• Call Center
  • Call Center status meter dynamic emoji
    High waiting time!

    Currently, we are recording a very large number of calls in the Call Center. If you have an urgent problem, call now, and if not, we look forward to seeing you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 028 or *8028The number is available from any national network. Normal rate.
    0264 303 003Direct line for all Romanians who are abroad, including assistance in English. Regular rate.
    Fraud assistance
    In case you suspect fraud on your account, call quickly at 0264 308 055. Normal rate.
    BT AI Chat Logo - opens in a new tab

    AI Search from Ask BT answers all your banking questions.

    - opens in a new tab

    See your account details quickly, call 0264 308 000 and you receive a text message with the access link.

    You have reached the end of the results
    No results found
    Skip to main content
    Get your digital VIP pass that keeps you in good rhythm. More

    Star credit cards

    BE STAR LA SHOPPING

    With the Star Card from BT you pay how you want, when you want, in over 40,000 partner stores. You have up to 18 interest-free installments and Star points for full payments. More budget for shopping, fewer worries.

    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760.000 ROMANIANS Have already chosen to be a Star!
    +760,000 OF ROMANIANS
    They have already chosen to be Star!
    • You shop up to 18 installments without interest and without fees.
    • You have up to 10% in Star points on full payments.
    • You have credit on the card up to 5 times your income, maximum 25,000 lei.
    • Collect Star points that you can use for future purchases.
    • You have up to 55 grace days and zero interest on installment payment until the 25th.
    • You need only 800 lei minimum income to be able to apply for the card.
    Shopping for real
    With Star Card, you have benefits with every payment: installments or points, offers and discounts.
    Apply now
    Shopping for real

    STAR and BT Pay

    Perfect mix

    for shopping

    You make StarStrong in maximum 10 minutes, you pay with it directly from BT Pay, you earn points Star and you benefit from interest-free installments. Everything is simple, safe, and handy, so that every shopping experience is worry-free. 🚀

    SOLD. STAR POINTS. RATES.

    You have all the information you need on your phone, in BT Pay.

    REAL-TIME TRANSACTIONS

    You pay with your phone or card and instantly see transactions in the app.

    KEEP TRACK OF EXPENSES

    Restaurant, transport or shopping. See all payments grouped by categories.

    YOU MANAGE THE PAYMENT OF INSTALLMENTS

    Automatic or manual. Manage the payment of installments in the Credit Info section.

    YOU ARE SAFE

    Your cards are always with you, in your phone. You block them, unblock them, change the limits and approve payments. No headaches.

    SEE WHICH CREDIT CARD SUITS YOU

    Shopping flexibility with Star Forte, premium benefits with Star Gold, or exclusive advantages with Star Platinum. Choose the credit card that best fits your wishlist.

    SMART SHOPPING

    SMART SHOPPING

    RATE WITHOUT INTEREST. JOYS WITHOUT LIMITS.

    YOU BUY FROM STAR STORE

    40,000 partner stores where you can pay in installments or with points, online or in stores. Whether they are national or local stores, you will find all product categories in the Star network.

    GRANTING CONDITIONS

    • Net minimum income of 800 lei
    • Minimum seniority of 3 months at the current workplace
    • Minimum age of 18 years
    • No outstanding loans
    • Romanian citizenship
    • Credit limit up to 5x net income, maximum 25,000 lei
    • Costs
    GRANTING CONDITIONS

    FAST HELP

  • The credit card, also known as a shopping card, is a payment instrument issued by the bank, which provides you with a credit limit (a borrowed amount of money). This money can be used for shopping. 🛍️


    Star Card it is the BT credit card that offers you a major additional benefit: the possibility to pay in installments without interest at an extensive network of partner merchants or accumulate STAR points (similar to cashback) for full payments. If you repay the full amount spent before the due date, you do not pay interest.

    You can benefit from interest-free installments exclusively in the extended network of Star Card partner merchants.


    How do you find partners: The updated list with over 35,000 stores (electronics, fashion, tourism, health) is available on the website Star BT.

    The grace period is the time interval (of up to 55 days) in which you can use the bank credit for purchases, and if you fully repay the spent amount, you do not pay any interest. ✨

    What does it mean: If you pay the purchases from the current month by the due date (usually, in the following month), you are exempt from paying interest.

    Attention: Installment payments to partners do not affect the grace period; the interest is zero anyway for them.

    To benefit from loyalty points STAR, it is necessary that the payment be made in full, through a BT POS.  

    It is good to know and that: if you opt for interest-free installment payment for these transactions, you will not receive STAR points. 😞

    Well, you can use up to 1500 STAR points / transaction / day / cont.  😊

    Of course, for every payment you make abroad you benefit from 0.1% points from the value of purchases. ✨

    Yes, generally the points Star can be used independently of discounts merchants. Payment with Star Card points accumulate, regardless of whether there is an active promotion at that merchant. Always check the conditions of the respective promotion for details.

    Yes. The program Star allows you to accumulate points for every purchase made with the card, which you can later use as a discount or for purchases. Points do not expire during the validity of the card, if you use it actively.

    Yes. By BT Pay application you can see all transactions, available balance, you can activate or block the card, you can pay the installments and you can find Star Card partner merchants close to you.

    In case of a return, the merchant issues a refund of the amount on card. The Star points accumulated for that transaction will be automatically cancelled upon processing the return.

    The main costs are:

    • Annual management fee: check the commission grid, but there are often exemption offers under certain conditions.
    • Interest: Applies ONLY to the amount not fully paid by the end of the grace period. Purchases paid in installments at the partners or those paid in full on time are without interest.
    • Cash withdrawal commission: Cash withdrawal is costly and is recommended only in emergency cases.

    There is no minimum amount imposed by the bank to make an installment payment at Star partners. The limit is only given by how much money you have left available on your credit card.

    However, some partner merchants may set their own minimum amount for installment transactions. Always check the conditions in physical or online stores.

    Yes, money can be withdrawn from the Star BT shopping card, but it is important to keep in mind commissions applicable. You can find them on the BT website, in the Star Cards Comparator section.

    BT Star Card is primarily designed for shopping and installment payments, but also offers the flexibility to withdraw cash, with the costs mentioned above. You have a grace period of 55 days for both types of transactions: card purchases or cash withdrawals.

    If you do not pay the full amount spent during the grace period, interest is applied to the remaining amount to be paid.

    The standard interest rate is specified in BT commission grid (available on bancatransilvania.ro or at any branch). 

    It is recommended to pay at least the mandatory minimum amount by the due date to avoid penalties or card blocking.

    No. Installment payments at Star Card partner merchants there is 0% interest and 0% commission, this being one of the great advantages of card. The cost is borne by the merchant, not by you.

    For transactions carried out in a currency other than lei, a currency conversion fee applies.

    The exchange rate used is that of the processing network (Visa/Mastercard) at the date of the transaction, to which is added the BT commission specified in the fee and commission brochure related to the Star card you pay with.

    You can see the costs anytime, on the BT website.

    Replacement card (on request or in case of loss/theft) may involve a fee, according to the brochure of fees and commissions available on the website.

    Check the updated cost in the "Credit Card Fee Schedule" available on the website.

    The minimum income required to apply for a Star Card shopping card is 800 lei net per month.

    The income refers to that obtained from salaries, pensions or other accepted incomes.

    BT will conduct an eligibility analysis based on your current income and expenses, according to BNR regulations.

    For to applies for a Star BT credit card, you need the following documents:

    • Identity card
    • ANAF Agreement – from which your monthly income should result, the agreement that you must sign.
    • It may be necessary for special categories to also require a salary certificate – but our colleagues will guide you. 🤗

    It is not mandatory to be an existing BT client to apply.

    You can become a client and request Star Card at the same time. It's very simple to do you make an account - directly from BT Pay or on the site.

    Yes. Pensioners can apply for Star Card if I meet the minimum income threshold (800 lei net/month).

    The pension is accepted as a source of income to get yourself a Star card.

    Yes, sole proprietorships (PFA) and individuals with income from independent activities can apply

    The bank will request supporting documents (e.g.: the latest tax returns or bank statements) to assess the net monthly income.

    The process may be slightly different from that for employees.

    Can apply for Star Card if you are at least 18 years old and meet the other eligibility criteria (income, credit history).

    Yes. BT checks the credit history in the Credit Bureau.

    A negative history (arrears, non-performing loans) can affect the approval of the application.

    A good credit score increases approval chances and can positively influence the granted limit.

    Yes, it is possible to hold multiple credit products at BT, but each request is analyzed individually based on the total debt ratio, according to the NBR regulations.

    If the application is rejected, you will receive a notification.

    You can ask for feedback from the BT consultant and you can apply again after a period of time, once the situation that led to the rejection has changed (e.g., higher income, improved credit score).

    You can get a Star Forte shopping cardsimple and fast, 100% online or visiting a BT unit.

    • Online through BT Pay
    • In BT unit: We are waiting for you in any BT unit, where our colleagues will guide you through the application process.

    To benefit from interest-free installments, all you have to do is mention at the physical locations of partner stores that you want to pay in installments or online select the payment solution specified on the page of each Star partner.

    Online processing usually takes a few minutes if the documents are complete.

    The physical card is delivered later at home by courier or can be picked up from a BT unit, depending on the chosen option. The card in digital format can be used after approval, in BT Pay. Total period from application until receipt card is generally 3-5 working days.

    For the cards requested at a BT unit, the process takes approximately 3-5 business days.

    Card can be easily activated by:

    • BT Pay – direct from the application
    • ATM BT – inserting the card and PIN
    • Telephone – calling the number on the back of the card

    First use at ATM with PIN automatically activates the card.

    PIN can be set or changed by:

    Never communicate other people's PIN.

    You can request a credit limit increase after a period of active and responsible use of card (usually, minimum 6 months). The request can be made:

    Approval depends on the reassessment of income and the level of indebtedness at that time.

    You can block the card instantly by:

    After blocking, report the incident to the bank to initiate replacement card.

    For closure credit card credit:

    • Pay the full debit balance (including future installments in the balance, if applicable)
    • Come in a BT unit and requests the termination of the contract in writing.

    The card remains active until the closure is confirmed by the bank. You will receive a written confirmation.

    Yes, you can discuss with a BT consultant about upgrade or conversion options for of the product

    If your needs have changed, BT can offer a solution of credit more suitable.

    EXEMPLU
    REPRESENTATIVE

    FORTE

    GOLD

    PLATINUM

    Credit value
    10,000 lei
    10,000 lei
    10,000 lei
    Loan duration
    5 years
    5 years
    5 years
    Fixed interest
    24%/year
    24%/year
    24%/year
    DAE (Annual effective interest rate)
    26.77% *
    29,06% *
    31,91% *
    Total cost of credit
    12,045 lei
    13,000 lei
    14,000 lei
    Total payable value
    22,045 lei
    23,000 lei
    24,000 lei

    * APR calculated assuming full withdrawal of the credit line from the BT ATM or POS located at the BT counter after approval, with subsequent monthly payment of interest for the drawn credit.

    APPLY FOR THE STAR CREDIT CARD

    With the Star Forte shopping card, you have interest-free installments, worry-free shopping, and benefits with every payment. Complete the form and we will call you with all the details.

    Discover Star credit cards

    Ai Search
    Maintenance iconOops, it seems that something went wrong. Don't be afraid, it is not your fault. Small problems happen from time to time. What can you do? Try again later.
    Logo Question BT
    Întreb BT is the largest online financial education program of Banca Transilvania, with over 2,000 questions and answers about banking.
    Frequently Asked Questions
    Powered by Microsoft Foundry
    AI Search offers automatically generated answers, using Claude-Haiku-4.5 technology and an advanced orchestration mechanism through agents. The answers may contain inaccurate or potentially offensive content, which does not represent the point of view of Banca Transilvania. You are solely responsible for the use of the content generated by this service. Read .
    Terms and conditions

    Disclaimer

    AI Search is a pilot project - in beta version - that uses Claude-Haiku-4.5 technology to simplify the process of searching and understanding banking products.

    AI Search is trained to answer questions exclusively related to banking products offered by BT, but in certain situations and depending on the questions asked, it may also answer general questions. The answers provided are generated automatically and should be used for informational purposes only. The service may sometimes provide inaccurate or potentially offensive content, which does not represent the view of Banca Transilvania. You are solely responsible for using the content generated by this service in any manner. Do not rely on this service for financial, legal, or other professional advice and do not enter personal data or other confidential information into it.

    The use of AI Search implies acceptance of the Terms and Conditions.

    Access to and use of the service implies unconditional acceptance of these terms and conditions. If you do not agree with them, please do not use this service. By accepting the terms and conditions to use this service algorithmically provided by an artificial intelligence model, you assume all risk regarding the quality, safety, and performance of this service.

    Banca Transilvania does not provide any guarantees regarding the answers given by this service.

    AI Search provides algorithmically generated answers and these may sometimes contain inaccurate information or potentially offensive language. This information does not express the position of Transilvania Bank and cannot engage the Bank's responsibility for the provided content.

    AI Search does not provide answers to personalized questions, so by using it you are obliged not to provide or enter any personal data or other confidential information in the messages/questions sent. In case of non-compliance with this obligation, by inserting personal data/confidential information within AI Search, you express your consent for the processing of such data for the purpose of providing the service (answers to the questions you ask), as well as for the improvement of the algorithmic model of the robot by its developer.

    Any information provided by users during interaction with AI Search will be treated confidentially, being disclosed only to recipients who have the right and need to know it.

    The content offered by AI Search is for informational purposes only.

    Users are responsible for the questions and messages addressed within the use of AI Search. Any abuse or inappropriate language may lead to the interruption of the interaction.

    AI Search does not provide financial, legal, or professional advice and does not replace consulting human experts or specialized professionals in the respective field. Users should not rely on the information provided by AI Search for decision making.

    The bank reserves the right to interrupt the AI Search service at any time, without prior notice.

    Terms and conditions may be reviewed/updated at any time.