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    Currently, we are receiving a very large number of calls at the Call Center. If you have an urgent problem, call now, and if not, we will wait for you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

    • 0264 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Direct line for all Romanians who have left the country, including assistance in English. Standard rate.
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    In case you suspect fraud on your account, call quickly at 0264 308 055.Normal rate.
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    See your account details quickly, call 0264 308 000 and you receive an SMS with the access link.

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    You have received an e-mail
    which was not addressed to you?

    Question 1 of 3

    Here are the 3 steps to follow so that you can notice that you received from BT a message that was not for you:

    • enter the email address where you received the message that was not intended for you
    • we will send you a code to the entered email that you will need to complete in order to validate that the address belongs to you
    • after validating the e-mail address, give us some details, so that we can identify and fix the situation
    Attention! If the email received from BT is for you, but you want to report other issues to the bank, please use the contact form on the website, do not fill in the form below.