E-mail, phone, SMS, WhatsApp, private message on social media - they are all part of our life. But some messages are not what they seem to be, and some people who contact us may not even know us.
E-mails
which seem to come from the bank or a BT representative may not be from us. Do not respond to these messages, do not access the links they contain, even if they have a subject that may attract attention, such as: Important message, Account suspension.
Social media
on Facebook, Instagram, Twitter, YouTube, TikTok or Pinterest we only have official pages and dedicated teams to help you when it is easier for you to contact us this way. When we ask for your name and phone number in a private message, it is only to be able to quickly contact you.
Also, pay attention to advertisements. Those that promise various earnings, seem to be from BT – even using images with the bank, BT representatives, and our logo – but lead to unknown links, are not generated by BT.
A phone call or a message showing an unknown number
If he tells you about a problem, whatever it may be, that can be solved if you send money urgently, be very careful.
SMS that contains a link
Even if it seems to be from us, it's not from BT.
