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    Information note regarding the processing by Banca Transilvania S.A. of personal data belonging to signatories/contact persons on behalf of BT contractual partners

    Applicable version starting from date 11.06.2021

    Banca Transilvania, S.A., (hereinafter also referred to as “the bank”, “BT”, “we”), hereby informs you through this specific information note how it intends to process your data, when you are a signatory and/or a contact person on behalf of a BT contractual partner.

    This information note is completed with the provisions BT Privacy Policies (hereinafter also referred to as the "Policy"), which we recommend you to consult. Within the Policy, you will also find the definition of signatories and contact persons, as well as details about the processing of your data, especially in section C of this Policy, found on the BT website www.bancatransilvania.ro.

    We generally process the following categories of personal data concerning you, as applicable:

    For signatories:

    • identification data - surname and first name;
    • function;
    • signature.

    For contact persons:

    • identification data - surname and first name;
    • contact details - phone number (work) and/or email address (work);
    • function.

    These data concerning you have been brought to our attention by our contractual partner.

    We process your data, as applicable, for:

    • the conclusion and smooth execution of the contract concluded with the contractual partner (usually this is your employer), as well as for other purposes closely related to the conclusion and execution of the contract, namely:
    • the preparation and submission of reports to the competent institutions to receive them, in accordance with the legal provisions applicable to the bank;
    • carrying out analyses and keeping records of economic, financial and/or administrative management of the bank;
    • appearance in court of the rights and interests of the bank, settlement of disputes, investigations or any other petitions/complaints/requests in which the bank is involved;
    • carrying out risk controls on the bank's procedures and processes, as well as performing audit or investigation activities;
    • taking measures/providing information or responses to requests/complaints/claims of any nature addressed to your bank or to authorities or institutions, through any channel, including via electronic communications and internet services;
    • carrying out internal analyses (including statistical);
    • archiving- both in physical and electronic format - of documents, making backup copies (back-up);
    • provision of registry and secretarial services regarding correspondence addressed to and/or sent by the bank, as well as for carrying out courier activities;
    • ensuring the security of the IT systems used by BT and the physical spaces where the bank carries out its activity;
    • fraud prevention;

    The basis for processing your personal data is, as the case may be: the bank's legal obligation, the conclusion/performance of the contract, and BT's legitimate interest.

    Personal data are disclosed, as appropriate: to BT employees/representatives who need to know them, to the contractual partner who provided them to us, to entities within the Banca Transilvania Financial Group, to other contractual partners of the bank who need to know them, to authorities and public institutions entitled to request and receive them.

    The data will be processed at the BT level during the term of the contract concluded between us and our contractual partner, as well as afterward, until the expiration of the contractual documentation archiving period and, as the case may be, until the expiration of the legal retention period.

    In the BT Privacy Policy you will also find details about the rights you benefit from in connection with the processing of your data for the indicated purposes, about the ways in which you can exercise these rights or about how you can contact the data protection officer designated by BT (BT DPO).

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    AI Search provides automatically generated answers, using Claude-Haiku-4.5 technology and an advanced agent orchestration mechanism. The answers may contain inaccurate or potentially offensive content, which does not represent the point of view of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
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    Disclaimer

    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the search and understanding process of banking products.

    AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content that does not represent the point of view of Banca Transilvania. You are solely responsible for using the content generated by this service in any way. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

    Using AI Search requires acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service provided algorithmically by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any warranty regarding the answers given by this service.

    AI Search provides algorithmic answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Banca Transilvania and cannot engage the Bank's responsibility for the content provided.

    AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for their processing in order to provide the service (answers to the questions you ask), as well as for the improvement of the robot's algorithmic model by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content provided by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed during the use of AI Search. Any abuse or inappropriate language may lead to the termination of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision-making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be revised/ updated at any time.