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    Currently, we are receiving a very large number of calls at the Call Center. If you have an urgent problem, call now, and if not, we will wait for you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Direct line for all Romanians who have left the country, including assistance in English. Standard rate.
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    In case you suspect fraud on your account, call quickly at 0264 308 055. Normal rate.
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    Information note on the processing of personal data for managing requests for querying CIP records

    For managing requests for querying the records of the Payment Incidents Center (“CIP”), Banca Transilvania (“the bank”, “BT”) has the legal obligation to process the personal data provided by BNR Regulation no. 1/2012.

    Also, in order to provide you with the query result, we use the e-mail address to which you choose to send this response. By entering this contact information in the dedicated field, you ensure that it is correct, current, and belongs to the person to whom you wished to send the CIP query result. At the same time, you understand that BT does not control how confidential data, including any personal data contained in the CIP query results sent via e-mail, transit through different servers until they are received by the recipient chosen by you. For this reason, the bank assumes no responsibility for loss, modification, and/or unauthorized interception of this information during transmission to the recipient. Details about the processing of personal data carried out by BT within its banking activity can be found in BT Privacy Policy, available on the website bancatransilvania.ro.