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  • We have taken a firm commitment towards Romanians and local entrepreneurs in supporting their dreams, BT being the partner with whom they can start their journey.
    OMER Tetik
    CEO Banca Transilvania
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    High waiting time!

    Currently, we are recording a very large number of calls in the Call Center. If you have an urgent problem, call now, and if not, we look forward to seeing you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

    • 0264 308 028 or *8028The number is available from any national network. Normal rate.
    0264 303 003Direct line for all Romanians who are abroad, including assistance in English. Regular rate.
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055. Normal rate.
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    See your account details quickly, call 0264 308 000 and you receive a text message with the access link.

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    You have received an e-mail
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    Here are the 3 steps to follow to alert us that you have received from BT a message that was not meant for you:

    • enter the email address where you received the message that was not for you
    • we will send to the entered email a code that you will need to complete, so that we validate that the address belongs to you
    • after validating the e-mail address, give us some details, so that we can identify and remedy the situation
    Attention! If the e-mail received from BT is for you, but you want to report other aspects to the bank, please use the contact form on the site, do not fill in the form below.