You have received an SMS
which was not addressed to you?
Step 1 of 3
To send a complaint related to an SMS that was not addressed to you, you only have to follow 3 steps:
- enter the phone number on which you received the message that was not for you
- we will send you a code on the entered number which you will need to complete, to validate that it belongs to you
- after validating the phone number, give us a few more details so we can identify and fix the situation
Attention! If the SMS received from BT is for you, but you want to notify the bank about other aspects, please use the contact form on the website, do not fill in the form below.