• Business
  • Investor Relations
  • Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    Currently, we are receiving a very large number of calls at the Call Center. If you have an urgent problem, call now, and if not, we will wait for you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Direct line for all Romanians who have left the country, including assistance in English. Standard rate.
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055.Normal rate.
    BT AI Chat logo - opens in a new tab

    AI Search from Ask BT answers all your banking questions.

    - opens in a new tab

    See your account details quickly, call 0264 308 000 and you receive an SMS with the access link.

    You have reached the end of the results
    No results found
    Skip to main content

    Information note regarding the processing of personal data for the purpose of monitoring the security of persons, spaces and/or property

    Applicable version starting from date 11.06.2021

    Dear visitors,

    We inform you that Banca Transilvania S.A.(“Bank”), credit institution, Romanian legal entity headquartered in Cluj-Napoca, Calea Dorobanților, no. 30-36, Cluj, phone number 0264 308028 or *8028, registered at the Trade Register under no. J1993004155124, having unique code RO 5022670, has the legal obligation and legitimate interest to monitor the locations within which it carries out its activity, for the purpose of ensuring the security of persons, spaces and goods.

    For this purpose, at the Bank's locations equipped with human security posts, in order to allow you access to the headquarters, personnel with security duties will identify you based on your valid identity document, and the name, surname, series and number of the identity document will be entered in a special register. The registers will be kept in physical format for the legally established period, and the data entered in these registers will be disclosed, as the case may be, to the company that provides security for the headquarters or communicated upon request to institutions and authorities that have the right to receive them, under the conditions and purposes provided by law.

    Refusal to have your personal data mentioned above processed may lead to the refusal to allow you access to the Bank's headquarters.

    Details about how the Bank processes personal data within the activity it carries out, about the rights you benefit from and the ways you can exercise them, as well as information on how you can contact the person designated by the Bank for the protection of personal data, can be found by accessing Our privacy policy.

    Ai Search
    Maintenance iconOops, it seems something went wrong. Don't be afraid, it's not your fault. Sometimes small problems happen from time to time. What can you do? Try again later.
    BT Question Logo
    Întreb BT is the largest online financial education program of Banca Transilvania, with over 2,000 questions and answers about banking.
    Frequently Asked Questions
    Powered by Microsoft Foundry
    AI Search provides automatically generated answers, using Claude-Haiku-4.5 technology and an advanced agent orchestration mechanism. The answers may contain inaccurate or potentially offensive content, which does not represent the point of view of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the search and understanding process of banking products.

    AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content that does not represent the point of view of Banca Transilvania. You are solely responsible for using the content generated by this service in any way. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

    Using AI Search requires acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any warranty regarding the answers given by this service.

    AI Search provides algorithmic answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the Bank's responsibility for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for their processing in order to provide the service (answers to the questions you ask), as well as for the improvement of the robot's algorithmic model by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content provided by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed during the use of AI Search. Any abuse or inappropriate language may lead to the termination of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision-making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be revised/ updated at any time.