;
- Payments made online using the card;
- Card payments at the POS made by phone, using - BTPay, Google Pay.
Attention! Payments made from overdraft, as well as transfers made from the current account (scheduled or not), cash withdrawals by debit card or bill payments at the ATM will not be rounded.
Is the Round Up Account interest-bearing?
The Round Up account is subsidized with interest. The interest percentage is visible in the Round Up section. The interest rate of the account is variable, and the interest payment is made monthly, on each anniversary, by crediting the Round Up account.
What is a virtual card, what account is it attached to and who offers it?
The virtual card is a product offered by Banca Transilvania in BT Pay to users who have a current account opened with BT. This category of users can request the issuance of virtual debit cards in lei, euros and dollars from the BT Pay application. The issuance of the virtual card will be done instantly, and the new virtual card will be displayed immediately in BT Pay. The user will be able to select one of the available images for the design of the virtual card.
The Virtual Card will be attached either to a new account automatically opened in lei, euros or dollars through the payment application or to an existing current account, depending on the user's option.
How do you request the issuance of a virtual card?
If you have a current account opened with BT, you will see the virtual card option in the dedicated section of BT Pay, where you will be able to request its issuance.
What can be done with a virtual card?
You will be able to use the virtual card from BT Pay for the following types of operations:
- internet transactions;
- transactions at the POS;
- Transfers, except RoPay Alias
At the same time, through BT Pay, other functionalities of the virtual card can be accessed, such as setting daily transaction limits, temporary blocking and unblocking or permanent blocking of these cards. To confirm these changes, it is necessary to validate the identity through the application's PIN or through the phone's biometrics, respectively Face ID or fingerprint.
Fees and commissions, as well as trading limits are displayed here.
Are there any costs for the virtual card? How many virtual cards can be issued?
Virtual cards have no issuance fee.
A maximum of 3 virtual cards can be issued as follows:
- 1 card Visa Virtual Untold
- 1 card Visa Virtual Standard
- 1 card Visa Virtual Euro
- 1 card Visa Virtual Dolari
- 1 card Mastercard McLaren in Ron
- 1 card Mastercard McLaren in Euro
Can I load a PrePay phone card from BT Pay?
Yes, from the "My Products" tab you can load a phone card (prepaid) for phone numbers from the providers available in the app (Orange, Vodafone, Digi) by inserting the phone number you want to load. You must bear in mind that these transactions are irreversible.
Can I view in BT Pay information about a loan I have with BT?
Yes, if you have a credit agreement concluded with BT, you can view in BT Pay, in the "My Products" tab, "Loans" section, details about your credit products held at Banca Transilvania, both non-card and credit card products (e.g. due date, payment amount, repayment schedule, any amounts owed, insurance policies attached, commissions, possible delays)
Is there a possibility to buy a vignette from BT Pay?
If you are a user of the application and have a current account opened with BT, you can purchase a Vignette through BT Pay, by accessing the "My Products" tab, "Auto" section, where you fill in the information regarding the vehicle and choose the card you want to pay with.
Can I view the investments made through BT Asset Management?
If you are the user of the application identified as a customer of the bank, an individual, an investment account holder, you can view your investments held at BT Asset Management, by accessing the "Investments" section of the "My Products" tab.
Can I issue a designated cardholder card on my account to another person?
Yes, you can issue an additional user card (designated holder card) for another person, if you are a user who has a current account opened with BT. This card will be attached to the account opened in your name. The process of issuing the designated holder card can be done directly in BT Pay.
Why does there is an error on the designated holder card issuance flow after entering the CNP?
This error occurs if you have already issued an additional user card for the same person.
Why does there is an error on the designated cardholder card issuance flow after entering the phone number?
a) If the designated holder is already a customer of the bank, account holder or non-holder and his/her phone number entered by you on the cardholder issuance flow is different from the phone number declared in the relationship with the bank of the person you want to choose as the designated cardholder, we are not sure that it is the same person and you will not be able to continue the issuance process.
b) If the holder enters a different phone number than the one declared by you for him in the process of requesting an additional user card.
How much time does the designated holder have to complete the issuance flow initiated by the BT Pay user who is the account holder?
The designated holder has 30 days to complete the flow initiated by the account holder, who wishes to issue the card to the designated holder.
How many designated cardholder cards can be issued through BT Pay?
Each BT current account holder can issue, for each type of card, up to 2 debit cards for designated holders and up to 4 credit cards for designated holders.
What BT Pay functionalities are not available to users who only have the status of designated cardholder?
If you only have an additional user card, which is attached to the account of another BT customer (account holder):
- You can't close credit card installments
- You can't change the existing turnover type
- You can't issue a new card
- You can't reissue an existing card
- Once the card is blocked, only the account holder will be able to unlock it
- You can't change your card transaction limits
What transfer limit do I have if I am a card holder on another person's account?
The maximum transfer limit is 4000 ron/day/card.
Where can I see in BT Pay the websites and merchants where I have saved the card online for future payments but also the recurring payments set on my card?
In the "More" section of the "Cards" tab of BT Pay, you access the sub-menu "Card saved at merchants" and there you will see both the sites on which you have saved your card data for subsequent payments and which keep this information in the form of a token, as well as the recurring payments associated with the card saved on the merchants' websites.
For what period do I see in BT Pay the transactions made with the card saved at merchants?
In the "Card saved at merchants" menu in BT Pay, you will be able to see the last transaction made in the last 13 months, depending on the type of card.
How can I block future/recurring transactions for a card saved at merchants?
You will be able to block these transactions by accessing the "Card saved at the merchant" menu and then choose the merchant for whom you want to block future/recurring transactions. Please note that blocking future transactions without deleting the card data from the merchant's website or application may lead to future debits from your account and represents a termination of the contract you concluded with that merchant. Therefore, make sure to delete your card data from the merchant's website/application.
Can I make payments on a merchant's website/app without entering my card details?
You can make online payments without entering your card details using the "Pay with BT Pay" option, which is available on the websites or applications of BT partner merchants both in installments and with star points.
A payment alternative without manually entering your card details is the Pay with Google Pay functionality, also "Click to Pay". Click to pay is available in the BT Pay app, in the card settings section. To use it, you need to create a Click to Pay profile and add the card to your profile. Later, when shopping online, you will be able to select the "Click to Pay" option on the merchant's website and choose the card saved in your profile.
Cards Section
How do I access the Cards section?
The "Cards" section can be accessed from the navigation bar located at the bottom of the application screen. Here the cards available in BT Pay are displayed, and the user can select the desired card to view the information and associated functionalities.
What information is available for the selected card?
For the selected card, the card data, the associated account balance, the IBAN, the transaction history and the available benefits can be displayed. For STAR cards, the balance of STAR points can also be displayed.
What quick actions are available for the card?
Depending on the type of card, quick actions such as temporary blocking, Round-Up access and the "More" button, which allows you to open additional functionalities associated with the card, can be available under the card.
What functionalities are available through the "More" button?
Through the "More" button, functionalities such as cash withdrawal, transaction history, card settings, associated wallets, card reordering, issuing a card to someone else, card saved at merchants, Credit Info, Expenses and permanent blocking of the card can be accessed, depending on the eligibility of the card and the category of the customer.
How can I view my card details?
To view the card data, access the "Cards" section, select the desired card and click on the view icon displayed on the card. The operation is confirmed by the security method set on the phone or by the application PIN, and then the holder's name, card number, expiration date and CVV/CVC code are displayed.
How can I view my balance, IBAN and STAR points?
The balance of the account associated with the card and the IBAN can be viewed by selecting the balance option displayed below the card. For STAR cards, the balance of STAR points can also be displayed in the same area.
How can I temporarily block or unblock a card?
The card can be temporarily blocked from the "Cards" section, by selecting the desired card and accessing the "Temporary block" button, available under the card. The operation is confirmed by the security method set on the phone or by the application PIN. To unlock, select the temporarily blocked card and press the "Unblock" button.
How can I access my card's transaction history?
The transaction history associated with the card is displayed at the bottom of the "Cards" section, in the "Transactions" area. By selecting a transaction, its details can be viewed, and proof of payment can be downloaded or distributed, depending on the options available.
How does Round-Up work?
Round-Up allows rounding of payments made with the debit card in RON to the multiple chosen by the user: 1, 5 or 10 lei. The difference resulting from rounding is automatically transferred to a dedicated Round-Up account, bearing interest. The service can be activated, modified or deactivated from the "Cards" section, by accessing the "Round-Up" option.
How can I withdraw cash from ATM based on a code generated from BT Pay?
Cash withdrawals can be initiated from the "Cards" section, by selecting the desired card, accessing the "More" button and choosing the "Withdraw cash" option. The amount is entered, the withdrawal code is generated and the operation is confirmed by the security method set on the phone or by the application PIN. The generated code is valid for 60 minutes and can be used at BT ATMs, within the limits applicable to the functionality.
What can I do from Card Settings?
From "Card Settings" you can view and change the card limits, you can set the main card for payment at the POS on Android and you can activate the approval of online payments directly from BT Pay, depending on the type of card and eligibility.
How do I add my card to Google Pay or Click to Pay?
The card can be added to Google Pay from the "Cards" section, by selecting the card, accessing the "More" button, then "Linked wallets" and choosing the "Google Pay" option. The user is directed to Google Pay to complete the process. From the same area, the option to add in Click to Pay may also be available, if it is allowed for the selected card.
How can I reorder the cards?
The order in which the cards are displayed can be changed from the "Cards" section, by accessing the "More" button and selecting the "Reorder cards" option. The cards can be repositioned according to the user's preferences.
How can I issue a card to someone else?
Issuing a card to someone else is initiated from the "Cards" section, by selecting an eligible card, accessing the "More" button and choosing the "Issue card for someone else" option. The process allows the issuance of a card for a designated cardholder, according to the applicable conditions.
How can I permanently block a card?
The permanent blocking of the card can be done from the "Cards" section, by selecting the card, accessing the "More" button and choosing the "Permanent card blocking" option. The reason for the blocking is selected, and the operation is confirmed by the security method set on the phone or by the application PIN. For physical cards, the reissue option may be available, depending on the situation.
Where can I see the merchants where the card is saved?
The merchants with which the card is saved can be viewed from the "Cards" section, by selecting the card, accessing the "More" button and choosing the "Card saved at merchants" option. In this area, the sites or applications where the card is saved as a token can be displayed, as well as the recurring payments associated with the card.
What information is available in Info Credit?
Info Credit displays information about the credit line associated with the card, depending on the type of card selected. Information about the available, amount used, wager, deposits, installment transactions, repayment options, and automatic debit settings can be available for credit cards. Overdraft can display the amount used, credit line amount, and interest details.
What information does Expenses provide?
The "Expenses" functionality displays the transactions made with the card, grouped by category, to provide an overview of the expenses made. This can be accessed from the "Cards" section, via the "More" button, if available for the selected card.
How can I see the benefits of the card?
The benefits associated with the selected card can be accessed from the 'Cards' section in the 'Benefits' area next to 'Transactions'. For premium cards, information on the conditions of access to the Business Lounge, the number of entries used, the number of available entries and the applicable conditions may be available.
How does "Pay with BT Pay" work?
"Pay with BT Pay" allows you to make an online payment directly from BT Pay, without manually entering the card details on the merchant's page. After selecting the option on the merchant's payment page, the user is redirected to BT Pay, selects the eligible card, verifies the information and confirms the payment through the authentication method set in the app.
Paying by phone with BT cards on Android devices
How can I pay with my phone on Android devices?
On Android devices, contactless payment with the phone can be made through BT Pay, if the phone has NFC technology and the card used is eligible for this type of payment. The payment method can be chosen from the side menu of the application, in the "Payment methods" section.
Two payment methods are available: "Payment at the POS from BT Pay" and "Unlock and pay".
At the first payment, regardless of the method chosen and the amount of the payment, you will be asked for authentication.
Payments made through BT Pay are not charged. Payments via NFC technology are not available for non-BT cards.
How does "Payment at POS from BT Pay" work?
To pay in this way, it is necessary to open the BT Pay application before the phone approaches the POS.
- If the main screen or the Cards section is displayed when the phone approaches the POS, the payment is made with the card displayed on the screen.
- The card used may be different from the card set as the payment principal.
- If a non-BT card, Kiddo, or a card issued in the name of another cardholder is displayed, payment cannot be made with that card.
- If another section of the app is displayed when the phone is approached to the POS, for example My Products or Recurring, the payment is made with the card set as the payment principal.
How does "Unblock & Pay" work?
Through this method, the payment can be made immediately after unlocking the phone, without opening the BT Pay application.
- If BT Pay is not open, after unlocking the phone, it can be directly approached to the POS, and the payment is made with the card set as the payment principal.
- If the app is open and the main screen or the Cards section is displayed, the payment is made with the card displayed on the screen.
- The card used may be different from the primary payment card.
- If the app is open and another section of the app is displayed, the payment is made with the card set as the payment principal.
How can I pay with a card other than the main card?
To pay with a card other than the one set as primary, go to the Cards section of the navigation bar at the bottom of the screen, select the desired card from the cards eligible for payment, then bring the phone closer to the POS. Payment is made with the selected card.
How do I set up my primary payment card?
The primary payment card is the first card added to the app. If you want to change the primary payment card, go to the app, go to the card settings and activate the corresponding option. The card set as the main payment card will appear in the first position in the app.
Do I need an internet connection to pay by phone?
Yes, our recommendation is to have an internet connection when using the BT Pay app for payment. At the same time, there is also the possibility of making payments if you are in a place without an internet connection, within the limit of a maximum of 5 transactions.
Where can I use the phone payment functionality?
You can pay by phone in any store in the country or abroad that has a contactless POS terminal.
Is there a fee or commission for phone payments?
No, BT does not charge any commission for phone payments.
Do I need to log into the app to pay?
There are two payment methods, detailed above: "Payment at the POS from BT Pay" and "Unlock and pay". Depending on the method chosen, you can pay either from the BT Pay app or only with the unlocked phone.
What is the limit for phone payments?
Payment limits differ depending on the type of card you have. The amount of your phone payment is included in the merchant payment limits set on your physical card.
How do I set the BT Pay app as the main payment app?
After successfully enrolling a card, the app may ask you if you want BT Pay to become the main payment app. By confirming this option, you agree to BT Pay being used as the main app for phone payments. If you don't confirm, phone payments will be made through the app set by default on your device.
Is it necessary to have the NFC function turned on to pay?
Yes, you will only be able to make payments if the NFC function in your phone's settings is turned on.
Where and how can I see my mobile phone transaction history?
Tap on the desired card and you will be able to view the transactions made with the BT card.
You can also view the available balance of the BT card for any card enrolled in BT Pay, both in the currency of the card and in points for STAR credit cards.
For BT credit cards added to BT Pay, you can see the current turnover, the minimum and maximum turnover required until the 25th of the month, the credit limit and the credit used.
I can't pay, but everything seems fine. What can I do?
If everything seems fine, but you still can't pay, we advise you to make sure of the following aspects:
- you have valid BT cards successfully enrolled in BT Pay;
- The POS you are trying to pay for is contactless;
- Your phone has NFC turned on.
- BT Pay is set as the main payment app;
- Your phone case isn't too thick and doesn't block NFC waves. You can try removing the case or moving your phone closer to the POS from another angle.
- you have an internet connection;
- You've unlocked your phone or gone to the app before attempting to pay, depending on your chosen payment settings.
- The error displayed on the POS does not indicate exactly the problem.
If you have checked all the above aspects and still the payment does not work, contact us at 0264 308028 or *8028, callable numbers from any national network, fixed or mobile.
Where can I see details about interest-free installment transactions?
The option is available in the Credit Info tab, in the Installment Transactions section. You will initially be able to see a summary list of installment transactions, with the following details:
- merchant name;
- the equivalent of the monthly installment;
- the number of installments remaining to be repaid.
When accessing each transaction, more details will be displayed, such as:
- the type of transaction;
- the name of the trader;
- the initial date of the transaction;
- the value of the initial transaction in installments;
- the number of installments of the transaction;
- the amount currently locked in installments.
How do I add a BT card to Google Pay?
You can add your cards to Google Pay directly from BT Pay, using the "Add to Google Wallet" button on the main page, for each card you want to add.
Where can I pay with Google Pay?
Payments can be made at any POS in the country or abroad that accepts contactless payment.
What are the cards that can be enrolled in Google Pay?
In the application, all types of cards issued by BT eligible for this functionality can be enrolled in Google Pay.
Are payments with Google Pay secure?
Yes, payments are secure. Google doesn't store or share your card details or personal data. Each payment must be confirmed with the security method available on your phone, such as your fingerprint, facial recognition, or password.
Can I see my account balance in Google Pay?
The balance can be checked in the BT Pay app.
Non-BT card enrollment and permitted operations
How do I add a non-BT card to the app?
You can also add a non-BT card in the BT Pay application. Non-BT cards are cards issued by other financial institutions in Romania, under the Visa, Mastercard or Maestro logo, enrolled in the 3D Secure service.
The option to add a non-BT card is available only if you have been identified as an individual customer of the bank holding a current account.
By selecting the symbol at the top right, from the "Cards" section, you will choose the "Add manually" option and you will enter the following data: the card number, the name and surname of the cardholder (as they appear on the card), the expiration date of the card and the CVV/CVC code (the 3-digit code on the back of the card).
The authentication of the non-BT card operation through the 3D Secure service is applied by the card issuing institution.
How do I know if the registration of the non-BT card in BT Pay has been successful?
After entering the necessary data and validating the addition of the card from the card's banking application, if everything is fine, you will see a confirmation screen, where you will be told that the card has been added successfully.
The non-BT card could not be enrolled. What can I do?
If everything seems fine, but you still can't enroll the card, we advise you to check the following:
- the card must be active during the validity period;
- the data requested to be entered correctly;
- the authentication of the transaction must be carried out in accordance with the 3D Secure standards applied by the issuing institution of the respective non-BT card.
How can I delete an enrolled non-BT card?
You can always remove a card from the app, by accessing the settings of that card and using the Delete this card option. Later, if you want to re-enroll it, it is necessary to re-enroll it. Deleting it from the app does not mean blocking the card.
Can I enroll more than one non-BT card in the application?
Yes, you can enroll several cards in BT Pay. From the main screen of the application, access the icon at the top right and follow the card enrollment process, called "Add another card".
What operations can I do with a non BT card?
You will be able to transfer money:
- to your BT cards in the app;
- to another BT Pay user, accepting the transaction and collecting the money being possible only on a BT card.
This card will not allow you the following types of transfers: accepting money sent from another BT card or by another BT Pay user, requesting money.
After choosing the type of transfer you want, you will enter the amount of the transfer in lei and its details. In the next step, you will be informed of the BT fee for processing this transfer and you will be asked to authenticate the transaction in accordance with the 3D Secure standards applied by the issuing institution of the respective non-BT card.
There is the possibility of applying commissions related to this type of transfer by the issuing bank of the non-BT card, so please check this information with the issuing bank.
The beneficiary is notified by BT Pay about the transfer received.
If they do not have the BT Pay application installed, they receive an SMS with the details of the transfer and a link that directs them to the App Store/Google Play for download. After installing the application and enrolling a BT card, the beneficiary can access the transfer and view its details.
The beneficiary may:
- accepts the transfer to a BT card of his choice, in which case the amount is collected;
- Let the transfer expire. It is valid for 48 hours for transfers initiated from Mastercard and Visa cards. Upon expiration, the amount is returned to the payer.
The payer is informed by notifications about the status of the transfer. If the beneficiary does not complete the process or is not a BT customer, the transfer expires and the money is returned. Also, the transfer can be canceled by the initiator, in which case the amount is returned to the account.
The SMS sent to the beneficiary contains the name of the cardholder from which the transfer was initiated and the amount transferred.
How long does it take for the transfer to be made?
Transfers are processed instantly.
Where can I view the transfers made through the BT Pay application?
You can view your transfers and their status in the Transfers section.
Are there limits for transfers from non-BT cards?
Yes, transfers from non-BT cards based on phone number (sending money, transfers between your own cards) are limited by daily thresholds on the card, both in number and value, as well as monthly thresholds on the card
Limits for such transactions are available here.
Are there any fees and charges for transfers?
The list of fees and commissions charged by BT is available here.
There is a possibility that these transfers will be commissioned by the issuing financial institutions.
Can I also make transfers with cards issued in other currencies?
If the card used in BT Pay is issued in a currency other than lei, at the time of debiting the transaction from the account to which the card is attached, the bank issuing the card could perform a currency exchange between the value of the transferred amount and its equivalent value in the currency of the account to which the card is attached, in accordance with the contract concluded between the card issuing institution and the cardholder/cardholder.
What happens if my physical card expires and I change it?
If you change your physical card, you will find it in the application.
How long is the enrolled card valid? Is it connected with the physical card?
If your physical card expires, you will no longer be able to use it in BT Pay.
I had to block my physical card. Can I still use the card in the app?
If you block the physical card, you won't be able to use it from the app either.
Can I add the BT account through the Open Banking functionality in other banks' applications?
Yes, you can authorize directly from BT Pay, adding open accounts to BT, in the applications of other banking institutions.
Code-based cash withdrawal for BT cards
How do I withdraw money from ATMs based on a code?
You can withdraw money from the ATM without a card and without a phone, based on a code generated from the BT Pay application. Access the Withdraw Cash option, choose the card from which you want to withdraw the money*, select the desired amount and the phone number to which you want to send the code related to the operation. The phone number can be selected from the phonebook or entered manually.
You will be informed about the withdrawal fee and confirm the transaction by entering the app's pin code or through one of the biometrics elements (facial recognition or fingerprint) or the phone's unlock password. The amount is temporarily blocked, and the block is lifted if the amount is not made within 60 minutes.
Within 60 minutes of generating the code, go to any BT ATM, select the Cash without card option from the ATM screen, type the code received by SMS and the amount.
*the option is valid only for BT cards issued in the name of individuals, except for the meal voucher card which does not allow the cash withdrawal operation from the ATM.
Can I regenerate or reuse the code?
From the moment the code is sent via SMS, it will no longer be available for viewing in the application. Only one use of the code/transaction is allowed.
Are there any fees and commissions?
The code-based cash withdrawal fee is the same as the fee used to withdraw money with a physical or contactless card and can be found at the level of each card on the www.bancatransilvania.ro website
At the same time, the user is informed about the cash withdrawal fee based on the code, in the application, before confirming the transaction.
Are there limits for withdrawals?
Yes, code-based cash withdrawals are limited by daily thresholds on the card, both in number and value:
- a limit of maximum 3 codes generated daily, for each BT card enrolled in BT Pay;
- a limit of at least 10 lei/transaction;
- a maximum limit of 500 lei/transaction.
Where can I view the history of cash withdrawals?
Completed cash pickups can be viewed in your transaction history.
What data does the sent SMS contain?
The SMS sent by BT contains only the code related to the transaction.
How can I cancel the operation?
The operation can be canceled by calling the BT Contact Center service, phone numbers:
*8028Callable from any national network, fixed or mobile, 24/7 support
0264.308.028Callable from any network, including international, 24/7 support
or via Chatbot in the contact section.
I can't complete the operation, what can I do?
If everything seems fine, but you still can't complete the code-based cash pickup operation, we advise you to check that the data entered at the ATM is correct.
BT Transfers
How do I send money through the BT Pay app?
You have several options for sending money through the BT Pay app:
1. Money transfer to a BT individual customer who has the BT Pay application, based on the phone number
You can transfer money through BT Pay to another BT individual customer by following these steps:
- Select the Send option from the app's main screen;
- Select the person you want to send money to, from frequent contacts, recent transfers or from your phone's address book;
- Select or verify the account from which you want to make the transfer;
- Enter the amount of money to send and the transaction details;
- Confirm the operation by pressing the Send button;
- You authorize the transaction by PIN, Face ID, or fingerprint.
The beneficiary (also a customer of Banca Transilvania), is notified by a notification in the application regarding the amount pending collection or by SMS sent to the phone number selected by you, if the beneficiary does not use the BT Pay application, the link received by SMS directs him to the application store, from where he can download his application.
The beneficiary may:
- To accept the operation, in which case the bank transaction (collection) is carried out;
- Let the transfer expire.
As the initiator of the transaction (payer), you will be notified by a notification received on the phone from which you initiated the transaction:
- If the beneficiary does not successfully install their application or is not a customer of Banca Transilvania, the payment operation is not honored, the transfer expiring in 48 hours, at which time the money is returned to your account;
- If you want to cancel the transaction, you can do so before the transaction recipient accepts it.
In the case of transfers based on the phone number, the user has the possibility to set up a main collection account, an option that later allows the automatic collection of the amounts received, without the need to accept the money.
1. Money transfer to any customer of a bank, BT or other bank, based on IBAN
You can transfer in lei, through BT Pay to BT customers or customers of another bank, individuals or legal entities.
To make an IBAN-based transfer:
- Select the Send option from the app's main screen;
- Select the option to transfer to a new person and choose the transfer by IBAN;
- Enter the IBAN and the name of the beneficiary;
- Fill in the additional information requested, if applicable;
- Select or verify the account from which you want to make the transfer;
- Enter the amount and details of the transfer;
- Confirm the operation by pressing the Send button;
- You authorize the transaction by PIN, Face ID, or fingerprint.
You can choose to make an instant, normal or urgent payment to a customer of another bank. Depending on the payment method chosen, the money will be received by the counterparty:
- Instant – in seconds, 24/7;
- Standard – in maximum 24 hours, from Monday to Friday;
- Urgent – on the same day, from Monday to Friday, if you initiate the transfer by 15:00.
If you choose to pay to a BT customer, the transfer will be made instantly, 24/7.
The commissions and trading ceilings related to transfers can be found in the BT Pay list of fees and commissions.
How do I request money through the BT Pay app?
You can request money from someone in your phonebook, frequent contacts, or recent transfers by following these steps:
- Select the Request option from the main screen of the app and choose the person you want to request money from;
- Enter the requested amount of money;
- Select the account where you want to collect the amount;
- Enter the details of the request;
- Confirm the operation by pressing the Request button;
- You authorize the transaction by PIN, Face ID, or fingerprint.
The payer is notified via an in-app notification of the amount pending payment.
How long does it take for the transfer to be made?
Depending on the type of transfer you choose:
- Sending or requesting money to/from a person who has the BT Pay application installed – instantly, after confirmation from the beneficiary/payer;
- Transfer between your own accounts or cards – instant;
Transfer by IBAN:
- Instant – in seconds, 24/7;
- Standard – in maximum 24 hours, from Monday to Friday;
- Urgent – on the same day, from Monday to Friday, if you initiate the transfer by 15:00.
- Are there limits on transfers?
Yes, phone number transfers, money requests, and IBAN transfers are limited by daily thresholds per account, but can be changed individually for customers who request it in BT or Contact Center units.
- For transfers in RON: maximum 300,000 lei/day/card/account;
- For transfers in EUR: maximum euro equivalent of 300,000 RON/day/card/account;
- The maximum monthly limit is 1,500,000 RON equivalent in any currency.
Transfers between your own accounts or cards are not taken into account in the calculation of the maximum limit.
Are there any fees and charges for transfers?
The transfer fees are:
- Payments made from debit cards based on the phone number are free of charge;
- Payments made from credit cards are charged with 2% of the transfer value, minimum 2.5 lei;
- The fees related to IBAN-based transfers can be found in the BT Pay list of fees and commissions.
The complete list of fees and commissions of the BT Pay application is available in the fees and commissions document.
Where can I view the transfers made through the BT Pay app?
You can view transfers and their status in the transaction history of the selected account from the main screen of the app or from the More section → Transaction history. Successful transfer transactions are visible along with the other transactions made from that account.
How do I transfer money between my own accounts or cards registered in the app?
You can transfer money between your accounts and cards through the To Me option on the main screen of the app.
For transfers between your own accounts:
- Select To me.
- Choose Between my accounts.
- Enter the amount and select the beneficiary account;
- Confirm the operation;
- You authorize the transaction by PIN, Face ID, or fingerprint.
For transfers between your own cards:
- Select To me.
- Choose Between my cards.
- Enter the amount and select the beneficiary card;
- Confirm the operation;
- You authorize the transaction by PIN, Face ID, or fingerprint.
Can I send money to someone who is not saved in my phone's address book?
Yes. You can send money to a new person by manually entering their phone number in the "Send to a new person" option.
Can I save frequently used recipients?
Yes. When making an IBAN-based transfer, you can save the recipient for future use. Saved recipients are available in the list of predefined recipients in the Transfers section.
Can I change or delete a saved beneficiary?
Yes. Saved recipients can be edited or deleted from the list of recipients available in the Transfers section.
Can I save a transfer as a favorite?
Yes. IBAN-based transfers can be saved as favorite payments (templates), to be reused later without re-entering all the data.
Can I request money from a person who is not in the phonebook?
Yes. You can request money by manually entering the person's phone number in the "Request money from a new person" option.
How long does a request for money remain active?
The request for money remains pending until acceptance or until the 48-hour deadline expires.
How do I set up my primary payout account?
You can set up a primary payout account from the More menu at the level of the selected account. Transfers received based on the phone number will be automatically charged to the account set as primary.
Can I transfer money between my own accounts?
Yes. Through the To Me option, you can transfer money between your own accounts opened at Banca Transilvania.
Can I transfer money between my own cards?
Yes. Through the To Me option you can transfer money between your own eligible cards enrolled in BT Pay.
Can I fund a BT account from an account opened with another bank?
Yes. Through the option To me → Add money to BT → Through your account, you can transfer money from an account opened at another bank to a BT account.
Can I top up a BT card with a card issued by another bank?
Yes. With the option To me → Add money to BT → By card, you can transfer money from a card issued by another bank to a BT card.
Can I exchange currency between my own accounts?
Yes. With the To Me → Currency Exchange option, you can exchange currencies between your accounts in different currencies.
Can I send money in foreign currency via BT Pay?
Yes. BT Pay allows you to make currency payments to beneficiaries in the country or abroad, by transfer based on IBAN, in the currencies available in the application.
Can I send money to an account abroad?
Yes. Depending on the type of IBAN entered, you can make transfers to accounts abroad by filling in the required information for the external payment.
Where can I find recently used recipients and transfers?
When accessing the Send or Request options, frequent contacts, saved recipients, and recent transfers are displayed for quick access to frequently used operations.
Card details
Can I view my card balance?
You will be able to view the available balance of the card for any BT card enrolled in BT Pay, both in the currency of the card and in points for STAR credit cards.
What card details are available?
For BT cards enrolled in BT Pay you can view the following details related to the respective card:
- The name of the cardholder that is identical to the name written on the physical card;
- The name of the card, the one that was declared at the time of enrolling the card in BT Pay;
- The last 4 digits of the physical card;
- Card number and CVV/CVC code, after a user revalidation;
- The expiration date of the physical card;
- The currency of the card;
- Cod Swift BT;
- The IBAN account attached to that card. You can also share it through the messaging apps installed on your phone
What types of transactions can I view in the transaction history?
You can see the transactions made for any of the BT cards added to BT PAY (or the designated cardholder's cards, as the case may be), for example: cash withdrawals from ATMs, deposits at BT ATMs, payments at merchants' POS terminals, Internet payments, payments with the BT PAY application, installment transactions, transactions from STAR points, transfers (sending or receiving money) made through the BT Pay application or certain types of credits. At the same time, you will be able to view the expenses made with the cards enrolled in the application, grouped by categories of expenses.
What is the BT Pay option to track purchases made with BT cards by category?
BT Pay will automatically group all card transactions by domain, so that you can better track your expenses. Thus, you will see exactly how much cash you used (in the Cash category), how much utilities cost, how much you spent on going out with friends (in the Restaurant category) or how much that delicious dinner you cooked cost you (in the Supermarket category).
I have a STAR credit card. Can I find out and pay the monthly payment obligations?
You will view the minimum mandatory payment amount, the amount deposited, the amount remaining to be paid until the full repayment of the loan committed in the previous month, as well as the credit limit granted by the bank. At the same time, in order to be able to pay the payment obligation, you can:
- Set the automatic payment of monthly obligations (minimum and maximum payment amount) from the cardholder's current account, which will be made on the due date. If the due date is a non-working day, the monthly obligation will be debited on the previous working day. If you have more than one current account, the first account opened at the bank will be debited.
- replenish the credit card at any time with the minimum or maximum payment amount from any card enrolled in the BT Pay application.
If the card is replenished or the automatic payment option is set outside the interval Monday – Saturday, 09 am – 7 pm or on non-working days, the registration of the replenishment and the option will be made on the next working day. Thus, if such an operation takes place on the due date (25th of each month) on a non-working day or outside the above-mentioned interval, the user understands that the monthly payment obligation will not be made on time.
Card Benefits
From the "Cards" tab, select the card you want, and you will be able to see what additional benefits your BT card brings you.
How do I set the transaction limits of the personal/designated cardholder, as the case may be?
The BT Pay application allows you to change the transaction limits on BT cards, enrolled in BT Pay and physical, as well as to temporarily or permanently block/unblock them. Access to these settings is allowed only by entering the PIN code of the BT Pay application or, if you have set biometric authentication, one of the biometric elements (facial recognition or fingerprint).
Once the validation is done, for each card added to the application, you have unlimited access to these options.
You will be able to set, for each card, daily limits, in a maximum value set by the bank per card type, for a period defined by you, but without exceeding 90 days. The limits that can be set through the BT Pay application refer to:
- number of online and offline transactions;
- the maximum amount that can be withdrawn from the ATM;
- card payments in stores;
- online payments with CVV/CVC;
- online payments without CVV/CVC.
How do you change these parameters? Select the card you want to make changes to, and then press the Card Settings button.
The transaction limits set through the BT Pay application affect physical cards.
What operations can I do with the BT company card through BT Pay?
If you have a card issued in the name of the company, you can perform the following operations:
- Contactless payments at merchants with the card added in BT Pay, if the phone has built-in NFC technology;
- Contactless ATM withdrawal;
- Online payment authentication;
- Viewing the history of expenses made with the card, as well as grouping them by categories;
- Temporary and permanent blocking of the card, enrolled in the application, as well as the physical one;
- Viewing card details: card number, expiration date, CVV/CVC code;
- View the benefits of the cards added in BT Pay.
How do I have access to BT Pay and Prizes in Motion offers?
BT Pay offers you the possibility to receive offers in the application, you can view, save or activate them. The offers can be:
- shopping offers, for example: offers from partner merchants enrolled in the STAR program, intended either for all card users, or only for users of a certain type of card and Banca Transilvania's offers. Offers can be exclusive, intended for BT PAY users or can be general for all users of certain types of cards issued by Banca Transilvania;
- Moving prizes, which include special offers depending on the user's physical activity performed with physical activity monitoring applications and/or according to other criteria established within each offer, for example: payments made with the BT Pay application, by card.
This section can be accessed by adding your physical activity monitoring account in the BT Pay application. In order to unlock the offers and implicitly to be able to benefit from their advantages, you must comply with the requirements and thresholds mentioned in each offer, synchronize the bracelet with the respective application until the end date of the period mentioned in the offer and have at least one BT card issued in your name registered in the BT Pay application. At the same time, in this section, you will be able to view information about physical activity, for example: the number of steps, the number of kilometers traveled, the period of activity.
If you access this section, you are also subject to the Terms and Conditions as well as the Privacy Policy of the respective application and services. In order to view the offers, you must have an Internet connection.
How do I update my bank data directly from BT Pay?
You can update the data at the bank by accessing the Personal Data section from the main menu of the application, at the top left. Depending on the data you want to update, you can enter various sections (contact details, identity data and other data about yourself).
Authentication of online payments through the BT Pay application
You will be able to authenticate online transactions made with the 3D Secure enrolled BT card, from the BT Pay application. You will use either the PIN set for BT Pay, or one of the biometric elements (facial recognition or fingerprint).
In order to authenticate online transactions through BT Pay, the enrolled card must have the online payment approval option activated. If it is not active, you can activate it from the card settings, using the "Approve online payments" option.
How do I enroll a BT card in 3D Secure BT Pay?
Following the registration process, the enrollment of the card in 3D Secure for the authentication of online payments with BT Pay will be done automatically when the card is added to the application. It is possible that in certain situations you will manually activate the option in the Card Settings, in which case you will confirm the activation of the option by entering the PIN code set in the BT Pay application, or one of the biometric elements (facial recognition or fingerprint).
The BT card could not be enrolled. What can I do?
If you received an error when enrolling your card in 3D Secure BT Pay, you can resume the process in the Card Settings.
How do I authenticate online payments through BT Pay?
Following making an online transaction on a secure 3D Secure website, you will be asked to authenticate/reject the payment. Within the authentication/rejection message of the user's payment, the following information will be displayed: the card from which the transaction was initiated, the name of the merchant and the amount. You will be able to authenticate the transaction through the application's PIN or one of the biometric elements (facial recognition or fingerprint). You have 5 minutes to authenticate or reject the transaction. Later you will return to the merchant's website to complete the order.
! Authenticating the transaction does not mean that it is completed. To ensure that the payment is complete, you will return to the merchant's page to see the status of the transaction.
! Make sure you have General notifications enabled. You can check from the Notifications – Notification Settings menu. If you have enrolled your card in more than one app, you will receive notification on each device.
! Enrolling the card in the 3D Secure BT Pay system involves authenticating online transactions only with the application. You will no longer receive SMS OTP for validating these types of transactions. It is necessary to have access to the Internet.
With your permission, the payment confirmation screen can be automatically displayed, without the need to access the notification or the application, being able to confirm or cancel the payment through the application's PIN either one of the biometric elements (facial recognition or fingerprint) or the method of unlocking the phone. This permission will be requested after the first confirmation of an online payment or it can be set from the advanced settings of the phone – the applications section – the BT Pay application.
What options do I have when authenticating online transactions?
When initiating an online transaction, you will have the following options:
- Approval of the transaction;
- Rejection of the transaction;
Can I authenticate transactions in other ways?
With a card registered in BT Pay and enrolled in 3D Secure BT Pay, you will be able to authenticate online transactions made with that card only through the BT Pay application. It will no longer be necessary to enter 2 passwords as before.
I blocked my physical card. Can I still authenticate online payments?
If you block the physical card, you can no longer use it for online payments. In such cases, online payment authentication notifications can no longer be generated.
What information is visible on the payment authentication screen?
When initiating an online payment, a notification will be sent through the BT Pay application if the cardholder is allowed the online payment authentication functionality. The following information related to the transaction will be displayed on the screen: the card from which the transaction was initiated, the name of the merchant to whom the transaction was initiated, the amount and currency of the transaction.
Accounts
How do I open a new current account?
All your accounts opened at BT are automatically seen in BT Pay. To open a current account you must choose the "accounts" button from the "Products" section and then select "Open a new account" select the desired currency and accept the terms and conditions.
At the same time, in the context of a currency exchange operation, if the account is not opened in the purchase currency, the user will be able to open the account in the process, following the steps in the application.
What operations can I do from current accounts
- automatic addition of PF accounts opened at BT and those opened directly in the BT Pay application
- viewing active accounts and displaying their balances;
- view cards attached to each account;
- viewing the designated holder cards;
- transfers between own accounts;
- making transfers in lei (interbank and intrabank);
- making transfers through RoPay Alias;
- view the history of pending transactions and transfers;
- distribution of IBAN;
- currency exchange;
- making currency transfers (interbank and intrabank; for additional information, see: Transaction Processing Hours).
- Reordering, renaming and deleting accounts;
- View and distribute account statements.
How do I view transactions?
On the main screen, all completed and pending transactions will be displayed. You can also search for a specific transaction, through the "search" function found both in the cards tab and in the accounts tab.
How do I set up a recurring payment?
Its recurring payment can be set from the "Recurring" tab or when you initiate a new transfer to another beneficiary. This will only be possible if there is sufficient balance to make the payment. The recurring payment can be set as weekly, monthly or bimonthly.
How do I make a currency exchange?
The currency exchange can be accessed from the main screen by selecting the "To me" button and the currency exchange button by following the steps in the application.
Are there any fees for currency exchange?
The exchange rate does not involve commissions. At the time of the exchange, the exchange rate practiced by Banca Transilvania displayed in real time in the BT Pay application will be applied.
In what currency can I exchange currency?
The currencies that can be bought/sold through the app are: RON, EUR, USD, GBP, CHF, DKK, NOK, CAD, SEK, JPY, AUD, HUF, CZK, PLN and MDL.
Can the exchange rate change?
The exchange rate practiced by BT is displayed in the application in real time and can be changed at any time until the customer signs the order to sell/buy the currency.
Do I have a limit on the amounts I want to buy/sell and what is the Transaction Processing schedule? Is there a daily limit on transactions?
They are processed 24 hours a day, 7 days a week, as follows:
- from Monday to Friday - between 9:00 a.m. and 5:30 p.m., with no limit on the amount;
- from Monday to Friday, outside working hours (after 5.30 p.m., Romanian time), on weekends or any non-working day, within the limit of a maximum amount of 50,000 lei/day (equivalent in any currency)
The user can perform a maximum of 25 currency exchange operations in a single day.
Can I list my BT Pay account statement?
This functionality refers to the possibility for a user to generate a bank statement belonging to a BT current account, by accessing the "More" button on the main page of the application and choosing "Account statement" and selecting the desired period.
How can I permanently close a BT account from BT Pay?
Access the BT Pay app -> Choose your account-> More -> Account settings -> Close your account
Will a commission be charged when closing the account through BT Pay?
No, Banca Transilvania does not charge a fee when closing current accounts.
I have only one current account in another currency, I no longer use this account, can I close it from the BT Pay application?
Yes, you can close the only current account in a currency other than lei (RON) from BT Pay
I have only one current account in RON currency, can I close it from the BT Pay application?
If it is the only current account in RON currency that you have, it cannot be closed through the BT Pay application. The closure of the last account also implies the closure of the business relationship with the bank and is carried out according to the provisions of BT's General Terms and Conditions of Business applicable to individuals.
What do I do if I have a balance on the account I want to close?
If you want to close the current account on which there is an available balance, you have the following options:
- transfer the available balance from the account you want to close to another current account opened in the same currency;
- You make a currency exchange on the account, if you no longer have another account in that currency.
Can I close an account that I have a debit card attached to?
Unfortunately, you cannot close your BT Pay account as long as you have an active debit card attached to it. It is necessary to close the card permanently, and then resume the account closure process.
What accounts can be closed through the BT Pay application?
Through the BT Pay application, only current accounts in any currency can be closed, it is important that it is not your only current account, that you do not have active cards attached to it, that it is not the settlement account related to a credit or bank deposit, that you do not have unauthorized debits.
I closed a current account in BT Pay by mistake, how can I reopen it?
If you have successfully completed the account closure process through BT Pay and you have received confirmation that it has been successfully closed, unfortunately you cannot reopen it. You can open a new current account through BT Pay.
What happens if the Instant Payment Service is not available?
In the event that the Instant Payment Service is not available (for technical reasons or due to the temporary unavailability of the system), the user will be informed by an error message displayed at the time of initiating the transfer. The transaction will not be processed through the instant payment channel, and the amount will not be debited. Subsequently, the user has the possibility to resume the transfer using the alternatives available in the application, such as the "normal" or "urgent" payment options, depending on the need and the desired processing time.
RoPay Service
What is the RoPay payment service?
RoPay offers you two ways to make or receive payments:
- RoPay Alias – you can make payments or receive amounts in your account using your phone number. It is enough for your phone number to be associated with your bank account and registered in the RoPay system.
- Ropay by QR code – you can send or collect money by scanning or generating a QR code.
RoPay via QR code
2.1. How do I activate the RoPay service based on a QR code?
Activating the RoPay Service based on QR code does not require prior action from users.
2.2. Can I use QR code-based RoPay if I don't have an eligible account or haven't granted permission for the camera?
Any user who is the holder of a BT current account in RON can use that RoPay content. If you have not granted permission for access to the camera, the application will ask you for this access. You will not be able to scan QR codes until you allow the use of the camera.
2.3. How do I know if the payment has been made or received successfully?
After sending or receiving a payment via RoPay, you will immediately see the status of the transaction in the application. Also, all transfers made via QR appear in the "transaction history" section of BT Pay, where you can check at any time if the money has arrived in the account or has been sent.
2.4. What do I do if the QR code expires or I don't want to receive the money anymore?
If the QR code's validity time expires, you need to generate a new code. If you no longer want to receive the money, you can cancel the QR code directly from the app, from the screen where the code is displayed.
2.5. Can I use RoPay if I don't have internet on my phone?
No, to use RoPay in the BT Pay app you need an internet connection. Both generating and scanning QR codes only work if your phone is connected to the internet.
2.6. Can I use RoPay to send or receive money from any bank?
Yes, you can use RoPay to send or receive money both between BT accounts and to or from other banks in Romania, as long as the recipient has a bank account in lei and uses an application compatible with RoPay.
2.7. What happens if I enter the wrong amount when I want to receive money?
If you've generated a QR code with the wrong amount, you can cancel the code and generate a new one with the correct amount. The person who wants to send you money will see the amount displayed and won't be able to change it unless you allowed it when generating the code.
2.8. Is it safe to use RoPay for money transfers?
Yes, RoPay uses the same security measures as the rest of the functions in BT Pay. Any transfer must be authorized with the security method set in the application (PIN, FaceID or fingerprint), and the data is encrypted.
2.9. Where can I find more information or help if I am unable to use RoPay?
If you need additional help, you can access the support section of the BT Pay app or you can contact the Banca Transilvania customer service. Also, on the BT Pay website you can find guides and answers to the most frequently asked questions.
RoPay Alias
3.1. How do I activate the RoPay Alias payment service?
To activate RoPay Alias, you must be a BT customer who is an individual account holder. If you do not have this service active, you can activate it through BT Pay, after we verify your identity through the authentication methods used in the application.
You will be able to activate RoPay Alias based on the phone number declared to BT and request its association to your personal IBAN account.
You can only associate a phone number to a BT account.
Activating the RoPay Alias service involves the following steps:
- Select "Profile and account settings" option "Your aliases" from the main menu of the BT Pay application;
- Select the IBAN account for which you want to set the RoPay Alias;
- You confirm the phone number registered with BT as well as your RoPay Alias;
- Confirm the RoPay Alias setting by entering the SMS-OTP code received on the phone number.
3.2. How to transfer via RoPay Alias?
If you have the RoPay Alias service activated, any customer of a participating bank can transfer amounts in RON to the BT account that you have attached to this service. It will enter your phone number on which you previously activated this service in the payment application of the respective participating bank.
If you want to initiate a transfer through the RoPay Alias service, the recipient to whom you want to transfer the amount must have an active RoPay alias associated with their bank account.
You can initiate a transfer through RoPay Alias by following these steps:
- Select the Send option from the app's main screen;
- Choose the recipient from frequent contacts, recent transfers or by search;
- Select the transfer to the beneficiary's RoPay alias;
- Select or verify the account from which you want to make the transfer;
- Enter the amount and details of the transfer;
- Confirm the operation by pressing the Send button;
- You authorize the transaction with your PIN, Face ID, fingerprint, or phone unlock method.
RoPay Alias transfers allow payments to be made without entering the recipient's IBAN, using the alias associated with their account.
3.3. How long does it take to transfer through RoPay Alias?
RoPay Alias transfers are made exclusively instantly, 24/7. This option is available only if the recipient's phone number is registered in the national payment infrastructure - SPL (Standardised Proxy Lookup) scheme. Otherwise, the transfer will not be processed, and the user will be informed directly in the application.
Transfers via RoPay Alias are allowed from personal BT current accounts.
3.4. Are there limits on transfers?
Yes, transfers through RoPay Alias (sending and collecting money) and those made through QR code are limited to 3000 lei/transaction and are subject to the limit of 300,000 lei/day.
The maximum limit is not applicable to transfers between your own accounts/cards.
3.5. Are there any fees and charges for transfers?
The complete list of fees and commissions of the BT Pay application can be found here.
3.6. Where can I view the transfers made through the RoPay Alias service?
You can view the transfers, as well as their status in the transaction history section.
3.7. Cum pot sterge RoPay Alias?
If you no longer want to have the RoPay Alias service active, but the BT account attached to it remains active, you can request the deletion of the Alias through the BT Pay application, see your Aliases section. You will later be able to restart the RoPay Alias enrollment process.
3.8. Can I change RoPay Alias already set?
If you want to change the IBAN account associated with the RoPay Alias service, you will have to delete the set alias, and later you can restart the enrollment process within RoPay Alias and select another BT current account.
If you want to change your phone number, it is necessary to delete the Alias initially set and resume the registration process in RoPay Alias.
3.9. Can I have more than one Alias?
No. Only one association between the declared phone number and the associated IBAN account is allowed.
Granting and increase of credit line for credit card
What is the credit card option?
The credit card option is a service offered by Banca Transilvania. This service will allow you to apply for a credit card application and obtain the credit card and the related line.
How do you access the credit card option?
Certain categories of users of the application, among those identified as customers of the bank, individuals, residents, who have a BT debit card issued on the personal account added in BT Pay (except for the BT meal card), will be able to view the credit card application option in the application.
What are the stages of granting the credit card?
In order to obtain the credit card, you must perform the following operations:
- photographing the identity card and confirming the data from the identity card;
- validation of the phone number declared to the bank and the email address, by entering the code received by SMS;
- acknowledging that all contractual documents and account statements related to the credit card will be sent to your validated email address;
- filling in certain personal data regarding: marital status, studies, profession, period of the employment contract, membership in the group, payment obligations;
- signing the ANAF consultation agreement;
- accepting the offer presented for the issuance of the credit card, including the maximum amount you can obtain, the specific costs of the credit card, viewing the benefits of the credit card, including setting the option to automatically perform the minimum/maximum turnover or no automatic turnover;
- to confirm the pick-up of the card from a BT agency or the sending of the card issued to an address mentioned by you as a card user;
- going through the documents related to the credit agreement, taking note of them and signing them with the qualified electronic signature. The application of the qualified electronic signature will be done by entering the code received by SMS.
How much time do I have to complete the credit card application?
You will have a maximum period of 72 hours in which you can complete the credit card issuance application. The first stage, of filling in certain information requested by BT and signing the agreement for consulting ANAF, must be completed within 48 hours.
The second stage, from the moment of signing the agreement for ANAF consultation and until the moment of signing the contractual documents, must be completed within 24 hours.
If the maximum term is exceeded in either of the two stages, the user will resume the credit card issuance process from the beginning.
What software is used for signing documents?
You will be able to sign the contractual documentation generated through the BT Pay application that requires a qualified/extended electronic signature based on one or more digital certificates that will be issued to you by the reliable service provider AlfaTrust based on the collaboration with BT, With such certificates, the user signs both the documents necessary for consulting ANAF and the documents necessary for issuing the card and granting the credit line through the electronic signature.
How long does it take to add the new card issued in BT Pay?
The newly issued card will be available instantly in the application after signing the documents necessary to grant the credit line.
Are there any fees and charges for issuing a credit card?
The list of fees and commissions charged by BT is available here.
Can I change the amount of the credit line?
Yes, the amount displayed in the proposed offer represents the maximum amount of the credit line that can be granted by BT. You can change this amount by a lower amount than the maximum amount.
To which address can the card be sent by mail?
The card can be delivered both to the address on the identity card and to an address communicated by you during the online flow of granting the credit, in BT Pay.
What is the credit card line increase option?
The credit card increase option is offered by Banca Transilvania and in BT Pay. It allows you to request and, based on BT's decision, to obtain the increase of the credit line related to your credit card.
How do you access the credit card line increase option?
Certain categories of users of the application, among those identified as customers of the bank individuals, residents, holders of a credit card issued on the personal account added in BT Pay, will be able to view in the application the option to increase the credit card line.
How much time do I have available to finalize the request for an increase in the credit line?
You will have a maximum period of 72 hours in which you can complete the application for an increase in the credit line. The first stage, of filling in certain information requested by BT and signing the agreement for ANAF consultation, must be completed within 48 hours.
The second stage, from the moment of signing the agreement for ANAF consultation and until the moment of signing the contractual documents, must be completed within 24 hours.
If the maximum term is exceeded in either of the two stages, the user will resume the credit line increase process from the beginning.
Can I change the amount of the credit line?
Yes, the amount displayed in the proposed offer represents the maximum amount of the credit line that can be increased by BT. You can modify this amount by a lower amount than the maximum amount.
Bill Payments
What is the Bills Payment service?
Bills Payments is a service offered by Banca Transilvania. This service allows individual users to pay utility bills.
What operations can you do within the Invoice Payment service?
Through this service, Banca Transilvania offers users access to:
a. Payment of invoices to agreed suppliers using one of the methods below:
- Linking the account to an agreed utility provider;
- Scanning an invoice received from an agreed utility provider, without the configuration mentioned above;
- Payment by PO by typing the information on the invoice
b. Viewing the history of payments made to the agreed suppliers;
How do you access the Bill Payment service?
The Bill Payment Service will be allowed only to BT Pay users identified as customers of the bank holding a current account.
Within the BT Pay application, you will be able to access the Invoice Payments functionality from the navigation bar by selecting the "Recurrences" tab.
How do you connect suppliers?
The BT Pay user will be able to connect their utility providers from the main screen of the application.
After selecting the provider from the desired provider categories, you will be able to connect each provider individually by entering the login data required by each provider.
It is possible to connect to the same provider with different login data, so on several customer accounts. As a result of this, the same provider will appear several times.
In case of connecting certain providers, marked in the application with a distinct symbol, namely "Premium", it will be necessary to activate the payment subscription available in the application and to accept the terms and conditions of use of the service within BT Pay and to confirm that you have taken note of the related Information Note. Subsequently, you will have the opportunity to select the desired categories of providers.
In the case of certain providers, the customer's prior consent is required to access the provider's account data. In this case, when initiating the connection to the provider from the application, if you have not given your prior consent, then you will be directed to the provider's website where you will be able to express your requested consent.
You will also be able to connect several accounts related to the consumption places from the same provider.
How do you view the invoices issued?
After the successful connection of at least one supplier within the Invoice Payments functionality, you will be able to view the history of paid invoices, as well as those to be paid (only in the case of connected suppliers).
Invoices that have not already been paid will be viewable at the vendor level by choosing the vendor, or at the aggregate level as a total of the invoices from all connected vendors.
For each of the invoices to be paid, you will be able to perform one of the following actions:
- You will be able to view the invoice in pdf format;
- You will be able to request payment of the invoice;
- You will be able to select the invoice to be paid.
For any questions or inaccuracies in relation to this information, you can contact the supplier issuing the invoice.
How do you pay an invoice?
You will be able to pay one or more invoices at once, according to your choice.
The payment of invoices can only be possible as full payment of the respective invoice(s); partial payments of an invoice cannot be made.
The payment of bills can be made from any account attached to a debit or credit card issued by Banca Transilvania, as an individual, enrolled in BT Pay. You will not be able to make bill payments with the meal voucher card.
The confirmation of the payment operation will be done by entering the PIN code of the application or the biometric method of the phone.
Payments are recorded with the date of the day the payment was made, the updating of the payer's situation in the supplier's records is carried out according to the supplier's procedures, independent of the bank's control.
How do you scan and pay an invoice?
For certain providers you will also have the possibility of paying the invoice by scanning the barcode. In order to use this functionality, you will need to grant access to the camera.
For a scanned invoice, in certain cases, you will need to enter certain data for the invoice you want to pay. The data required to be entered by the user after scanning an invoice is specific to each supplier, according to their requirement.
The confirmation of the payment operation of a scanned invoice will be done by entering the PIN of the application, or the biometric method of the phone.
What is the cost charged by Banca Transilvania for the payment of bills?
For the payment of bills, Banca Transilvania will not charge commissions.
How can suppliers enrolled in Invoice Payments be deleted?
A provider added to the app can be deleted, regardless of its status: connected, disconnected, or offline.
If a provider is deleted, you will be able to re-add that provider later.
The deletion is initiated by pressing the delete button/icon in the supplier details within the Invoice Payments service.
How long does it take to confirm payments to the supplier?
Payments related to utility bills are settled within a period of up to 3 working days. After confirmation, payments also appear to suppliers, with the day they were operated within the Invoice Payments service.
Some information in the invoices is erroneous. How do I proceed?
The information in your invoices is taken from the online accounts of each supplier. In such cases, please contact the respective supplier.
Granting a credit line in the form of an overdraft
What is the overdraft option?
The overdraft option is a service offered by Banca Transilvania. This service will allow you to apply for an overdraft credit line.
How do you access the overdraft option?
In order to access the overdraft option, you must be identified as an individual customer of the bank, resident, have at least one BT debit card issued on your personal account, except for the BT meal card, be between 18-60 years old, not be an employee of BT Financial Group and not have an overdraft at BT.
What are the stages of granting an overdraft?
In order to obtain an online overdraft, you must perform the following operations:
- you take a photo of the identity card and confirm the data from the identity card;
- validate the phone number declared to the bank and the email address, by entering the code received by SMS, respectively email;
- you fill in certain personal data regarding: marital status, studies, profession, period of employment contract, group membership, payment obligations;
- sign the ANAF consultation agreement;
- you accept the offer presented for granting the overdraft, including the maximum amount you can obtain, its specific costs, viewing the benefits;
- go through the documents related to the credit agreement, taking note of them and signing them with a qualified electronic signature;
- The electronically signed documents are received by email, at the previously confirmed address.
How much time do I have to complete the overdraft application?
After filling in the requested information, within 48 hours you must move on to the next step and sign the ANAF consultation agreement. In case you fail, your application will expire and you will have to start the process from the beginning.
After you have signed the ANAF consultation agreement, make sure you complete the entire process and sign the contract documents for overdraft within 24 hours. If you do not meet this deadline, the ANAF agreement expires and you have to start the process from the beginning.
What software is used for signing documents?
The BT Pay application uses Asseco and AlfaTrust services. Through these integrations, the user signs both the documents necessary for consulting ANAF, as well as the contractual documents for granting the overdraft by electronic signature.
How long does it take to access the credit line?
The credit line will be accessible immediately after the completion of the process and the signing of the contractual documents for granting the overdraft.
Can I change the amount of the credit line?
During the process, the amount displayed in the proposed offer represents the maximum amount of the credit line that can be granted by BT. You can modify it by a lower amount depending on your needs. This will be the credit line that will be granted to you and that will also appear in the contractual documents.
Savings
What does the Savings feature mean?
This functionality refers to the user's ability to view, to contract the savings products available in Banca Transilvania's offer for individuals, respectively to close/terminate them.
Which customers are eligible to use this functionality?
The functionality is available only to Banca Transilvania customer users, current account holders, individuals, who are over 18 years old.
What types of operations can I perform within the Savings functionality?
- If you don't have savings products:
In the "Savings" section of the "Products" tab, you will be able to see the options of Savings Accounts, respectively Term Deposits. From this screen you can initiate a constitution process, selecting a type of savings product from the BT offer.
- If you have savings products:
In the "Savings" section of the "Products" tab you will be able to see your existing products and you will have a complete picture of the savings products you currently own. If you own several products of the same type - in different currencies, they will be displayed in different sections. Existing savings products are divided into categories: Savings accounts (including Round Up), Term deposits, Collateral deposits.
How do you set up a savings account?
Choose "+" from the "Savings" section of the "Products" section – "I want a savings account" – – choose the current account from which you want to transfer the amounts to the savings account – enter the amount – click "continue" – read and accept the Terms and Conditions of the Savings Account and click "confirm".
How do I fund a savings account?
Access the "Savings" section in the "Products" tab - select the savings account - choose the "Add money" option – select the current account from which the savings account will be replenished – enter the amount you want to transfer to the savings account – choose "Confirm". You can also choose to transfer the desired amount of money, on a recurring basis, to a date of your choosing.
How do I dismantle a savings account?
Access the "Savings" section in the "Products" tab – select the savings account – Account settings – Abolish savings account – select the current account to which you want to transfer the existing amounts in the savings account – confirm the transfer.
What types of deposits can I set up?
You have the possibility to set up any type of classic term deposit in BT's offer.
How do I terminate a term deposit?
Access the "Savings" section of the "Products" tab – select the deposit you want to dismantle – Dismantle deposit – choose the desired dismantling option (at maturity / before maturity) – choose "dismantle deposit".
RCA Insurance
What is the RCA Insurance option?
This option allows BT individual customers to view offers and purchase RCA insurance policies directly from BTPay.
How do I access the RCA insurance issuance option?
The "RCA Insurance" option is allowed exclusively to BT customers who are individuals, BTPay users.
Within the BT Pay application, you will be able to access the option directly from "My Products" - > Auto-> RCA Insurance.
What documents do I need to issue the RCA policy?
Given that the data about the car and the data about the owner of the car must be filled in, the customer needs the car Registration Number and the owner's identity document. In the application there is a document scanning function to streamline the data completion process.
How do I view the offers?
After successfully filling in all the fields in the application related to the car, the owner and the period, the customer will access the "View offers" button. Thus, all insurance offers will be displayed on a screen, and the user has the possibility to choose one of the offers, for a period of 6 months or 12 months with or without direct settlement. Subsequently, the customer can select the most suitable offer for him and will make the payment of the amount indicated in the chosen offer.
How do I view the issued insurance policy?
After issuance, the customer will have the possibility to view or download insurance policies, at any time, in PDF format directly in the BT Pay application.
How do I make the payment of the RCA insurance policy?
Payment can only be made through a card registered in BT Pay. By clicking on the "I want to pay" button, the user agrees that the amount related to the RCA police indicated in the chosen offer will be debited from the account to which the card through which the payment is made is attached.
If the payment is initiated with a credit card, the customer will have the possibility to either select full payment or pay in 3, 6 or 12 interest-free installments.
How long after the payment is the insurance policy issued?
The insurance policy will be issued immediately from the moment of payment in BT Pay and can be accessed or downloaded directly from the BT pay application.
How long does it take for BT Insurance Broker to return the money in case of a return?
If the customer is in a situation where he needs to receive a refund of the premium for the RCA insurance policy, BT Insurance Broker will return the money to his account within a maximum of 5 - 7 working days.
In what case can I request the termination/cancellation of the RCA insurance policy?
The cancellation of the RCA insurance policy can be done in the following cases:
- if there is still a valid issued policy on the same car, in which case only the first RCA policy remains valid;
- to the insurer's decision in case of a request to modify a RCA policy that is not valid;
The termination of the RCA insurance policy can be done if the car is damaged.
How do I request the termination of the RCA insurance policy?
If you want to terminate the RCA insurance policy for a reason mentioned above, contact BT Insurance Broker by email: vanzari@btbroker.ro
How can I change the data on the RCA insurance policy?
If the customer finds that the information on the RCA insurance policy is erroneous (address, owner data, car registration number, driver data, etc.), the customer can request the modification of the data on the document issued to the e-mail address vanzari@btbroker.ro.
How long does it take to solve the requests for termination or modification of the data on the RCA insurance policy?
Requests for either termination or modification of RCA insurance policies will be solved in maximum 5-7 working days by the insurers who issued the policy.
All information regarding the request will be communicated to you by BT Insurance Broker vanzari@btbroker.ro and they will also send the necessary documents to the insurer and will inform him about the request.
What do I do if I can't access the MTPL insurance policy from BT Pay?
If the policy is issued, but is not visible in BT Pay, it is necessary to contact BT Insurance Broker at the address: vanzari@btbroker.ro.
What do I do if the RCA insurance policy has not been issued even though I have filled in all the required information?
If the user encounters unforeseen situations at the time of issuing the MTPL insurance policy from BT Pay, it is necessary to contact BT Insurance Broker at the address: vanzari@btbroker.ro.
Travel Insurance
What is the Travel Insurance option?
This option allows BT individual customers to view personalized offers based on the needs analysis and to purchase travel insurance policies directly from BT Pay.
How do I access the travel insurance issuance option?
The "Travel Insurance" option is allowed exclusively to BT customers who are individuals, BT Pay users who meet certain eligibility conditions.
Within the BT Pay application, you will be able to access the option directly from "My Products" - > Insurance - > Travel Insurance
How do I view the offers?
After successfully completing the needs analysis and the start period of the policy, the customer will view the personalized insurance offer on a screen, and the user has the possibility to choose the offer or request a new offer. Subsequently, the customer can make the payment of the amount indicated in the presented offer.
How do I view the issued insurance policy?
After issuance, the customer will receive the insurance policy in PDF format on the completed and validated e-mail address.
The client receives an e-mail that represents the confirmation of the issuance of the policy and contains all the documents found on the stream, along with the Insurance Policy issued by the Insurer.
How do I make the payment of the insurance policy?
Payment can only be made through a card registered in BT Pay. By clicking on the "Confirm and pay" button, the user agrees that the amount related to the policy indicated in the chosen offer will be debited from the account to which the card through which the payment is made is attached. If the user selects a credit card for payment, he/she will have the possibility to select either full payment or up to 12 installments.
How long after the payment is the insurance policy issued?
The insurance policy will be issued within 30 minutes from the moment of payment in BT Pay and will be sent to the customer's e-mail address."
Credit card insurance and overdraft
What is line of credit insurance?
The Metropolitan Life life insurance attached to the BT credit card and overdraft offers financial protection in case of death, and involuntary loss of employment and hospitalization caused by accident or illness depending on the socio-professional status.
Are there any additional benefits?
You enjoy up to 3 months of free insurance.
How can I get this insurance?
The insurance can be obtained by BT customers who are individuals, BT Pay users who meet the eligibility conditions. The BT Pay application can be accessed from the "My Products" tab, the Insurance menu, or from the card menu in the Info Credit section.
What are the insurance costs?
The insurance premium is 0.268% of the amount used from the credit line in the previous month (example: 2.68 lei for every 1000 lei used). If you do not use the credit line in one month, you do not have to pay the premium for the next month, but the insurance remains in force.
What are the steps to activate the policy?
After accessing the "My Products" section -> Insurance -> Credit Line Insurance or Credit Info --> Credit Line Insurance from the BT Pay application, you can view the insurance offer and issue the policy. The documents are sent to the e-mail address confirmed in the policy issuance process.
Home insurance
What is the Optional Home Insurance option?
This option allows BT customers who have a home to issue directly from the BT Pay application an optional housing policy or, when necessary, the package consisting of the optional housing policy + PAD policy.
How do I access the option to issue the Optional Home Insurance?
The option is available exclusively to BT customers, BT Pay users, individuals who have or do not have a mortgage loan with BT. In the BT Pay application, the option can be accessed from:
The "My Products" tab - >Insurance → Home Insurance or the Loans → Insurance section.
How do I view the offers?
After filling in and confirming the information about the home and the insured, the customer is directed to the offer screens. Depending on their preferences, they can select the Gold Package or the Silver Package and add the available optional coverages (central heating insurance, electrical damage, emergency technical assistance).
How do I view the issued insurance policy?
After issuance, the policy can be viewed and distributed directly from BT Pay, in the Insurance → Home Insurance section of the "My Products" tab
How do I make the payment of the optional or optional insurance policy + PAD?
- Payment can only be made with a BT card registered in BT Pay. By clicking on the "Confirm and pay" button, the customer expresses his agreement to debit the account of the selected card.
- Payment is always made in RON. For policies in EUR, the conversion to the NBR exchange rate on the day of payment is applied.
- Customers can also pay in 6 or 12 installments through BT credit cards.
Can I use the option of issuing a home policy if I do not have a mortgage loan in BT?
Yes, the home policy can also be issued if you do not have a mortgage loan in BT
What is the validity period of the AEL policy?
The policy is valid for 12 months from the start date.
When does the validity of the optional policy begin?
- T+1 if there is no active policy
- The day immediately following the expiry of the existing policy (if it expires in less than 30 days)
What is the maximum insurable amount?
The total insured amount (real estate + contents) cannot exceed EUR 500,000 or the equivalent in RON.
What are the limits of content value?
The value of the contents must be between 10% and 30% of the value of the property, but not more than EUR 30,000 or the equivalent in RON.
Can I change the market value of the property?
It can only increase the pre-filled market value. It cannot be subtracted below the updated market value in the system.
Is it mandatory to have a PAD policy?
Yes. For the issuance of the optional policy, it is mandatory to have an active PAD policy for the same property.
If there is no active PAD policy, it can be issued directly in the AEL stream, with the start date T+5.
BT Pay Kiddo
What is BT Pay Kiddo?
Functionality that offers the legal representative the possibility to grant permission to use BT Pay for minors aged between 8-18 years (hereinafter "minor"). This process is carried out exclusively online, at the end offering the legal representative a new "Kiddo" option in the "My Products" tab, through which he can view and perform certain operations.
The functionality is addressed:
- Minors aged between 14-18 years;
- Minors aged between 8-18 years;
What conditions do I have to meet as a legal representative/guardian to activate BT Pay Kiddo?
In order to activate BT Pay Kiddo, the legal representative/guardian must have the BT Pay application for which the identification process has been completed and meet the conditions below:
- For minors aged between 14-18 years old with a bank account, the legal representative must be an individual with an account opened at BT and be empowered with a single signature on the minor's account;
- For minors aged between 8-18 years attached to the parent's account, the legal representative must be the individual account holder.
What conditions must the minor meet in order to have BT Pay?
To activate BT Pay, the minor must meet the following conditions:
For minors aged 14-18:
- To be at least 14 years old and an identity card issued in Romania;
- To have an account and card issued in his name;
- To have a telephone number declared in the relationship with the bank (the minor's number).
For minors aged between 8-18 years old attached to the parent's account:
- To be at least 8 years old.
Cum activez BT Pay Kiddo?
As a parent/guardian/legal representative of a minor over 8 years old ('the minor'), if you want to give him the opportunity to access/use BT Pay for minors, you can do so directly from your app, by accessing the "Kiddo" option in the My Products tab and following the steps in the app: going through the identification process if applicable, accepting the legal terms for this functionality, granting consent for the processing of the biometric personal data of the minor aged between 14-18 years, providing the personal data of the minor consisting of the telephone number declared at the bank on his account and the CNP of the minor aged between 14-18 years, respectively the telephone number, the minor's CNP and the full name for those aged between 8-18 years old attached to the parent's account. As an alternative, for minors aged 14-18 you can also grant permission to use BT Pay for minors in a BT unit.
How does the minor activate BT Pay?
- For minors aged 14-18:
After the parent grants permission to access/use the BT Pay application, the minor must download the BT Pay application from the AppStore/GooglePlay/ Huawei App Gallery and follow the enrollment steps in the application.
- For minors aged between 8-18 years old attached to the parent's account:
In order to grant permission to minors to use BT Pay, the parent BT Pay user will access the BT Pay Kiddo functionality from their own Application and will provide the Bank with the requested information, namely the personal numeric code, name, surname and telephone number of the minor. At the time of granting access, the parent will also request the issuance of a card to the child, which will be issued to the parent's account and will be attached to a dedicated sub-account.
After the parent grants the permission to access/use the BT Pay application, the minor will install BT Pay from the dedicated stores mentioned above, using the phone number declared by the parent at the time of granting permission. The parent authorizes the installation of the application and the addition of the BT Kiddo card by the method of unlocking the phone from the BT Pay application and by an OTP code sent by SMS to the parent's number that the minor will enter in his application. The minor will access the "+" button at the top right of the screen, he will see the card and will verify its registration in BT PAY through an OTP sent by SMS to the parent's number. Subsequently, the minor will have access to BT Pay functionalities dedicated to minors over 8 years old.
I am a minor and I have BT Pay, what operations can I do?
For minors aged 14-18:
- registration of BT cards in the app;
- Payments by phone at the POS; for phones with Android operating system, payment is made with BT Pay. For users with iOS phones, the card can be added to the Apple Pay solution, directly from the BT Pay application, in compliance with the conditions established by the application provider, including the conditions regarding the user's age
- Send money;
- Request for money;
- Displaying card data and confirming online payments;
- Temporary or permanent blocking of the card;
- Cash withdrawal from contactless ATM or based on code generated in the application;
- View card balance, card transaction history and view card expenses by categories;
- Activare RoundUp;
- Activate offers in the Prizes on the move section.
For minors aged between 8-18 years old attached to the parent's account:
- Payments by phone; for phones with Android operating system, payment is made with BT Pay. For phones with iOS operating system, the card cannot be added to Apple Pay, according to the age conditions imposed by the provider, respectively at least 16 years old;
- Request money from the parent who granted permission to use the BT Pay application;
- Cash withdrawal from contactless ATM (with BT Pay by using NFC technology for Android phones, or using the card;
- Balance view;
- View card expenses and transaction history.
I am a legal representative/guardian and I have granted the minor permission for BT Pay, what operations can I do?
- For minors aged 14-18:
After adding a BT card issued in the minor's name, if it is attached to the minor's personal account, the parent can do the following:
- Set trading limits
- Temporarily or permanently block/unblock the card;
- View your card balance
- View transactions/transfers made by the child
- For minors aged between 8-18 years old attached to the parent's account:
After issuing the card on the parent's sub-account and adding it to the child's application, the parent will have the following information and actions available in the "Kiddo" tab:
- modification of transaction limits related to children's cards;
- Temporary or permanent blocking/unblocking of the card; adding money: the partywill select the card from which he wants to make the transfer (only BT cards issued on the account of the holder are accepted, and the transfer will be made automatically on the child's card;
- view card balance;
- View transactions/transfers made by children.
For how many minors can I request access to the BT Pay Kiddo application?
- For minors aged 14-18 you can add a maximum of 5 minors
- For minors aged between 8-18 years old, you can add a maximum of 5 minors
Do I have transfer limits if I am a minor?
For minors aged 14-18 the maximum transfer limits per day/card are:
- sending money 2000 RON and 400 Euro in max. 10 transactions/day.
- maximum collection of 2000 RON and 400 euro in max 10 transactions per day.
For minors aged between 8-18 years old attached to the parent's account, the maximum transfer limit per day (receiving money from the legal representative who granted him access) is a maximum of 2000 RON in max 10 transactions per day.
The minor has changed his phone number, what do I do?
- For minors aged 14-18
It is necessary that you first update the phone number together with him in the bank's system. This operation can be done both online (if you have access to the previous phone number) and in a BT unit. After the update, you must access the "Kiddo" button to select the minor for whom you want the change and enter the new phone number. After following the steps in the app, the minor must reinstall the BT Pay application and the identification process will be resumed. If you do not want the minor to be identified in BT Pay, you must go together to a BT unit.
- For minors aged between 8-18 years attached to the parent's account:
The parent who gave the child access to Bt Pay and created the connection, must re-enter the Bt Pay, add the new data and the child must reinstall the application.
The minor has uninstalled the BT Pay application, can I still see the "Kiddo" tab?
- For minors aged 14-18:
In case of uninstallation of the application by the minor, the legal representative of the minor will be able to perform the operations mentioned above on the BT Pay Kiddo option. The visualization of the BT Pay Kiddo option will no longer exist if there is no BT card attached to the minor's personal account in the minor's BT Pay application.
- For minors aged between 8-18 years attached to the parent's account:
In case of uninstallation of the BT Pay application by the minor, his/her legal representative will continue to see his/her card in the BT Kiddo tab. The minor will be able to reinstall the application by repeating the initial installation steps and obtaining authorization from the parent.
What happens when the minor turns 18?
Before 30 days before reaching the age of 18, the minor will be informed by a notification in the application regarding the limitation of access to BT Pay functionalities for minors. When the minor reaches the age of 18, he will have to reinstall the application and go through the enrollment process using the newly issued identity card. Beforehand, the newly issued identity card must be updated in the bank's system.
Are there any fees for BT Pay Kiddo?
For information regarding taxes and commissions, please go through the list of taxes and commissions in BT Pay.
How can I open an account for my child?
In order to open an account in the name of the minor, it is necessary to go to any BT unit together with the minor aged between 14-18 years, his identity card and his birth certificate.
Is there a possibility of connection for the second legal representative (parent)?
- For minors aged 14-18:
Yes. If a legal representative of the minor has granted permission to use Bt Pay for minors, it is allowed at any time to log in to the minor's user account in BT Pay and a second legal representative of the minor, subject to the condition that he or she is also empowered on the minor's account. The steps that the second representative must take are similar to those when logging in the first representative.
- For minors aged between 8-18 years old:
A minor between 8-18 years old can obtain access to BT Pay from a single legal representative.
How can a parent withdraw money for minors aged 8-18 years old attached to the parent's account?
The parent who created the connection can withdraw the money by accessing the "Take the money back" button.
Add money to BT
What is the "Add Money" option?
Functionality that offers the BT Pay user the possibility to transfer one-time or recurring amounts that are in the account to which a non-BT card registered in BT Pay is attached, to an account to which a BT card is attached.
How do I access the "Add money" option?
The option is allowed exclusively to BT customers, individuals who hold a BT current account, BT Pay users, who have at least one BT card and one non-BT card registered in the application.
Within the BT Pay application you will be able to access the option on the main page of the application, choosing by accessing the button To me -> Add money.
What are the steps taken to set the add money option?
After accessing the option button:
- The user will choose the non-BT card enrolled in the wallet from which he/she wants to set up the transfer;
-On the next screen, the user will choose the BT card enrolled in the application where he wants to receive the money;
-Subsequently, the user will be able to fill in the amount of the transfer in lei that he wants to make from the non-BT card to the BT card, its details and will be able to opt for the desired recurrence: weekly, monthly or bimonthly.
Is this operation commissioned?
For this operation of moving the amounts to the BT card, you will not be commissioned by BT.
However, there is the possibility of applying fees related to this type of transfer by the issuing bank of the non-BT card. Please check this information with the issuing bank.
What are the transfer limits when using the add money option?
The maximum value of the amounts transferred by using the "Add money" option is 30,000 lei/month/client, regardless of the number of transfers made.
How long does it take to transfer from the non-BT card to the selected BT card in case of setting a recurrence?
The transfer is made instantly on the date set by the user as a recurring date for moving the amounts from the non-BT card to the BT card: weekly, monthly or bimonthly, if this amount is found in the account to which the respective non-BT card is attached. If the user does not have that amount in the account to which the non-BT card is attached, the transfer will not be made.
What happens to the recurring transfer set from a non-BT card that was subsequently closed?
If at the time of the transfer, according to the appellant, the non-BT card is identified as closed, the action is not completed successfully and the user receives a notification in BT Pay about this situation.
What happens if I want to delete a transfer set with a certain recurrence through the "Add money" option?
The user can delete a recurring transfer set by the "Add money" option at any time. To do this, they must access the list of recurring transfers, select the desired transfer and initiate the deletion action. Before completion, the user will have the opportunity to confirm or cancel the deletion.
Add money to BT for diaspora customers
For BT users who wish to fund their BT account using a card issued in another country, this option is available for cards issued in the Member States of the European Union, as well as in the United Kingdom of Great Britain.
Acordare Credite non-card
What is the option to grant a non card credit in the BT Pay application?
The option to grant a non card loan is a service offered by Banca Transilvania that allows you to apply for a non card loan 100% online, based on simplified documentation.
How do you access the non card credit option in the BT Pay app?
To access the option to grant a non-card loan, you must be a resident individual, be a BT customer, be between 18-64 years old, not be employed by the BT Financial Group and have declared your income to ANAF.
What non-card credit products can I access in the BT Pay application?
Currently, through the BT Pay application you can apply for a personal loan without guarantees.
You can configure your loan according to your needs. Thus, you can opt for a personal loan with or without insurance included, the interest rate on the loan can be fixed or variable, and the monthly installments can be equal or decreasing.
How can I apply for a personal loan from BT Pay?
The application for a personal loan can be initiated from the "My Products" tab, by accessing the "Credits" menu.
If you already have a loan from Banca Transilvania, in the "Loans" menu you will find the details of the contracted loan, and on a simple slide on the screen you will see the option to apply for the personal loan.
How much can I request for a 100% online personal loan?
The minimum amount that can be granted through the BT Pay application is 5,000 Ron and the maximum amount cannot exceed 120,000 Ron.
For what period can the 100% online personal loan be requested?
The personal loan can be requested for a period between 1 year and 5 years.
What are the stages of granting a personal loan?
In order to obtain a personal loan 100% online, you must perform the following operations:
- Access the "Loans" tab in the "My Products" menu and request a simulation of the personal loan;
- Set up the loan and enter a series of information regarding: the amount requested, the period, the type of interest, the type of installments and the collection of income in the account;
- When you select the type of interest and the type of installments, a separate page will open with an informative note, which we recommend you to go through so that you choose the best option for you;
- You analyze the offer of the loan with insurance and the offer of the loan without insurance, select the option that best suits your needs and apply for the loan online;
- Read "Information on the processing of personal data" and express your consent to the processing of personal data and biometric data.
If you have opted for a personal loan with insurance, your agreement is required to take over the payment of the balance or the monthly installment of which the insurer in case of an unforeseen event;
- Confirm and validate the data in the ID or request their update if the data displayed in the application is no longer up to date;
- Validate the e-mail address by entering the code received by e-mail;
- You fill in certain personal data regarding: marital status, residential status, level of education, current profession, type of employment contract, payment obligations, the date on which you want to pay the monthly installment, membership in the group and declare whether or not you have other loans under analysis;
- You take a selfie according to the instructions displayed in the application;
- You confirm that all the data entered are correct and sign the ANAF consultation agreement.
If you have an ANAF agreement signed in the last 24 hours, the signing step will no longer be necessary;
- You accept the offer presented for the granting of the personal loan. By accepting the offer you agree with the amount offered, the period of the loan and the related cost;
- You go through the documents and electronically sign the documentation related to the loan;
- You receive the electronically signed documents on the previously confirmed e-mail address.
How much time do you have to finalize the loan application?
After filling in the requested information, within 24 hours you must move on to the next step and sign the ANAF consultation agreement. If you fail, your application will expire and you will have to start the process from the beginning.
After signing the ANAF consultation agreement, it is necessary to sign the contractual documents related to the personal loan within a maximum of 24 hours. If you fail to meet this interval, your application will expire and you will have to start the process from the beginning.
What software is used for electronic signature of documents?
The BT Pay application uses the Asseco and AlfaTrust services for the electronic signature of documents with qualified electronic signature.
How long does it take to access the amount of the personal loan?
You will receive a notification from your bank when money has been transferred to your account.
The amount granted can be accessed in just a few minutes from the completion of the process and the signing of the contractual documents for granting the personal loan.
How can I initiate the partial early repayment operation from BT Pay?
The partial early repayment of loans can be initiated from BT Pay, by accessing the Credits button in "My Products", followed by selecting the Partial early repayment option.
Can co-debtors/guarantors initiate a partial early repayment through BT Pay?
No. The partial early repayment from BT Pay can only be made by the credit holder.
What types of loans can be repaid early through BT Pay?
In BT Pay, loans granted to individuals can be repaid in advance.
The following are excluded in the first phase:
- study credits
- creditele Work&Travel
- APIA credits
- loans migrated from the OTP portfolio
Can the loan be fully repaid through BT Pay?
No. Through BT Pay, only partial early repayments can be initiated at the moment.
Can several early repayments from BT Pay be initiated in one day?
No. Only one early repayment per day can be initiated per loan.
Can I initiate an early refund at any time slot?
No. Applications are processed Monday–Friday, between 08:00–18:00.
Can early repayments be made on the maturity day or on the maturity day of the loan?
No. Early repayment cannot be processed on the day of maturity or maturity.
Can any amount be refunded or is there a minimum threshold?
Yes, there are rules:
- The amount must be more than 10 RON/EUR/CHF.
- The amount must be higher than the balance of the loan remaining to be repaid.
- If the amount is less than the monthly installment, the refund can only be processed with the option:
"Reduction of the value of the monthly installment and maintenance of the remaining lending period."
Can the early refund be processed if the amount available in the account only covers the amount of the refund?
No. There must be enough available in your account to:
- Amount to be refunded
- early repayment fee, if applicable
Is early repayment allowed from an account opened in a currency other than the currency of the loan?
No. In BT Pay, only accounts in the currency of the credit are displayed.
What components can be reimbursed through BT Pay?
You can select as a refund method:
- Principal repayment + interest + fees
- Refund only from the main
Can I download or distribute the new charts from BT Pay?
Yes. Both the graphs in the simulation and the new graph generated after the refund is completed can be downloaded or distributed.
Am I informed about the fees charged?
Yes. On the "Confirm Transaction" screen, the following appears:
- Available Balance
- Beneficiary of the operation
- Amount refunded
- Amount of early repayment fee
- Transaction details
Investments
What does investing in investment funds through BT Asset Management entail?
Investments in investment funds involve the purchase of fund units at different prices. What distinguishes them from other products is that through a fund you can invest both in bank deposits, bonds, government securities, and in shares of companies listed on different stock exchanges, depending on the investment policy of the chosen fund. Basically, these types of financial products facilitate your access to several instruments that are usually purchased from distinct entities.
How can I invest in investment funds through BT Pay?
The first step involves accessing the "Investments" button and signing the intermediation contract. Then you have the opportunity to invest in any of the 14 funds administered by BTAM, available in the application.
What types of investment funds can I purchase through BT Asset Management?
You can access investment funds denominated in RON, EUR and USD. These, depending on the composition of the portfolio, are fixed income funds, mixed funds, respectively equity funds. Each fund has its own particularities, so you can consult the details by accessing the fund of interest and the "Information" section.
Is there a minimum amount for the first investment in BTAM funds?
Yes, the minimum amount is between 50 and 100 RON depending on the fund chosen for funds denominated in lei, respectively 25 EUR/USD for investment funds denominated in EUR/USD.
How can I monitor the evolution of my investments?
Within the "Investments" menu we find the chart that shows the total equivalent investments in RON with the breakdown of the result included in absolute value, but also as a percentage. Also, each investment fund displays the evolution in the fund's currency both as a percentage and in absolute value. In addition, by accessing each fund we can see the graph with the evolution at various periods of 1, 3 and 5 years, respectively.
What are the risks associated with investing?
Investment funds are not guaranteed, and past performance is not a guarantee of future achievements. Therefore, choose funds that you understand and with a degree of risk that is comfortable for you.
What taxes and commissions are applicable to investments in investment funds?
It is important to know that no commissions are charged on investments and also redemptions are made without commissions, regardless of the period of ownership of the redeemed fund units. In the case of redemptions, the resulting gain is taxed according to the legal framework.
How can I redeem my investments?
Simple. Access the fund screen and select the "Sell" button. Choose the current account in which you want to collect the money, choose the type of redemption: partial (fill in the amount) or in full, then sign the transaction. Keep in mind that the payment of the amounts due from the redemption of the fund units is made within 2 working days.
Can I schedule recurring investments in investment funds through BT Pay?
Of course. In the "Investments" menu in the My Products tab, you will find the "Invest recurring" option, which allows you to automate investments from your current account, with the amount and on the date of your choice.
I have not invested in BT Asset Management before. What are the steps I need to take and what documents are necessary?
To buy fund units at the investment funds managed by BT Asset Management, you need a current account with BT in the currency of the interest fund and to go through the enrollment process through BT Pay, which takes a few seconds. We do not ask you for additional documents than those presented at the opening of the business relationship with BT.
How long does the investment process take?
From an operational point of view, the process of buying fund units is very fast. In "Investments" you choose the fund of interest and the "Buy" option, then select the current account from which you want to initiate the investment, enter the amount and sign the transaction. Note, the issuance of fund units is made on the business day following the one on which the value of the investment was credited to the fund's account, but you can always view the "Pending transactions" section
How quickly can they redeem their investments and receive the amount of money in their account?
The initiation of the redemption operation is done by accessing the fund screen and selecting the "Sell" button. Subsequently, you select the BT current account to which you want to transfer the amount, the redemption method, partially or fully, then sign the transaction. Note that the payment of the amounts due from the redemption is 2 working days, and the amounts are paid into the BT current account, as a rule, after 15:00
How can I check the history of transactions made in investment funds?
Quite simple. In "Investments" you can find the "Documents" section where, for each investment fund, you have at your disposal the history of your operations, but also the possibility to generate the investment account statement.
How long does the approval process take to open the business relationship with BT Asset Management?
You must make sure that you have your personal data updated at Banca Transilvania. Access to the investment funds managed by BT Asset Management is done in simple steps. This process should take a few minutes.
Can I make investments immediately after joining?
Of course. After signing the brokerage contract, you have access to all 14 open investment funds to make purchases. All you have to do is access the "Investments" menu and select the "Invest" option.
What should I do if I encounter difficulties during the membership or purchase process?
We hope you are not in this situation. If you still encounter problems during the investment process or when you want to invest, you can contact BT from the Contact section of BT Pay or by calling BT Asset Management at the Call Center number 021.9128.
What is the price at which they make purchase or sale orders for fund units?
At open-ended investment funds in Romania, authorized by the Financial Supervisory Authority, subscription and redemption transactions are carried out at an unknown price, Thus, for a subscription or redemption request submitted on day T, the price at which the fund units will be allocated or cancelled is known on day T+1 (the next business day), in the afternoon, after the certification of the net asset value by the Depositary of the investment fund (BRD-Groupe Societe Generale, in the case of investment funds managed by BTAM).
On the website, www.btassetmanagement.ro the updating of the prices of the fund units is done daily, at the end of the day. Thus, in the first part of a working day, the displayed price is the one valid for the operations recorded on day T-2 (where T = current day), and at the end of the day the price is updated with the value valid for the operations recorded on day T-1.
Pensions
How do I become a participant in the optional pension funds managed by BT Pensii?
You can sign the individual act of joining the optional pension fund directly from the BT Pay application, or, if you prefer, you can go to a BT unit to sign the document.
To contribute, you have two options:
- Directly from your bank account, through BT Pay, to the chosen fund.
- Through your employer, to whom you can send a copy of the membership document. He will withhold your contribution from your gross salary and transfer it to your optional pension account.
DOnce the contribution is allocated to your account, you will receive aS MS Confirmation.
You can check the status of your optional pension account at any time in the appBT Pay.
How can I join the optional pension funds through BT Pay?
The first step is to access the "My Products" tab, the "Investments" button and choose the pension fund(s) managed by BT Pensii to which you want to join. Then you set the monthly amount with which you want to contribute from your bank account and the date, and the last step is to sign the membership deed. After allocating the contribution to your account, you will receive a confirmation SMS. You can check the status of your optional pension account at any time in BT Pay. You can cancel or modify your monthly contribution.
What are the optional pension funds managed by BT Pensii?
BT Pensii manages two optional pension funds, both in lei and part of Pillar III: Pensia Mea and Pensia Mea+. The Pensia Mea+ Fund was taken over from BRD Societate de Administrare a Fondurilor de Pensii Private S.A. and is now managed by BT Pensii.
Is there a minimum monthly amount for the contribution to the optional pension funds managed by BT Pensii?
Yes, the minimum monthly contribution to My Pension is 60 lei, and to My Pension+ the minimum monthly contribution is 50 lei; the maximum contribution is 15% of your gross monthly income or of the income assimilated to it.
How can I monitor the evolution of my contributions to voluntary pension funds through BT Pay?
In the BT Pay application, in"Investments", a chart showing the total balance is available, along with details on the outcome of the investment — both in absolute and percentage terms.
In the subsection"Details", you can view information such as:
- Current balance
- Contribution value
- Number of fund units allocated
- Date of last contribution
- the evolution of the fund (NAV and the return over the last 5 years).
What are the benefits of voluntary pension funds?
- You accumulate amounts to use when you retire from activity
- You have flexibility: you can contribute individually, and your employer can also contribute on your behalf, offering an extra-salary benefit. You can stop and resume payments at any time or change the monthly amount.
An important advantage is the tax deduction:
- Your own contributions are exempt from income tax if the amount is withheld and transferred by the employer, within the limit of 400 euros/year (approximately 165 lei/month).
- Likewise, the contributions offered by the employer are non-taxable within the same limit of 400 euros/year.
These tax incentives can be applied individually or cumulatively, depending on the type of contribution (personal or employer's).
What are the risks associated with voluntary pension funds?
The previous performance of the fund is not a guarantee of future achievements. Therefore, choose the fund(s) that you understand and with a degree of risk that is comfortable for you.
The investment universe of the funds managed by BT Pensii includes financial instruments such as: government securities, corporate bonds, shares listed on the stock exchange, bank deposits.
My Pension is suitable if you are more dynamic or have a long period before retirement (20+ years). In the long run, high risk can bear greater fruit.
My Pension+ guarantees that you will not withdraw less than the amount of net contributions allocated to your account (guarantee offered in case of withdrawal of money according to legal regulations, after the age of 60 or in case of death).
What taxes and commissions are applicable to the optional pension funds managed by BT Pensii?
The administration fee for My Pension, which is deducted daily, as a percentage of the Fund's total assets, is 0.0064% per day; The fees and commissions incurred by the fund can be consulted in the Prospectus: btpensii.ro/documente-si-formulare/prospecte/pensia-mea
The management fee for Pensia Mea + is 0.1625% monthly of the Fund's total assets. The fees and commissions incurred by the fund can be consulted in the Prospectus: btpensii.ro/documente-si-formulare/prospecte/pensia-mea-plus
When can I claim the accumulated money?
The money you accumulate within the optional private pension can be withdrawn at any time after reaching the age of 60 or in the case of a disability pension. In the event of death, the legal heirs can claim the equivalent value of the accumulated asset. The payment of the net personal asset can be made in the form of a single payment or a staggered payment, according to the established schedule.
Cat time does the contribution allocation process take?
The allocation to your pension account can take up to 4 working days from the date of collection. After the contribution is allocated to your account, you will receive a confirmation SMS. You can check the status of your optional pension account at any time in the BT Pay app.
How can I check the history of contributions allocated in BT Pay?
Quite simple. In "Investments", you select the investment fund in which you are a participant and you have at your disposal the history of your contributions, but also the possibility to generate the pension account statement, from the "Documents" section.
What should I do if I encounter difficulties during the accession process?
We hope you are not in this situation. If you still encounter problems during the membership process, you can contact BT from the Contact section of BT Pay or by calling the BT Call Center: 0264 308 028.
Can I find out from BT Pay if I am a participant in Pillar 2?
Yes, in BT Pay you have the possibility to check where you have the privately managed Pillar II pension. From the card carousel, select Pillar II and fill in the necessary information in the "Check" section.