data update
In a good relationship with the bank
Updating your information helps us ensure that our messages reach where you can read them and, at the same time, comply with legal requirements regarding the accuracy of your information.
Update Your Data
Through BT Pay
Go to Settings, in your Profile and start updating the data.
Everything is online and in just 10 minutes you have updated data. If you do not already have BT Pay installed, download the app for free from the App Store or Google Play.
In any BT unit
If you arrive at our unit, our colleagues will help you update your data. Don't forget to schedule an appointment at the nearest unit.
QUICK HELP
The only reason we want to update the data of all our clients is to comply with the legal framework and for the safety of transactions and the entire financial system. Each piece of verified and updated information has a well-founded explanation and helps in one way or another the clients, the bank, or the State to secure the functioning of the financial system.
We do not like to tell you this at all, but you need to know that if we cannot update your data, we will have to restrict your access to financial transactions through the account until the data is updated. We know, it is not pleasant for us either and we would be sorry to do this. 😥
So we rely on you. Think of it as your way to contribute to a healthy financial system.
Let's do this together! 🤝
Data updating is a legal requirement regarding customer knowledge, being a mandatory process for both us and you.
To continue benefiting from banking services, you need to accept our invitations to a-ți actualiza datele online or in a BT agency.
You can update your data simply and quickly through BT Pay.
In the case of individuals, data update it can be done by presenting a valid identity document, as well as information related to:
➤⠀occupation;
➤⠀e-mail address;
➤⠀phone number;
➤⠀address of residence;
➤⠀the name of the employer or the nature of the own activity;
➤⠀source of funds traded through opened accounts;
➤⠀purpose and nature of the business relationship with Banca Transilvania;
➤⠀the status of a politically exposed person or even the ultimate beneficiary of the transactions carried out through the account if different from the account holder.
You can do this simply and quickly, choosing one of the following options 😉
❶⠀If you are an adult resident you can update your data through BT Pay by following the menu "Settings" ➭ "Personal Data"
❷⠀And if you are a minor or non-resident, you can update your data at any BT agency with an original identity document;
In any BT unit
If you arrive at a unit, our colleagues are there to help you update your company's data. Don't forget to make an appointment beforehand - it's faster and saves you from waiting.
QUICK HELP
When it is necessary to update the data, we will inform you in advance. 😉
We will make sure to send a notification via e-mail / SMS / letter. So, please make sure that the e-mail address, phone number, mailing address you communicated to us are updated and allow receiving our messages.
Also, you can be contacted by phone or you can even be informed by colleagues from BT units, when you come by us again. 🙂
If you want to update your data on your own initiative, you should know that:
➤⠀if you are individual, you need to update your data when you change details such as: identity document, contact details (phone number, email address, residence address), data about your employer, citizenship, country of tax residence, purpose and nature of the business relationship or source of funds;
➤⠀if you are legal entity, you must update your data when your company has changed: the name, field of activity, associates, the registered office address or other information regarding it.
The data update process is mandatory both for us and for you (whether you are an individual or a legal entity). Here's why: 🙂
➤⠀For us (banks in Romania) is a legal obligation, to better know our clients;
➤⠀For you, a client of Transilvania Bank, because this process ensures the continuation of your relationship with us, transparency and security.
The requirements regarding the obligation to periodically update clients' data and information are provided in Law no. 129 / 2019, in BNR Regulation no. 2 / 2019 as well as in other applicable legal regulations.
In BT units, the update can also be done by an authorized representative if they have a mandate to this effect and present the relevant documents.
