• Business
  • Investor Relations
  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    Currently, we are receiving a very large number of calls at the Call Center. If you have an urgent problem, call now, and if not, we will wait for you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Direct line for all Romanians who have left the country, including assistance in English. Standard rate.
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055. Normal rate.
    BT AI Chat logo - opens in a new tab

    AI Search from Ask BT answers all your banking questions.

    - opens in a new tab

    See your account details quickly, call 0264 308 000 and you receive an SMS with the access link.

    You have reached the end of the results
    No results found
    Skip to main content

    Debit card

    Debit cards from Idea::Bank have a pair at BT. You can still use the Idea card until June 10, and the one from BT can be useful to you starting June 14 of this year.

    Our debit cards are Visa Classic, Mastercard Mondo, Mastercard Gold and Mastercard Direct.

    First meeting with the BT card

    • Where do you get the card? From the BT agency indicated in the information received from us either by email or by post. If you do not have the information at hand, you can find out from the BT Call Center team, 0264 30 80 28, contact@btrl.ro.
    • Card activation: along with the card you will receive via SMS a unique code, which you need to activate the card at any BT ATM.
    • When activating the card you can set any PIN you want.
    • Regardless of the day you activate the BT card, it can be used starting from June 14 of the current year.

    BT Commissions

    Type of commissionVisa ClassicMastercard WorldMastercard GoldMastercard Direct
    Annual administration0 lei0 lei80 lei/ card holder 50 lei/additional user card3 euros/ card holder 3 euros/ additional user card
    Cash withdrawal from BT ATM0 lei0 lei0 lei0,2%
    Cash withdrawal from an ATM of another bank in Romania2.5 lei + 0.5%3.5 lei + 0.5%2.5 lei + 0.7%1 euro + 0.5%

    Recommendation

    Use BT Pay for everyday banking. After you activate your card, enroll it for free in the app, which you can download for free from Google Play Store, App Store, or Huawei AppGallery. This way, you have both a physical card and a digital card.