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    Currently, we are receiving a very large number of calls at the Call Center. If you have an urgent problem, call now, and if not, we will wait for you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Direct line for all Romanians who have left the country, including assistance in English. Standard rate.
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    In case you suspect fraud on your account, call quickly at 0264 308 055.Normal rate.
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    AI Search from Ask BT answers all your banking questions.

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    See your account details quickly, call 0264 308 000 and you receive an SMS with the access link.

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    If you have a credit card at Idea::Bank, it will be replaced with one of the BT shopping cards that fits better, namely STAR Forte or STAR Gold. With the STAR card, you have no fees when shopping domestically or abroad, and the grace period is up to 55 days for both purchases and cash withdrawals.

    Welcome offer, regardless of the credit card you have at Idea::Bank: 

    • An additional grace month, so you have no payment obligation in June 2022;
    • The STAR BT program, which brings you STAR loyalty points with every purchase using the card or the possibility to pay in installments at a large number of merchants;
    • 50 STAR Points welcome (1 STAR point = 1 leu) if you get the BT card by June 15, 2022, which you can use with other merchants;
    • 10 STAR Points on the first purchase with the BT credit card.

    First meeting with the BT card

    Where do you take the card from? From the BT agency indicated in the information received from us either by email or by mail. If you don't have the information at hand, you can find out from the BT Call Center team, 0800 800 881, +40 264 308 014, ideaBT@btrl.ro.

    How do you activate the card

    • Along with the card, you will receive a unique code via SMS, which you need to activate the card at any BT ATM. During activation, you can set any PIN you want.
    • Regardless of the day you activate the BT card, it can be used starting from June 14 of the current year.

    What do we have to do every month? Turnover

    Starting with July, in the interval 1-25 of each month, you must put on the card at least 10% of the credit used at the end of the previous month. That is, "you must make the turnover". The amounts can be used immediately for any kind of card transactions.

    BT Commissions


    Star Forte
    Star Gold
    Annual card account administration:

    - annual administration/main card

    - annual administration/additional card

    Free in the first year, and after that:

    25 lei/card

    15 lei/card

    Free in the first year, and after that:

    200 lei/account/year, regardless of the number of cards

    Commission for using BT ATMs and POS terminals for cash
    1%, min. 2.5 lei
    1%, min. 2.5 lei
    Shopping from merchants (in Romania or abroad)
    0
    0
    ATM and POS usage fee at counters of other banks in the country for cash
    1%+3.5 lei
    1%+2.5 lei

    Recommendation

    Use, for day-to-day banking, BT Pay. After you activate your card, enroll it for free in the app, which you can download for free from Google Play Store, App Store, or Huawei AppGallery. This way, you have both a physical card and a digital card. In the app, you can see the IBAN, how much money you have in the account, the monthly payment amounts for the credit card, the accumulated STAR points – and much more.

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    Întreb BT is the largest online financial education program of Banca Transilvania, with over 2,000 questions and answers about banking.
    Frequently Asked Questions
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    AI Search provides automatically generated answers, using Claude-Haiku-4.5 technology and an advanced agent orchestration mechanism. The answers may contain inaccurate or potentially offensive content, which does not represent the point of view of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the search and understanding process of banking products.

    AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content that does not represent the point of view of Banca Transilvania. You are solely responsible for using the content generated by this service in any way. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

    Using AI Search requires acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any warranty regarding the answers given by this service.

    AI Search provides algorithmic answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the Bank's responsibility for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for their processing in order to provide the service (answers to the questions you ask), as well as for the improvement of the robot's algorithmic model by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content provided by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed during the use of AI Search. Any abuse or inappropriate language may lead to the termination of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision-making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be revised/ updated at any time.