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    Information note regarding the processing by Banca Transilvania S.A. of personal data belonging to the signatories/contact persons on behalf of BT contractual partners

    Applicable version starting from the date of 11.06.2021

    Banca Transilvania, S.A., (hereinafter also referred to as "the bank", "BT", "we"), hereby informs you through this specific information note how it intends to process your data, when you have the role of signatory and/or contact person on behalf of a BT contractual partner.

    This information note is completed with the provisions BT Privacy Policies (hereinafter also referred to as the “Policy”), which we recommend you consult. Within the Policy you will also find the definition of the signatories and contact persons, as well as details about the processing of your data, especially in section C of this Policy, found on the BT website www.bancatransilvania.ro.

    We generally process the following categories of personal data concerning you, as applicable:

    For signatories:

    • identification data - first and last name;
    • function;
    • signature.

    For contact persons:

    • identification data - first and last name;
    • contact details - phone number (work) and/or email address (work);
    • function.

    These data concerning you have been brought to our attention by our contractual partner.

    We process your data, as applicable, for:

    • the conclusion and proper execution of the contract concluded with the contractual partner (usually this is your employer), as well as for other purposes closely related to the conclusion and execution of the contract, namely:
    • realization and transmission of reports to the competent institutions to receive them, in accordance with the legal provisions applicable to the bank;
    • carrying out analyses and keeping records of the bank's economic, financial and/or administrative management;
    • the appearance in court of the rights and interests of the bank, the resolution of disputes, investigations, or any other petitions/complaints/requests in which the bank is involved;
    • carrying out risk checks on the bank's procedures and processes, as well as performing audit or investigation activities;
    • taking measures/providing information or responses to requests/notifications/complaints of any nature addressed to your bank or to authorities or institutions, through any channel, including through electronic communications services and the internet;
    • conducting internal analyses (including statistical);
    • archiving - both in physical format and electronic - of documents, making backup copies (back-up);
    • providing registry and secretarial services regarding correspondence addressed to and/or sent by the bank, as well as for carrying out courier activities;
    • ensuring the security of the IT systems used by BT and the physical spaces in which the bank carries out its activity;
    • fraud prevention;

    The basis for processing your personal data is, as the case may be: the bank's legal obligation, the conclusion/execution of the contract, and BT's legitimate interest.

    Personal data are disclosed, as appropriate: to BT employees/representatives who need to know them, to the contractual partner who provided them to us, to entities within the Banca Transilvania financial Group, to other contractual partners of the bank who need to know them, to authorities and public institutions entitled to request and receive them.

    The data will be processed at BT level during the term of the contract concluded between us and our contractual partner, as well as afterwards, until the expiration of the archival period of the contractual documentation and, where appropriate, until the expiration of the legal retention period.

    In the BT Privacy Policy you will also find details about the rights you have regarding the processing of your data for the indicated purposes, about the ways you can exercise these rights or about how you can contact the data protection officer designated by BT (BT DPO).

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    AI Search offers automatically generated answers, using Claude-Haiku-4.5 technology and an advanced orchestration mechanism through agents. The answers may contain inaccurate or potentially offensive content, which does not represent the point of view of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the process of searching and understanding banking products.

    AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the view of Banca Transilvania. You are solely responsible for using the content generated by this service in any manner. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

    The use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service algorithmically provided by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any guarantees regarding the answers given by this service.

    AI Search provides algorithmically generated answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Transilvania Bank and cannot engage the Bank's responsibility for the provided content.

    AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for the processing of such data for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content offered by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed within the use of AI Search. Any abuse or inappropriate language may lead to the interruption of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be reviewed/updated at any time.