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    Currently, we are receiving a very large number of calls at the Call Center. If you have an urgent problem, call now, and if not, we will wait for you later. For quick answers, try Question BT - opens in a new tab or BT Visual Help - opens in a new tab.

  • 0264 308 028 or *8028The number is available from any national network. Standard rate.
    0264 303 003Direct line for all Romanians who have left the country, including assistance in English. Standard rate.
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    In case you suspect fraud on your account, call quickly at 0264 308 055. Normal rate.
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    How we protect you

    We know that unique login codes, limiting the number of failed authentication attempts, automatic logout after a period of inactivity in an application, or multiple authentication when it comes to #remotebanking are not very pleasant. But we do it for the safety of your information and your money through investments, know-how, monitoring, and risk management.

    What do we do in this regard

    • We adopt and implement modern protection technologies to applications and verification of online and card transactions.
    • We have dedicated teams: IT Security, Data protection, Anti-fraud, Audit etc.
    • We constantly launch solutions that ensure transaction verification: SMS Alert, Card blocking/unblocking through BT Pay, authentication through biometrics etc.
    • We are part of financial education and online campaigns, like Online Safety, alongside the Romanian Banking Association.