BT Pay,
the only super-app for banking and payments in Romania, comes with a series of security features for over 2 million users, such as:
When you use the application:
- Download BT Pay only from the official App Store and Google Play Store and use only official versions on your phone;
- Set a security measure: password, PIN, pattern, fingerprint, facial recognition, etc.
- Register BT Pay on the phone number that is also in our database.
When you enroll the card:
- Enter the requested data (CVV or card details) only in BT Pay;
- Enter the OTP codes received from the bank only in BT Pay.
- Do not share your card details/codes received from the bank with anyone. These should only be entered in BT Pay and allow the card to be registered in the app and access to your money.
- The bank never asks you for card data (card number, CVV code, expiration date) or authentication passwords via e-mail, SMS or phone.
When you use the application:
- For payment with the phone at the POS, money transfer or online payment authorization, use the phone unlocking method.
- For withdrawing money from the ATM (based on code or contactless), you need the phone unlocking method. And when you withdraw money contactlessly from the ATM, you also need the card PIN, which must be entered at the ATM.
- The securing method must also be used when you want to view card data, block/unblock the card, set transaction limits, and for any operation that requires authentication.
- Do not communicate the method to unlock your phone to anyone. It allows access to your money and authorization of transactions.
- Use a strong unlocking method and enable fingerprint/face recognition.
- Take care of your smartphone. If you lose it, call us to block the cards - both physical and digital cards.
BT Visual Help,
omni-channel platform through which customers who contact the BT call center team (0264 30 80 28) are guided to the self-banking area
- It is necessary to identify you as an individual BT client, account holder/ legal representative of the corporate client account holder at BT. Therefore, for safety, we request these details from you: CNP, role in relation to the bank (individual/ corporate client) and CUI (for company clients).
- When you call us, it must be from a phone number that is in our database.
- Access to the platform is done based on a secured link with temporary validity.
