BT Pay application user guide

I. General

1. What is BT Pay?

BT PAY is a Mobile Banking application, secure IT, accessible through a mobile phone with Internet connection. The BT Pay application can be installed from Google Play Store or Huawei App Gallery.

To benefit from BT Pay functionalities, it is necessary to:

Either you already have an established business relationship with BT (a current account opened at the bank), or you initiate the opening of a business relationship with BT directly through the BT Pay application;
You hold at least one BT debit or credit card, issued to an individual and/or legal entity, and enroll it/them in the BT Pay application. You can also add cards issued by other financial institutions in Romania (issued in the name or under the Visa/Mastercard/Maestro logo, to an individual) with which a limited number of transactions can be made, described in point 4 "BT Pay Functionalities".

The application can also be installed on phones that do not have NFC technology, but these devices will not be able to make contactless payments at merchants.

2. Opening the business relationship with BT through the BT Pay application

Individuals who are of legal age, with tax residence only in Romania, and who do not have an established business relationship with the Bank can apply to become individual clients holding a current account through the BT Pay application.

The process of establishing the business relationship through BT Pay is 100% online, carried out remotely, and results in the enrollment of the client (application of customer due diligence measures in accordance with legal provisions), opening a current account, and activating a subscription with various transactional products/services, among those available in the bank's offer.

After the completion of the application process, requests to open a business relationship initiated through BT Pay can be, as the case may be:

approved: (i) immediately or (ii) in the next working days
(iii)rejected, in certain exceptional situations

In any of these situations, the applicant is informed through a notification in the application regarding the resolution of the request initiated by them.

3. Access BT Pay

The application can only be used if the phone is secured with a password, fingerprint, or another security method offered by the phone.

At the registration in BT PAY, the user will be asked to set a security code intended for the use of the application (e.g., at each access to the application the user will have to enter the security code).

In case the user has activated on the phone the device unlocking function by using biometric data (e.g., Face ID, fingerprint), after defining the security code, they will be allowed to replace the authentication method using the security code with the authentication method that uses their biometric data.

The security code or, where applicable, the device unlocking method using biometric data, will be used each time the application is accessed, for authorizing contactless payments, online payments, ATM withdrawals, transfers, additional card settings, as well as for authorizing other options that require user authentication.

Following registration, the application user can be classified into one of the following categories:

bank client individual person or
card user.

Depending on the category to which it belongs, the BT Pay user will have access to all BT Pay functionalities, described in chapter 4 BT Pay Functionalities, or only to some of them.

In case the application user is classified only as an additional card user, the following functionalities will not be accessible: Round Up, Bill Payments, Travel insurance, RCA insurance, BT Kiddo, granting of Overdraft type credit line, credit card granting, updating data in BT Pay, RoPay Alias service activation, adding non-BT card.

At the same time, BT individual clients, BT Pay users, will have the possibility that during a phone call initiated to/from the Call Center they will be identified through the BT Pay Application, installed on the phone number declared to the bank. Clients who opt for such identification will receive a push notification sent in BT Pay, from where they will be able to accept/refuse the identification, respectively they will be able to identify themselves using the phone unlocking method.

4. Functionalities BT Pay dedicated to existing clients

In the "Accounts" section you have the possibility to add and view all your own current accounts, regardless of their currency, opened at Banca Transilvania. At the same time, you have the possibility to perform transactions through them.

5. How do I set a security code for BT PAY?

You can set the security code from the banner displayed on the main page of the BT PAY application or when accessing the following functionalities: savings, loans, or investments. Also, it can be set by accessing the main menu of the application, "Application Settings" -> "Security".

6. How can I change the security code?

You can change the security code from the "Application Settings" section in the "Security" menu.

7. I forgot the security code, what do I do?

In case you forgot the security code, you click the "Forgot your PIN code?" button, and you will be automatically redirected to go through the identity verification process (accepting the processing of personal data, taking a selfie necessary to validate your identity). After successfully completing the identity verification process, you will be able to set a new security code.

8. How do I activate BT Pay in a BT unit?

You can activate the Bt Pay application in any BT unit. If you are in a BT unit, access the option "Activate BT Pay in a BT unit" and enter the code provided by the BT operator.

9. Can I use the BT Pay app to schedule a visit to the branch?

You will be able to use the BT Pay application to schedule a visit to one of the Bank's units. To make an appointment, you will need to access the "Contact" section and enter the requested information.

10.How can I get in touch with a consultant if I need support?

You will be able to contact a BT consultant by accessing the BT Pay chatbot, available in the contact section or in the top right corner of the application. The chatbot offers you answers to general questions regarding the functionalities of the BT Pay application, answers created by artificial intelligence. If the answers provided by AI do not resolve the support request, you have the option to enter a chat conversation with a BT consultant.

II. BT card enrollment

1. How do I add a card issued by BT in BT Pay?

Users can add the following types of cards issued in the name of a natural or legal person in BT Pay:

Users can add Banca Transilvania cards in BT PAY either from the list of available cards or by manually entering the card details requested in the application.

Cards issued in the name of a natural person can be enrolled and used in the BT Pay application even if the user has not taken possession of the physical card. The user can take possession of the physical card either by requesting it by courier or by picking up the card from the territorial units of Banca Transilvania within the term established in the General Terms and Conditions of the bank.

Adding the card in the BT Pay application also involves its activation, if the activation was not previously done at a BT ATM.

If the client has added the card to BT Pay, activated it, but later comes into possession of the physical card, the following operations will be required for using the card:

the card is reissued at maturity - the user must perform with the physical card a first operation of "PIN Change" from the ATM menu - "PIN Management". During this operation, the existing pin code of the card and a new pin code will be requested, which can be the same as the existing pin code of the card. In the exceptional situation where the user receives an error at the completion of the "PIN Change" operation, they address the bank with a request for a free reissuance of a new activation code, after which the standard steps for card activation from the BT ATM follow.
the card is newly issued or reissued upon request - it is necessary to activate the physical card at the BT ATM and set a PIN code for the issued / reissued card.

2. I am an individual and I am not a BT client. How do I apply for a card?

The card is automatically accompanied by a physical card. The ways in which you can issue them are:

Online from the BT Pay application - you can open an account 100% online in a few minutes and request a debit card. You will receive the IBAN account immediately after you have completed the action and you will be able to receive money into this account. The card will be displayed in the card list instantly, and the physical card will be sent to you by courier. For opening the account online, requesting a card, and details about the process, access https://www.bancatransilvania.ro/cont-online.
BT Unit – you can open an account and request a card at any Transilvania Bank branch. Your card will be displayed in the card list within 24 hours, and you will receive the physical card later at the branch where you made the request.

3. What operations can you perform with the card in BT Pay?

Can you do all the operations mentioned above in functionalities BT Pay, depending on the card you have and whether you have been identified as an individual client or as a card user. The operations you have access to are described within chapter 2, BT Pay Functionalities.

In case you are classified as a card user, the following functionalities will not be accessible: Round Up, Bill Payments, travel insurance, RCA insurance, BT Kiddo, granting/increasing Overdraft type credit line, granting/increasing credit card line, updating data in BT Pay, adding non-BT card.

Once you have also received the physical card and activated it, you will be able to withdraw cash with your phone and from the bank's contactless ATMs, an operation which requires entering the pin code at the ATM.

At the same time, cards that have expired and have been automatically reissued by the bank allow withdrawals with the card from contactless ATMs, the PIN code being the same as that of the expired card.

4. I did not receive the OTP code. What can I do?

If you have not received the OTP code on the first attempt, you can select the option Send me the code again, option valid for 3 consecutive attempts. If you still do not receive it, you can contact us anytime for phone number verification, at 0264 308 028 or *8028, call numbers from any national network, fixed or mobile.

5. How do I know if the card enrollment was successful?

After entering the code received via SMS (OTP), if everything is in order you will see a confirmation screen, where you will be told that the card addition was successful.

6. The BT card enrollment could not be completed. What can I do?

If everything seems fine, but you still cannot enroll the card, we advise you to check the following aspects:

the card must be within the validity period;
the requested data are entered correctly;
if you have had the card added on another device, make sure you have deleted it from that device;
the entered OTP code is correct.

7. How can I delete a registered card?

You can always remove a card from the application by accessing the settings of the respective card and using the Delete this card option. Subsequently, if you want to add it again, you need to enroll it again. Deleting from the application does not mean blocking the physical card.

8. Can I enroll multiple cards in the application?

Yes, you can enroll multiple cards in BT Pay. From the main screen of the application, access the symbol at the top right and follow the card enrollment process.

9. Are the actual card data stored on the phone?

The application only saves the last 4 digits of the card number, expiration date, and cardholder’s name. The full card number and its CVV/CVC are never saved.

10. What is the authorization method for transactions made through BT Pay?

Transactions will be authorized either using the application's PIN, or through the phone's security/unlocking method: password, fingerprint, pattern, or another security method offered by the phone.

11. I had to block my physical card. Can I still use the card in the app for payments?

If you block the physical card, you will not be able to use it for payment from the app either.

12. How long is the enrolled card valid? Is it connected to the physical card?

If your physical card expires, you will no longer be able to use it in BT Pay either.

13. Can I register my card on multiple devices?

No, you cannot enroll the card on multiple devices. One card can only be enrolled on a single device.

14. What happens if my physical card expires and I replace it?

If we have identified you as a client of the bank, we bring it to the card list area to add it. It will be available in this list in the second half of the month in which the card expires;

You will follow the adding steps and confirm by entering the code received via SMS.

15. Can I change the card name?

You can change the card name to identify it more easily. From the card settings (option available when touching the card – Card Settings option), select the "Change card name" option and edit it.

16. I had to block the card from BT Pay. Can I still use the physical card?

If you block the digital card, you will no longer be able to use the physical card.

17. How do I invite a friend to BT Pay?

BT Pay "Invite Friends" functionality is periodically available in BT Pay. You will be able to access this functionality as long as you have been identified as a client of the bank and have added at least one BT card in the BT Pay application.

18. How do I add a card issued by BT Direct in BT Pay and permitted operations?

You will be able to add BT Direct issued cards by manually entering the card details, namely: card number, first and last name, expiration date, CVV/CVC code (the 3-digit code located on the back of the card) and authenticating the add operation by entering the OTP code received on the phone number registered in the issuing institution's system.

Subsequent to the enrollment of the BT Direct card, the user will be able to use it for the following operations: contactless payments at merchants, card balance, viewing the transaction history made with the card, enrolling cards in the Google Pay solution (for users of devices with the Android operating system), authentication (approval or rejection, as applicable) of online payments through BT Pay.

19. The physical card has been blocked. Can I still use that card in BT Pay?

In case the physical card is blocked, you will not be able to use it even from the application.

20. How can I repay the installments related to a transaction in installments from the BT credit card?

If you want to repay the amount blocked for installments from the credit card, you can access the option within the screen related to the details of the installment transaction or by accessing the "More" button in the main Cards menu and selecting the "Repay Installments" option. The blocked amount will be fully debited from the account, check your next payment obligation for the next month. Make sure you deposit the necessary funds for the repayment of the installments by the deadline for performing the turnover.

21. What is Round-Up?

Round-up is a saving service for individuals, clients of Transilvania Bank, which can be activated from the BT Pay application. The activation condition for the service is the existence of a lei debit card attached to the current account added in BT Pay. This implies rounding up each payment transaction made with the card, up to a selected multiple which can be: 1 leu, 5 lei, or 10 lei.

22. How do I save through Round-Up?

Savings through the Round-up service involves rounding each payment transaction made with the debit card up to a selected multiple. Once the service is activated, the desired rounding step will be chosen, namely:

Rounding step up to 1 leu: in the case of a payment worth 3.5 lei, the rounding will be done to 4 lei, with 0.5 lei to be transferred to the account dedicated to the Round-Up service.
Rounding step up to 5 lei: in the case of a payment amounting to 3.5 lei, the rounding will be done to 5 lei, with 1.5 lei being transferred to the account dedicated to the Round-Up service.
Rounding step up to 10 lei: in the case of a payment of 3.5 lei, the rounding will be made up to 10 lei, with 6.5 lei to be transferred to the account dedicated to the Round-Up service.

23. How much does the use of the Round Up functionality cost?

The Round-Up service is free of charge and will not have any associated cost.

24. How do I activate Round-Up?

The service can be activated through the BTPay application. Activating the service through BTPay will be done by following the steps: "Card details" -> "Card settings" where the option "Save with Round-Up" is selected.

25. How do I change the Round-Up step?

The rounding step can be modified through BTPay, following the next steps: from the “Card Details” menu -> “Card Settings” -> “Save with Round-Up” from where the “Round-Up Settings” option is chosen.

26. How do I unsubscribe from the Round-Up service?

The Round-up account can be deactivated by following these steps: “Card details” menu -> “Card settings” -> “Save with Round Up” -> “Deactivate Round Up”

27. How do I access the amounts saved through Round-Up?

The sums saved through the “Round-Up” service can be accessed at any time by transferring them from the dedicated “Round-Up” account to one of the current lei accounts held at BT. The transfer of money to the current account can be done through the BTPay application: the menu “Card Details” -> “Card Settings” -> “Save with Round Up” -> “Transfer Money”. Also, the Round-UP account balance can be viewed anytime in BTPay, while the transaction history can be viewed with the help of the account statement.

28. What payments are accepted for rounding up through Round-Up?

Payments eligible for rounding are transactions made with a debit card or through a wallet:

Payment by card made at a BT POS or any other bank;
Payments made online using the card;
Card payments at POS made with the phone, using - BTPay, ApplePay or GooglePay.

Attention! Payments made from the overdraft, as well as transfers made from the current account (scheduled or not), cash withdrawals with the debit card, or bill payments at the ATM will not be rounded.

29. Is the Round Up account interest-bearing?

The Round Up account is credited with interest. The interest rate is visible in the Round Up section. The account interest is variable, and the interest payment is made monthly, on each anniversary, by crediting the Round Up account

30. What is a virtual card, to which account is it attached, and who offers it?

The virtual card is a functionality offered by Banca Transilvania that allows users, natural persons, account holders, to request the issuance of virtual debit cards in lei, euro, and dollars from the BT Pay application. The issuance of the virtual card will be done instantly, and the new virtual card will be displayed immediately in BT Pay. The user will be able to select one of the available images for the virtual card design.

The Virtual Card will be attached either to a new account automatically opened in lei, euros, or dollars through the payment application or to an existing current account.

31. How do you request the issuance of a virtual card?

You will see the virtual card option in BT Pay or by accessing the add card option from the main screen of the application, where you will have the "Virtual" option available.

32. What can be done with a virtual card?

You will be able to use the virtual card from BT Pay for the following types of operations:

internet transactions;
transactions at POS;
transfers except for RoPay Alias type;

At the same time, after performing an additional validation by using the code received via SMS, through BT Pay it is also possible to access other functionalities of the virtual card, such as: setting daily transaction limits on virtual cards, temporarily blocking and unblocking or permanently blocking these cards.

Fees and commissions, as well as trading limits, are displayed here.

33. Are there costs for the virtual card?

Virtual cards have no issuance fee.
Up to 3 virtual cards can be issued, as follows:

1 card Visa Virtual Untold
1 card Visa Virtual standard
1 card Visa Virtual Eur
1 card Visa Virtual Dollars

34. Is it possible to load a PrePay card in Bt Pay?

If you are a BT Pay user you can top up a phone card (prepay) for phone numbers from providers available in the application (Orange, Vodafone, Telekom) by entering the phone number you want to top up. The user should note that these transactions are irreversible.

35. Is it possible to view information about a loan I have with BT in BT Pay?

If you are an application user identified as a bank client, a natural person, an account holder credited, you can view in BT Pay, in the “Loans” feature, details about your non-card lending products held at Banca Transilvania (e.g. due date, amount to be paid, repayment schedule, any amounts owed, attached insurance policies, fees, any delays).

36. Is there a possibility to buy a road toll vignette from BT PAY?

If you are an application user identified as a bank client, individual, account holder, you can purchase a Road Toll Sticker through BT Pay, access the tab "Travel Insurance RCA & Road Toll Sticker" or the specific banner in the "News" section, fill in the vehicle information and choose the card you want to pay with.

37. Is it possible to view the investments made through BT Asset Management?

If you are an application user identified as a client of the bank, an individual, an investment account holder, you can view your investments held and active at BT Asset Management by accessing the "Investments" tab.

38.Can I issue a designated cardholder card on my account to another person?

Yes, you can issue a designated cardholder card for a close person, attached to the account to which you also have a valid card. The process is 100% direct in BT Pay.

39. Why does an error appear on the cardholder issuance flow after entering the personal numerical code (CNP)?

The holder has already issued a holder card on the respective CNP.

40. Why does an error occur on the cardholder issuance flow after entering the phone number?

a) If the holder already has a CIF in the bank and the phone number entered in the card issuance flow of the holder is different from the phone number declared in the relationship with the bank on the holder's CIF, the phone number cannot be validated.

b) If the holder does not have a CIF in the bank, the CNP and the phone number entered in the issuance flow must not be declared on any CIF in the bank.

41.How much time does the holder have to complete the issuance process initiated by the owner?

The holder has 30 days to complete the flow initiated by the owner.

42.How many designated holder cards can be issued through BT Pay?

Each account holder has the possibility to issue 2 debit cards per holder/ card type and 4 credit cards per designated holder/ card type.

43. I am a designated holder on the card of a close person, what actions am I not allowed to do?

You cannot close installments related to credit cards

You cannot change the existing turnover type

You cannot issue a new card

You cannot reissue an existing card

Once the card is blocked, only the account holder will be able to unblock it

You cannot modify card transaction limits

44.What transfer limit do I have if I am a cardholder on another person's account?

The maximum transfer limit is 4000 ron/day/card.

45. Where can I see in BT Pay the websites and merchants where I have saved the card online as well as the recurring payments of my card.

In the “More” section of BT Pay you access the sub-menu “ Saved card at merchants” and there you will be able to see both the sites on which you saved your card details for later payments and which store this information in the form of a token, as well as the recurring payments associated with the card saved on the merchants' websites.

46. For what period do I see the transactions?

Through the “Card Saved at Merchants” feature you will be able to see the last transaction made in the last 13 months.

47. How can I block future/recurring transactions made from a card?

You will be able to block these transactions by accessing the “ Card saved at merchant” section, then choose the merchant for whom you want to block future/recurring transactions. It should be noted that blocking future transactions without deleting the card data from the merchant's website or application may lead to future debits from your account and does not terminate the contract you have with them. Therefore, make sure to delete your data from the merchant's website/application.

48. Can I make payments on a merchant's website/application without entering card details?

You can make online payments without entering your card details using the "Pay with BT Pay" option, available on the websites or in the applications of BT partner merchants both in installments and with star points.

An alternative payment method without manually entering card details is the "Click to Pay" feature, available in the BT Pay app, in the card settings section. To use it, you need to create a Click to Pay profile and add the card to the profile. Later, when you shop online, you can select the "Click to Pay" option on the merchant's website and choose the card saved in your profile.

III. Enrollment of non-BT card and allowed operations

1. How do I add a non-BT card in the application?

You can also add a non-BT card in the BT Pay application, after you have enrolled at least one BT card. Non-BT cards are cards issued by other financial institutions in Romania, under the Visa, Mastercard, or Maestro logo, enrolled in the 3D Secure service.

The option to add a non-BT card is only available if you have been identified as a physical person client of the bank and have at least one BT card added in BT Pay.

Selecting the symbol at the top right, you will choose the option "Add card from another Bank" and you will enter the following data: card number, cardholder's first and last name (as they appear on the card), card expiration date and the CVV/CVC code (the 3-digit code on the back of the card).

The authentication of a non-BT card operation via the 3D Secure service is applied by the card issuing institution.

After enrolling the non-BT card in BT Pay, you will have the possibility to access the Open Banking option, which will allow you to view financial information from other financial institutions where you have accounts opened for a period of 90 days. After this period, you will be able to reauthorize data access for a similar period.

In case of accessing the Open Banking functionality in BT Pay, the application user will also be subject to Terms and Conditions specific to this option.

2. Can I change the card name?

You can change the card name to identify it more easily. From the card settings (option available when touching the card – Card Settings option), select the "Change card name" option and edit it.

3. How do I know if the non-BT card enrollment was successful?

After entering the code received via SMS (OTP), if everything is in order you will see a confirmation screen, where you will be told that the card addition was successful.

4. Enrollment of the non-BT card could not be performed. What can I do?

If everything seems fine, but you still cannot enroll the card, we advise you to check the following aspects:

the card must be active and within the validity period;
the requested data are entered correctly;
the transaction authentication is performed in accordance with the 3D Secure standards applied by the issuing institution of the respective non-BT card.

5. How can I delete a non-BT enrolled card?

You can always remove a card from the application by accessing the settings of that card and using the Delete this card option. Subsequently, if you want to add it again, you need to enroll it again. Deleting from the application does not mean blocking the card.

6. Can I enroll multiple non-BT cards in the application?

Yes, you can enroll multiple cards in BT Pay. From the main screen of the application, access the icon in the top right and follow the card enrollment process, called "Add card from another bank".

7. What operations can I perform with a non-BT card?

You will be able to transfer money:

towards your BT cards from the application;
to another BT Pay user, the acceptance of the transaction and the collection of money being possible only on a BT card.

This card will not allow you the following types of transfers: accepting money sent from another BT card or from another BT Pay user, requesting money, and splitting the cost.

Ulterior alegerii tipului de transfer dorit, vei introduce suma transferului in lei si detaliile acestuia. In pasul urmator, vei fi informat de comisionul BT pentru procesarea acestui transfer si iti va fi solicitata autentificarea tranzactiei in conformitate cu standardele 3D Secure pe care le aplica institutia emitenta a respectivului card non-BT.

There is a possibility of commissions being applied for this type of transfer by the issuing bank of the non-BT card, so please check this information with the issuing bank.

The beneficiary is notified by SMS regarding the amount pending collection. The SMS message is sent to the phone number you selected. The SMS contains a link that:

If the beneficiary also uses the BT Pay application (the application being installed on the device with the phone number that received the SMS), they will open the transfer from the application menu. The user can view the transaction details directly on the dedicated screen;
If the beneficiary does not use the BT Pay application (and therefore the application is not installed on the phone), the link received via SMS message directs him/her to Google Play/Huawei App Gallery, from where he/she can download the application. Once the application is installed and the user has registered at least one BT card, accessing the link will open the transfer operation and the beneficiary will see the transaction details.

The beneficiary can:

To accept the operation on a BT card, in which case the bank transaction (collection) is carried out; In this case, the user will also select the BT card on which they want to collect the amount of money;
Let the transfer expire. The transfer is valid for 48 hours for transfers initiated from cards issued under the Mastercard logo and 23 hours and 30 minutes for transactions initiated from cards issued under the Visa logo, in case of expiration the amount will be returned to the card account from which the transfer was initiated after the deadline expires.

As the Initiator of the operation (payer) you will be notified by a notification received on the phone from which you initiated the operation:

In case the beneficiary does not successfully install the application or is not a client of Banca Transilvania, the payment operation is not honored, the transfer expiring in 48h for transfers initiated from Mastercard cards or 23 hours and 30 minutes for transfers initiated from Visa cards, at which time the money is returned to your account. There is the possibility of canceling the respective transfer by the initiator, in which case the amount is returned as soon as possible to the card account from which the transfer was initiated.

SMS in which the beneficiary is notified that they have a transfer pending collection contains the following information: the name of the card from which the transfer is initiated (the cardholder's first and last name, as completed when adding the card to the application) and the amount of the initiated transfer.

8. How long does the transfer take?

Transfers are processed instantly.

9. Where can I view the transfers made through the BT Pay application?

You can view transfers, as well as their status, in the Transfers section.

10. Are there amount limits for transfers from non-BT cards?

Yes, transfers from non-BT cards based on the phone number (sending money, transfers between own cards) are limited by daily thresholds per card, both in number and value, as well as by monthly thresholds per card. The limits for such transactions are available here.

11. Are there commissions and fees for transfers?

List of fees and commissions charged by BT is available here.

There is a possibility that these transfers are commissioned by the issuing financial institutions.

12. Can I make transfers with cards issued in other currencies?

In case the card used in BT Pay is issued in a currency other than lei, at the time of debiting the transaction from the account to which the card is attached, the card issuing Bank might perform a currency exchange between the equivalent of the transferred amount and its equivalent in the currency of the account to which the card is attached, in accordance with the contract concluded between the card issuing institution and the cardholder / holder of the Card.

13. What happens if my physical card expires and I change it?

If you change your physical card you will need to enroll it again in the application.

14. How long is the enrolled card valid? Is it connected with the physical card?

If your physical card expires, you will no longer be able to use it in BT Pay either.

15. I had to block my physical card. Can I still use the card in the app?

If you block the physical card, you will not be able to use it from the app either.

16. What information can I view through the Open Banking functionality?

You can view the following information: the balance of the non-BT card / account associated with the selected non-BT card, the IBAN account associated with the selected card, the list of transaction history from the selected open payment accounts, including the following details: transaction date, transaction amount, transaction details.

17. Can I add the BT account through the Open Banking functionality in other banks' applications?

Yes, you can authorize directly from BT Pay, the addition of accounts opened at BT, in the applications of other banking institutions.

IV. Payment with the phone using BT cards (phones with NFC technology)

1. Cum platesc cu telefonul?

After you have enrolled your cards, you can pay contactless using NFC technology with any of them.

You can choose the type of payment that suits you.

From the Settings menu, choose the Payment Methods option and you will discover the two possibilities:

Unlock and pay – you unlock your phone and bring it close to the POS. This is the fastest payment method. You will pay with the main payment card, the first one displayed in BT Pay
Payment only through BT Pay – unlock your phone, access BT Pay, authenticate using the phone unlocking method, and then bring the phone close to the POS. Thus, you will pay with the main payment card, the first one displayed in BT Pay.

In case of both payment methods, if you want to make the payment with a card other than the main payment card, you need to access the application, swipe left-right on the card you want to pay with (without selecting it/without tapping on it) and then bring the phone close to the POS. If you select the card/tap on it, the amount will be debited from the main card set in the application.

You can change the main payment card in your card settings.

At the first payment, regardless of the chosen method and the payment amount, you will be required to authenticate. Payments made through BT Pay are not charged any fee.

NFC technology payments are not available for non-BT cards.

2. How do I set the main payment card?

The main payment card is the first card added in the application. If you want to change the main payment card, access the application, tap the desired card, go to Card Settings (top right icon) and activate the option. The card set as the main payment card will appear in the first position in the application.

3. Do I need an internet connection to pay with the phone?

Yes, our recommendation is to have an internet connection when using the BT Pay application for payment. At the same time, it is possible to make payments even if you are in a place without an internet connection, up to 5 transactions.

4. Where can I use the phone payment functionality?

You can pay with your phone in any store in the country or abroad that has a contactless (POS) terminal. Currently, 90% of terminals on the Romanian market accept contactless payments, the percentage being continuously increasing.

5. Is there a fee or commission for payments with the phone?

No, BT does not charge any commission for payments made with the phone.

6. Do I need to log into the application to pay?

There are 2 payment methods, which are detailed within the question "How do I pay with the phone?". Thus, under certain conditions, you can pay only with the unlocked device.

7. What is the limit for payments with mobile?

Payment limits vary depending on the type of card you have. The amount paid with the phone is included in the merchant payment limits set on the physical cards.

8. How do I set the BT Pay application as the default payment application?

After successfully enrolling a card, the application will ask you if you want BT Pay to become the main (default) payment application. By using the Replace button, you give your consent for BT Pay to become the main payment application. If you do not give your consent, mobile phone payments will be made from the default payment application.

9. Is it necessary for me to have the NFC function turned on to make a payment?

Yes, you will be able to make payments only if the NFC function in the phone settings is turned on.

10. Where and how can I see the transaction history with the mobile phone?

Touch the desired card and you will be able to view the transactions made with the BT card.

Also, you can view the available balance of the BT card for any card registered in BT Pay, both in the card's currency and in points for STAR credit cards.

Moreover, for BT credit cards added in BT Pay, you can see the current turnover achieved and the minimum and maximum turnover required to be achieved by the 25th of the month, as well as the credit limit and the used credit.

11. I cannot pay, but everything seems fine. What can I do?

If everything seems fine, but you still cannot pay, we advise you to check the following aspects:

If you have valid BT cards successfully enrolled in BT Pay;
If the POS at which you try to pay is contactless;
If your phone has NFC functionality turned on;
If BT Pay is set as the main payment application;
If your phone case is not too thick and blocks NFC waves. Try removing the case or bringing your phone closer to the POS from another angle;
If you have an internet connection;
If you unlocked the phone or accessed the application before trying, depending on the payment settings chosen by you;
If the error appeared on POS does not indicate the exact problem.

If you have checked all the above aspects and, furthermore, the payment is not working, contact us at 0264 308 028 or *8028 , dialable numbers from any fixed or mobile national network.

12. Where can I see details about installments transactions without interest

The option is available in the Credit Info tab, in the Installment Transactions section. You will initially be able to see a summary list of installment transactions with the following details:

Merchant name;
The value of the monthly installment;
Number of installments remaining to be repaid.

When accessing each transaction, more details about the transaction in installments will be displayed, these being:

Type of transaction;
Merchant name;
Initial date of the transaction;
Initial transaction value in installments;
Number of transaction installments;
The amount currently blocked in installments.

13. How do I add a BT card in Google Pay?

You can add cards to Google Pay directly from BT Pay . The "Add to Google Wallet" button is accessed from the main page, for each card you want to add

14. Where can I pay with Google Pay?

Payments can be made at any POS in the country or abroad that accepts contactless payment.

15. Which cards can be enrolled in Google Pay?

In the application, all types of cards issued by BT can be enrolled

16. Are payments with Google Pay secure?

Payments are secure, Google does not store or distribute details related to your cards or your personal data. Each payment must be confirmed with fingerprint, face ID, or password.

17. Can I see the account balance in Google Pay?

The balance can be checked in the BT Pay application.

V. Cash withdrawal based on code for BT cards

1. How do I withdraw money from an ATM using a code?

You can withdraw money from the ATM without a card and without a phone, based on a code generated from the BT Pay application. You access the Withdraw cash option, choose the card from which you want to withdraw the money*, you select the desired amount and the phone number to which you want to send the code related to the operation. The phone number can be selected from the phonebook or entered manually.

You will be informed about the withdrawal fee and you will confirm the transaction by entering the app's pin code/biometrics or the phone unlocking password. The cash withdrawal fee based on the code is the same as the fee used when you withdraw money with the physical card from the ATM. The money will be blocked and returned to the account if the transaction is not completed within 60 minutes.

Within 60 minutes from the code generation, go to any BT ATM, select the option Cash without card from the ATM screen, you enter the code received via SMS and the amount.

*the option is valid only for BT cards issued in the name of individuals, with the exception of the meal voucher card which does not allow cash withdrawal operations from the ATM.

2. How long is the code valid?

The code is valid for a period of 60 minutes from the moment of its generation.

3. Can I regenerate or reuse the code?

From the moment the code is sent via SMS, it will no longer be available for viewing in the application. Only one use per code / transaction is allowed.

4. Are there taxes and fees?

The cash withdrawal commission based on code is the same as the commission used for cash withdrawal with the physical or contactless card and is found at the level of each card on the Transilvania Bank website.

At the same time, the user is informed about the cash withdrawal fee based on the code, in the application, before confirming the transaction.

5. Are there limits for withdrawals?

Yes, cash withdrawals based on codes are limited by daily thresholds per card, both in number and in value:

a limit of maximum 3 codes generated daily, for each BT card enrolled in BT Pay;
a minimum limit of 10 lei / transaction;
a maximum limit of 500 lei / transaction.

6. Where can I view the history of cash withdrawals?

Completed cash withdrawals can be viewed in the transaction history in Card Details.

7. What data does the sent SMS contain?

The SMS sent by BT contains only the code related to the transaction.

8. How can I cancel the operation?

The operation can be canceled by calling the BT Contact Center service, phone numbers:

*8028 Callable from any national network, fixed or mobile, 24/7 support;
0264 308 028 Callable from any network, including international, support 24 / 7.
or through the Chatbot in the contact section.

9. I cannot complete the operation, what can I do?

If everything seems fine, but you still cannot complete the cash withdrawal operation using the code, we advise you to check that the data entered at the ATM is correct.

VI. BT card transfers

1. How do I send money through the BT Pay app?

You have 2 options for sending money through the BT Pay application:

1.1 Money transfer to a BT individual client who has the BT Pay application, based on the phone number.

You can transfer money through BT Pay to another BT client individual by following these steps:

Select the transfer option, namely Send Money;
Select the person to whom you want to send money from your phonebook;
Enter the amount of money to send and the transaction details;
You agree to the operation and the applied bank commission by confirming the operation;
You authorize the transaction by entering the phone unlock password.

The beneficiary (also a client of Transilvania Bank), is notified by SMS regarding the amount pending collection. The SMS message is sent to the phone number selected by you. The SMS contains a link that:

If the beneficiary also uses the BT Pay application (the application being installed on the device with the phone number that received the SMS), they will open the transfer from the application menu. The user can view the transaction details directly on the dedicated screen;
If the beneficiary does not use the BT Pay application (and therefore the application is not installed on the phone), the link received via SMS message directs them to Google Play/Huawei App Gallery, from where they can download the application. Once the application is installed and the user is registered / cards enrolled, accessing the link will open the transfer operation and the beneficiary will see the transaction details.

The beneficiary can:

To accept the operation, in which case the bank transaction (collection) is carried out; In this case, the user will also select the card on which they want to collect the amount of money;
Let the transfer expire.

As the Initiator of the operation (payer) you will be notified by a notification received on the phone from which you initiated the operation:

In case the beneficiary does not successfully install the application or is not a client of Banca Transilvania (who can benefit from and use the BT Pay application), the payment operation is not honored, the transfer expiring in 48h, at which point the money is returned to your account;
In case you want to cancel the transaction, you can do so before the recipient of the transaction accepts it.

In case of transfers based on the phone number, the user has the possibility to set a main collection card, directly from the card settings, an option that subsequently allows the automatic collection of amounts in the chosen card, without the need to accept the money through the user opening the link sent via SMS, followed by pressing the "Accept the money" button.

1.2 Money transfer to any client of a bank, BT or another bank, based on IBAN

You can transfer in lei, through BT Pay to BT clients or those of another bank, natural or legal persons, using the Transfer by IBAN option. Transfers by IBAN are allowed from BT debit cards, attached to current accounts in lei.

You can choose to make a payment to a client of another bank - instant (to banks that have joined the Instant payment system), normal or urgent. Depending on the chosen payment method, the money will be received by the counterparty:

Instant – in a few seconds, 24 / 7;
Standard – in a maximum of 24 h, from Monday to Friday;
Urgency – on the same day, from Monday to Friday, if you initiate the transfer by 3:00 PM.

If you choose payment to a BT client, the transfer will be made instantly, 24 / 7.

Commissions and trading limits related to transfers.

2. How to request money through the BT Pay application?

You can request money from an existing contact in your phonebook or by manually entering the phone number, following these steps:

Select the Request money option and then select from the phonebook the contact from whom you want to request money;
Enter the amount of money to be received and the details of the request;
You agree to the operation and the applied bank commission by confirming the operation;
You authorize the transaction by entering the phone unlock password.

The payer (also a client of Transilvania Bank), is notified by SMS regarding the amount pending payment. The SMS message is sent to the phone number you selected. The SMS contains a link which:

If the payer also uses BT Pay (the application being installed on the phone), he opens the transfer operation in the application menu. The user can view the transaction details directly on the dedicated screen;
If the payer does not use the digital wallet (and therefore the application is not installed on the phone), the link received via SMS message directs the user to Google Play/Huawei App Gallery, where they can download the application. Once the application is installed and the user is registered / cards enrolled, accessing the link will open the transfers operation and the payer will view the transaction details.

The payer can:

>
To accept the operation, in which case the payment is made;
Let the payment request expire;
To refuse the payment request with the addition of the reason for refusal.

As the Beneficiary and applicant of the operation, you will be notified by the payer's action. In case the payer does not successfully install the digital wallet or is not a client of Transilvania Bank (which can benefit from and use the digital wallet), the operation will not be honored, the transfer request expiring within 48 hours.

3. How long does the transfer take?

Depending on the type of transfer you choose:

1. Sending or requesting money to/from a person who has the BT Pay application installed – instant, after confirmation from the beneficiary/payer. This option is based on the phone number

2. Transfer between own cards – instant

3. Transfer via IBAN:

Instant – in a few seconds, 24 / 7. This type of transfer is possible between banks that have adopted Instant Payments technology. If the client belongs to a bank that has adopted this technology, the Instant option will also appear;
Standard – in a maximum of 24 h, from Monday to Friday;
Urgency – on the same day, from Monday to Friday, if you initiate the transfer by 3:00 PM.

4. Are there limits on amounts for transfers?

Yes, transfers based on the phone number, money sending, money request, and transfers via IBAN are limited by daily thresholds on card/account as value but can be modified individually for customers who request this at the BT unit or Contact Center.

for transfers in RON: maximum 300,000 lei/day/card/account.
for transfers in EUR: maximum equivalent in euros of 300,000 RON/day/card/account.
The maximum monthly limit is 1,500,000 RON equivalent in any currency.

Transfers between own accounts/cards are not included in the calculation of the maximum ceiling

5. Are there commissions and fees for transfers?

The commissions for transfers are:

the payments made from debit cards based on the phone number are free, whether they are sent to other people, holders of BT cards, or whether they are made to own cards;
payments made from credit cards, both to own cards added in the application, as well as to other people, holders of BT cards, are charged a commission of 2% of the transfer value, min 2.5 lei;
commissions related to IBAN-based transfers.

The complete list related to the fees and commissions of the BT Pay application can be found here.

6. Where can I view the transfers made through the BT Pay application?

You can view transfers, as well as their status, in the Transfers section. Transfer operations completed successfully will also be visible in the transaction history in the Card Details.

7. How do I transfer money between my own cards registered in the application?

You can transfer money between your own cards enrolled in the application. Transfers between your own cards are only possible if the card accounts are different. The transaction authorization is done by entering the phone unlock password.

Transfers between own cards involving non-BT cards are only possible if the transfer is initiated from a non-BT card to a BT card.

VII. Card details

1. Can I view the card balance?

You will be able to view the available balance of the card for any BT card enrolled in BT Pay, both in the card's currency and in points for STAR credit cards.

2. What card details are available?

For BT cards successfully enrolled in BT Pay you can view the following details related to the respective card:

The cardholder's name which is identical to the name inscribed on the physical card;
The card name, the one that was declared at the time of card enrollment in BT Pay;
The last 4 digits of the payment token allocated at the time of card enrollment in BT Pay;
Last 4 digits of the physical card;
The card number and the CVV/CVC code, after a user revalidation;
Physical card expiration date;
Card currency;
Swift Code BT;
The IBAN account attached to the respective card. You can also share it through the messaging applications installed on the phone.

3. What types of transactions can I view in the transaction history?

You can see the transactions made for any of the BT cards added in BT Pay (or designated cardholder cards, as applicable), for example: cash withdrawals from ATMs, deposits at BT ATMs, payments at merchants' POS terminals, Internet payments, payments with the BT Pay application, installment transactions, transactions at STAR points, transfers (sending or receiving money) made through the BT Pay application, certain types of credits. At the same time, you will be able to view the expenses made with cards enrolled in the application, grouped by expense categories.

4. How can I view the card number and the CVV/CVC code related to BT-issued cards enrolled in the application?

You will have access to the information about the card number and the CVV/CVC code in the corresponding section in Settings – Card Details, so that you can easily make online payments.

Access to this setting is allowed only after validating the user's right to access this functionality. In this regard, for each card for which the use of this functionality is desired, an SMS-OTP will be sent to the phone number registered with BT. By entering the code received via SMS on this phone number, obtaining this information for the respective card is allowed until the moment it is deleted from the BT Pay application.

The data will be displayed on the page for only a few seconds.

5. What does the BT Pay option for tracking purchases made with BT cards by category represent?

BT Pay will automatically group all transactions made with the card by domains, so that you can better track your expenses. Thus, you will see exactly how much cash you used (in the Cash category), how much utilities cost, how much you spent going out with friends in the city (in the Restaurant category), or how much that delicious dinner cooked by you cost (in the Supermarket category).

6. I have a STAR credit card. Can I find out and pay the monthly payment obligations?

If you have enrolled a BT credit card issued to an individual, you will see the minimum mandatory payment amount, the amount deposited, the remaining amount to be paid until the full repayment of the credit taken out in the previous month, as well as the credit limit granted by the bank. Also, in order to be able to pay the payment obligation, you can:

setting up automatic payment of monthly obligations (minimum and maximum payment amount) from the cardholder's current account, payment to be made on the due date. If the due date is a non-working day, the debit of the monthly obligation will be made on the previous working day. If you have multiple current accounts, the first account opened at the bank will be debited;
top up the credit card at any time with the minimum or maximum payment amount from any card registered in the BT Pay application.

In case the card top-up or the setting of the automatic payment option is performed outside the Monday – Saturday interval, hours 09 – 19 or on non-working days, the registration of the top-up and option will be made on the next working day. Thus, if such an operation takes place on the due date (the 25th of each month) from a non-working day or outside the above-mentioned interval, the user understands that the monthly payment obligation will not be made on time.

7. Card benefits

Select the desired card, go to the card settings and you will be able to see what additional benefits your BT card brings you

8. How do I set the trading limits of the personal card/designated holder, as the case may be?

BT Pay application allows you to modify transaction limits on BT cards, enrolled in BT Pay and physical ones, as well as temporary or permanent blocking / unblocking of them. Access to these settings is allowed only by entering the code received via SMS on the phone number registered in the bank's records.

Once the validation is completed, for each card added in the application, you have unlimited access to these options.

You will be able to set, for each card separately, daily limits, within a maximum value established by the bank for each card type, for a period defined by you, but not exceeding 90 days. The limits that can be set through the BT Pay application refer to:

number of online and offline transactions;
maximum amount that can be withdrawn from the ATM;
card payments in stores;
online payments with CVV/CVC;
online payments without CVV/CVC.

How do you modify these parameters? You select the card for which you want to make changes, and then press the Card Settings button.

Transaction limits set through the BT Pay application affect physical cards.

9. What operations can I perform with the BT company card through BT Pay?

If you have a card issued in the company's name, you can perform the following operations:

Contactless payments to merchants with the card added in BT Pay, if the phone has built-in NFC technology;
Contactless ATM withdrawal;
Online payment authentication;
Viewing the history of expenses made with the card, as well as grouping them by categories;
Temporary and permanent blocking of the card registered in the application, as well as the physical one;
Viewing card details: card number, expiration date, CVV/CVC code;
Viewing the benefits of added cards in BT Pay.

10. How do I access the BT Pay offers and Prizes in Motion?

BT Pay offers you the possibility to receive offers in the app, you can view, save, or activate them. The offers can be:

shopping offers, for example: offers from partner merchants enrolled in the STAR program, intended either for all card users or only for users of a certain type of card, and offers from Banca Transilvania. The offers may be exclusive, intended for BT Pay users, or general offers intended for all users of certain types of cards issued by Banca Transilvania;
rewards in motion, which include special offers depending on the physical activity of the user performed with the Fitbit activity tracking device or Google Fit and/or depending on other criteria established within each offer, for example: payments made with the BT Pay application, with the card, with the sticker, etc.

This section can be accessed by adding your Fitbit or Google Fit account in the BT Pay app. To unlock offers and implicitly to benefit from their advantages, you must meet the requirements and thresholds mentioned in each offer, sync the bracelet with the respective app until the end date of the period mentioned in the offer, and have at least one BT card issued in your name or registered in the BT Pay app. Also, in this section, you will be able to view information about physical activity, for example: number of steps, number of kilometers traveled, activity period.

If you access this section, you also agree to the Terms and Conditions, as well as the Privacy Policy of the application and respective services. To be able to view the offers, you must have an Internet connection.

11. How do I access the update of personal data from BT through the BT Pay application?

In case of accessing this functionality you will have the possibility to update some of the personal data needed by the bank for applying the client knowledge measures in the BT Pay application.

Accessing the option is done from the main menu of the application, in the upper left corner, by accessing "Settings" and selecting the "Profile" option.

VIII. Authentication of online payments through the BT Pay application

You will be able to authenticate online transactions made with the BT card enrolled in 3D Secure, from the BT Pay application. You will use either the PIN set in the application, or one of the biometric elements (face recognition or fingerprint) or another existing phone security method.

To authenticate online transactions with BT Pay, it is necessary that the enrolled cards also allow the authentication of these transactions.

1. How do I enroll a BT card in 3D Secure BT Pay?

Following the registration process, the enrollment of the card in 3D Secure for online payment authentication with BT Pay will be done automatically when adding the card in the application. It is possible that in certain situations you activate the option manually from the Card Settings, in which case you will confirm the activation of the option by entering the OTP code received via SMS.

2. The BT card enrollment could not be completed. What can I do?

If you received an error while enrolling the card in 3D Secure BT Pay, you can resume the process from Card Settings.

3. I have not received the OTP code. What can I do?

If you did not receive the OTP code on the first try, you can select the Resend my code option, an option available for 3 consecutive attempts. If you still do not receive it, you can contact us anytime for phone number verification, at 0264 308 028 or *8028, call numbers from any national network, fixed or mobile.

4. How can I unsubscribe from 3D Secure BT Pay?

To give up this method of authentication for online payments, it is necessary to delete the card from the BT Pay application. Once the card is deleted, you will authenticate transactions using 2 passwords. We recommend that you keep online transaction authentication through BT Pay.

5. How do I authenticate online payments through BT Pay?

As a result of carrying out an online transaction on a 3D Secure secured site, you will be asked to authenticate/reject the respective payment. Within the payment authentication/rejection message, the user will be shown the following information: the card from which the transaction was initiated, the merchant's name, and the amount. You will be able to authenticate the transaction via the app PIN/biometrics or the phone unlock method. You have 5 minutes to authenticate or reject the transaction. Afterwards, you will return to the merchant's website to complete the order.

❗⠀ Transaction authentication did not mean its completion. To make sure the payment is completed, you will return to the merchant's page to see the transaction status.

❗⠀ Make sure you have General type notifications activated. You can check in the Notifications menu – Notification settings. If you have enrolled the card in multiple applications, you will receive notifications on each device.

❗⠀ Enrolling the card in the BT Pay 3D Secure system requires authentication of online transactions only with the application. You will no longer receive SMS OTP for validating these types of transactions. It is necessary to have Internet access.

With your permission, the payment confirmation screen can be displayed automatically, without the need to access the notification or the application, allowing you to confirm or cancel the payment using the app's PIN, biometrics, or the phone's unlocking method. This permission will be requested after the first confirmation of an online payment or can be set in the phone's advanced settings – applications section – BT Pay application.

6. What options do I have for authenticating online transactions?

Transaction approval;
Rejection of the transaction;
Closing the transaction. In this case, the transaction can be authenticated through other BT Pay applications from which online authentication was allowed.

7. How much time do I have available to authenticate these transactions?

From the moment you initiate the online transaction you have 5 minutes to authenticate or decline the transaction.

8. Can I authenticate transactions by other means?

Once the card is enrolled in 3D Secure BT Pay you will be able to authenticate online transactions made with that card only through the BT Pay application. It will no longer be necessary to enter 2 passwords as before.

9. I have blocked the physical card. Can I still authenticate online payments?

If you block the physical card, you can no longer use it for online payments. In such cases, online payment authentication notifications can no longer be generated.

10. What information is visible on the payment authentication screen?

At the moment of initiating an online payment, a notification will be sent through the BT Pay application to all devices where the functionality of authenticating online payments was enabled by the cardholder. All these devices will display the following transaction-related information: the card from which the transaction was initiated, the name of the merchant to whom the transaction was initiated, and the transaction amount.

IX. RoPay Service

1. What is the RoPay payment service?

RoPay offers you two ways to make or receive payments:

RoPay Alias – you can make or receive payments using the phone number. It is enough that your phone number is associated with your bank account and registered in the RoPay system.
Ropay through QR code – you can send or receive money by scanning or generating a QR code.

2. RoPay via QR code

2.1. How do I activate the RoPay service using a QR code?

Activating the RoPay Service based on QR code does not require any prior action from you.

2.2. What happens if I do not have an eligible account or have not granted permission for the camera?

If you do not have a current account in lei added in the application, BT Pay will display a message and you will not be able to use RoPay until you add a suitable account. If you have not granted permission for access to the camera, the application will request this access. You will not be able to scan QR codes until you allow the use of the camera.

2.3. How do I know if the payment was made or received successfully?

After you send or receive a payment via RoPay, you will immediately see the transaction status in the app. Also, all transfers made through QR appear in the "Transfers" section of BT Pay, where you can check anytime if the money has arrived in the account or has been sent.

2.4. What if the QR code expires or I no longer want to receive the money?

If the validity period of the QR code expires, you must generate a new code. If you no longer want to receive the money, you can cancel the QR code directly from the application, from the screen where the code is displayed.

2.5. Can I use RoPay if I do not have internet on my phone?

No, to use RoPay in the BT Pay application you need an internet connection. Both generating and scanning QR codes only work if the phone is connected to the internet.

2.6. Can I use RoPay to send or receive money from any bank?

Yes, you can use RoPay to send or receive money both between BT accounts, as well as to or from other banks in Romania, as long as the recipient has a lei bank account and uses an application compatible with RoPay.

2.7. What happens if I enter an incorrect amount when I want to receive money?

If you generated a QR code with an incorrect amount, you can cancel the code and generate a new one with the correct amount. The person who wants to send you money will see the displayed amount and will only be able to modify it if you allowed this when generating the code.

2.8. Is it safe to use RoPay for money transfers?

Yes, RoPay uses the same security measures as the other functions in BT Pay. Any transfer must be authorized with the security method set in the application (PIN, FaceID or fingerprint), and the data is encrypted.

2.9. Where can I find more information or help if I am unable to use RoPay?

If you need additional help, you can access the support section in the BT Pay app or contact the customer relations service of Banca Transilvania. Also, on the BT Pay website you will find guides and answers to the most frequently asked questions.

3. RoPay Alias

3.1. How do I activate the RoPay Alias payment service?

To activate RoPay Alias, you must be an individual BT account holder. You can activate this service through BT Pay, where we will verify your identity using the authentication methods employed in the application.

You will be able to activate RoPay Alias based on the phone number declared at BT and to request its association with the personal IBAN account.

You can associate only one phone number with a BT account.

Activating the RoPay Alias service involves the following steps:

Select "Profile and account settings" the option "Your aliases" from the main menu of the BT Pay application;
Select the IBAN account for which you want to set the RoPay Alias;
Confirm the phone number registered with BT as well as your RoPay Alias;
You confirm the RoPay Alias setting by entering the SMS-OTP code received on the phone number.

3.2. How do I transfer through RoPay Alias?

If you have activated the RoPay Alias service, any client of a participating bank can transfer amounts in RON to the BT account you have linked to this service. They will enter in the payment application of the respective participating bank your phone number on which you have previously activated this service.

If you want to initiate a transfer through the RoPay Alias service, you will be able to carry out the operation without activating your RoPay Alias service. However, the transfer beneficiary will need to have the service activated through their participating bank.

You can initiate a transfer via RoPay Alias by following these steps:

From the ‘Accounts’ section, select the ‘RoPay Alias’ option from the ‘More’ menu;
Select the Transfer option ;
Enter transaction details: transfer amount, payment details, and the phone number of the transfer beneficiary;
You will be shown the transfer details and you will be able to select the type of transfer: normal, urgent, or instant (to banks that have joined the Instant payment system);
Select the personal account from which you want to initiate the operation;
You agree to the operation and the applied bank commission by confirming the operation;
You authorize the transaction by entering the application PIN code/ biometrics/ phone unlock method.

3.3. How long does the transfer through RoPay Alias take?

Transfers through RoPay Alias are made exclusively in instant mode, 24/7. This option is available only if the recipient's phone number is registered in the national payment infrastructure - SPL scheme (Standardised Proxy Lookup). Otherwise, the transfer cannot be processed, and the user will be informed directly in the application.

Transfers through RoPay Alias are allowed from personal BT current accounts.

3.4. Are there limits on transfer amounts?

Yes, transfers via RoPay Alias (sending and receiving money) and those made through QR code are limited to 3000 lei/ transaction and are subject to the limit of 300,000 lei/day. The maximum ceiling does not apply to transfers between own accounts/cards.

3.5. Are there commissions and fees for transfers?

The complete list related to the fees and commissions of the BT Pay application can be found here.

3.6. Where can I view the transfers made through the RoPay Alias service?

You can view transfers, as well as their status, in the Transfers section.

3.7. How can I delete RoPay Alias?

In case you no longer wish to have the RoPay Alias service active, but the BT account attached to it remains active, you can request the deletion of the Alias through the BT Pay application, in the section See Your Aliases. You can later restart the enrollment process in RoPay Alias.

3.8. Can I change an already set RoPay Alias?

In case you want to change the IBAN account associated with the RoPay Alias service, you will need to delete the set alias, and then you can restart the enrollment process within RoPay Alias and select another BT current account. Thus, the initially saved information will be overwritten.

In case you want to change the phone number, it is necessary to delete the initially set Alias and restart the enrollment process in RoPay Alias.

3.9. Can I have multiple aliases?

No. Only one association between the declared phone number and the associated IBAN account is allowed.

X. Granting and increase of credit line for credit card

1. What is the credit card granting option

The option to grant a credit card is a service offered by Banca Transilvania. This service will allow you to apply for a credit card issuance request and obtain the credit card and the associated line.

2. How do you access the credit card granting option?

Certain categories of application users, among those identified as individual bank clients, residents, who have a BT debit card issued on their personal account added to BT Pay (with the exception of the BT meal card), and who do not hold a BT credit card issued in their name, will be able to view the option to apply for a credit card in the application.

3. What are the stages of granting the credit card?

In order to obtain the credit card, you must perform the following operations:

photographing the identity card and confirming the data from the identity card;
validation of the phone number declared to the bank and the email address, by entering the code received via SMS;
acknowledgment of the fact that all contractual documents and credit card statement extracts will be sent to your validated email address;
completion of certain personal data regarding: marital status, studies, profession, employment contract period, group affiliation, payment obligations;
signing the ANAF consultation agreement;
acceptance of the presented offer for issuing the credit card, including the maximum amount you can obtain, the specific costs of the credit card, viewing the benefits of the credit card, including setting the option regarding the automatic execution of the minimum / maximum turnover or without automatic turnover;
to confirm the collection of the card from a BT agency or the sending of the issued card to an address mentioned by you as the card user;
reviewing the documents related to the credit contract, acknowledging and signing them with a qualified electronic signature. The application of the qualified electronic signature will be done by entering the code received via SMS.

4. How much time do I have to complete the credit card issuance application?

You will have a maximum period of 72 hours available to complete the application for issuing a credit card. The first stage, of filling in certain information requested by BT and signing the agreement for consulting ANAF, must be completed within a period of 48 hours.

The second stage, from the moment of signing the agreement for consultation with ANAF until the moment of signing the contractual documents, must be completed within a period of 24 hours.

If in any of the two stages the maximum deadline is exceeded, the user will restart the credit card issuance process from the beginning.

5. What software is used for signing documents?

BT Pay application uses the services of Asseco and AlfaTrust. Through these integrations, the user signs both the documents necessary for consulting ANAF and the documents necessary for issuing the card and granting the line of credit through the electronic signature.

6. How long does it take to add the newly issued card to BT Pay?

The new card issued will be instantly available in the application after signing the necessary documents for granting the credit line.

7. Are there commissions and fees for issuing the credit card?

List of fees and commissions charged by BT is available here.

8. Can I modify the amount of the credit line?

Yes, the amount displayed in the proposed offer represents the maximum amount of the credit line that can be granted by BT. You can modify this amount to a smaller amount than the maximum amount.

9. To what address can the card be sent to the home by mail?

The card can be delivered both to the address from the identity card and to an address communicated by you during the online credit granting flow, in BT Pay.

10. What is the credit card line increase option?

The credit card increase option is a service offered by Banca Transilvania. This service will allow you to apply and, based on BT's decision, to obtain an increase in the credit line associated with your credit card.

11. How do you access the credit card line increase option?

Certain categories of application users, among those identified as retail bank clients, residents, credit card holders issued on the personal account added in BT Pay, will be able to view the option to increase the credit card limit in the application.

12. What are the stages of increasing the credit line related to the credit card?

To be able to increase the line of credit, you must perform the following operations.

photographing the identity card and confirming the data from the identity card;
validation of the phone number declared to the bank and the email address, by entering the code received via SMS;
completion of certain personal data regarding: marital status, studies, profession, employment contract period, group affiliation, payment obligations;
signing the ANAF consultation agreement.
acceptance of the offer presented for the increase of the credit line, specific costs of the credit card, viewing of the credit card benefits.
reviewing the documents related to the credit line increase, acknowledging and signing them with a qualified electronic signature. The application of the qualified electronic signature will be done by entering the code received via SMS.

13. How much time do I have to complete the request for increasing the line of credit?

You will have a maximum period of 72 hours in which you can complete the request for increasing the credit line. The first stage, of filling in certain information requested by BT and signing the agreement for consulting ANAF, must be completed within a period of 48 hours.

The second stage, from the moment of signing the agreement for consultation with ANAF until the moment of signing the contractual documents, must be completed within a period of 24 hours.

If within either of the two stages the maximum deadline is exceeded, the user will restart the credit line increase process from the beginning.

14. Can I change the amount of the credit line?

Yes, the amount displayed in the proposed offer represents the maximum amount of the credit line that can be increased by BT. You can change this amount to a smaller amount than the maximum amount.

XI. Bill Payments

1. What is the Bill Payments service?

Plati Facturi is a service offered by Banca Transilvania. This service allows individual users to pay utility bills.

2. What operations can you perform within the Bill Payments service?

Through this service, Banca Transilvania offers users access to:

a) Payment of invoices to agreed suppliers using one of the methods below:

connecting the account related to an approved utility provider;
connecting the account to the Pago Application and importing the connected suppliers from within the Pago Application;
scanning an invoice received from an approved utility supplier, without the configuration mentioned above;
requesting an amount from a third party for the payment of an invoice.

b) Viewing the history of payments made to approved suppliers;

3. How do you access the Bill Payments service?

The Bill Payments Service will be allowed only to BT Pay users identified as bank clients.

In the BT Pay application, the Bill Payments functionality can be accessed from the main screen of the application.

4. How do you connect the account from Pago?

In case you are also a user of the Pago application, you will be able to import data from the Pago account within the BT Pay application.

This option will be visible both at the first access and subsequently, after deleting all connected providers.

The data import mechanism is implemented as follows:

In the Pago application, a code will be displayed for logging into BT Pay;
In the BT Pay application you will enter the email address associated with the account from the Pago application together with this code, which was displayed in the Pago application;
In case the code and email address are successfully validated, then your Pago account will be connected to BT Pay.

Following the data import, the suppliers connected through the Pago application will be displayed, as well as the information about the invoices to be paid or those already paid.

This data synchronization will be performed only when connecting the Pago account through the BT Pay application. Subsequently, no further synchronizations of this data will be made. Thus, any changes within the Pago application or within the Bill Payments functionality in BT Pay will not be visible in the other application.

5. How do you connect suppliers?

BT Pay user will be able to connect utility providers from the main screen of the application.

You will therefore have to accept the terms and conditions of service use in the BT Pay framework and confirm that you have taken note of Information Note related. Later, you will have the possibility to select the desired supplier categories.

After selecting the suppliers from the desired supplier categories, you will be able to connect each supplier individually by entering the login data requested by each supplier.

It is possible to connect to the same provider with different connection data, thus on multiple client accounts. As a result of this, the same provider will appear multiple times.

In case of connecting certain suppliers, marked in the application with a distinct symbol, respectively , it will be necessary to activate one of the paid options.

In the case of certain providers, prior consent from the client is required for accessing account data at the provider. In this case, when initiating the connection to the provider from the application, if you have not given prior consent, then you will be redirected to the provider's website where you will be able to express the requested consent.

You will also be able to connect multiple accounts related to the consumption locations from the same supplier.

6. How do you view the issued invoices?

After successfully connecting at least one provider within the Invoice Payments functionality, you will be able to view the history of paid invoices, as well as those that need to be paid.

Invoices that have not already been paid can be viewed at the supplier level by selecting the supplier, or at an aggregate level as a total of invoices from all connected suppliers.

For each invoice among those to be paid, you will be able to perform one of the following actions:

You will be able to view the invoice in pdf format;
You will be able to request the invoice payment;
You will be able to select the invoice to be paid.

For any questions or inadvertences regarding this information, you can contact the issuing provider of the invoice.

7. How do you pay a bill?

You will be able to pay one or more invoices simultaneously, according to your choice.

Payment of invoices will only be possible as full payment of the respective invoice(s); partial payments of an invoice cannot be made.

Payment of bills can be made from any account attached to a debit or credit card issued by Banca Transilvania, as a natural person, enrolled in BT Pay. You will not be able to make bill payments with the meal voucher card.

Confirmation of the payment operation will be done by entering the screen unlock method.

Payments are recorded with the date of the day on which the payment was made, the update of the payer's situation in the provider's records is carried out according to the provider's procedures, independently of the bank's control.

8. Cum scanati si achitati o factura?

For certain suppliers you will even have the possibility to pay the invoice by scanning the barcode.

In order to use this functionality, you will need to grant access to the camera.

For a scanned invoice, in certain cases, you will need to enter certain data for the invoice you want to pay. The data required to be entered by the user after scanning an invoice are specific to each supplier, according to their requirement.

The confirmation of the payment operation of a scanned invoice will be done by entering the application's PIN, biometrics, or the phone unlocking method.

9. What is the fee charged by Banca Transilvania for bill payments?

For bill payments, Banca Transilvania will not charge fees.

10. How can the suppliers enrolled in Invoice Payments be deleted?

A supplier added in the application can be deleted, regardless of its state: connected, disconnected or not connected.

If a supplier is deleted, you will be able to later re-add that supplier.

Deletion is initiated by pressing the delete button/icon in supplier details within the Invoice Payments service.

11. What are the options related to the Bill Payment service?

For the bill payment service offered in BT PAY, you may also be able to choose one of the existing options:

Free: it is a free, default option, within which you can make up to four bill payments per calendar month, except for payments to providers marked by the specific symbol ;
Facturi Plus: is a monthly prepaid option for the upcoming month, in the amount of 5 lei/month, within which you can make a maximum of 8 bill payments per month, including to suppliers marked with;
Unlimited Invoices: it is a monthly prepaid option for the upcoming month, worth 15 lei/month, within which you will be able to make an unlimited number of bill payments, including to providers marked with .

You will be able to select an option after linking at least one supplier account. The options are visible in the "Bill Payments" section -> Settings from BT Pay.

In case of selecting the option Facturi Plus or Unlimited Invoices you will have to select your own card issued by Banca Transilvania in your name from the attached account to which the value of the selected option will be debited monthly. You will benefit from a testing period (also called trial period) for 15 days, subsequently the first payment for the option will be made from the selected card. The value of the option will be withheld from the account attached to the card, regardless of whether you make the number of payments corresponding to the respective option after the 15-day trial period. Thus, the first payment of the selected option will be made from the chosen card on the 16th day after selecting the type of option.

The option to activate a paid option is presented to you when you want to make more than 4 bill payments within a calendar month or want to connect a supplier marked with.

In case of changing the option type from Facturi Plus in Unlimited Invoices, at the time of modification the cost difference between the option will be charged Facturi Plus and the option Unlimited Invoices for the current month.

In case of changing the option type from Unlimited Invoices in Facturi Plus, the benefits from the option Unlimited Invoices will remain active until the end of the billed month.

If at the time of any payment you no longer hold your own card issued by Banca Transilvania in your name, selected for payment in the application, the option will be closed. If at the time of any payment the account balance is not sufficient, the Bank will try to debit the account within the next 3 calendar days. In the event that the option payment cannot be made, the option will be closed; In case of closing the option in accordance with the previous provisions, you will be informed about this through a notification within the application.

If you unsubscribe trial period, iar ulterior va veti abona din nou, la data abonarii veti plati costul optiunii selectate, intrucat perioada de incercare gratuita se ofera o singura data pentru cele 15 zile.

In case you want to remove the paid option, you will be able to request this through the BT Pay application. The benefits for the current month will remain active until the end of the paid period.

In case of activation of one of the options Facturi Plus or Unlimited Invoices and deleting the BT Pay application, the selected option will not be automatically deactivated. It is necessary to consider canceling the option in BT Pay before deleting the application.

12. Will my subscription from the Pago Application also be imported into the Bill Payment Service?

In case there is an active subscription in the Pago application, it is not transferred to the BT Pay application. If unsubscribing is desired within the Pago application, the specific steps of this application are followed.

13. How long does the confirmation of payments to the supplier take?

Payments related to utility bills are settled within up to 3 working days. After confirmation, the payments also appear with the suppliers with the day they were made within the Bill Payments service.

14. Some information in the invoices is incorrect. How do I proceed?

The information from your bills is taken from the online accounts of each provider. In such cases, please contact the respective provider.

XII. Granting a credit line in the form of overdraft

1. What is the overdraft granting option?

The overdraft granting option is a service offered by Banca Transilvania. This service will allow you to apply for obtaining a line of credit in the form of an overdraft.

2. How do you access the overdraft granting option?

To access the overdraft granting option, you must be identified as an individual resident bank client, have at least one BT debit card issued on your personal account, except for the BT meal card, be aged between 18-60 years, not be an employee of the BT Financial Group, and not hold an overdraft at BT.

3. What are the stages of granting an overdraft?

To be able to obtain an overdraft online, you must perform the following operations:

photograph the identity card and confirm the data from the identity card;
validate the phone number declared to the bank and the email address, by entering the code received via SMS, respectively email;
you complete certain personal data regarding: marital status, education, profession, period of employment contract, group membership, payment obligations;
you sign the consultation agreement with ANAF;
you accept the offer presented for granting the overdraft, including the maximum amount you can obtain, its specific costs, viewing the benefits;
you browse the documents related to the credit contract, acknowledge and sign them with a qualified electronic signature;
the electronically signed documents are sent to you by email, to the previously confirmed address.

4. How much time do I have to complete the overdraft application?

After you have completed the requested information, within a maximum of 48 hours you must proceed to the next step and sign the ANAF consultation agreement. If you fail, your request will expire and you will need to start the process over.

After you have signed the ANAF consultation agreement, make sure to complete the entire process and sign the contract documents for the overdraft within a maximum of 24 hours. If you do not meet this deadline, the ANAF agreement expires and you must start the process over from the beginning.

5. What software is used for signing documents?

BT Pay application uses the services of Asseco and AlfaTrust. Through these integrations, the user signs both the documents necessary for ANAF consultation and the contractual documents for granting the overdraft through electronic signature.

6. In how much time can the line of credit be accessed?

The line of credit can be accessed immediately after completing the process and signing the contractual documents for granting the overdraft.

7. Can I change the credit line amount?

Within the process, the amount displayed in the proposed offer represents the maximum credit line that can be granted by BT. You can modify it with a smaller amount depending on your needs. This will be the credit line that will be granted to you and that will also appear in the contractual documents.

XIII. Accounts

1. How do I add an account in BT Pay?

You can add a personal current account in BT Pay by accessing the “Accounts” section and following the steps to add the personal current accounts of your choice.

2. Can I add multiple accounts in the application?

Yes, you can enroll all current accounts opened at Banca Transilvania, regardless of their currency.

3. How do I open an account from the accounts section?

To open a current account you need to access the "Accounts" section, press "+", choose "Open a new account", select the desired currency and accept the terms and conditions. Also, during a currency exchange operation, if the account in the purchase currency is not opened, the user will be able to open the account within the process, following the steps in the application.

4. How do I delete an account from the Accounts section?

You can always delete an account from BT Pay, using the Delete this account option. Subsequently, if you want to re-add it, you need to repeat the steps from point 1.

5. What can I do in the Accounts section? (option available only to individuals)

automatic addition of PF accounts opened at BT and those opened directly in the BT Pay application
view active accounts and display their balances;
view attached cards for each account;
visualization of designated cardholder cards;
transfers between own accounts;
making transfers in lei (interbank and intrabank);
making transfers via RoPay Alias;
viewing, setting and deleting recurring payments;
view transaction history and pending transfers;
distribution IBAN;
payment of invoices by payment order;
automatic import of beneficiaries saved in the Neo BT and BT 24 applications card;
current account opening in RON or another currency;
execution of currency transfers (interbank and intrabank; for additional information, consult: Transaction Processing Schedule);
reordering, renaming and deleting accounts;
viewing and distributing account statements.

6. How do I transfer money?

To initiate a new payment, click the "New Payment" button where you can choose the recipient from the recent transfers list or saved beneficiaries. If you are not found in either of the two options, you have the option to initiate the payment to a new IBAN by pressing the "Send to a new person" button.

7. Are there commissions and fees for transfers?

Consultation list of fees and commissions which are charged by BT, as well as the maximum transfer limits.

8. How do I view transactions?

In the "Transaction History" screen, all completed transactions as well as those pending will be displayed. You can also search for a specific transaction using the "search" function found both in the cards tab and in the accounts tab.

9. How do I set up a recurring payment?

Recurring payment can only be set when initiating a new transfer to another beneficiary. This will only be possible if there is a sufficient balance to make the payment. The recurring payment can be set to weekly, monthly, or bi-monthly.

10. How do I make a currency exchange?

The currency exchange can be accessed from the "Accounts" section by selecting the button specific to this type of operation and following the steps in the application.

The currency exchange can also be made from the "Cards" section, being available for the currencies EUR, USD, which also have a card available in the application.

11. Are there exchange fees?

Currency exchange does not involve commissions. At the time of the exchange, the exchange rate applied by Banca Transilvania displayed in real time in the BT Pay application will be used.

12. In what currency can I exchange currency?

The currencies that can be bought/sold through the application are: RON,EUR,USD,GBP,CHF,DKK,NOK,CAD,SEK,JPY,AUD,HUF,CZK,PLN and MDL.

13. Can the exchange rate change?

The exchange rate practiced by BT is displayed in the application in real time and can be modified at any time until the signing of the currency sale/purchase order by the client.

14. Is there a limit for the amounts I want to buy/sell and what is the Transaction Processing schedule? Is there a daily transaction limit?

These are processed 24 hours a day, 7 days a week, as follows:

from Monday to Friday - in the time interval 9:00 - 17:30 with no limit on amount;
from Monday to Friday, outside business hours (after 5:30 PM, Romania time) , on weekends or any non-working day, up to a maximum amount of 50,000 lei/day (equivalent in any currency)

The user can perform at most 25 currency exchange operations in a single day.

15. Can I print my account statement from BT Pay?

This functionality refers to the possibility for a user to generate a bank statement belonging to a current account added in the BT Pay application, by accessing the "Bank Statement" button and selecting the desired period.

16. How can I close an account in BT Pay?

You access the application BT Pay -> Accounts Section -> Account Settings -> Close Account

17. Will a fee be charged for closing the account through BT Pay?

No, Banca Transilvania does not charge a fee for current account closures.

18.I have only one current account in EUR currency, I no longer use this account, can I close it from the BT Pay application?

Yes, you can close the only current account in EUR currency or any other currency, it is mandatory to have at least one current account in RON currency.

19.I have only one current account in the RON currency, can I close it from the BT Pay application?

If this is the only current account in RON currency that you hold, it cannot be closed through the BT Pay application, you need to present yourself at a BT branch.

20.What do I do if I have a balance on the account I want to close?

In the situation where you want to close the current account that has an available balance you have the following options:

transfer the available balance from the account you want to close to another current account in the same currency;
you perform a currency exchange on the account in the situation where you no longer have another account in the respective currency.

21.Can I close an account to which I have an attached debit card?

Unfortunately, you cannot close the account in BT Pay if there is an attached, active debit card on it. For this situation, it is necessary to visit a BT branch.

22. What accounts can be closed through the BT Pay application?

Through the BT Pay application, only current accounts in any currency can be closed, it is important that it is not your only current account, that you do not have active attached cards, that it is not the settlement account related to a loan or bank deposit, that you do not have unauthorized debits.

23.I accidentally closed a current account in BT Pay, how can I reopen it?

If you have successfully completed the account closure process through BT Pay and have received confirmation that it was successfully closed, unfortunately, you can no longer reopen it. You can open a new current account through BT Pay.

24.What happens if the instant payment service is not available?

In the situation where the Instant Payment Service is not available (due to technical reasons or because of the temporary unavailability of the system), the user will be informed through an error message displayed at the moment of initiating the transfer. The transaction will not be processed through the instant payment channel, and the amount will not be debited. Subsequently, the user has the possibility to resume the transfer using the alternatives available in the application, such as the "normal" or "urgent" payment options, depending on the necessity and the desired processing time.

XIV. Savings

1. What does the Savings functionality mean?

This functionality refers to the user's ability to view, constitute saving products available in the offer of Banca Transilvania for individuals, respectively to close/terminate them.

2. Which clients are eligible to use this feature?

Functionality is available only to Bank Transilvania customer account holders, natural persons, who are over 18 years old, have completed the identification process, and have a PIN set in the application.

3. What types of operations can I perform within the Savings functionality?

If you do not have savings products:
In the “Savings” section you will be able to see the options for Savings Accounts and Term Deposits. From this screen you can initiate a constitution process, selecting a type of savings product from the BT offer.
If you have savings products:
In the “Savings” section you will be able to see your existing products and you will have a complete overview of the savings products you currently hold. In case you hold multiple products of the same type - in different currencies, these will be displayed in separate sections. The existing savings products are divided into categories: Savings accounts (including RoundUp), Time deposits, Collateral deposits.

4. How do you open a savings account?

You choose “+” from the “Savings” section – create a new Savings Account - select a currency (RON/EUR) – I want an account – choose the current account from which you want to transfer the amounts to the savings account – enter the amount – press “confirm” – establish Savings Account.

5. How do I fund a savings account ?

Access the “Savings” section - select the savings account - choose the “Add money” option – select the current account from which the savings account will be funded – enter the amount you want to transfer to the savings account – choose “Confirm”. You can also choose to transfer the desired amount of money recurrently, on a date of your choosing.

6. How do I close a savings account ?

You access the “Savings” section – select the savings account – Account settings – close account – select the current account where you want to transfer the amounts existing in the savings account – confirm transfer.

7. What types of deposits can I make ?

You have the possibility to constitute any type of classic term deposit available in the BT offer.

8. How do I cancel a time deposit ?

You access the “Savings” section – select the deposit you want to close – close account – choose the desired closure option (at maturity / before maturity) – select “close deposit”.

XV. RCA Insurance

1. What is the RCA Insurance option?

This option allows BT individual clients to view offers and purchase RCA insurance policies directly from BTPay.

2. How do I access the option to issue RCA insurance?

The "RCA Insurance" option is allowed exclusively for BT individual clients, BTPay users.

In the BT Pay application, the option can be accessed directly from the application's main screen: Insurance -> Your insurances -> RCA Insurance.

3. What documents do I need to issue an RCA policy?

Considering that the data about the car and the data about the car owner must be completed, the client needs the car registration certificate and the owner's identity document. The application has the document scanning function to streamline the data completion process.

4. How do I view the offers?

After successfully completing all fields in the application regarding the car, the owner, and the period, the client will click the "See offers" button. Thus, all insurance offers will be displayed on one screen, and the user has the option to choose one of the offers, for a period of 6 months or 12 months, with or without direct settlement. Subsequently, the client can select the most suitable offer for him and will make the payment of the amount indicated in the chosen offer.

5. How do I view the issued insurance policy?

After issuance, the client will have the possibility to view or download insurance policies, at any time, in PDF format directly in the BT Pay application.

6. How do I make the payment for the RCA insurance policy?

Payment can only be made through a card registered in BT Pay. By pressing the “I want to pay” button, the user agrees that the amount corresponding to the RCA policy indicated within the chosen offer will be debited from the account to which the card used for the payment is attached.

If the payment is initiated with a credit card, the customer will have the option either to select full payment or to pay in 3, 6 or 12 installments without interest.

7. How long after payment is the insurance policy issued?

The insurance policy will be issued immediately from the moment the payment is made in BT Pay and can be accessed or downloaded directly from the BT Pay application.

8. How long does BT Insurance Broker take to return the money in case of a return?

In case the client is in a situation where they must receive a premium refund for the RCA insurance policy, BT Insurance Broker will return the money to the account within a maximum period of 5 - 7 working days.

9. In what case can I request the termination/cancellation of the RCA insurance policy?

The cancellation of the RCA insurance policy can be done in the following cases:

in case there is still another valid policy issued for the same car, in which case only the first RCA policy remains valid;
to the insurer's decision in the case of a request for modification of an RCA policy that has not entered into force;

Termination of the RCA insurance policy can be done in the case the car is transferred

10. How do I request the termination of the RCA insurance policy?

In case you want to terminate the RCA insurance policy for a reason mentioned above, you contact BT Insurance Broker by email: vanzari@btbroker.ro.

11. How can I modify the data on the RCA insurance policy?

In case the client finds that the information on the RCA insurance policy is incorrect (address, owner's data, car registration number, driver's data, etc.), the client can request the modification of the data on the issued document at the e-mail address vanzari@btbroker.ro.

12. In how much time are requests for termination or modification of data on the RCA insurance policy resolved?

Requests for either termination or modification of RCA insurance policies will be processed within a maximum of 5-7 working days by the insurers who issued the policy.

All information regarding the request will be communicated by BT Insurance Broker vanzari@btbroker.ro and they will also send the necessary documents to the insurer and inform him about the request.

13. What do I do if I cannot access the RCA insurance policy from BT Pay?

In case the policy is issued, but it is not visible in BT Pay, it is necessary to contact BT Insurance Broker at the address: vanzari@btbroker.ro.

14. What should I do if the RCA insurance policy has not been issued even though I have completed all the requested information?

In case the user encounters unforeseen situations at the time of issuing the RCA insurance policy in BT Pay, it is necessary to contact BT Insurance Broker at the address : vanzari@btbroker.ro.

XVI. Travel insurance

1. What is the Travel Insurance option?

This option allows BT individual customers to view personalized offers based on needs analysis and to purchase travel insurance policies directly from BT Pay.

2.How do I access the travel insurance issuance option?

The "Travel Insurance" option is allowed exclusively for BT individual clients, BT Pay users who meet certain eligibility conditions.
Within the BT Pay application, the option can be accessed directly from the main screen of the application: Travel insurance.

3.How do I view the offers?

After successfully completing the needs analysis and the policy start period, the client will see a personalized insurance offer on a screen, and the user has the possibility to choose the offer or to request a new offer. Subsequently, the client can make the payment of the amount indicated in the presented offer.

4.How do I view the issued insurance policy?

After issuance, the client will receive the insurance policy in PDF format at the completed and validated e-mail address.

The client receives an email which represents the confirmation of the policy issuance and contains all the documents found in the flow, along with the Insurance Policy issued by the Insurer.

5.How do I make the insurance policy payment?

Payment can only be made through a card registered in BT Pay. By pressing the "Confirm and Pay" button, the user agrees that the amount corresponding to the policy indicated in the chosen offer will be debited from the account linked to the card through which the payment is made. In case the user selects a credit card for payment, they will have the option to choose either full payment or up to 12 installments.

6. How long after the payment is made is the insurance policy issued?

The insurance policy will be issued within a maximum of 30 minutes from the moment the payment is made in BT Pay and will be sent to the client's e-mail address.

XVII. Credit card insurance and overdraft

1. What is line of credit insurance?

Metropolitan Life life insurance attached to the BT credit card and overdraft offers financial protection in case of death, involuntary loss of employment, and hospitalization caused by accident or illness depending on the socio-professional status.

2. There are additional benefits

You enjoy up to 3 months of free insurance.

3. How can I obtain this insurance?

Insurance can be obtained by BT individual clients, BT Pay users who meet the eligibility conditions. It can be accessed from the BT Pay application, either from the main screen in the Insurance menu, or from the card menu in the Credit Info section.

4. What are the insurance costs?

The insurance premium is 0.268% of the amount used from the credit line, in the previous month (example: 2.68 lei for every 1000 lei used). If you do not use the credit line in a month, you do not have to pay the premium for the following month, but the insurance remains in effect.

5. What are the steps for activating the policy?

After accessing the Insurance menu --> Credit line insurance or Credit info --> Credit line insurance from the BT Pay application, you can view the insurance offer and issue the policy. The documents are sent to the email address confirmed in the policy issuance process.

XVIII. Home insurance

1. What is the Optional Home Insurance option?

This option allows BT clients who have a home to issue directly from the BT Pay application an optional home insurance policy or, when necessary, the package consisting of the optional home insurance policy + the PAD policy.

2. How do I access the option to issue the Optional Housing Insurance?

The option is exclusively available to BT clients, BT Pay users, natural persons who hold or do not hold a mortgage credit at BT. In the BT Pay application, the option can be accessed from: main screen:

Insurance → Home insurance
HUB Screen or
Credits Section → Insurance.

3. How do I view the offers?

After filling in and confirming the information about the residence and the insured, the client is directed to the offer screens. Depending on preferences, they can select the Gold Package or the Silver Package and can add the available optional coverages (central heating insurance, electrical damage, emergency technical assistance).

4. How do I view the issued insurance policy?

After issuance, the policy can also be viewed and distributed directly from BT Pay, in the Insurance → Home Insurance section.

5. How do I make the payment for the optional insurance policy or optional + PAD?

Payment can only be made with a BT card registered in BT Pay. By pressing the "Confirm and pay" button, the customer expresses their agreement to debit the selected card account.
Payment is always made in RON. For policies in EUR, conversion at the BNR exchange rate on the day of payment applies.
Clients can also pay in 6 or 12 installments using BT credit cards.

6. Can I use the home insurance policy issuance option if I do not have a mortgage loan at BT?

Yes, a home insurance policy can be issued even if you do not have a mortgage loan with BT.

7. What is the validity period of the AEL policy?

The policy is valid for 12 months from the start date.

8. When does the validity of the optional policy start?

T+1 if there is no active policy
The day immediately following the expiration of the existing policy (if it expires in less than 30 days)

9. What is the maximum insurable amount?

The total insured amount (building + contents) cannot exceed 500,000 EUR or the equivalent in RON.

10. What limits does the value of the content have?

The value of the content must be between 10% and 30% of the value of the property, but not more than 30,000 EUR or the equivalent in RON.

11. Can I change the market value of the property?

Only the pre-filled market value can be increased. It cannot be decreased below the updated market value from the system.

12. Is the existence of a PAD policy mandatory?

Yes. For issuing the optional policy, it is mandatory to have an active PAD policy for the same property.

If there is no active PAD policy, it can be issued directly in the AEL flow, with a start date of T+5.

XIX. BT Pay Kiddo

1. What is BT Pay Kiddo?

Functionality that offers the legal representative the possibility to grant permission to use BT Pay for minors aged between 8-18 years (hereinafter "minor"). This process is carried out exclusively online, finally providing the legal representative with a new “Kiddo” option on the main page of the BT Pay application, through which they can view and perform certain operations. The functionality is addressed to:

Minors aged between 14-18 years;
Minors aged between 8-18 years.

2. What conditions must I meet as a legal representative/guardian to activate BT Pay Kiddo?

To activate BT Pay Kiddo, the legal representative/guardian must have the BT Pay application for which the identification process has been completed and meet the conditions below:

For minors aged between 14-18 years with a bank account, the legal representative must be a natural person with an account opened at BT and must be authorized with a unique signature on the minor's account;
For minors aged between 8-18 years attach to the parent's account, the legal representative must be a natural person account holder.
3. What conditions must the minor meet to have BT Pay?

For minors aged between 14-18 years:

Must be at least 14 years old and hold an identity card issued in Romania;
He should also have an account and a card issued in his name;
To have a telephone number declared in relation to the bank (the minor's number).

For minors aged between 8-18 years not yet completed attached to the parent's account::

Must be at least 8 years old.

4. How do I activate BT Pay Kiddo?

As a parent/guardian/legal representative of a minor over 8 years old ('the minor'), if you want to grant them the possibility to access/use BT Pay for minors, you can do this directly from your app by accessing the "BT Pay Kiddo" option and following the steps in the app: completing the identification process if necessary, accepting the legal terms for this functionality, giving consent for the processing of the biometric personal data of the minor aged between 14-18 years, providing the minor's personal data consisting of the phone number declared at the bank on their account and the CNP of the minor aged between 14-18 years, respectively the phone number, the CNP of the minor and the full name for those aged between 8-18 years not yet completed attached to the parent's account. Alternatively, for minors aged between 14-18 years, you can grant permission to use BT Pay for minors also at a BT branch.

5. How does the minor activate BT Pay?

For minors aged between 14-18 years:

After the parent grants permission to access/use the BT Pay application, the minor must download the BT Pay application from AppStore/GooglePlay/Huawei App Gallery and follow the enrollment steps in the application.

For minors aged between 8-18 years not yet completed attached to the parent's account::

In order to grant minors permission to use BT Pay, the BT Pay user parent will access the BT Pay Kiddo functionality from their own Application and will provide the Bank with the requested information, namely the personal numeric code, last name, first name, and phone number of the minor. At the time of granting access, the parent will also request the issuance of a card for the child, which will be issued on the parent's account and will be attached to a dedicated sub-account. After the parent grants permission to access/use the BT Pay application, the minor will install BT Pay from the dedicated stores mentioned above, using the phone number declared by the parent at the time of granting permission. The parent authorizes the installation of the application and the addition of the BT Kiddo card through the phone unlocking method from their own BT Pay application and through an OTP code sent via SMS to the parent's number, which the minor will enter into their application. The minor will access the “+” button at the top right of the screen, will see the card, and will verify its registration in BT PAY through an OTP sent via SMS to the parent's number. Subsequently, the minor will have access to the BT Pay functionalities dedicated to minors over 8 years old.

6. I am a minor and I have BT Pay, what operations can I perform?

For minors aged between 14-18 years:

Registration of BT cards in app;
Payments by phone at the POS; for phones with the Android operating system, payment is made with BT Pay. For users with iOS phones, the card can be added to the Apple Pay solution, directly from the BT Pay application in compliance with the conditions established by the application provider, including the conditions regarding the user's age;
Money transfer;
Request for money;
Displaying card data and confirming online payments;
Cash withdrawal from contactless ATM or based on code generated in the application;
View card balance, card transaction history, and viewing card expenses by category;
RoundUp Activation;
Activation of offers from the Prizes in Motion section.

For minors aged between 8-18 years not yet completed attached to the parent's account::

Payments with the phone; for phones with Android operating system, payment is made with BT Pay. For phones with iOS operating system, the card cannot be added to Apple Pay, according to the age conditions imposed by the provider, namely minimum 16 years;
Request money from the parent who granted permission to use the BT Pay application;
Cash withdrawal from the contactless ATM (with BT Pay using NFC technology for phones with Android operating system, or using the card;
Balance view;
View card expenses and transaction history.

7. I am the legal representative/ guardian and I have granted the minor permission for BT Pay, what operations can I perform?

For minors aged between 14-18 years, subsequently adding a BT card issued in the name of the minor, if it is attached to the minor's personal account, the parent can perform the following:

Set transaction limits;
Temporarily block or permanently/unblock the card;
View the card balance;
View transactions/ transfers made by the child.

For minors aged between 8-18 years not yet completed attached to the parent's account:, after the card is issued on the parent's sub-account and added in the child's application, the parent will have available in the "Kiddo" tab the following information and actions:

Change transaction limits related to children's cards;
Temporary or permanent blocking/unblocking of the card; adding money: the parent will select their own card from which they want to make the transfer (only BT cards issued on the holder's account are accepted, and the transfer will be made automatically to the child's card;
Balance card view;
Viewing transactions/ transfers made by children.

8. For how many minors can I request access in the BT Pay Kiddo application?

For minors aged between 14-18 years you can add a maximum of 5 minors;
For minors between 8-18 years old not completed you can add up to 5 minors

9. Do I have transfer limits if I am a minor?

For minors aged between 14-18 years, the maximum daily/card transfer limits are:

Money remittance 500 RON and 100 Euro in max. 10 transactions/day;
Collection maximum 2000 RON and 400 euro in max 10 transactions per day.

For minors aged between 8-18 years attached to the parent's account, the maximum daily transfer limit (receiving money from the legal representative who granted access) is a maximum of 2000 RON in up to 10 transactions per day.

10. The minor has changed their phone number, what do I do?

For minors aged between 14-18 years:

It is necessary first to update together with him the phone number in the bank's system. This operation can be done either online (if you have access to the previous phone number) or at a BT branch. After the update, you need to access the "BT Pay Kiddo" button, select the minor for whom you want to make the change, and enter the new phone number. After following the steps in the app, the minor must reinstall the BT Pay application and the identification process will be resumed. If you do not want the minor to be identified in BT Pay, you must present yourselves together at a BT branch.

For minors aged between 8-18 attached to the parent's account::

The parent who gave the child access to Bt Pay and created the connection must request deactivation of the connection on the old number at the bank branch or Call Center.

11. The minor uninstalled the BT Pay application, can I still see the “Kiddo” tab

For minors aged between 14-18 years:

In case of uninstallation of the application by the minor, the legal representative of the minor will be able to perform the operations mentioned above on the BT Pay Kiddo option. The BT Pay Kiddo option will no longer be visible if there is no BT card added in the minor's BT Pay application attached to their personal account.

For minors aged between 8-18 attached to the parent's account::

In case of uninstalling the BT Pay application by a minor, the minor's legal representative will continue to see their card in the BT Kiddo tab. The minor will be able to reinstall the application by repeating the initial installation steps and obtaining authorization from the parent.

12. What happens when the minor turns 18 years old?

30 days before reaching the age of 18, the minor will be informed through an in-app notification regarding the limitation of access to BT Pay functionalities for minors. Upon the minor reaching the age of 18, they will need to reinstall the application and go through the enrollment process using the newly issued identity card. Previously, the newly issued identity card must be updated in the bank's system.

13. Are there fees for BT Pay Kiddo?

For information regarding fees and commissions please go through the list of taxes and commissions in BT Pay.

14. How can I open an account for a child?

To open an account in the minor's name, it is necessary to present yourself at any BT unit together with the minor aged between 14-18 years, his identity card, and his birth certificate.

15. Is there a possibility to connect for the second legal representative (parent)?

For minors aged between 14-18 years:

Yes. In the event that a legal representative of the minor has granted permission to use Bt Pay for minors, connecting to the minor's user account in BT Pay by a second legal representative is allowed at any time, provided that this person is also authorized on the minor's account. The steps that the second representative must follow are similar to those for connecting the first representative.

For minors aged between 8-18 years not reached::

A minor between 8-18 years old can obtain access to BT Pay from a single legal representative.

16. How can a parent withdraw money for minors aged between 8-18 years not yet completed attached to the parent's account?

The parent who created the connection can withdraw the money by accessing the button "Take the money back".

XX. Move your money to BT

1.What is the option “Move your money to BT”?

Functionality that offers the BT Pay user the possibility to recurrently transfer their income or other amounts that are in the account linked to a non-BT card registered in BT Pay, to an account linked to an existing BT card in the wallet.

2.How do I access the "Move your money to BT" option?

The option "Move your money to BT" is allowed exclusively for BT individual clients, BT Pay users, with at least one BT card and one non-BT card enrolled in the wallet.

Within the BT Pay application, the option will be accessible directly from the main screen of the application by pressing the "Move your money to BT" button.

3.What are the steps taken to set the option "Move your money to BT"?

After pressing the “Move your money to BT” button:

The user will choose the non-BT card enrolled in the wallet from which they want to set the transfer;
In the next screen, the user will choose the BT card enrolled in the wallet in which they want to receive the money;
Subsequently, the user will be able to fill in the transfer amount in lei that they want to make from the non-BT card to the BT card, its details, and will be able to choose the desired recurrence: weekly, monthly, or every two weeks.

XXI. Granting Non-card Loans

1. What does the option to grant a non-card credit in the BT Pay application represent?

The option to grant a non-card loan is a service offered by Banca Transilvania that allows you to apply for a 100% online non-card loan, based on simplified documentation.

2. How do you access the non-card credit option in the BT Pay application?

To access the option of granting a non-card loan, you must be a resident natural person, be a BT client, be aged between 18-64 years, not be employed within the BT Financial Group, and have declared your income to ANAF.

3. What non-card credit products can I access in the BT Pay application?

Currently, through the BT Pay application you can apply for an unsecured personal loan.

You have the possibility to configure your loan according to your needs. Thus, you can opt for a personal loan with or without included insurance, the interest rate of the loan can be fixed or variable, and the monthly installments can be equal or decreasing.

4. How can I apply for a personal loan through BT Pay?

The request for a personal loan can be initiated from the main menu of the BT Pay application, by accessing the "Loans" menu or from the "News" section the banner "Personal loan".

In case you already have a loan from Banca Transilvania, in the "Loans" menu you will find displayed the details of the contracted loan, and with a simple slide on the screen you will see the option to apply for a personal loan.

5. What amount can I request for a personal needs loan 100% online?

The minimum amount that can be granted through the BT Pay application is 5,000 Ron and the maximum amount cannot exceed the value of 120,000 Ron.

6. For what period can the personal needs loan be requested 100% online?

Personal loan can be requested for a period between 1 year and 5 years.

7. What are the stages of granting a personal loan?

You access the "Credits" tab from the main menu of the BT Pay application or from the "News" section the "Personal loan" banner and request a simulation of the personal loan;
You configure the credit and enter a series of information regarding: the requested amount, the period, the type of interest, the type of installments, and the income collection into the account;
At the moment you select the type of interest and the type of installments, a separate page with an informative note will open, which we recommend you go through so that you can choose the best option for yourself;
You analyze the loan offer with insurance and the loan offer without insurance, select the option most suitable for your needs and apply for the loan online;
You read the “Information regarding the processing of personal data” and express your agreement for the processing of personal data and biometric data. In case you opted for a personal needs loan with insurance, your consent is required for the payment of the balance or the monthly installment to the insurer in the event of an unforeseen event;
You confirm and validate the data from the ID card or request their update in case the data displayed in the application is no longer current;
Validate the email address by entering the code received by email;
You complete certain personal data regarding: marital status, residential status, education level, current profession, type of employment contract, payment obligations, the date on which you want the monthly installment payment, group membership and you declare whether or not you have other loans under review;
You take a selfie according to the instructions displayed in the application;
You confirm that all entered data are correct and sign the ANAF consultation agreement. In case you have an ANAF agreement signed in the last 24 hours, the signing step will no longer be necessary;
Do you accept the offer presented for granting the personal loan? By accepting the offer you agree with the amount offered, the credit period, and the related cost;
You go through the documents and electronically sign the documentation related to the loan;
You receive the electronically signed documents at the previously confirmed e-mail address.

8. How much time do you have available to finalize the credit application?

After you have completed the requested information, within a maximum of 24 hours you must proceed to the next step and sign the ANAF consultation agreement. If you fail to do so, your request will expire and you will have to restart the process from the beginning.

After signing, the consultation agreement with ANAF it is necessary to sign the contractual documents related to the personal loan within a maximum of 24 hours. If you do not manage to fit within this timeframe, your request will expire and you will have to restart the process from the beginning.

9. What software is used for the electronic signing of documents?

BT Pay application uses the services of Asseco and AlfaTrust for electronic signing of documents with qualified electronic signature.

10. In how much time can the amount related to the personal loan be accessed?

You will receive from the bank a notification when money has been transferred into your account.

The granted amount can be accessed in just a few minutes after the completion of the process and signing of the contractual documents for granting the personal loan.

11. How can I initiate the partial early repayment operation from BT Pay?

The partial early repayment operation of loans can be initiated from BT Pay, by accessing the Loans tab, followed by selecting the Partial Early Repayment option.

12. Can co-debtors/guarantors initiate a partial early repayment through BT Pay?

No. Partial early repayment from BT Pay can only be made by the credit holder.

13. What types of loans can be repaid in advance through BT Pay?

In BT Pay, loans granted to individuals can be repaid early.

They are excluded in the first phase:

study loans
Work&Travel credits
APIA credits
transferred loans from the OTP portfolio

14. Can the loan be fully repaid through BT Pay?

No. With BT Pay, only partial early repayments can currently be initiated.

15. Can multiple early repayments be initiated from BT Pay in one day?

No. Only one early repayment per day per loan can be initiated.

16. Can I initiate an early repayment at any time interval?

No. Requests are processed Monday–Friday, between 08:00–18:00.

17. Can early repayments be made on the due date or on the maturity date of the loan?

No. Early repayment cannot be processed on the due date or maturity.

18. Can any amount be reimbursed or is there a minimum threshold?

Yes, there are rules:

The amount must be greater than 10 RON/EUR/CHF.
The amount must be greater than the remaining loan balance to be repaid.
If the amount is less than the monthly installment, the repayment can only be processed with the option:
“Reducing the monthly installment amount and maintaining the remaining loan term.”

19. Can early repayment be processed if the amount available in the account covers only the amount of the repayment?

No. There must be enough available in the account for:

repayment amount
early repayment commission, if applicable

20. Is early repayment allowed from an account opened in a currency different from the credit currency?

No. Only accounts in the credit currency are displayed in BT Pay.

21. What components can be reimbursed through BT Pay?

You can select as the reimbursement method:

Repayment of principal + interest + fees
Repayment only from principal

22. Can I download or share the new charts from BT Pay?

Yes. Both the charts from the simulation and the new chart generated after the completion of the repayment can be downloaded or shared.

23. Am I informed about the fees charged?

Yes. On the "Confirm transaction" screen appear:

available balance
the beneficiary of the operation
refunded amount
value of the prepayment penalty
transaction details

XXII. Investments

1. What does investing in investment funds through BT Asset Management involve?

Investments in investment funds involve the purchase of fund units at different prices. What distinguishes them from other products is that through a fund you can invest both in bank deposits, bonds, government securities, and in shares of companies listed on various stock exchanges, depending on the investment policy of the chosen fund. Practically, these types of financial products facilitate your access to multiple instruments that are usually purchased from distinct entities.

2. How can I invest in investment funds through BT Pay?

The first step involves accessing the "Investments" module and signing the brokerage contract. Then you have the possibility to invest in any of the 14 funds managed by BTAM, available in the application.

3. What types of investment funds can I purchase through BT Asset Management?

You can access investment funds denominated in RON, EUR and USD . These, depending on the portfolio composition, are fixed income funds, mixed funds, and equity funds respectively. Each fund has its own particularities, therefore you can consult the details by accessing the fund of interest and the "Information" section.

4. Is there a minimum amount for the first investment in BTAM funds?

Yes, the minimum amount is 50 RON for funds denominated in lei, respectively 25 EUR/USD for investment funds denominated in EUR/USD.

5. How can I monitor the evolution of my investments?

Within the "Investments" menu, we find the chart that shows us the total equivalent investments in RON with the breakdown of the result included in absolute value, as well as percentage. Also, each investment fund displays the evolution in the fund's currency both in percentage and in absolute value. Furthermore, by accessing each individual fund, we observe the chart with the evolution over various periods of 1, 3, and 5 years respectively.

6. What are the risks associated with investments?

Investment funds are not guaranteed, and past performance does not represent a guarantee of future achievements. Therefore, choose the funds you understand and with a comfortable risk level for you.

7. What taxes and commissions are applicable to investments in investment funds?

Important to know is that no commissions are charged on investments and, also, redemptions are carried out without commissions, regardless of the holding period of the redeemed fund units. In the case of redemptions, the resulting gain is taxed according to the legal framework.

8. How can I redeem my investments?

Simple. You access the fund screen and select the "Sell" button. You choose the current account in which you want to receive the money, choose the type of redemption: partial (you fill in the amount) or full, then sign the transaction. Keep in mind that the payment of amounts owed from the redemption of fund units is made within 2 working days.

9. Can I schedule recurring investments in investment funds through BT Pay?

Certainly. In the "Investments" menu you will find the "Recurring Investment" option which allows you to automate investments from the current account, with the amount and on the date chosen by you.

10. I have not invested in BT Asset Management anymore. What are the steps I need to take and what documents are necessary?

To purchase fund units at the investment funds managed by BT Asset Management you need a current account at BT in the currency of the fund of interest and to complete the enrollment process through BT Pay, which takes a few seconds. We do not ask you for additional documents beyond those presented at the opening of the business relationship with BT.

11. How long does the investment process take?

From an operational point of view, the process of purchasing fund units is very quick. In the "Investments" menu, you choose the fund of interest and the "Buy" option, then select the current account from which you want to initiate the investment, enter the amount, and sign the transaction. Note, the issuance of fund units is done on the working day following the day the investment amount was credited to the fund's account, but you can always view the "Pending Transactions" section

12. How quickly can I redeem the investments and receive the amount of money in the account?

The initiation of the redemption operation is done by accessing the fund screen and selecting the "Sell" button. Next, you select the current BT account in which you want the amount to be transferred, the redemption method, partial or full, then you sign the transaction. Note that the payment of amounts due from redemption is within 2 working days, and the amounts are usually paid into the current BT account after 3:00 PM

13. How can I check the transaction history made in investment funds?

Quite simple. In the "Investments" menu, you will find the "Documents" section where, for each investment fund, you have at your disposal the history of your transactions, as well as the possibility to generate the investment account statement.

14. How long does the approval process take for opening a business relationship with BT Asset Management?

You need to make sure that your personal data is updated at Banca Transilvania. Access to the investment funds managed by BT Asset Management is done in simple steps. This process should take a few minutes.

15. Can I make investments immediately after joining?

Of course. After signing the brokerage contract, you have access to all 14 open-end investment funds to make purchases. All you have to do is access the "Investments" menu and select the "Invest" option.

16. What should I do if I encounter difficulties during the enrollment or acquisition process?

We hope you are not in this situation. However, if you encounter problems during the process or when you want to invest, you can contact BT from the Contact section of BT Pay or by calling BT Asset Management at the Call Center number 021.9128.

17. What is the price at which purchase or sale operations of fund units are made?

At the open investment funds in Romania, authorized by the Financial Supervisory Authority, subscription and redemption transactions are carried out at an unknown price, Thus, for a subscription or redemption request submitted on day T, the price at which the fund units will be allocated or canceled is known on day T+1 (the next business day), in the afternoon, after the certification of the net asset value by the depositary of the investment fund (BRD-Groupe Societe Generale, in the case of investment funds managed by BTAM).

Within the website www.btassetmanagement.ro the update of fund unit prices is done daily, at the end of the day. Thus, in the first part of a working day, the displayed price is the one valid for operations recorded on day T-2 (where T=current day), and at the end of the day the price is updated with the value valid for operations recorded on day T-1.

18. How do I become a participant in the voluntary pension funds managed by BT Pensii?

You can sign the individual enrollment form for the optional pension fund directly from the BT Pay app, or, if you prefer, you can visit a BT branch to sign the document.

To contribute, you have two options:

Direct from your bank account, via BT Pay, to the chosen fund.

Through the employer, to whom you can send a copy of the adhesion document. They will withhold your contribution from the gross salary and will transfer it to your voluntary pension account.

After the contribution is allocated to your account, you will receive a Confirmation SMS.

You can check the status of your voluntary pension account anytime in the application BT Pay.

19. How can I join the voluntary pension funds through BT Pay?

The first step involves accessing the "Investments" tab and choosing the BT Pensii administered pension fund(s) you want to join. Then you set the monthly amount you wish to contribute from your bank account and the date, and the last step is to sign the subscription document. After the contribution is allocated to your account, you will receive a confirmation SMS. You can check the status of your voluntary pension account at any time in BT Pay. You can cancel or modify the monthly contribution.

20. What are the voluntary pension funds managed by BT Pensions?

BT Pensii manages two optional pension funds, both in lei and part of Pillar III: My Pension and My Pension+. The fund My Pension+ was taken over from BRD Private Pension Fund Management Company S.A. and is now managed by BT Pensions.

21. Is there a minimum monthly amount for the contribution to optional pension funds managed by BT Pensii?

Yes, the minimum monthly contribution to My Pension is 60 lei, and to My Pension+ the minimum monthly contribution is 50 lei; the maximum contribution is 15% of your gross monthly income or of the income assimilated to it.

22. How can I monitor the evolution of my contributions to voluntary pension funds through BT Pay?

In the BT Pay application, in the tab „Investments”, is available a chart that displays the total balance, along with details regarding the investment result — both in absolute value and percentage. In the subsection „Details”, you can consult information such as:

current balance
contribution value
number of allocated fund units
date of last contribution
evolution of the fund (NAV and the return over the last 5 years).

23. What are the benefits of optional pension funds?

You accumulate amounts to use when you retire from activity
You have flexibility: you can contribute individually, and your employer can also contribute on your behalf, offering an extra-salary benefit. You can stop and resume payments anytime or change the monthly amount.
An important advantage is the tax deduction:

- Your own contributions are exempt from income tax if the amount is withheld and paid by the employer, up to 400 euros/year (approximately 165 lei/month).

- Similarly, contributions offered by the employer are non-taxable up to the same limit of 400 euros/year. These tax facilities can be applied individually or cumulatively, depending on the type of contribution (personal or employer's).

These tax facilities can be applied individual or cumulative, depending on the type of contribution (personal or employer's).

24. What are the risks associated with voluntary pension funds?

Previous fund performances do not guarantee future results. Therefore, choose the fund(s) you understand and with a risk level comfortable for you.

The investment universe of the funds managed by BT Pensii includes financial instruments such as: government securities, corporate bonds, listed shares on the stock exchange, bank deposits.

My pension is suitable if you are more dynamic or have a long period until retirement (20+ years). In the long term, high risk can yield greater returns.

My Pension+ offers a guarantee that you will not withdraw less than the amount of net contributions allocated to your account (guarantee offered in case of withdrawal of money according to legal regulations, after the age of 60 or in case of death).

25. What taxes and commissions apply to voluntary pension funds managed by BT Pensii?

The management fee for My Pension, which is deducted daily as a percentage of the total Fund assets, is 0.0064% per day; The fees and commissions borne by the fund can be consulted in the Prospectus: btpensii.ro/documente-si-formulare/prospecte/pensia-mea

The management commission for My Pension + is 0.1625% monthly of the Fund's total assets. The fees and commissions borne by the fund can be consulted in the Prospectus: btpensii.ro/documente-si-formulare/prospecte/pensia-mea-plus

26. When can I claim the accumulated money?

The money you accumulate within the private voluntary pension can be withdrawn at any time after reaching the age of 60 or in the case of a disability pension. In the event of death, the legal heirs can claim the value of the accumulated asset. The payment of the net personal asset can be made as a lump sum or in installments, according to the established schedule.

27. How long does the contribution allocation process take?

The allocation to your pension account may take up to 4 working days from the date of receipt. After the contribution is allocated to your account, you will receive a Confirmation SMS. You can check your voluntary pension account status anytime in the application BT Pay.

28. How can I check the history of contributions allocated in BT Pay?

Quite simple. In the "Investments" tab, you select the investment fund in which you are a participant and you have at your disposal the history of your contributions, as well as the possibility to generate the pension account statement, from the "Documents" section.

29. What should I do if I encounter difficulties during the enrollment process?

We hoped you wouldn't be in this situation. If you still encounter problems during the enrollment process, you can contact BT from the Contact section of BT Pay or by calling the BT Call Center: 0264 308 028.

30. Can I find out from BT Pay if I am a participant in Pillar 2?

Yes, in BT Pay you have the possibility to check where your privately managed Pillar II pension is. From the card carousel, select Pillar II and fill in the necessary information in the "Check" section.

BT Pay application user guide

I. General

II. BT card enrollment

III. Enrollment of non-BT card and permitted operations

IV. Payment with phone using BT cards (phones with NFC technology)

V. Cash withdrawal based on code for BT cards

VI. BT card transfers

VII. Card details

VIII. Authentication of online payments through the BT Pay application

IX. RoPay Service

X. Granting and increasing credit line for credit card

XI. Invoice Payments

XII. Granting overdraft credit line

XIII. Accounts

XIV. Savings

XV. RCA Insurance

XVI. Travel insurance

XVII. Credit card and overdraft insurance

XVIII. Housing insurance

XIX. BT Pay Kiddo

XX. Move your money to BT

XXI. Non-card Credit Granting

XXII. Investments

I. General

II. BT card enrollment

III. Enrollment of non-BT card and allowed operations

IV. Payment with the phone using BT cards (phones with NFC technology)

V. Cash withdrawal based on code for BT cards

VI. BT card transfers

VII. Card details

VIII. Authentication of online payments through the BT Pay application

IX. RoPay Service

X. Granting and increase of credit line for credit card

XI. Bill Payments

XII. Granting a credit line in the form of overdraft

XIII. Accounts

XIV. Savings

XV. RCA Insurance

XVI. Travel insurance

XVII. Credit card insurance and overdraft

XVIII. Home insurance

XIX. BT Pay Kiddo

XX. Move your money to BT

XXI. Granting Non-card Loans

XXII. Investments

BT Pay Functionalities