Your personal data is processed based on applicable laws and is processed, as an operator, by Western Union Payment Services Ireland Limited, Unit 9, Richview Business Park, Clonskeagh, Dublin 14, Ireland.
The data we collect about you:
When you use our digital or retail services, contact us, or join our loyalty programs, we collect your personal data (as defined in this form/ in our online application forms) and may use it alongside other information collected or generated during our relationship with you. We collect your contact details, information about your money transfers, bill payments, membership in our loyalty programs, previous use of our services, and your choices regarding purchases. When you use our online digital services, we collect personal data about the domain and host through which you access the internet, your computer’s IP address or device advertising ID, browser and operating system software, the date and time you access the websites, and the website address through which you accessed our site when you visited it. To make a money transfer, you must submit the requested information through the relevant form you complete both for making the transfer and to allow us to fulfill our legal obligations associated with money transfers. If you do not provide us with the necessary personal data, you will not be able to make a money transfer through us. In addition to the personal data we collect from you, we also collect data from the person to whom you send and/or from whom you receive money, as well as from our agents, service providers, business partners, identity verification companies, payment and fraud risk management companies, law enforcement agencies, and commercial and public data sources.
We use your personal data for the following purposes and on the basis of the following legal grounds:
To offer you our services:
This category includes the use of personal data necessary for carrying out money transfers and delivering other products or providing other services to you, as provided by the contracts we have concluded with you.
For legal and compliance purposes:
This category includes the processing of your personal data in order to comply with legal obligations such as combating money laundering and combating the financing of terrorism. This includes the use of your personal data to confirm and establish your identity and the use of third parties to assist us in this regard.
For legitimate business purposes:
We use your personal data to analyze and improve the quality, speed, and efficiency of our products, locations, services, support, and operations, to fulfill the necessary administrative tasks to provide you with services, and to help manage risks related to security, fraud, and identity, including detecting, preventing, and tracking fraud and theft, as well as preventing the illegal or prohibited use of our services. We perform data analysis on the data we hold to better understand our customers and their transactions, including conducting analyses to help us personalize marketing activities, products, and services and to help us anticipate your needs and requirements, as well as to manage our loyalty program.
Where we have permission:
Where you have consented to us using your personal data for a specific purpose or for certain activities. Subject to your choices under applicable laws and based on the contact information you provide, we will send you marketing communications and offers via e-mail, telephone, mail, SMS, social networks, and other communication channels.
We can disclose your personal data:
If there is a reasonable necessity to do so, for the above-mentioned purposes, we will disclose your personal data to the following types of organizations and parties: Western Union group companies; our agents or business partners who facilitate certain money transfer services or transactions that you have requested; service providers, payment processors, banking partners, and data processors contracted to provide services for businesses and customers, including customer satisfaction research on our behalf; service providers and data processors contracted to help us verify the accuracy of the information you have provided, to certify your identity, and to manage risks related to security, fraud, and identity. We also disclose your personal data globally, as provided or permitted by applicable laws and regulations, to regulatory and law enforcement authorities, judicial authorities, central public authorities, local public authorities, to comply with compliance and legal obligations or to defend the rights and interests of Western Union or others.
International transfer:
We transfer your personal data to parties located in countries outside the European Economic Area (EEA), including but not limited to the USA, as provided by regulatory and law enforcement authorities, as well as government agencies. Additionally, when you send or receive money to or from another country, we will also be required to transfer certain data about you to that country, as requested or permitted by law. We transfer certain data about you to our data centers in the USA and process it to fulfill legal and compliance obligations that apply to the services we provide. We also store certain personal data that we collect based on your purchase choices in our data center in the USA. When your personal information is transferred to or accessed from the USA or another country outside the EEA, for which the European Commission has not issued an adequacy decision, it will be protected by appropriate contractual clauses or other adequate mechanisms approved by the EU, as provided by law. You may request to see these mechanisms using the contact details below.
Retention of personal information:
Your personal data will be retained in accordance with the legal archiving terms contained in the regulations applicable to financial transactions, including those related to combating money laundering, terrorist financing, and other laws applicable to us. In other cases, we will retain your data only as long as necessary for the specific purposes for which they were collected, to respond to any questions you may have, or as long as we need to retain them to exercise or defend our rights in court.
Your rights:
You have the right to know if we are processing your personal data and to request a copy of the data we hold about you free of charge. You have the right to request a copy organized and processable by a computer of the specific data you have provided us for the purposes consented to by you or where our use is necessary under the contract with you, and respectively to request the transfer of this personal data to another operator. We may charge you a reasonable fee for transmitting this information or refuse the request if it is clearly unfounded or excessive. You have the right to request that we stop sending you marketing communications.
You have the right to request that we correct personal data that is incomplete, inaccurate, or no longer properly updated. You have the right, under certain circumstances, to request that we delete certain data about you, to restrict certain uses of your personal data, and also, where our use is for legitimate business purposes, to object to certain uses, including those related to profiling activities. Where you have consented regarding the processing of your personal data, you have the right to withdraw your consent at any time.
Aveți also the right to willaddressauthority's of surveillance competenciesin the case inwhichconsideras processing of your personal data is not conform legal provisions in in force. When we receive a request, we may ask you for additional information to verify your identity. To exercise these rights, please contact Western Union by calling 0800 801 044, e-mail to romania.customer@westernunion.com or through the intermediary our website. We will strive to respond to your request within one month, but we may be entitled to extend this period in certain circumstances. We will comply with your request to the extent provided by applicable law. If you have a complaint about how Western Union responded to your request under this section or about the way we handle your personal information, please submit your complaint in writing to Unit 9 Richview Officer Park, Clonskeagh, Dublin 14, Ireland. We will investigate your complaint and generally will respond to you in writing within 30 days of receipt. If you are not satisfied, you may lodge a complaint with the supervisory authority in your country. You can also contact your data protection officer at privacy@westernunion.com.
Copyright © 2018 WESTERN UNION HOLDINGS, INC. All rights reserved. Reviewed in May 2018
