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    Information note regarding the processing of personal data for the purpose of monitoring the security of persons, premises and/or goods

    Applicable version starting from the date of 11.06.2021

    Dear visitors,

    We inform you that Banca Transilvania S.A. (“The Bank”), credit institution, Romanian legal person with headquarters in Cluj-Napoca, Calea Dorobanților, no. 30-36, Cluj, phone number 0264 308028 or *8028, registered with the Trade Register under no. J1993004155124, having unique code RO 5022670, has the legal obligation and legitimate interest to monitor the locations where it carries out its activity, in order to ensure the security of persons, spaces and goods.

    In this regard, at the Bank's locations equipped with human security posts, in order to allow you access to the headquarters, the personnel with security duties will identify you based on your valid identity document, and the name, surname, series, and number of the identity document will be recorded in a special register. The registers will be kept in physical format for the legally established period, and the data recorded in these registers will be disclosed, as appropriate, to the company providing the security of the headquarters or communicated upon request to the institutions and authorities entitled to receive them, under the conditions and purposes provided by law.

    Refusal to have your personal data mentioned above processed may lead to the refusal of permission for you to access the Bank's premises.

    Details about how the Bank processes personal data within the activity it carries out, about the rights you benefit from and the ways in which you can exercise them, as well as for information on how you can contact the person designated by the Bank for the protection of personal data, you can find out by accessing Our privacy policy.

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    Întreb BT is the largest online financial education program of Banca Transilvania, with over 2,000 questions and answers about banking.
    Frequently Asked Questions
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    AI Search offers automatically generated answers, using Claude-Haiku-4.5 technology and an advanced orchestration mechanism through agents. The answers may contain inaccurate or potentially offensive content, which does not represent the point of view of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the process of searching and understanding banking products.

    AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the view of Banca Transilvania. You are solely responsible for using the content generated by this service in any manner. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

    The use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service algorithmically provided by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any guarantees regarding the answers given by this service.

    AI Search provides algorithmically generated answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Transilvania Bank and cannot engage the Bank's responsibility for the provided content.

    AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for the processing of such data for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content offered by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed within the use of AI Search. Any abuse or inappropriate language may lead to the interruption of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be reviewed/updated at any time.