BT Pay application user guide
General
What is BT Pay?
BT Pay is a secure Mobile Banking app, accessible via a mobile phone with an internet connection. The BT Pay app can be installed from Google Play Store or Huawei AppGallery.
To use BT Pay, you must meet at least one of the following conditions:
- you are already a BT current account holder – if you already have an established business relationship with BT
- Become a BT current account holder through BT Pay – if you successfully initiate and complete the opening of a business relationship with BT Direct via the BT Pay app;
- you are a card user – if you have at least one BT debit or credit card issued in your name, linked to a BT account opened in the name of another individual client and/or a BT corporate client account, or a BT electronic meal voucher card (BT meal card), or a card issued by BT Direct.
- If you have at least one BT debit or credit card registered in the App, you can also add cards issued by other financial institutions in Romania (issued in your name or under the Visa/Mastercard/Maestro brand, for individuals) that allow a limited number of transactions, described in point 4 “BT Pay Features”
- you are fully authorized on another BT individual client’s account and they have granted you permission to access their accounts, including through BT Pay.
Opening a business relationship with BT through the BT Pay app
Adult individuals who do not have an established business relationship with the Bank can apply to become individual current account holders through the BT Pay app.
The process of establishing the business relationship through BT Pay is 100% online, carried out remotely, and results in the enrollment of the client (application of customer due diligence measures in accordance with legal provisions), opening a current account, and activating a subscription with various transactional products/services, among those available in the bank's offer.
After completing the application process, business relationship opening requests initiated via BT Pay may be, as applicable:
- approved: (i) immediately or (ii) in the next working days
or
- (iii) rejected, in certain situations
In any of these situations, the applicant is informed through a notification in the application regarding the resolution of the request initiated by them.
Access BT Pay
The application can only be used if the phone is secured with a password, fingerprint, or another security method offered by the phone.
When registering in BT PAY, the user will be asked to set a security code for using the application, hereinafter also referred to as the “application PIN code” (ex: each time the application is accessed, the user will need to enter the security code).
If the user has the device unlocking feature active on their phone using biometric data (e.g., Face ID, fingerprint), after setting the security code, they will be given the option to replace the BT Pay authentication method using the security code with the authentication method that uses the biometric data registered on the phone.
The security code or, where applicable, the device unlocking method using biometric data, will be used each time the application is accessed, for authorizing contactless payments, online payments, ATM withdrawals, transfers, additional card settings, as well as for authorizing other options that require user authentication.
Depending on the category the BT Pay user belongs to (mentioned in section 1), they will have access to all BT Pay features, described in chapter 4 BT Pay Functionalities, or only to some of them.
If the app user is only an additional cardholder, the following features will not be accessible: Round Up, Bill Payments, travel insurance, RCA insurance, Kiddo, granting of an Overdraft credit line, credit card issuance, updating data in BT Pay, RoPay Alias service, adding a non-BT card.
If the app user is only authorized as a proxy on another BT individual client’s account, they will be able to perform operations such as: viewing current accounts/savings accounts/term deposits; making transfers from/to open current accounts; currency exchanges in the currencies in which the account holder has open accounts; generating account statements; viewing transaction history; sharing IBAN; setting up recurring payments; managing savings accounts and deposits, including opening and closing them.
If the app user is only a meal voucher card user, they will have access to the following features: Cards, offers, and rewards on the go.
At the same time, BT Pay users who are BT individual clients holding a current account will have the option, during a phone call initiated to/from the Call Center or at a BT branch, to be identified via the Application installed on the phone number registered with the bank. Clients who choose this type of identification will receive a notification sent to BT Pay, from where they can accept or decline the identification, or identify themselves using the BT Pay app PIN code or the phone’s biometric authentication (FaceID, fingerprint).
BT Pay Features Dedicated to Existing Customers
How can I change the security code?
You can change the security code from the "Application Settings" section in the "Security" menu.
I forgot the security code, what should I do?
In case you forgot the security code, you click the "Forgot your PIN code?" button, and you will be automatically redirected to go through the identity verification process (accepting the processing of personal data, taking a selfie necessary to validate your identity). After successfully completing the identity verification process, you will be able to set a new security code.
How do I activate BT Pay at a BT branch?
You can activate the Bt Pay application in any BT unit. If you are in a BT unit, access the option "Activate BT Pay in a BT unit" and enter the code provided by the BT operator.
Can I use the BT Pay app to schedule a branch visit?
You will be able to use the BT Pay application to schedule a visit to one of the Bank's units. To make an appointment, you will need to access the "Contact" section and enter the requested information.
How can I contact a consultant if I need support?
You can contact a BT consultant by accessing the BT Pay chatbot, available in the top right corner of the app. The chatbot provides answers to general questions about BT Pay features, with responses generated by artificial intelligence. If the AI answers do not resolve your support request, you have the option to start a chat conversation with a BT consultant.
BT card enrollment
How do I add a BT-issued card to BT Pay?
BT Pay users holding BT cards will find in BT Pay, under the “Cards” tab, all cards issued in their name or supplementary cards issued in other people’s names that are linked to their accounts. To add a card issued by another bank to BT Pay, it is necessary to manually enter the card details requested in the app.
I am an individual and not a BT client. How do I apply for a card?
The card is automatically linked to an account. The ways you can issue them are:
- Online from the BT Pay app - you can open an account 100% online in just a few minutes and request a debit card. You will receive the IBAN account immediately after completing the process and will be able to receive money into this account. The card will appear instantly in your card list, and the physical card will be sent to you by courier. For opening an account online, requesting a card, and details about the process, visit https://www.bancatransilvania.ro/cont-online.
- b) BT Branch – you can open an account and request a card at any Banca Transilvania branch. Your card will appear in BT Pay within 24 hours, and you will receive the physical card later at the branch where you applied.
What transactions can you perform with your card in BT Pay?
Can you do all the operations mentioned above in functionalities BT Pay, depending on the card you have and whether you have been identified as an individual client or as a card user. The operations you have access to are described within chapter 2, BT Pay Functionalities.
In case you are classified as a card user, the following functionalities will not be accessible: Round Up, Bill Payments, travel insurance, RCA insurance, BT Kiddo, granting/increasing Overdraft type credit line, granting/increasing credit card line, updating data in BT Pay, adding non-BT card.
Once you have also received the physical card and activated it, you will be able to withdraw cash with your phone and from the bank's contactless ATMs, an operation which requires entering the pin code at the ATM.
At the same time, cards that have expired and have been automatically reissued by the bank allow withdrawals with the card from contactless ATMs, the PIN code being the same as that of the expired card.
How can I delete an enrolled card?
If you want to remove a BT/BT Direct card from the app, you must first permanently block it and then you can delete it from the app. This is done in Card Settings, using the Permanent Card Block option.
For non-BT cards added in the app, you can delete them by accessing the "more" button in the cards tab -> delete card.
Are the actual card details stored on the phone?
The application only saves the last 4 digits of the card number, expiration date, and cardholder’s name. The full card number and its CVV/CVC are never saved.
What is the authentication method for transactions made through BT Pay?
Transaction authorization will be done either by entering the app PIN or by using the phone's biometrics, namely Face ID or fingerprint.
I had to block my physical card. Can I still use the card in the app for payments?
No. If you block the physical card, it will no longer be usable for any payment or transaction, neither physically nor through the app. Also, you will no longer have access to the card settings in the app.
How long is the enrolled card valid? Is it linked to the physical card?
The BT card registered in the app has the same validity period as the physical card. If your physical card expires, you will no longer be able to use it in BT Pay either.
Can I enroll my card on multiple devices?
No, you cannot enroll the card on multiple devices. One card can only be enrolled on a single device.
What happens if my physical card expires and I replace it?
If we have identified you as a cardholder client of the bank, we will automatically add the card to BT Pay, and you will be able to pick up the physical card at the location you choose.
Can I change the card name?
You can change the card name to identify it more easily. From the card settings, select the "Change card name" option and edit it.
I had to block the card in BT Pay. Can I still use the physical card?
If you block the card in BT Pay, you will no longer be able to use the physical card either.
How do I invite a friend to BT Pay?
BT Pay's "Invite a Friend" feature is available in BT Pay. You can access this feature as long as you have been identified as a current account holder client of the bank.
How do I add a card issued by BT Direct to BT Pay and what transactions are allowed?
You will automatically find in BT Pay the card issued in your name by BT Direct.
With your BT Direct card registered in BT Pay, you will be able to perform the following operations: contactless payments at merchants, view your card balance, transaction history, credit line, and installments. You will also be able to enroll it in Google Pay, authenticate (approve or reject, as applicable) online payments via BT Pay, and view your credit line and installments.
How can I repay the installments related to a transaction in installments on my BT credit card?
If you want to repay the blocked amount for installments from the credit card, you can access the option from the screen related to the installment transaction details by clicking the “More” button in the main Cards menu and selecting the “Installment Repayment” option. The blocked amount will be fully debited from the account.
Before repaying the installments, make sure you deposit the necessary funds to cover all installments
What is Round Up?
Round Up is a savings product available in BT Pay for users who have a current account opened with BT and at least one RON debit card linked to it.
Round-Up means rounding up each card payment transaction to a selected multiple, which can be: 1 leu, 5 lei, or 10 lei. You can also add a rounding accelerator of x2, x3, or x5 to the chosen multiple.
How do I save with Round Up?
Saving through the Round Up service involves rounding up each payment transaction made with the debit card to a selected multiple (including with an accelerator, if selected). No other method of crediting the Round Up account is accepted.
Once the product is activated, you need to choose the desired rounding step (multiplier), namely:
- Rounding step up to 1 leu: for a payment of 3.5 lei, the amount will be rounded up to 4 lei, with 0.5 lei transferred to the account dedicated to the Round Up service
- Rounding step up to 5 lei: for a payment of 3.5 lei, the amount will be rounded up to 5 lei, with 1.5 lei transferred to the account dedicated to the Round Up service
- Rounding step up to 10 lei: in the case of a payment of 3.5 lei, the rounding will be made up to 10 lei, with 6.5 lei to be transferred to the account dedicated to the Round-Up service.
How do I activate the Round Up service and what does it cost?
Round Up can be activated through the BT Pay app and is free of charge.
The product will be activated by selecting the "Round Up" option in the "Cards" section and setting the desired options.
How do I change the Round Up rounding step?
The rounding step can be changed in BTPay by accessing the Round Up section -> Round Up Settings and making the desired adjustments.
How do I cancel the Round Up product?
The Round-up product can be deactivated by accessing the Round Up option -> Round Up Settings and disabling the option.
How can I access the amounts saved through Round Up?
The amounts saved through “Round Up” can be accessed at any time by transferring them from the dedicated “Round Up” account to one of the current RON accounts held at BT. The money transfer to the current account can be made via BTPay: “Round Up” menu -> “Transfer money”.
Also, you can view your account balance and Round Up transfers anytime in BT Pay.
Which payments are accepted for rounding up through Round Up?
Payments eligible for rounding are transactions made with the debit card, as follows:
- Card payments made at BT POS or any other bank's POS;
- Payments made online using the card;
- Card payments at POS made with the phone, using - BTPay, Google Pay.
Attention! Payments made from the overdraft, as well as transfers made from the current account (scheduled or not), cash withdrawals with the debit card, or bill payments at the ATM will not be rounded.
Is the Round Up account interest-bearing?
The Round Up account is credited with interest. The interest rate is visible in the Round Up section. The account interest is variable, and the interest payment is made monthly, on each anniversary, by crediting the Round Up account.
What is a virtual card, which account is it linked to, and who provides it?
The virtual card is a product offered by Banca Transilvania in BT Pay to users who have a current account open at BT. This category of users can request the issuance of virtual debit cards in RON, EUR, and USD directly from the BT Pay app. The virtual card will be issued instantly, and the new virtual card will be displayed immediately in BT Pay. The user will be able to select one of the available images for the virtual card design.
The Virtual Card will be linked either to a new account automatically opened in RON, EUR, or USD through the payment app, or to an existing current account, depending on the user’s choice.
How to request the issuance of a virtual card?
If you have a current account open with BT, you will see the virtual card option in the dedicated section of BT Pay, where you can request its issuance.
What can you do with a virtual card?
You will be able to use the virtual card from BT Pay for the following types of operations:
- internet transactions;
- transactions at POS;
- Transfers, except for RoPay Alias type
At the same time, BT Pay also provides access to other virtual card features, such as setting daily transaction limits, temporarily blocking and unblocking, or permanently blocking these cards. To confirm these changes, identity validation is required via the app PIN or phone biometrics, namely Face ID or fingerprint.
Fees and commissions, as well as trading limits, are displayed here.
Are there any fees for the virtual card? How many virtual cards can be issued?
Virtual cards have no issuance fee.
A maximum of 3 virtual cards can be issued as follows:
- 1 card Visa Virtual Untold
- 1 Visa Virtual Standard card
- 1 card Visa Virtual Euro
- 1 card Visa Virtual Dollars
- 1 Mastercard McLaren card in RON
- 1 Mastercard McLaren card in Euro
Can I top up a PrePay phone card from BT Pay?
Yes, from the "My Products" tab you can top up a prepaid phone card for phone numbers from the providers available in the app (Orange, Vodafone, Digi) by entering the phone number you want to top up. Please note that these transactions are irreversible.
Can I view information about a loan I have with BT in BT Pay?
Yes, if you have a loan agreement with BT, you can view details about your credit products held at Banca Transilvania in BT Pay, under the “My Products” tab, in the “Loans” section, including both non-card and credit card types (e.g., due date, amount to pay, repayment schedule, any outstanding amounts, attached insurance policies, fees, any delays).
Is it possible to buy a road toll vignette in BT Pay?
If you are an app user and have a current account open at BT, you can purchase a Rovinieta through BT Pay by accessing the "My Products" tab, the "Auto" section, where you fill in the vehicle information and choose the card you want to pay with.
Can I view the investments made through BT Asset Management?
If you are an app user identified as a bank client, an individual, and an investment account holder, you can view your investments held with BT Asset Management by accessing the “Investments” section in the “My Products” tab.
Can I issue a designated cardholder card on my account to another person?
Yes, you can issue an additional user card (designated cardholder card) for another person if you are a user with a current account open at BT. This card will be linked to the account opened in your name. The designated cardholder card issuance process can be completed directly in BT Pay.
Why does an error appear on the designated cardholder issuance flow after entering the Personal Numeric Code (CNP)?
This error appears if you have already issued an additional user card for the same person.
Why does an error appear on the designated cardholder issuance flow after entering the phone number?
a) If the designated holder is already a client of the bank, either as an account holder or non-holder, and the phone number you entered during the card issuance process differs from the phone number registered with the bank for the person you want to designate as the cardholder, we cannot be sure it is the same person and you will not be able to continue the issuance process.
b) If the holder enters a different phone number than the one you declared for them during the supplementary user card request process.
How long does the designated holder have to complete the issuance process initiated by the BT Pay user who owns the account?
The designated holder has 30 days to complete the process initiated by the account holder, who wishes to issue the card for the designated holder.
How many designated holder cards can be issued through BT Pay?
Each BT current account holder can issue, for each type of card, up to 2 debit cards for designated holders and up to 4 credit cards for designated holders.
Which BT Pay features are not available to users who are only designated cardholders?
If you only have an additional user card, which is attached to another BT client’s account (account holder):
- You cannot close installments related to credit cards
- You cannot change the existing turnover type
- You cannot issue a new card
- You cannot reissue an existing card
- Once the card is blocked, only the account holder will be able to unblock it
- You cannot modify card transaction limits
What is my transfer limit if I hold a card on someone else's account?
The maximum transfer limit is 4000 RON/day/card.
Where can I see in BT Pay the websites and merchants where I have saved my card online for future payments, as well as the recurring payments set on my card?
In the “More” section of the “Cards” tab in BT Pay, you access the “Saved Card at Merchants” submenu where you will see both the sites where you have saved your card details for future payments, which store this information as a token, and the recurring payments linked to the card saved on the merchants’ sites.
For what period can I see transactions made with the card saved at merchants in BT Pay?
In the "Card saved with merchants" menu in BT Pay, you will be able to see the last transaction made in the past 13 months, depending on the card type.
How can I block future/recurring transactions for a card saved with merchants?
You can block these transactions by accessing the “Saved Card at Merchant” menu, then selecting the merchant for which you want to block future/recurring transactions. Please note that blocking future transactions without deleting your card details from the merchant’s website or app may result in future debits from your account and constitutes termination of the contract you have with that merchant. Therefore, make sure to delete your card details from the merchant’s website/app.
Can I make payments on a merchant’s website/app without entering card details?
You can make online payments without entering your card details using the "Pay with BT Pay" option, available on the websites or in the apps of BT partner merchants both in installments and with Star points.
An alternative to entering card details manually is the Pay with Google Pay feature, as well as "Click to Pay." Click to Pay is available in the BT Pay app, in the card settings section. To use it, you need to create a Click to Pay profile and add your card to the profile. Later, when shopping online, you can select the "Click to Pay" option on the merchant's website and choose the card saved in your profile.
Cards Section
How do I access the Cards section?
The "Cards" section is accessed from the navigation bar at the bottom of the app screen. Here, the cards available in BT Pay are displayed, and the user can select the desired card to view its information and associated features.
What information is available for the selected card?
For the selected card, you can view the card details, the associated account balance, the IBAN, the transaction history, and the available benefits. For STAR cards, the STAR points balance can also be displayed.
What quick actions are available for the card?
Depending on the card type, quick actions such as temporary blocking, accessing Round Up, and the "More" button may be available below the card, allowing access to additional features associated with the card.
What features are available through the "More" button?
By clicking the "More" button, you can access features such as cash withdrawal, transaction history, card settings, linked wallets, card reordering, issuing a card for someone else, saved card at merchants, Credit Info, Expenses, and permanent card blocking, depending on the card's eligibility and the client category.
How can I view the card details?
To view card details, go to the "Cards" section, select the desired card, and tap the view icon displayed on the card. The operation is confirmed using the security method set on the phone or the app PIN, after which the cardholder's name, card number, expiration date, and CVV/CVC code are displayed.
How can I view the balance, IBAN, and STAR points?
The balance of the account linked to the card and the IBAN can be viewed by selecting the balance option displayed under the card. For STAR cards, the STAR points balance can also be displayed in the same area.
How can I temporarily block or unblock a card?
The card can be temporarily blocked from the "Cards" section by selecting the desired card and clicking the "Temporary Block" button, available below the card. The operation is confirmed using the security method set on the phone or the app PIN. To unblock, select the temporarily blocked card and press the "Unblock" button.
How can I access my card transaction history?
The transaction history associated with the card is displayed at the bottom of the "Cards" section, in the "Transactions" area. By selecting a transaction, its details can be viewed, and the payment receipt can be downloaded or shared, depending on the available options.
How does Round Up work?
Round-Up allows rounding up payments made with the RON debit card to the multiple chosen by the user: 1, 5, or 10 lei. The difference resulting from the rounding is automatically transferred to a dedicated Round-Up account, which earns interest. The service can be activated, modified, or deactivated in the "Cards" section by selecting the "Round-Up" option.
How can I withdraw cash from an ATM using a code generated by BT Pay?
Cash withdrawal can be initiated from the "Cards" section by selecting the desired card, accessing the "More" button, and choosing the "Withdraw cash" option. Enter the amount, generate the withdrawal code, and confirm the operation using the security method set on your phone or the app PIN. The generated code is valid for 60 minutes and can be used at BT ATMs, within the applicable functionality limits.
What can I do from Card Settings?
From "Card Settings," you can view and modify card limits, set the primary card for POS payments on Android, and enable online payment approvals directly from BT Pay, depending on the card type and eligibility.
How do I add my card to Google Pay or Click to Pay?
The card can be added to Google Pay from the "Cards" section by selecting the card, accessing the "More" button, then "Associated wallets" and choosing the "Google Pay" option. The user is redirected to Google Pay to complete the process. From the same area, the option to add to Click to Pay may also be available if allowed for the selected card.
How can I reorder the cards?
The display order of cards can be changed in the "Cards" section by clicking the "More" button and selecting the "Reorder cards" option. Cards can be repositioned according to the user's preferences.
How can I issue a card for someone else?
Issuing a card for someone else is initiated from the "Cards" section by selecting an eligible card, clicking the "More" button, and choosing the "Issue card for someone else" option. The process allows issuing a card for a designated holder, according to the applicable conditions.
How can I permanently block a card?
Permanent card blocking can be done from the "Cards" section by selecting the card, accessing the "More" button, and choosing the "Permanent card blocking" option. The reason for blocking is selected, and the operation is confirmed using the security method set on the phone or the app PIN. For physical cards, the reissue option may be available depending on the situation.
Where can I see the merchants where the card is saved?
Merchants where the card is saved can be viewed in the "Cards" section by selecting the card, clicking the "More" button, and choosing the "Card saved at merchants" option. This area displays the websites or apps where the card is saved as a token, as well as the recurring payments linked to the card.
What information is available in Info Credit?
Credit Info displays information about the credit line associated with the card, depending on the selected card type. For credit cards, information may be available about available balance, amount used, turnover, deposits, installment transactions, repayment options, and automatic debit settings. For overdrafts, the amount used, credit line value, and interest details may be shown.
What information does Expenses provide?
The "Expenses" feature displays card transactions grouped by categories to provide an overview of your spending. It can be accessed from the "Cards" section via the "More" button, if available for the selected card.
How can I view the card benefits?
The benefits associated with the selected card can be accessed from the "Cards" section, under "Benefits," displayed next to "Transactions." For premium cards, information may be available about access conditions to the Business Lounge, the number of entries used, the number of entries available, and the applicable conditions.
How does "Pay with BT Pay" work?
“Pay with BT Pay” allows you to make an online payment directly from BT Pay, without manually entering card details on the merchant’s page. After selecting this option on the merchant’s payment page, the user is redirected to BT Pay, selects the eligible card, reviews the information, and confirms the payment using the authentication method set in the app.
Pay with your phone using BT cards on Android devices
How can I pay with my phone on Android devices?
On Android devices, contactless payment with your phone can be made through BT Pay if the phone has NFC technology and the card used is eligible for this type of payment. The payment method can be selected from the app's side menu, under the "Payment Methods" section.
Two payment methods are available: "Payment at POS via BT Pay" and "Unlock and Pay".
At the first payment, regardless of the chosen method and payment amount, you will be asked to authenticate.
Payments made through BT Pay are free of charge. Payments using NFC technology are not available for non-BT cards.
How does "Payment at POS with BT Pay" work?
To pay this way, you need to open the BT Pay app before bringing your phone close to the POS.
- If the home screen or the Cards section is displayed when the phone is brought close to the POS, the payment is made with the card shown on the screen.
- The card used may be different from the card set as the main payment method.
- If a non-BT, Kiddo card or a card issued in another holder's name is displayed, payment cannot be made with that card.
- If, when bringing the phone close to the POS, another section of the app is displayed, for example My Products or Recurring, the payment is made with the card set as the primary payment method.
How does "Unlock and Pay" work?
In this way, the payment can be made immediately after unlocking the phone, without opening the BT Pay app.
- If BT Pay is not open, after unlocking the phone it can be held directly to the POS, and the payment will be made with the card set as the primary payment method.
- If the app is open and the main screen or Cards section is displayed, the payment is made with the card shown on the screen.
- The card used may be different from the main payment card.
- If the app is open and another section of the app is displayed, the payment is made with the card set as the primary payment method.
How can I pay with a card other than the main card?
To pay with a card other than the one set as primary, go to the Cards section in the navigation bar at the bottom of the screen, select the desired card from the eligible cards for payment, then bring the phone close to the POS. The payment will be made with the selected card.
How do I set the main payment card?
The main payment card is the first card added to the app. If you want to change the main payment card, open the app, go to the card settings, and enable the corresponding option. The card set as the main payment card will appear in the first position in the app.
Do I need an internet connection to pay with my phone?
Yes, our recommendation is to have an internet connection when using the BT Pay app for payment. At the same time, it is possible to make payments even if you are in a place without an internet connection, up to a maximum of 5 transactions.
Where can I use the phone payment feature?
You can pay with your phone at any store in the country or abroad that has a contactless POS terminal.
Is there a fee or commission for payments made with a phone?
No, BT does not charge any fees for payments made with your phone.
Do I need to log in to the app to make a payment?
There are two payment methods, detailed above: "Payment at POS via BT Pay" and "Unlock and Pay." Depending on the chosen method, you can pay either through the BT Pay app or simply with your phone unlocked.
What is the limit for payments made with a phone?
Payment limits vary depending on the type of card you have. The amount paid with your phone is included in the merchant payment limits set on your physical card.
How do I set the BT Pay app as the default payment app?
After successfully enrolling a card, the app may ask if you want BT Pay to become your default payment app. By confirming this option, you agree to use BT Pay as the primary app for phone payments. If you do not confirm, phone payments will be made through the app set as default on your device.
Do I need to have the NFC function turned on to make a payment?
Yes, you will be able to make payments only if the NFC function in your phone settings is turned on.
Where and how can I view the transaction history on my mobile phone?
Tap the desired card to view transactions made with the BT card.
You can also view the available balance of your BT card for any card enrolled in BT Pay, both in the card’s currency and in points for STAR credit cards.
For BT credit cards added to BT Pay, you can see the current turnover, the minimum and maximum turnover required by the 25th of the month, the credit limit, and the credit used.
I can’t pay, but everything seems fine. What can I do?
If everything seems fine but you still can’t pay, we recommend checking the following:
- you have valid BT cards successfully enrolled in BT Pay;
- The POS terminal you are trying to pay at is contactless;
- your phone has NFC functionality enabled;
- BT Pay is set as the default payment app;
- the phone case is not too thick and does not block NFC signals; you can try removing the case or bringing the phone closer to the POS from a different angle;
- you have an internet connection;
- you unlocked your phone or accessed the app before attempting the payment, depending on the chosen payment settings;
- The error displayed on the POS does not indicate the exact problem.
If you have checked all the above aspects and the payment still does not work, contact us at 0264 308028 or *8028, numbers accessible from any national landline or mobile network.
Where can I see details about interest-free installment transactions?
The option is available in the Credit Info tab, Installment Transactions section. You will initially see a summary list of installment transactions, with the following details:
- merchant name;
- the value of the monthly installment;
- number of installments remaining to be repaid.
When accessing each transaction, more details will be displayed, such as:
- transaction type;
- merchant name;
- initial transaction date;
- initial installment transaction amount;
- number of installments for the transaction;
- amount currently blocked in installments.
How do I add a BT card to Google Pay?
You can add cards to Google Pay directly from BT Pay, using the "Add to Google Wallet" button on the main page, for each card you want to add.
Where can I pay with Google Pay?
Payments can be made at any POS in the country or abroad that accepts contactless payment.
Which cards can be enrolled in Google Pay?
In the app, all types of BT cards eligible for this feature can be enrolled in Google Pay.
Are payments with Google Pay secure?
Yes, payments are secure. Google does not store or share your card details or personal data. Each payment must be confirmed using the security method available on your phone, such as fingerprint, facial recognition, or password.
Can I see my account balance in Google Pay?
The balance can be checked in the BT Pay app.
Enrollment of non-BT card and allowed operations
How do I add a non-BT card in the app?
You can also add a non-BT card to the BT Pay app. Non-BT cards are cards issued by other financial institutions in Romania, under the Visa, Mastercard, or Maestro brands, enrolled in the 3D Secure service.
The option to add a non-BT card is available only if you have been identified as an individual client of the bank holding a current account.
Select the icon in the top right corner of the "Cards" section, choose the "Add manually" option, and enter the following details: card number, cardholder's first and last name (as shown on the card), card expiration date, and CVV/CVC code (the 3-digit code on the back of the card).
The authentication of a non-BT card operation via the 3D Secure service is applied by the card issuing institution.
How do I know if the registration of a non-BT card in BT Pay was successful?
After entering the required information and validating the card addition in the banking app associated with the card, if everything is correct, you will see a confirmation screen informing you that the card has been successfully added.
Non-BT card enrollment could not be completed. What can I do?
If everything seems fine, but you still can’t enroll your card, we recommend checking the following:
- the card must be active and within the validity period;
- the requested data must be entered correctly;
- the transaction authentication must be carried out in accordance with the 3D Secure standards applied by the issuing institution of the respective non-BT card.
How can I delete a non-BT enrolled card?
You can always remove a card from the application by accessing the settings of that card and using the Delete this card option. Subsequently, if you want to add it again, you need to enroll it again. Deleting from the application does not mean blocking the card.
Can I register multiple non-BT cards in the app?
Yes, you can add multiple cards to BT Pay. From the app’s main screen, tap the icon in the top right corner and follow the card enrollment process called “Add another card.”
What transactions can I perform with a non-BT card?
You will be able to transfer money:
- to your BT cards in the app;
- to another BT Pay user, transaction acceptance and funds collection being possible only on a BT card.
This card will not allow the following types of transfers: receiving money sent from another BT card or from another BT Pay user, requesting money.
Ulterior alegerii tipului de transfer dorit, vei introduce suma transferului in lei si detaliile acestuia. In pasul urmator, vei fi informat de comisionul BT pentru procesarea acestui transfer si iti va fi solicitata autentificarea tranzactiei in conformitate cu standardele 3D Secure pe care le aplica institutia emitenta a respectivului card non-BT.
There is a possibility of commissions being applied for this type of transfer by the issuing bank of the non-BT card, so please check this information with the issuing bank.
The beneficiary is notified via BT Pay about the received transfer.
If they do not have the BT Pay app installed, they will receive an SMS with the transfer details and a link directing them to the App Store/Google Play for download. After installing the app and registering a BT card, the beneficiary can access the transfer and view its details.
The beneficiary can:
- accepts the transfer to a BT card chosen by them, in which case the amount is collected;
- let the transfer expire. It is valid for 48 hours for transfers initiated from Mastercard and Visa cards. Upon expiration, the amount is returned to the payer.
The payer is informed by notifications about the transfer status. If the beneficiary does not complete the process or is not a BT client, the transfer expires and the money is returned. Also, the transfer can be canceled by the initiator, in which case the amount is refunded to the account.
The SMS sent to the beneficiary contains the name of the cardholder from whose card the transfer was initiated and the transferred amount.
How long does the transfer take?
Transfers are processed instantly.
Where can I view the transfers made through the BT Pay app?
You can view transfers, as well as their status, in the Transfers section.
Are there amount limits for transfers from non-BT cards?
Yes, transfers from non-BT cards using the phone number (sending money, transfers between your own cards) are limited by daily thresholds per card, both in number and value, as well as by monthly thresholds per card
Limits for such transactions are available here.
Are there fees and charges for transfers?
List of fees and commissions charged by BT is available here.
There is a possibility that these transfers are commissioned by the issuing financial institutions.
Can I make transfers with cards issued in other currencies?
If the card used in BT Pay is issued in a currency other than lei, at the time the transaction is debited from the account linked to the card, the card issuer may perform a currency exchange between the transferred amount and its equivalent in the account currency linked to the card, in accordance with the contract concluded between the card issuer and the cardholder.
What happens if my physical card expires and I replace it?
If you change your physical card, you will find it in the app.
How long is the enrolled card valid? Is it linked to the physical card?
If your physical card expires, you will no longer be able to use it in BT Pay either.
I had to block my physical card. Can I still use the card in the app?
If you block the physical card, you will not be able to use it from the app either.
Can I add my BT account through the Open Banking feature in other banks' apps?
Yes, you can authorize the addition of accounts opened at BT directly from BT Pay, in the applications of other banking institutions.
Cash withdrawal based on code for BT cards
How to withdraw money from an ATM using a code?
You can withdraw cash from an ATM without a card or phone, using a code generated in the BT Pay app. Select the Withdraw Cash option, choose the card you want to withdraw from*, enter the desired amount, and the phone number to which you want to send the operation code. The phone number can be selected from your contacts or entered manually.
You will be informed about the withdrawal fee and will confirm the transaction by entering the app's PIN code or using one of the biometric options (facial recognition or fingerprint) or the phone's unlock password. The amount is temporarily blocked, and the block is lifted if the amount is not withdrawn within 60 minutes.
Within 60 minutes from the code generation, go to any BT ATM, select the option Cash without card from the ATM screen, you enter the code received via SMS and the amount.
*the option is valid only for BT cards issued in the name of individuals, except for the meal voucher card, which does not allow cash withdrawal from ATMs.
Can I regenerate or reuse the code?
From the moment the code is sent via SMS, it will no longer be available for viewing in the app. Only one use per code/transaction is allowed.
Are there any fees and commissions?
The cash withdrawal fee using a code is the same as the fee for withdrawing money with a physical or contactless card and is listed for each card on the website www.bancatransilvania.ro
At the same time, the user is informed about the cash withdrawal fee based on the code, in the application, before confirming the transaction.
Are there limits for withdrawals?
Yes, cash withdrawals based on codes are limited by daily thresholds per card, both in number and in value:
- a maximum limit of 3 codes generated daily, for each BT card enrolled in BT Pay;
- a minimum limit of 10 lei/transaction;
- a maximum limit of 500 lei/transaction.
Where can I view the cash withdrawal history?
Completed cash withdrawals can be viewed in the transaction history.
What data does the sent SMS contain?
The SMS sent by BT contains only the code related to the transaction.
How can I cancel the transaction?
The operation can be canceled by calling the BT Contact Center service, phone numbers:
*8028 Callable from any national network, fixed or mobile, 24/7 support
0264.308.028 Callable from any network, including international, 24/7 support
or through the Chatbot in the contact section.
I cannot complete the operation, what can I do?
If everything seems fine, but you still cannot complete the cash withdrawal operation using the code, we advise you to check that the data entered at the ATM is correct.
BT Transfers
How do I send money through the BT Pay app?
You have several options for sending money through the BT Pay app:
1. Money transfer to a BT individual client who has the BT Pay app, based on the phone number
You can transfer money through BT Pay to another individual BT client by following these steps:
- Select the Send option from the app's main screen;
- Select the person you want to send money to, from your frequent contacts, recent transfers, or phonebook;
- Select or verify the account from which you want to make the transfer;
- Enter the amount of money to send and transaction details;
- Confirm the operation by pressing the Send button;
- You authorize the transaction using PIN, Face ID, or fingerprint.
The beneficiary (also a Banca Transilvania client) is notified via an in-app notification about the amount pending collection or by SMS sent to the phone number you selected. If the beneficiary does not use the BT Pay app, the link received by SMS directs them to the app store, where they can download the app.
The beneficiary can:
- To accept the operation, in which case the bank transaction (collection) is carried out;
- Let the transfer expire.
As the initiator of the transaction (payer), you will be notified via a notification sent to the phone from which you initiated the transaction:
- If the beneficiary does not successfully install the app or is not a Banca Transilvania client, the payment will not be processed, the transfer expiring after 48 hours, at which point the money is returned to your account;
- If you wish to cancel the transaction, you can do so before the transaction recipient accepts it.
For transfers based on phone numbers, the user can set a primary receiving account, an option that later allows automatic collection of received amounts without the need to accept the funds.
1. Money transfer to any bank client, BT or other bank, based on IBAN
You can transfer in lei via BT Pay to BT clients or clients of other banks, individuals or legal entities.
To make a transfer based on IBAN:
- Select the Send option from the app's main screen;
- Select the option to transfer to a new person and choose the transfer by IBAN;
- Enter the IBAN and the beneficiary's name;
- Complete the requested additional information, if applicable;
- Select or verify the account from which you want to make the transfer;
- Enter the amount and transfer details;
- Confirm the operation by pressing the Send button;
- You authorize the transaction using PIN, Face ID, or fingerprint.
You can choose to make a payment to a client of another bank instantly, normally, or urgently. Depending on the chosen payment method, the recipient will receive the funds:
- Instant – in seconds, 24/7;
- Standard – within 24 hours, Monday to Friday;
- Urgent – same day, Monday to Friday, if you initiate the transfer by 3:00 PM.
If you choose payment to a BT client, the transfer will be instant, 24/7.
The fees and transaction limits for transfers can be found in the BT Pay fees and commissions list.
How do I request money through the BT Pay app?
You can request money from a person already in your phonebook, from frequent contacts, or from recent transfers by following these steps:
- Select the Request option from the app's main screen and choose the person you want to request money from;
- Enter the requested amount;
- Select the account where you want to deposit the amount;
- Enter request details;
- Confirm the operation by pressing the Request button;
- You authorize the transaction using PIN, Face ID, or fingerprint.
The payer is notified via an in-app notification regarding the amount pending payment.
How long does the transfer take?
Depending on the type of transfer you choose:
- Sending or requesting money to/from a person who has the BT Pay app installed – instantly, after confirmation from the recipient/payer;
- Transfers between your own accounts or cards – instant;
Transfer via IBAN:
- Instant – in seconds, 24/7;
- Standard – within 24 hours, Monday to Friday;
- Urgent – same day, Monday to Friday, if you initiate the transfer by 3:00 PM.
- Are there limits on the amounts for transfers?
Yes, transfers based on phone numbers, money requests, and IBAN transfers are limited by daily account thresholds but can be individually adjusted for clients who request this at BT branches or the Contact Center.
- For RON transfers: maximum 300,000 lei/day/card/account;
- For EUR transfers: maximum equivalent in euros of 300,000 RON/day/card/account;
- The maximum monthly limit is 1,500,000 RON or equivalent in any currency.
Transfers between own accounts or cards are not included in the calculation of the maximum limit.
Are there fees and charges for transfers?
The commissions for transfers are:
- Payments made from debit cards using the phone number are free of charge;
- Payments made with credit cards are charged a fee of 2% of the transfer amount, with a minimum of 2.5 lei;
- The fees for IBAN-based transfers can be found in the BT Pay fees and commissions list.
The full list of fees and commissions for the BT Pay app is available in the fees and commissions document.
Where can I view the transfers made through the BT Pay app?
You can view transfers and their status in the transaction history for the selected account from the app’s main screen or from More → Transaction History. Successfully completed transfers are shown alongside other transactions made from that account.
How do I transfer money between my own accounts or cards registered in the app?
You can transfer money between your accounts and cards using the To Me option on the app's main screen.
For transfers between your own accounts:
- Select the To Me option;
- Select the Between My Accounts option;
- Enter the amount and select the beneficiary account;
- Confirm the transaction;
- You authorize the transaction using PIN, Face ID, or fingerprint.
For transfers between your own cards:
- Select the To Me option;
- Select the Between My Cards option;
- Enter the amount and select the beneficiary card;
- Confirm the transaction;
- You authorize the transaction using PIN, Face ID, or fingerprint.
Can I send money to a person who is not saved in the phonebook?
Yes. You can send money to a new person by manually entering their phone number in the "Send to a new person" option.
Can I save frequently used beneficiaries?
Yes. When making a transfer using an IBAN, you can save the beneficiary for future use. Saved beneficiaries are available in the predefined beneficiaries list in the Transfers section.
Can I modify or delete a saved beneficiary?
Yes. Saved beneficiaries can be edited or deleted from the list of beneficiaries available in the Transfers section.
Can I save a transfer as a favorite?
Yes. IBAN-based transfers can be saved as favorite payments (templates) to be reused later without re-entering all the details.
Can I request money from a person who is not in my phone contacts?
Yes. You can request money by manually entering the person's phone number in the "Request money from a new person" option.
How long does a money request remain active?
The money request remains pending until accepted or until the 48-hour deadline expires.
How do I set the main collection account?
You can set a primary collection account from the More menu, at the selected account level. Transfers received based on the phone number will be automatically collected in the account set as primary.
Can I transfer money between my own accounts?
Yes. Using the To Me option, you can transfer money between your own accounts opened at Banca Transilvania.
Can I transfer money between my own cards?
Yes. Using the To Me option, you can transfer money between your own eligible cards enrolled in BT Pay.
Can I top up a BT account from an account opened at another bank?
Yes. Using the To Me option → Add Money to BT → By Account, you can transfer money from an account opened at another bank to a BT account.
Can I top up a BT card with a card issued by another bank?
Yes. Using the To Me option → Add Money to BT → By Card, you can transfer money from a card issued by another bank to a BT card.
Can I make currency exchange between my own accounts?
Yes. Through the To Me → Currency Exchange option, you can make currency exchanges between your own accounts in different currencies.
Can I send foreign currency through BT Pay?
Yes. BT Pay allows you to make foreign currency payments to beneficiaries in the country or abroad, via IBAN-based transfers, in the currencies available in the app.
Can I send money to an account abroad?
Yes. Depending on the type of IBAN entered, you can make transfers to foreign accounts by filling in the required information for the external payment.
Where can I find recent beneficiaries and transfers?
When selecting the Send or Request options, frequent contacts, saved beneficiaries, and recent transfers are displayed for quick access to commonly used transactions.
Card details
Can I view the card balance?
You will be able to view the available balance of the card for any BT card enrolled in BT Pay, both in the card's currency and in points for STAR credit cards.
What card details are available?
For BT cards enrolled in BT Pay, you can view the following details related to that card:
- The cardholder's name which is identical to the name inscribed on the physical card;
- The card name, the one that was declared at the time of card enrollment in BT Pay;
- Last 4 digits of the physical card;
- The card number and the CVV/CVC code, after a user revalidation;
- Physical card expiration date;
- Card currency;
- Swift Code BT;
- IBAN account attached to the respective card. You can also share it through messaging applications installed on the phone
What types of transactions can I view in the transaction history?
You can view the transactions made with any of the BT cards added to BT PAY (or the designated cardholder’s cards, as applicable), for example: cash withdrawals from ATMs, deposits at BT ATMs, payments at merchant POS terminals, Internet payments, payments with the BT PAY app, installment transactions, STAR point transactions, transfers (sending or receiving money) made through the BT Pay app, or certain types of credits. You will also be able to see the expenses made with the cards registered in the app, grouped by expense categories.
How can I view the card number and the CVV/CVC code for BT-issued cards enrolled in the app?
You will have access to the card number and CVV/CVC code information in the "Show details" section.
Access to this setting is allowed only after validating the user's right to access this feature. For this purpose, for each card for which this feature is to be used, it will be necessary to use the PIN code set for BT Pay or, as applicable, the phone's biometrics.
The data will be displayed on the page for only a few seconds.
What does the BT Pay option for tracking purchases by category made with BT cards represent?
BT Pay will automatically group all transactions made with the card by domains, so that you can better track your expenses. Thus, you will see exactly how much cash you used (in the Cash category), how much utilities cost, how much you spent going out with friends in the city (in the Restaurant category), or how much that delicious dinner cooked by you cost (in the Supermarket category).
I have a STAR credit card. Can I check and pay my monthly payment obligations?
You will see the minimum payment due, the amount paid, the remaining balance to be paid until the full repayment of the loan taken out in the previous month, as well as the credit limit granted by the bank. Also, to make the payment you can:
- automatic payment setup for monthly obligations (minimum and maximum payment amount) from the cardholder’s current account, payment to be made on the due date. If the due date falls on a non-working day, the monthly obligation will be debited on the preceding working day. If you have multiple current accounts, the first account opened with the bank will be debited.
- top up the credit card at any time with the minimum or maximum payment amount from any card registered in the BT Pay application.
In case the card top-up or the setting of the automatic payment option is performed outside the Monday – Saturday interval, hours 09 – 19 or on non-working days, the registration of the top-up and option will be made on the next working day. Thus, if such an operation takes place on the due date (the 25th of each month) from a non-working day or outside the above-mentioned interval, the user understands that the monthly payment obligation will not be made on time.
Card benefits
From the "Cards" tab, select the desired card and you will be able to see the additional benefits your BT card offers
How do I set the transaction limits for my personal card or the designated cardholder, as applicable?
BT Pay lets you change transaction limits on BT cards enrolled in BT Pay and physical cards, as well as temporarily or permanently block/unblock them. Access to these settings is allowed only by entering the BT Pay app PIN code or, if biometric authentication is set up, one of the biometric elements (facial recognition or fingerprint).
Once the validation is completed, for each card added in the application, you have unlimited access to these options.
You will be able to set, for each card separately, daily limits, within a maximum value established by the bank for each card type, for a period defined by you, but not exceeding 90 days. The limits that can be set through the BT Pay application refer to:
- number of online and offline transactions;
- maximum amount that can be withdrawn from the ATM;
- card payments in stores;
- online payments with CVV/CVC;
- online payments without CVV/CVC.
How do you modify these parameters? You select the card for which you want to make changes, and then press the Card Settings button.
Transaction limits set through the BT Pay application affect physical cards.
What transactions can I perform with the BT company card through BT Pay?
If you have a card issued in the company's name, you can perform the following operations:
- Contactless payments to merchants with the card added in BT Pay, if the phone has built-in NFC technology;
- Contactless ATM withdrawal;
- Online payment authentication;
- Viewing the history of expenses made with the card, as well as grouping them by categories;
- Temporary and permanent blocking of the card registered in the application, as well as the physical one;
- Viewing card details: card number, expiration date, CVV/CVC code;
- Viewing the benefits of added cards in BT Pay.
How do I access BT Pay offers and Rewards on the Move?
BT Pay offers you the possibility to receive offers in the app, you can view, save, or activate them. The offers can be:
- shopping offers, for example: offers from partner merchants enrolled in the STAR program, intended either for all cardholders or only for users of a specific card type, and offers from Banca Transilvania. Offers may be exclusive, aimed at BT PAY users, or general, aimed at all users of certain types of cards issued by Banca Transilvania;
- prizes in motion, including special offers based on the user’s physical activity tracked by fitness monitoring apps and/or other criteria set within each offer, for example: payments made with the BT Pay app, with the card.
This section can be accessed by adding your physical activity monitoring account to the BT Pay application. To unlock the offers and implicitly be able to benefit from their advantages, you must meet the requirements and thresholds mentioned in each offer, synchronize the wristband with the respective application until the end date of the period mentioned in the offer, and have at least one BT card issued in your name or registered in the BT Pay application. Also, in this section, you will be able to view information about physical activity, for example: the number of steps, the number of kilometers traveled, the activity period.
If you access this section, you also agree to the Terms and Conditions, as well as the Privacy Policy of the application and respective services. To be able to view the offers, you must have an Internet connection.
How do I update my data at the bank directly from BT Pay?
You can update your data at the bank by accessing the Personal Data section from the main menu of the app, at the top left. Depending on the data you want to update, you can enter different sections (contact details, identity details, and other information about you).
Authentication of online payments through the BT Pay application
You will be able to authenticate online transactions made with your 3D Secure enrolled BT card through the BT Pay app. You can use either the PIN set for BT Pay or one of the biometric options (facial recognition or fingerprint).
To authenticate online transactions through BT Pay, the enrolled card must have the online payment approval option activated. If this is not active, you can enable it in the card settings using the "Online Payment Approval" option.
How do I enroll a BT card in 3D Secure BT Pay?
Following the registration process, enrolling the card in 3D Secure for online payment authentication with BT Pay will be done automatically when the card is added to the app. In some cases, you may manually activate the option in Card Settings, in which case you will confirm the activation by entering the PIN set in the BT Pay app or by using biometric authentication (facial recognition or fingerprint).
BT card enrollment could not be completed. What can I do?
If you received an error while enrolling the card in 3D Secure BT Pay, you can resume the process from Card Settings.
How do I authenticate online payments through BT Pay?
After completing an online transaction on a 3D Secure protected site, you will be asked to authenticate or reject the payment. The authentication/rejection message will display the following information: the card used for the transaction, the merchant's name, and the amount. You can authenticate the transaction using the app PIN or one of the biometric options (facial recognition or fingerprint). You have 5 minutes to authenticate or reject the transaction. Afterwards, you will return to the merchant's site to complete your order.
! Transaction authentication does not mean its completion. To ensure the payment is completed, you will return to the merchant's page to check the transaction status.
! Make sure you have General notifications enabled. You can check this in the Notifications menu – Notification settings. If you have registered your card in multiple apps, you will receive notifications on each device.
! Enrolling your card in the BT Pay 3D Secure system means authenticating online transactions only through the app. You will no longer receive SMS OTPs to validate these types of transactions. Internet access is required.
With your permission, the payment confirmation screen can be displayed automatically, without the need to access the notification or the app, allowing you to confirm or cancel the payment using the app PIN, one of the biometric elements (facial recognition or fingerprint), or the phone’s unlock method. This permission will be requested after the first confirmation of an online payment or can be set in the phone’s advanced settings – apps section – BT Pay app.
What options do I have for authenticating online transactions?
At the moment of initiating an online transaction you will have the following options:
- Transaction approval;
- Rejection of the transaction;
Can I authenticate transactions through other methods?
With a card registered in BT Pay and enrolled in BT Pay 3D Secure, you will be able to authenticate online transactions made with that card solely through the BT Pay app. Entering two passwords as before will no longer be necessary.
I have blocked the physical card. Can I still authenticate online payments?
If you block the physical card, you can no longer use it for online payments. In such cases, online payment authentication notifications can no longer be generated.
What information is visible on the payment authentication screen?
At the moment of initiating an online payment, a notification will be sent via the BT Pay app if the cardholder is authorized to authenticate online payments. The screen will display the following transaction details: the card used to initiate the transaction, the merchant's name, the transaction amount, and currency.
Accounts
How do I open a new current account?
All your accounts opened at BT are automatically visible in BT Pay. To open a current account, go to the "Products" section, click the "Accounts" button, then select "Open a new account," choose the desired currency, and accept the terms and conditions.
At the same time, during a currency exchange operation, if there is no account opened in the currency to be purchased, the user will be able to open the account within the process, following the steps in the application.
What transactions can I perform from current accounts
- automatic addition of PF accounts opened at BT and those opened directly in the BT Pay application
- view active accounts and display their balances;
- view attached cards for each account;
- visualization of designated cardholder cards;
- transfers between own accounts;
- making transfers in lei (interbank and intrabank);
- making transfers via RoPay Alias;
- view transaction history and pending transfers;
- distribution IBAN;
- currency exchange;
- making foreign currency transfers (interbank and intrabank; for more information, see: Transaction Processing Schedule).
- Reordering, renaming and deleting accounts;
- Viewing and sharing account statements.
How do I view transactions?
On the main screen, all completed transactions as well as those pending will be displayed. You can also search for a specific transaction using the "search" function found in both the cards tab and the accounts tab.
How do I set up a recurring payment?
Recurring payment can be set from the "Recurring" tab or when initiating a new transfer to another beneficiary. This will only be possible if there is a sufficient balance to make the payment. The recurring payment can be set as weekly, monthly, or bi-monthly.
How do I make a currency exchange?
Currency exchange can be accessed from the main screen by selecting the “To me” button and the currency exchange button, then following the steps in the app.
Are there fees for currency exchange?
Currency exchange does not involve commissions. At the time of the exchange, the exchange rate applied by Banca Transilvania displayed in real time in the BT Pay application will be used.
In which currencies can I exchange money?
The currencies that can be bought/sold through the application are: RON,EUR,USD,GBP,CHF,DKK,NOK,CAD,SEK,JPY,AUD,HUF,CZK,PLN and MDL.
Can the exchange rate change?
The exchange rate practiced by BT is displayed in the application in real time and can be modified at any time until the signing of the currency sale/purchase order by the client.
Is there a limit for the amounts I want to buy/sell and what is the transaction processing schedule? Is there a daily transaction limit?
These are processed 24 hours a day, 7 days a week, as follows:
- Monday to Friday - between 9:00 AM and 5:30 PM with no amount limit;
- from Monday to Friday, outside business hours (after 5:30 PM, Romanian time), on weekends or any non-working day, up to a maximum amount of 50,000 lei/day (equivalent in any currency)
The user can perform up to 25 currency exchange transactions in a single day.
Can I print my account statement from BT Pay?
This feature refers to the ability of a user to generate a statement for a BT current account by accessing the “More” button on the app’s main page, selecting “Account Statement,” and choosing the desired period.
How can I permanently close a BT account in BT Pay?
You access the application BT Pay -> Choose account -> More -> Account settings -> Close account
Is there a fee for closing the account through BT Pay?
No, Banca Transilvania does not charge a fee for current account closures.
I have only one current account in another currency, I no longer use this account, can I close it from the BT Pay app?
Yes, you can close the only current account in a currency other than lei (RON) from BT Pay
I have only one current account in RON currency, can I close it from the BT Pay app?
If this is the only current account in RON you hold, it cannot be closed through the BT Pay app. Closing the last account also involves terminating the business relationship with the bank and is carried out in accordance with the provisions of BT’s General Business Conditions applicable to individuals.
What do I do if I have a balance on the account I want to close?
If you want to close your current account with an available balance, you have the following options:
- transfer the available balance from the account you want to close to another current account opened in the same currency;
- you make a currency exchange on the account, in case you no longer have another account in that currency.
Can I close an account that has a debit card attached?
Unfortunately, you cannot close your BT Pay account while you have an active debit card linked to it. You need to permanently close the card first, then proceed with closing the account.
Which accounts can be closed through the BT Pay app?
Only current accounts in any currency can be closed through the BT Pay app; it is important that this is not your only current account, that you have no active cards linked to it, that it is not the settlement account for a loan or bank deposit, and that you have no unauthorized debits.
I accidentally closed a current account in BT Pay, how can I reopen it?
If you have successfully completed the account closure process through BT Pay and have received confirmation that it was successfully closed, unfortunately, you can no longer reopen it. You can open a new current account through BT Pay.
What happens if the Instant Payment Service is unavailable?
In the situation where the Instant Payment Service is not available (due to technical reasons or because of the temporary unavailability of the system), the user will be informed through an error message displayed at the moment of initiating the transfer. The transaction will not be processed through the instant payment channel, and the amount will not be debited. Subsequently, the user has the possibility to resume the transfer using the alternatives available in the application, such as the "normal" or "urgent" payment options, depending on the necessity and the desired processing time.
RoPay Service
What is the RoPay payment service?
RoPay offers you two ways to make or receive payments:
- RoPay Alias – you can make payments or receive amounts into your account using your phone number. It is enough for your phone number to be linked to your bank account and registered in the RoPay system.
- Ropay through QR code – you can send or receive money by scanning or generating a QR code.
RoPay via QR code
2.1. How do I activate the RoPay service using a QR code?
Activating the RoPay Service using a QR code does not require any prior action from users.
2.2. Can I use RoPay with a QR code if I don't have an eligible account or haven't granted camera permission?
Any user who holds a BT current account in RON can use the RoPay feature. If you have not granted permission to access the camera, the app will request it. You will not be able to scan QR codes until you allow camera access.
2.3. How do I know if the payment was made or received successfully?
After you send or receive a payment via RoPay, you will immediately see the transaction status in the app. Also, all transfers made via QR appear in the "transaction history" section of BT Pay, where you can check anytime if the money has arrived in the account or has been sent.
2.4. What if the QR code expires or I no longer want to receive the money?
If the validity period of the QR code expires, you must generate a new code. If you no longer want to receive the money, you can cancel the QR code directly from the application, from the screen where the code is displayed.
2.5. Can I use RoPay if I do not have internet on my phone?
No, to use RoPay in the BT Pay application you need an internet connection. Both generating and scanning QR codes only work if the phone is connected to the internet.
2.6. Can I use RoPay to send or receive money from any bank?
Yes, you can use RoPay to send or receive money both between BT accounts, as well as to or from other banks in Romania, as long as the recipient has a lei bank account and uses an application compatible with RoPay.
2.7. What happens if I enter an incorrect amount when I want to receive money?
If you generated a QR code with an incorrect amount, you can cancel the code and generate a new one with the correct amount. The person who wants to send you money will see the displayed amount and will only be able to modify it if you allowed this when generating the code.
2.8. Is it safe to use RoPay for money transfers?
Yes, RoPay uses the same security measures as the other functions in BT Pay. Any transfer must be authorized with the security method set in the application (PIN, FaceID or fingerprint), and the data is encrypted.
2.9. Where can I find more information or help if I am unable to use RoPay?
If you need additional help, you can access the support section in the BT Pay app or contact the customer relations service of Banca Transilvania. Also, on the BT Pay website you will find guides and answers to the most frequently asked questions.
RoPay Alias
3.1. How do I activate the RoPay Alias payment service?
To activate RoPay Alias, you must be an individual BT account holder. If you do not have this service activated, you can activate it through BT Pay after we verify your identity using the authentication methods available in the app.
You will be able to activate RoPay Alias based on the phone number declared at BT and to request its association with the personal IBAN account.
You can associate only one phone number with a BT account.
Activating the RoPay Alias service involves the following steps:
- Select "Profile and account settings" the option "Your aliases" from the main menu of the BT Pay application;
- Select the IBAN account for which you want to set the RoPay Alias;
- Confirm the phone number registered with BT as well as your RoPay Alias;
- You confirm the RoPay Alias setting by entering the SMS-OTP code received on the phone number.
3.2. How do I transfer through RoPay Alias?
If you have the RoPay Alias service activated, any customer of a participating bank can transfer RON amounts to your BT account linked to this service. They will enter your phone number, which you previously activated for this service, in the payment app of the respective participating bank.
If you want to initiate a transfer via the RoPay Alias service, the beneficiary to whom you want to transfer the amount must have an active RoPay alias linked to their bank account.
You can initiate a transfer via RoPay Alias by following these steps:
- Select the option Send from the main screen of the app;
- You choose the beneficiary from frequent contacts, recent transfers, or by searching;
- Select the transfer to the beneficiary's RoPay alias;
- Select or verify the account from which you want to make the transfer;
- Enter the amount and transfer details;
- Confirm the operation by pressing the button Send;
- You authorize the transaction using your PIN, Face ID, fingerprint, or your phone’s unlock method.
Transfers via RoPay Alias allow payments to be made without entering the beneficiary's IBAN, using the alias associated with their account.
3.3. How long does the transfer through RoPay Alias take?
Transfers through RoPay Alias are made exclusively in instant mode, 24/7. This option is available only if the recipient's phone number is registered in the national payment infrastructure - SPL scheme (Standardised Proxy Lookup). Otherwise, the transfer cannot be processed, and the user will be informed directly in the application.
Transfers through RoPay Alias are allowed from personal BT current accounts.
3.4. Are there limits on transfer amounts?
Yes, transfers via RoPay Alias (sending and receiving money) and those made through QR code are limited to 3,000 RON per transaction and are subject to a daily limit of 300,000 RON.
The maximum limit does not apply to transfers between your own accounts/cards.
3.5. Are there fees and charges for transfers?
The complete list related to the fees and commissions of the BT Pay application can be found here.
3.6. Where can I view the transfers made through the RoPay Alias service?
You can view transfers and their status in the transaction history section.
3.7. How can I delete RoPay Alias?
In case you no longer wish to have the RoPay Alias service active, but the BT account attached to it remains active, you can request the deletion of the Alias through the BT Pay application, in the section See Your Aliases. You can later restart the enrollment process in RoPay Alias.
3.8. Can I change an already set RoPay Alias?
In case you want to change the IBAN account associated with the RoPay Alias service, you will need to delete the set alias, and then you can restart the enrollment process within RoPay Alias and select another BT current account. Thus, the initially saved information will be overwritten.
In case you want to change the phone number, it is necessary to delete the initially set Alias and restart the enrollment process in RoPay Alias.
3.9. Can I have multiple aliases?
No. Only one association between the declared phone number and the associated IBAN account is allowed.
Granting and increase of credit line for credit card
What is the credit card issuance option?
The credit card issuance option is a service offered by Banca Transilvania. This service allows you to apply for a credit card and receive the card along with the associated credit line.
How to access the credit card application option?
Certain categories of app users, identified as individual resident clients of the bank who have a BT debit card issued on their personal account added in BT Pay (except for the BT meal card), will be able to see the option to apply for a credit card in the app.
What are the steps to obtain a credit card?
In order to obtain the credit card, you must perform the following operations:
- photographing the identity card and confirming the data from the identity card;
- validation of the phone number declared to the bank and the email address, by entering the code received via SMS;
- acknowledgment of the fact that all contractual documents and credit card statement extracts will be sent to your validated email address;
- completion of certain personal data regarding: marital status, studies, profession, employment contract period, group affiliation, payment obligations;
- signing the ANAF consultation agreement;
- acceptance of the offer presented for issuing the credit card, including the maximum amount you can obtain, the specific costs of the credit card, viewing the credit card benefits, including setting the option for automatic minimum/maximum turnover or no automatic turnover;
- to confirm the collection of the card from a BT agency or the sending of the issued card to an address mentioned by you as the card user;
- reviewing the documents related to the loan agreement, acknowledging and signing them with a qualified electronic signature. The qualified electronic signature will be applied by entering the code received via SMS.
How long do I have to complete the credit card application?
You will have a maximum period of 72 hours available to complete the application for issuing a credit card. The first stage, of filling in certain information requested by BT and signing the agreement for consulting ANAF, must be completed within a period of 48 hours.
The second stage, from the moment of signing the agreement for consultation with ANAF until the moment of signing the contractual documents, must be completed within a period of 24 hours.
If in any of the two stages the maximum deadline is exceeded, the user will restart the credit card issuance process from the beginning.
What software is used for signing documents?
You will be able to sign the contractual documentation generated by the BT Pay application that requires a qualified/extended electronic signature based on one or more digital certificates issued to you by the trusted service provider AlfaTrust in collaboration with BT. With such certificates, the user signs both the documents required for ANAF consultation and the documents necessary for card issuance and credit line approval via electronic signature.
How soon can the newly issued card be added to BT Pay?
The new card issued will be instantly available in the application after signing the necessary documents for granting the credit line.
Are there fees and charges for issuing the credit card?
List of fees and commissions charged by BT is available at here.
Can I change the credit line amount?
Yes, the amount displayed in the proposed offer represents the maximum amount of the credit line that can be granted by BT. You can modify this amount to a smaller amount than the maximum amount.
To which address can the card be sent by mail?
The card can be delivered both to the address from the identity card and to an address communicated by you during the online credit granting flow, in BT Pay.
What is the credit card limit increase option?
The credit card limit increase option is also offered by Banca Transilvania in BT Pay. It allows you to request and, based on BT's decision, obtain an increase of the credit line associated with your credit card.
How to access the credit card limit increase option?
Certain categories of application users, among those identified as retail bank clients, residents, credit card holders issued on the personal account added in BT Pay, will be able to view the option to increase the credit card limit in the application.
What are the steps to increase the credit line for the credit card
To increase the credit line, you need to complete the following steps:
- photographing the identity card and confirming the data from the identity card;
- validation of the phone number declared to the bank and the email address, by entering the code received via SMS;
- completion of certain personal data regarding: marital status, studies, profession, employment contract period, group affiliation, payment obligations;
- signing the ANAF consultation agreement;
- acceptance of the offer presented for increasing the credit line, specific credit card costs, viewing credit card benefits;
- reviewing the documents related to the credit line increase, acknowledging and signing them with a qualified electronic signature. The application of the qualified electronic signature will be done by entering the code received via SMS.
How long do I have to complete the credit line increase request
You will have a maximum period of 72 hours in which you can complete the request for increasing the credit line. The first stage, of filling in certain information requested by BT and signing the agreement for consulting ANAF, must be completed within a period of 48 hours.
The second stage, from the moment of signing the agreement for consultation with ANAF until the moment of signing the contractual documents, must be completed within a period of 24 hours.
If within either of the two stages the maximum deadline is exceeded, the user will restart the credit line increase process from the beginning.
Can I change the credit line amount?
Yes, the amount displayed in the proposed offer represents the maximum amount of the credit line that can be increased by BT. You can change this amount to a smaller amount than the maximum amount.
Bill Payments
What is the Bill Payments service?
Plati Facturi is a service offered by Banca Transilvania. This service allows individual users to pay utility bills.
What transactions can you perform within the Bill Payments service?
Through this service, Banca Transilvania offers users access to:
a. Payment of invoices to approved suppliers using one of the methods below:
- Linking the account associated with an approved utility provider;
- Scanning an invoice received from an approved utility provider, without the configuration mentioned above;
- Payment by bank transfer by entering the invoice details
b. Viewing the history of payments made to approved suppliers;
How do you access the Bill Payments service?
The Bill Payments service will be available only to BT Pay users identified as bank customers holding a current account.
Within the BT Pay app, the Bill Payments feature can be accessed from the navigation bar by selecting the "Recurring" tab.
How do you connect suppliers?
BT Pay user will be able to connect utility providers from the main screen of the application.
After selecting the supplier from the desired supplier categories, you will be able to connect each supplier individually by entering the login details requested by each supplier.
It is possible to connect to the same provider with different connection data, thus on multiple client accounts. As a result of this, the same provider will appear multiple times.
For connecting certain providers, marked in the app with a distinct symbol, namely "Premium", it will be necessary to activate the paid subscription available in the app and to accept the terms and conditions of service use in the BT Pay framework and confirm that you have taken note of Privacy Notice related. Later, you will have the possibility to select the desired supplier categories.
In the case of certain providers, prior consent from the client is required for accessing account data at the provider. In this case, when initiating the connection to the provider from the application, if you have not given prior consent, then you will be redirected to the provider's website where you will be able to express the requested consent.
You will also be able to connect multiple accounts related to the consumption locations from the same supplier.
How to view issued invoices?
After successfully connecting at least one provider within the Bill Payments feature, you will be able to view the history of paid bills as well as those that need to be paid (only for connected providers).
Invoices that have not already been paid can be viewed at the supplier level by selecting the supplier, or at an aggregate level as a total of invoices from all connected suppliers.
For each invoice among those to be paid, you will be able to perform one of the following actions:
- You will be able to view the invoice in pdf format;
- You will be able to request the invoice payment;
- You will be able to select the invoice to be paid.
For any questions or discrepancies regarding this information, you can contact the invoice issuer.
How do you pay a bill?
You will be able to pay one or more invoices simultaneously, according to your choice.
Payment of invoices will only be possible as full payment of the respective invoice(s); partial payments of an invoice cannot be made.
Payment of bills can be made from any account attached to a debit or credit card issued by Banca Transilvania, as a natural person, enrolled in BT Pay. You will not be able to make bill payments with the meal voucher card.
The payment operation confirmation will be done by entering the app's PIN code or using the phone's biometric method.
Payments are recorded with the date of the day on which the payment was made, the update of the payer's situation in the provider's records is carried out according to the provider's procedures, independently of the bank's control.
How to scan and pay a bill?
For certain providers, you will even have the option to pay the invoice by scanning the barcode. To use this feature, you will need to grant access to the camera.
For a scanned invoice, in certain cases, you will need to enter certain data for the invoice you want to pay. The data required to be entered by the user after scanning an invoice are specific to each supplier, according to their requirement.
The payment operation confirmation for a scanned invoice will be done by entering the application PIN, or the phone's biometric method.
What fee does Banca Transilvania charge for bill payments?
For bill payments, Banca Transilvania will not charge fees.
How can enrolled suppliers be deleted in Bill Payments?
A supplier added in the application can be deleted, regardless of its state: connected, disconnected or not connected.
If a supplier is deleted, you will be able to later re-add that supplier.
Deletion is initiated by pressing the delete button/icon in supplier details within the Invoice Payments service.
What are the options related to the Bill Payments service?
For the bill payment service offered in BT PAY, you will also be able to choose one of the available options:
- Free: is a free, default option that allows you to make up to four bill payments per calendar month to connected suppliers, scan invoices for standard suppliers, or make payments by manually entering invoice details, except for payments to suppliers marked with the specific "Premium" symbol;
- Unlimited Invoices: it is a subscription option, paid monthly in advance for the following month, costing 8 lei/month, which allows you to make an unlimited number of bill payments, including to "Premium" providers.
You will be able to select an option after connecting at least one supplier account. The options are visible in the "Bill Payments" section -> Settings from BT Pay.
In case you select the Unlimited subscription option, you will need to select your own card issued by Banca Transilvania in your name from the linked account, from which the monthly invoice amount will be debited. You will benefit from a testing period (also called trial period) for 15 days, after which the first subscription payment will be made from the selected card. The subscription fee will be charged to the account linked to the card, regardless of whether you complete the number of payments for the chosen option after the 15-day trial period. Thus, the first payment for the selected option will be made from the chosen card on the 16th day after selecting the option type.
The option to activate a subscription for unlimited invoice payments will be presented to the user when they wish to make more than 4 payments to connected suppliers within a calendar month or if they want to use the payment of an invoice from a premium supplier.
In case of changing the option type from a more limited subscription to an unlimited subscription, at the time of the change, the cost difference between the existing option and the unlimited subscription for the current month will be charged.
In case of changing the option type from subscription Unlimited Free, the benefits of the unlimited subscription remain active until the end of the billed month.
If at the time of any payment the user no longer holds their own card issued by Banca Transilvania in their name, selected for payment in the app, the option will be disabled. If at the time of any payment the account balance is insufficient, the Bank will attempt to debit the account within the next 3 calendar days. If the payment of the option cannot be made, the option will be disabled; In the event of the option being disabled in accordance with the above provisions, the user will be informed of this through a notification within the app.
If the user unsubscribes in trial period, and if they subscribe again later, on the date of re-subscription they will pay the cost of the selected option, as the free trial period is offered only once for the 15 days.
If the user wishes to cancel the paid option, they can request this through the BT Pay app. Benefits for the current month will remain active until the end of the paid period.
If you activate the Unlimited subscription and delete the BT Pay app, the selected option will not be automatically deactivated. The user must cancel the option in BT Pay before deleting the app.
How long does payment confirmation to the supplier take?
Payments for utility bills are settled within up to 3 business days. After confirmation, the payments also appear with the suppliers, showing the date they were made within the Bill Payments service.
Some information on the invoices is incorrect. What should I do?
The information from your bills is taken from the online accounts of each provider. In such cases, please contact the respective provider.
Granting a credit line in the form of overdraft
What is the overdraft option?
The overdraft granting option is a service offered by Banca Transilvania. This service will allow you to apply for obtaining a line of credit in the form of an overdraft.
How to access the overdraft option?
To access the overdraft granting option, you must be identified as an individual resident bank client, have at least one BT debit card issued on your personal account, except for the BT meal card, be aged between 18-60 years, not be an employee of the BT Financial Group, and not hold an overdraft at BT.
What are the steps to obtain an overdraft?
To be able to obtain an overdraft online, you must perform the following operations:
- photograph the identity card and confirm the data from the identity card;
- validate the phone number declared to the bank and the email address, by entering the code received via SMS, respectively email;
- you complete certain personal data regarding: marital status, education, profession, period of employment contract, group membership, payment obligations;
- you sign the consultation agreement with ANAF;
- you accept the offer presented for granting the overdraft, including the maximum amount you can obtain, its specific costs, viewing the benefits;
- you browse the documents related to the credit contract, acknowledge and sign them with a qualified electronic signature;
- the electronically signed documents are sent to you by email, to the previously confirmed address.
How long do I have to complete the overdraft application?
After you have completed the requested information, within a maximum of 48 hours you must proceed to the next step and sign the ANAF consultation agreement. If you fail, your request will expire and you will need to start the process over.
After you have signed the ANAF consultation agreement, make sure to complete the entire process and sign the contract documents for the overdraft within a maximum of 24 hours. If you do not meet this deadline, the ANAF agreement expires and you must start the process over from the beginning.
What software is used for signing documents?
BT Pay application uses the services of Asseco and AlfaTrust. Through these integrations, the user signs both the documents necessary for ANAF consultation and the contractual documents for granting the overdraft through electronic signature.
How soon can the credit line be accessed?
The line of credit can be accessed immediately after completing the process and signing the contractual documents for granting the overdraft.
Can I change the credit line amount?
Within the process, the amount displayed in the proposed offer represents the maximum credit line that can be granted by BT. You can modify it with a smaller amount depending on your needs. This will be the credit line that will be granted to you and that will also appear in the contractual documents.
Savings
What does the Savings feature mean?
This feature refers to the user's ability to view, contract, and close/cancel the savings products available in Banca Transilvania's offer for individuals.
Which customers are eligible to use this feature?
The functionality is available only to Banca Transilvania customers, individual current account holders over 18 years old.
What types of transactions can I perform within the Savings feature?
- If you do not have savings products:
In the "Savings" section of the "Products" tab, you can view the options for Savings Accounts and Term Deposits. From this screen, you can start an opening process by selecting a type of savings product from BT's offer.
- If you have savings products:
In the "Savings" section of the "Products" tab, you will be able to view your existing products and have a complete overview of the savings products you currently hold. If you have multiple products of the same type—in different currencies—they will be displayed in separate sections. Existing savings products are divided into categories: Savings accounts (including Round Up), Term deposits, Collateral deposits.
How to open a savings account?
You choose “+” from the “Savings” section in the “Products” menu – “I want a savings account” – select the current account from which you want to transfer funds to the savings account – enter the amount – press “continue” – read and accept the Savings Account Terms and Conditions and press “confirm”.
How do I fund a savings account?
Access the "Savings" section from the "Products" tab - select the savings account - choose the "Add money" option – select the current account from which the savings account will be funded – enter the amount you want to transfer to the savings account – choose "Confirm". You can also choose to transfer the desired amount regularly, on a date you select.
How do I close a savings account?
You access the "Savings" section from the "Products" tab – select the savings account – Account settings – Close savings account – select the current account where you want to transfer the existing amounts from the savings account – confirm the transfer.
What types of deposits can I open?
You have the possibility to constitute any type of classic term deposit available in the BT offer.
How do I close a term deposit?
You access the “Savings” section from the “Products” tab – select the deposit you want to close – Close deposit – choose the desired closure option (at maturity / before maturity) – select “close deposit”.
RCA Insurance
What is the RCA Insurance option?
This option allows BT individual clients to view offers and purchase RCA insurance policies directly from BTPay.
How do I access the option to issue RCA insurance?
The "RCA Insurance" option is allowed exclusively for BT individual clients, BTPay users.
Within the BT Pay app, the option can be accessed directly from “My Products” -> Auto -> RCA Insurance.
What documents do I need to issue an RCA policy?
Considering that the data about the car and the data about the car owner must be completed, the client needs the car registration certificate and the owner's identity document. The application has the document scanning function to streamline the data completion process.
How do I view the offers?
After successfully completing all fields in the application regarding the car, the owner, and the period, the client will click the "See offers" button. Thus, all insurance offers will be displayed on one screen, and the user has the option to choose one of the offers, for a period of 6 months or 12 months, with or without direct settlement. Subsequently, the client can select the most suitable offer for him and will make the payment of the amount indicated in the chosen offer.
How do I view the issued insurance policy?
After issuance, the client will have the possibility to view or download insurance policies, at any time, in PDF format directly in the BT Pay application.
How do I pay the RCA insurance policy?
Payment can only be made through a card registered in BT Pay. By pressing the “I want to pay” button, the user agrees that the amount corresponding to the RCA policy indicated within the chosen offer will be debited from the account to which the card used for the payment is attached.
If the payment is initiated with a credit card, the customer will have the option either to select full payment or to pay in 3, 6 or 12 installments without interest.
How soon after payment is the insurance policy issued?
The insurance policy will be issued immediately from the moment the payment is made in BT Pay and can be accessed or downloaded directly from the BT Pay application.
How long does BT Insurance Broker take to return the money in case of a return?
In case the client is in a situation where they must receive a premium refund for the RCA insurance policy, BT Insurance Broker will return the money to the account within a maximum period of 5 - 7 working days.
In what case can I request the termination/cancellation of the RCA insurance policy?
The cancellation of the RCA insurance policy can be done in the following cases:
- in case there is still another valid policy issued for the same car, in which case only the first RCA policy remains valid;
- to the insurer's decision in the case of a request for modification of an RCA policy that has not entered into force;
The termination of the RCA insurance policy can be done if the car is sold.
How do I request the cancellation of the RCA insurance policy?
In case you want to terminate the RCA insurance policy for a reason mentioned above, you contact BT Insurance Broker by email: vanzari@btbroker.ro
How can I change the details on my RCA insurance policy?
In case the client finds that the information on the RCA insurance policy is incorrect (address, owner's data, car registration number, driver's data, etc.), the client can request the modification of the data on the issued document at the e-mail address vanzari@btbroker.ro.
How long does it take to process requests for termination or modification of data on the RCA insurance policy?
Requests for either termination or modification of RCA insurance policies will be processed within a maximum of 5-7 working days by the insurers who issued the policy.
All information regarding the request will be communicated by BT Insurance Broker vanzari@btbroker.ro and they will also send the necessary documents to the insurer and inform him about the request.
What should I do if I cannot access the RCA insurance policy in BT Pay?
In case the policy is issued, but it is not visible in BT Pay, it is necessary to contact BT Insurance Broker at the address: vanzari@btbroker.ro.
What should I do if the RCA insurance policy was not issued even though I completed all the requested information?
In case the user encounters unforeseen situations at the time of issuing the RCA insurance policy in BT Pay, it is necessary to contact BT Insurance Broker at the address : vanzari@btbroker.ro.
Travel insurance
What is the Travel Insurance option?
This option allows BT individual customers to view personalized offers based on needs analysis and to purchase travel insurance policies directly from BT Pay.
How do I access the travel insurance issuance option?
The "Travel Insurance" option is allowed exclusively for BT individual clients, BT Pay users who meet certain eligibility conditions.
Within the BT Pay app, the option can be accessed directly from "My Products" -> Insurance Travel insurance
How do I view the offers?
After successfully completing the needs analysis and the policy start period, the client will see a personalized insurance offer on a screen, and the user has the possibility to choose the offer or to request a new offer. Subsequently, the client can make the payment of the amount indicated in the presented offer.
How do I view the issued insurance policy?
After issuance, the client will receive the insurance policy in PDF format at the completed and validated e-mail address.
The client receives an email which represents the confirmation of the policy issuance and contains all the documents found in the flow, along with the Insurance Policy issued by the Insurer.
How do I pay the insurance policy?
Payment can only be made through a card registered in BT Pay. By pressing the "Confirm and Pay" button, the user agrees that the amount corresponding to the policy indicated in the chosen offer will be debited from the account linked to the card through which the payment is made. In case the user selects a credit card for payment, they will have the option to choose either full payment or up to 12 installments.
How soon after payment is the insurance policy issued?
The insurance policy will be issued within 30 minutes from the moment of payment in BT Pay and will be sent to the client's e-mail address.
Credit card insurance and overdraft
What is credit line insurance?
Metropolitan Life life insurance attached to the BT credit card and overdraft offers financial protection in case of death, involuntary loss of employment, and hospitalization caused by accident or illness depending on the socio-professional status.
Are there additional benefits?
Enjoy up to 3 months of free insurance.
How can I obtain this insurance?
Insurance can be obtained by BT individual clients, BT Pay users who meet the eligibility criteria. It can be accessed from “My Products” tab and the Insurance menu, or from the cards menu in the Credit Info section.
What are the insurance costs?
The insurance premium is 0.268% of the amount used from the credit line, in the previous month (example: 2.68 lei for every 1000 lei used). If you do not use the credit line in a month, you do not have to pay the premium for the following month, but the insurance remains in effect.
What are the steps to activate the policy?
After accessing the "My Products" section -> Insurance -> Credit line insurance or Credit info -> Credit line insurance in the BT Pay app, you can view the insurance offer and issue the policy. The documents are sent to the e-mail address confirmed during the policy issuance process.
Home insurance
What is the Optional Home Insurance option?
This option allows BT clients who have a home to issue directly from the BT Pay application an optional home insurance policy or, when necessary, the package consisting of the optional home insurance policy + the PAD policy.
How do I access the option to issue Voluntary Home Insurance?
The option is available exclusively to BT clients, BT Pay users, individuals who have or do not have a mortgage loan with BT. In the BT Pay app, the option can be accessed from:
My Products tab → Insurance → Home Insurance or Loans section → Insurance.
How do I view the offers?
After filling in and confirming the information about the residence and the insured, the client is directed to the offer screens. Depending on preferences, they can select the Gold Package or the Silver Package and can add the available optional coverages (central heating insurance, electrical damage, emergency technical assistance).
How do I view the issued insurance policy?
After issuance, the policy can also be viewed and shared directly from BT Pay, in the Insurance section → Home Insurance under the “My Products” tab
How do I pay for the optional insurance policy or optional + PAD?
- Payment can only be made with a BT card registered in BT Pay. By pressing the "Confirm and pay" button, the customer expresses their agreement to debit the selected card account.
- Payment is always made in RON. For policies in EUR, conversion at the BNR exchange rate on the day of payment applies.
- Clients can also pay in 6 or 12 installments using BT credit cards.
Can I use the home insurance policy option if I do not have a mortgage loan with BT?
Yes, a home insurance policy can also be issued if you do not have a mortgage loan with BT
What is the validity period of the AEL policy?
The policy is valid for 12 months from the start date.
When does the optional policy become effective?
- T+1 if there is no active policy
- The day immediately following the expiration of the existing policy (if it expires in less than 30 days)
What is the maximum insurable amount?
The total insured amount (building + contents) cannot exceed 500,000 EUR or the equivalent in RON.
What limits does the content value have?
The value of the content must be between 10% and 30% of the value of the property, but not more than 30,000 EUR or the equivalent in RON.
Can I change the market value of the property?
Only the pre-filled market value can be increased. It cannot be decreased below the updated market value from the system.
Is a PAD insurance policy mandatory?
Yes. For issuing the optional policy, it is mandatory to have an active PAD policy for the same property.
If there is no active PAD policy, it can be issued directly in the AEL flow, with a start date of T+5.
BT Pay Kiddo
What is BT Pay Kiddo?
Functionality that allows the legal representative to grant permission to use BT Pay for minors aged 8-18 (hereinafter "minor"). This process is carried out exclusively online, ultimately providing the legal representative with a new "Kiddo" option in the "My Products" tab, through which they can view and perform certain operations.
Functionality is intended for:
- Minors aged between 14-18 years;
- Minors aged between 8 and 18 years;
What conditions must I meet as a legal representative/guardian to activate BT Pay Kiddo?
To activate BT Pay Kiddo, the legal representative/guardian must have the BT Pay application for which the identification process has been completed and meet the conditions below:
- For minors aged between 14-18 years with a bank account, the legal representative must be a natural person with an account opened at BT and must be authorized with a unique signature on the minor's account;
- For minors aged between 8-18 years attach to the parent's account, the legal representative must be a natural person account holder.
What conditions must a minor meet to have BT Pay?
To activate BT Pay, the minor must meet the following conditions:
For minors aged 14 to 18:
- Must be at least 14 years old and hold an identity card issued in Romania;
- He should also have an account and a card issued in his name;
- To have a telephone number declared in relation to the bank (the minor's number).
For minors aged between 8 and under 18 years attach to the parent's account:
- Must be at least 8 years old.
How do I activate BT Pay Kiddo?
As a parent/guardian/legal representative of a minor over 8 years old (‘the minor’), if you want to allow them to access/use BT Pay for minors, you can do this directly from your app by selecting the “Kiddo” option in the My Products tab and following the steps in the app: completing the identification process if necessary, accepting the legal terms for this feature, giving consent for the processing of the biometric personal data of minors aged 14-18, providing the minor’s personal data consisting of the phone number registered with the bank on their account and the CNP of minors aged 14-18, or the phone number, CNP, and full name of minors aged 8-18 attached to the parent’s account. Alternatively, for minors aged 14-18, you can grant permission to use BT Pay for minors at a BT branch.
How does a minor activate BT Pay?
- For minors aged 14 to 18:
After the parent grants permission to access/use the BT Pay application, the minor must download the BT Pay application from AppStore/GooglePlay/Huawei App Gallery and follow the enrollment steps in the application.
- For minors aged between 8-18 years not yet completed attached to the parent's account:
In order to grant permission to minors for using BT Pay, the BT Pay user parent will access the BT Pay Kiddo functionality from their own Application and will provide the Bank with the requested information, namely the personal numeric code, the first name, the last name, and the phone number of the minor. At the time of granting access, the parent will also request the issuance of a card for the child, which will be issued on the parent's account and will be attached to a dedicated sub-account.
After the parent grants permission to access/use the BT Pay app, the minor will install BT Pay from the dedicated stores mentioned above, using the phone number declared by the parent at the time of granting permission. The parent authorizes the installation of the app and the addition of the BT Kiddo card by unlocking the phone through their own BT Pay app and by entering an OTP code sent via SMS to the parent's phone number, which the minor will enter in their app. The minor will tap the “+” button at the top right of the screen, will see the card, and will verify its registration in BT Pay through an OTP sent via SMS to the parent's phone number. Subsequently, the minor will have access to the BT Pay features dedicated to minors over 8 years old.
I am a minor and I have BT Pay, what transactions can I perform?
For minors aged 14 to 18:
- Registering BT cards in the app;
- Payments with your phone at POS; for phones with the Android operating system, payment is made with BT Pay. For iOS phone users, the card can be added to the Apple Pay solution directly from the BT Pay app, subject to the conditions set by the app provider, including the conditions regarding the user's age
- Money transfer;
- Request for money;
- Displaying card data and confirming online payments;
- Temporary or permanent blocking of the card;
- Cash withdrawal from contactless ATM or based on code generated in the application;
- View card balance, card transaction history, and card spending by category;
- RoundUp Activation;
- Activation of offers from the Prizes in Motion section.
For minors aged between 8-18 years not yet completed attached to the parent's account:
- Payments with the phone; for phones with Android operating system, payment is made with BT Pay. For phones with iOS operating system, the card cannot be added to Apple Pay, according to the age conditions imposed by the provider, namely minimum 16 years;
- Request money from the parent who granted permission to use the BT Pay application;
- Cash withdrawal from the contactless ATM (with BT Pay using NFC technology for phones with Android operating system, or using the card;
- Balance view;
- View card expenses and transaction history.
I am the legal representative/guardian and have granted the minor permission for BT Pay, what operations can they perform?
- For minors aged 14 to 18:
After adding a BT card issued in the minor’s name, if it is linked to the minor’s personal account, the parent can perform the following:
- Set trading limits
- Temporarily block or permanently/unblock the card;
- View card balance
- View transactions/transfers made by child
- For minors aged between 8-18 years not yet completed attached to the parent's account:
After issuing the card on the parent’s subaccount and adding it to the child’s app, the parent will have the following information and actions available in the “Kiddo” tab:
- change transaction limits for children's cards;
- Temporary or permanent blocking/unblocking of the card; adding money: the parent will select their own card from which they want to make the transfer (only BT cards issued on the account of the holder are accepted, and the transfer will be made automatically to the child's card;
- card balance view;
- view transactions/transfers made by children.
For how many minors can I request access in the BT Pay Kiddo app?
- For minors aged 14-18, you can add up to 5 minors
- For minors between 8-18 years old not completed you can add up to 5 minors
Do I have transfer limits if I am a minor?
For minors aged between 14-18 years, the maximum daily/card transfer limits are:
- money transfer 2000 RON and 400 Euro in max. 10 transactions/day.
- maximum deposit of 2,000 RON and 400 euros in up to 10 transactions per day.
For minors aged 8 to 18 parintelu For minors linked to the parent's account, the maximum daily transfer limit (receiving money from the legal representative who granted access) is 2,000 RON in up to 10 transactions per day.
The minor has changed their phone number, what should I do?
- For minors aged between 14-18 years
First, you need to update the phone number in the bank’s system together with them. This can be done either online (if you have access to the previous phone number) or at a BT branch. After the update, you must access the “Kiddo” button, select the minor for whom you want to make the change, and enter the new phone number. After following the steps in the app, the minor must reinstall the BT Pay app and the identification process will restart. If you do not want the minor to be identified in BT Pay, you must both visit a BT branch together.
- For minors aged between 8-18 attached to the parent's account:
The parent who granted the child access to BT Pay and created the connection must go back to create the connection, add the new data, and the child must reinstall the app.
The minor uninstalled the BT Pay app; can I still see the “Kiddo” tab?
- For minors aged 14 to 18:
In case of uninstallation of the application by the minor, the legal representative of the minor will be able to perform the operations mentioned above on the BT Pay Kiddo option. The BT Pay Kiddo option will no longer be visible if there is no BT card added in the minor's BT Pay application attached to their personal account.
- For minors aged between 8-18 attached to the parent's account:
In case of uninstalling the BT Pay application by a minor, the minor's legal representative will continue to see their card in the BT Kiddo tab. The minor will be able to reinstall the application by repeating the initial installation steps and obtaining authorization from the parent.
What happens when a minor turns 18?
30 days before reaching the age of 18, the minor will be informed through an in-app notification regarding the limitation of access to BT Pay functionalities for minors. Upon the minor reaching the age of 18, they will need to reinstall the application and go through the enrollment process using the newly issued identity card. Previously, the newly issued identity card must be updated in the bank's system.
Are there fees for BT Pay Kiddo?
For information regarding fees and commissions, please review the list of taxes and commissions in BT Pay.
How can I open an account for a child?
To open an account in the minor's name, it is necessary to present yourself at any BT unit together with the minor aged between 14-18 years, his identity card, and his birth certificate.
Is it possible to connect a second legal representative (parent)?
- For minors aged 14 to 18:
Yes. In the event that a legal representative of the minor has granted permission to use Bt Pay for minors, connecting to the minor's user account in BT Pay by a second legal representative is allowed at any time, provided that this person is also authorized on the minor's account. The steps that the second representative must follow are similar to those for connecting the first representative.
- For minors aged between 8-18 years not reached:
A minor between 8-18 years old can obtain access to BT Pay from a single legal representative.
How can a parent withdraw money for minors aged between 8-18 years not yet completed attached to the parent's account?
The parent who created the connection can withdraw the money by accessing the button "Take the money back".
Add money to BT
What is the "Add Money" option?
Functionality that allows the BT Pay user to transfer, either once or recurrently, amounts held in the account linked to a non-BT card registered in BT Pay, to an account linked to a BT card.
How do I access the "Add Money" option?
The option is allowed exclusively for BT individual clients who hold a BT current account and are BT Pay users, with at least one BT card and one non-BT card registered in the app.
Within the BT Pay app, you can access the option from the main page by selecting the To Me button -> Add Money.
What are the steps to set up the add money option?
After clicking the option button:
-The user will choose the non-BT card enrolled in the wallet from which they want to set up the transfer;
-On the next screen, the user will choose the BT card registered in the app where they want to receive the money;
Later, the user will be able to enter the amount in lei they want to transfer from the non-BT card to the BT card, the details of the card, and choose the desired recurrence: weekly, monthly, or bi-monthly.
Is this transaction subject to a fee?
For this operation of transferring funds to the BT card, you will not be charged a fee by BT.
There is still the possibility of fees being applied for this type of transfer by the issuing bank of the non-BT card. Please check this information with the issuing bank.
What are the transfer limits when using the add money option?
The maximum amount that can be transferred using the "Add money" option is 30,000 RON per month per client, regardless of the number of transfers made.
How long does it take to transfer from a non-BT card to the selected BT card when setting up a recurring payment?
The transfer is made instantly on the date set by the user as a recurrence for moving funds from the non-BT card to the BT card: weekly, monthly, or bi-monthly, provided that this amount is available in the account linked to the respective non-BT card. If the user does not have the specified amount in the account linked to the non-BT card, the transfer will not be executed.
What happens to a recurring transfer set up from a non-BT card that was subsequently closed?
If at the time of transfer, according to the recurrence, the non-BT card is identified as closed, the action will not be completed successfully and the user will receive a notification in BT Pay about this situation.
What happens if I want to delete a transfer set with a certain recurrence through the “Add money” option?
The user can delete a recurring transfer set up via the "Add money" option at any time. To do this, they must access the list of recurring transfers, select the desired transfer, and initiate the deletion action. Before completion, the user will have the option to confirm or cancel the deletion.
Add money to BT for diaspora clients
For BT users who want to top up their BT account using a card issued in another country, this option is available for cards issued in the member states of the European Union, as well as in the United Kingdom of Great Britain.
Granting Non-card Loans
What does the option to grant a non-card loan in the BT Pay app represent?
The option to grant a non-card loan is a service offered by Banca Transilvania that allows you to apply for a 100% online non-card loan, based on simplified documentation.
How to access the non-card credit option in the BT Pay app?
To access the option of granting a non-card loan, you must be a resident natural person, be a BT client, be aged between 18-64 years, not be employed within the BT Financial Group, and have declared your income to ANAF.
Which non-card credit products can I access in the BT Pay app?
Currently, through the BT Pay application you can apply for an unsecured personal loan.
You have the possibility to configure your loan according to your needs. Thus, you can opt for a personal loan with or without included insurance, the interest rate of the loan can be fixed or variable, and the monthly installments can be equal or decreasing.
How can I apply for a personal loan through BT Pay?
The personal loan application can be started from the “My Products” tab by accessing the “Loans” menu.
In case you already have a loan from Banca Transilvania, in the "Loans" menu you will find displayed the details of the contracted loan, and with a simple slide on the screen you will see the option to apply for a personal loan.
What amount can I request for a personal needs loan 100% online?
The minimum amount that can be granted through the BT Pay application is 5,000 Ron and the maximum amount cannot exceed the value of 120,000 Ron.
For what term can the personal needs loan be requested 100% online?
Personal loan can be requested for a period between 1 year and 5 years.
What are the steps to obtain a personal loan?
To apply for a personal loan 100% online, you need to complete the following steps:
- You access the “Loans” tab in the “My Products” menu and request a personal loan simulation;
- You configure the credit and enter a series of information regarding: the requested amount, the period, the type of interest, the type of installments, and the income collection into the account;
- At the moment you select the type of interest and the type of installments, a separate page with an informative note will open, which we recommend you go through so that you can choose the best option for yourself;
- You analyze the loan offer with insurance and the loan offer without insurance, select the option most suitable for your needs and apply for the loan online;
- You read the “Information on the processing of personal data” and give your consent for the processing of personal and biometric data.
If you have chosen a personal loan with insurance, your consent is required for the insurer to collect the outstanding balance or the monthly installment in case of an unforeseen event;
- You confirm and validate the data from the ID card or request their update in case the data displayed in the application is no longer current;
- Validate the email address by entering the code received by email;
- You complete certain personal data regarding: marital status, residential status, education level, current profession, type of employment contract, payment obligations, the date on which you want the monthly installment payment, group membership and you declare whether or not you have other loans under review;
- You take a selfie according to the instructions displayed in the application;
- You confirm that all the entered data is correct and sign the ANAF consultation agreement.
If you have an ANAF agreement signed in the last 24 hours, the signing step will no longer be necessary;
- Do you accept the offer presented for granting the personal loan? By accepting the offer you agree with the amount offered, the credit period, and the related cost;
- You go through the documents and electronically sign the documentation related to the loan;
- You receive the electronically signed documents at the previously confirmed e-mail address.
How much time do you have to complete the loan application?
After you have completed the requested information, within a maximum of 24 hours you must proceed to the next step and sign the ANAF consultation agreement. If you fail to do so, your request will expire and you will have to restart the process from the beginning.
After signing, the consultation agreement with ANAF it is necessary to sign the contractual documents related to the personal loan within a maximum of 24 hours. If you do not manage to fit within this timeframe, your request will expire and you will have to restart the process from the beginning.
What software is used for electronic document signing?
BT Pay application uses the services of Asseco and AlfaTrust for electronic signing of documents with qualified electronic signature.
In how much time can the amount related to the personal loan be accessed?
You will receive from the bank a notification when money has been transferred into your account.
The granted amount can be accessed in just a few minutes after the completion of the process and signing of the contractual documents for granting the personal loan.
How can I initiate a partial early repayment operation in BT Pay?
The partial early repayment operation of loans can be initiated from BT Pay by accessing the Loans button in “My Products,” followed by selecting the Partial Early Repayment option.
Can co-borrowers/guarantors initiate a partial early repayment through BT Pay?
No. Partial early repayment from BT Pay can only be made by the credit holder.
What types of loans can be repaid early through BT Pay?
In BT Pay, loans granted to individuals can be repaid early.
They are excluded in the first phase:
- study loans
- Work&Travel credits
- APIA credits
- transferred loans from the OTP portfolio
Can the loan be fully repaid through BT Pay?
No. With BT Pay, only partial early repayments can currently be initiated.
Can multiple early repayments be initiated from BT Pay in one day?
No. Only one early repayment per day per loan can be initiated.
Can I make an early repayment at any time of day?
No. Requests are processed Monday–Friday, between 8:00 AM and 6:00 PM.
Can early repayments be made on the due date or on the loan maturity date?
No. Early repayment cannot be processed on the due date or maturity.
Is there a minimum amount for reimbursement or can any amount be reimbursed?
Yes, there are rules:
- The amount must be greater than 10 RON/EUR/CHF.
- The amount must be greater than the remaining loan balance to be repaid.
- If the amount is less than the monthly installment, the repayment can only be processed with the option:
“Reducing the monthly installment amount while maintaining the remaining loan term.”
Can early repayment be processed if the available account balance covers only the repayment amount?
No. There must be enough available in the account for:
- repayment amount
- early repayment commission, if applicable
Is early repayment allowed from an account opened in a currency different from the loan currency?
No. Only accounts in the credit currency are displayed in BT Pay.
Which components can be reimbursed through BT Pay?
You can select as the reimbursement method:
- Repayment of principal + interest + fees
- Repayment only from principal
Can I download or share the new charts from BT Pay?
Yes. Both the charts from the simulation and the new chart generated after the completion of the repayment can be downloaded or shared.
Am I informed about the fees charged?
Yes. On the "Confirm transaction" screen appear:
- available balance
- the beneficiary of the operation
- refunded amount
- value of the prepayment penalty
- transaction details
Investments
What does investing in investment funds through BT Asset Management involve?
Investments in investment funds involve the purchase of fund units at different prices. What distinguishes them from other products is that through a fund you can invest both in bank deposits, bonds, government securities, and in shares of companies listed on various stock exchanges, depending on the investment policy of the chosen fund. Practically, these types of financial products facilitate your access to multiple instruments that are usually purchased from distinct entities.
How can I invest in investment funds through BT Pay?
The first step is to click the "Investments" button and sign the brokerage agreement. Then you can invest in any of the 14 funds managed by BTAM, available in the app.
What types of investment funds can I purchase through BT Asset Management?
You can access investment funds denominated in RON, EUR and USD . These, depending on the portfolio composition, are fixed income funds, mixed funds, and equity funds respectively. Each fund has its own particularities, therefore you can consult the details by accessing the fund of interest and the "Information" section.
Is there a minimum amount for the first investment in BTAM funds?
Yes, the minimum amount is between 50 and 100 RON depending on the chosen fund for funds denominated in lei, and 25 EUR/USD for investment funds denominated in EUR/USD.
How can I monitor the performance of my investments?
Within the "Investments" menu, we find the chart that shows us the total equivalent investments in RON with the breakdown of the result included in absolute value, as well as percentage. Also, each investment fund displays the evolution in the fund's currency both in percentage and in absolute value. Furthermore, by accessing each individual fund, we observe the chart with the evolution over various periods of 1, 3, and 5 years respectively.
What are the risks associated with investments?
Investment funds are not guaranteed, and past performance does not represent a guarantee of future achievements. Therefore, choose the funds you understand and with a comfortable risk level for you.
What fees and commissions apply to investments in investment funds?
Important to know is that no commissions are charged on investments and, also, redemptions are carried out without commissions, regardless of the holding period of the redeemed fund units. In the case of redemptions, the resulting gain is taxed according to the legal framework.
How can I redeem my investments?
Simple. You access the fund screen and select the "Sell" button. You choose the current account in which you want to receive the money, choose the type of redemption: partial (you fill in the amount) or full, then sign the transaction. Keep in mind that the payment of amounts owed from the redemption of fund units is made within 2 working days.
Can I schedule recurring investments in investment funds through BT Pay?
Of course. In the "Investments" menu under the My Products tab, you will find the "Invest Recurringly" option, which allows you to automate investments from your current account, with the amount and on the date you choose.
I have not invested with BT Asset Management before. What steps do I need to follow and what documents are required?
To purchase fund units at the investment funds managed by BT Asset Management you need a current account at BT in the currency of the fund of interest and to complete the enrollment process through BT Pay, which takes a few seconds. We do not ask you for additional documents beyond those presented at the opening of the business relationship with BT.
How long does the investment process take?
From an operational standpoint, the process of purchasing fund units is very fast. In "Investments," you choose the fund of interest and the "Buy" option, then select the current account from which you want to initiate the investment, enter the amount, and sign the transaction. Note that the issuance of fund units takes place on the business day following the day the investment amount was credited to the fund's account, but you can always view the "Pending Transactions" section
How quickly can I redeem my investments and receive the money in my account?
The initiation of the redemption operation is done by accessing the fund screen and selecting the "Sell" button. Next, you select the current BT account in which you want the amount to be transferred, the redemption method, partial or full, then you sign the transaction. Note that the payment of amounts due from redemption is within 2 working days, and the amounts are usually paid into the current BT account after 3:00 PM
How can I check the transaction history made in investment funds?
Quite simple. In "Investments" you will find the "Documents" section where, for each investment fund, you have access to your transaction history as well as the option to generate your investment account statement.
How long does the approval process take to open a business relationship with BT Asset Management?
You need to make sure that your personal data is updated at Banca Transilvania. Access to the investment funds managed by BT Asset Management is done in simple steps. This process should take a few minutes.
Can I make investments immediately after joining?
Of course. After signing the brokerage contract, you have access to all 14 open-end investment funds to make purchases. All you have to do is access the "Investments" menu and select the "Invest" option.
What should I do if I encounter difficulties during the subscription or purchase process?
We hope you are not in this situation. However, if you encounter problems during the process or when you want to invest, you can contact BT from the Contact section of BT Pay or by calling BT Asset Management at the Call Center number 021.9128.
What is the price at which I carry out purchase or sale transactions of fund units?
At the open investment funds in Romania, authorized by the Financial Supervisory Authority, subscription and redemption transactions are carried out at an unknown price, Thus, for a subscription or redemption request submitted on day T, the price at which the fund units will be allocated or canceled is known on day T+1 (the next business day), in the afternoon, after the certification of the net asset value by the depositary of the investment fund (BRD-Groupe Societe Generale, in the case of investment funds managed by BTAM).
Within the website www.btassetmanagement.ro the update of fund unit prices is done daily, at the end of the day. Thus, in the first part of a working day, the displayed price is the one valid for operations recorded on day T-2 (where T=current day), and at the end of the day the price is updated with the value valid for operations recorded on day T-1.
Pensions
How do I become a participant in the voluntary pension funds managed by BT Pensii?
You can sign the individual membership agreement for the optional pension fund directly from the app BT Pay, or, if you prefer, you can visit a BT branch to sign the document.
To contribute, you have two options:
- Directly from your bank account, via BT Pay, to the chosen fund.
- Through employer, to whom you can send a copy of the membership form. They will withhold your contribution from your gross salary and transfer it to your voluntary pension account.
After the contribution is allocated to your account, you will receive a Confirmation SMS.
You can check your voluntary pension account status anytime in the app BT Pay.
How can I join the voluntary pension funds through BT Pay?
The first step is to access the "My Products" tab, the "Investments" button, and select the pension fund(s) managed by BT Pensii you want to join. Then set the monthly amount you want to contribute from your bank account and the date, and the last step is to sign the membership agreement. After the contribution is allocated to your account, you will receive a confirmation SMS. You can check your voluntary pension account status anytime in BT Pay. You can cancel or modify the monthly contribution.
Which voluntary pension funds are managed by BT Pensii?
BT Pensii manages two optional pension funds, both in lei and part of Pillar III: My Pension and My Pension+. The fund My Pension+ was taken over from BRD Societate de Administrare a Fondurilor de Pensii Private S.A. and is now managed by BT Pensii.
Is there a minimum monthly amount for contributions to the voluntary pension funds managed by BT Pensii?
Yes, the minimum monthly contribution to My Pension is 60 lei, and to My Pension+ the minimum monthly contribution is 50 lei; the maximum contribution is 15% of your gross monthly income or of the income assimilated to it.
How can I monitor the progress of my contributions to voluntary pension funds through BT Pay?
In the BT Pay app, in „Investments”, a chart is available showing the total balance, along with details of the investment result — both in absolute value and percentage.
In the subsection „Details”, you can consult information such as:
- current balance
- contribution value
- number of allocated fund units
- date of last contribution
- evolution of the fund (NAV and the return over the last 5 years).
What are the benefits of voluntary pension funds?
- You accumulate amounts to use when you retire from activity
- You have flexibility: you can contribute individually, and your employer can also contribute on your behalf, offering an extra-salary benefit. You can stop and resume payments anytime or change the monthly amount.
An important advantage is tax deduction:
- Your own contributions are exempt from income tax if the amount is withheld and paid by the employer, up to 400 euro/year (approximately 165 lei/month).
- Likewise, the contributions made by the employer are tax-exempt up to the same limit of 400 euro/year.
These tax facilities can be applied individual or cumulative, depending on the type of contribution (personal or employer's).
What are the risks associated with voluntary pension funds?
Previous fund performances do not guarantee future results. Therefore, choose the fund(s) you understand and with a risk level comfortable for you.
The investment universe of the funds managed by BT Pensii includes financial instruments such as: government securities, corporate bonds, listed shares on the stock exchange, bank deposits.
My pension is suitable if you are more dynamic or have a long period until retirement (20+ years). In the long term, high risk can yield greater returns.
My Pension+ guarantees that you will not withdraw less than the amount of net contributions allocated to your account (guarantee provided in case of withdrawal of funds according to legal regulations, after the age of 60 or in case of death).
What fees and commissions apply to the voluntary pension funds managed by BT Pensii?
The management fee for Pensia Mea, which is deducted daily as a percentage of the Fund's total assets, is 0.0064% per day; Fees and commissions charged to the fund can be found in the Prospectus: btpensii.ro/documente-si-formulare/prospecte/pensia-mea
The management fee for Pensia Mea + is 0.1625% monthly of the Fund's total assets. The fees and commissions borne by the fund can be found in the Prospectus: btpensii.ro/documents-and-forms/prospectuses/my-pension-plus
When can I claim the accumulated money?
The money you accumulate within the private voluntary pension can be withdrawn at any time after reaching the age of 60 or in the case of a disability pension. In the event of death, the legal heirs can claim the value of the accumulated asset. The payment of the net personal asset can be made as a lump sum or in installments, according to the established schedule.
How long does the contribution allocation process take?
The allocation to your pension account may take up to 4 business days from the date of receipt. After the contribution is allocated to your account, you will receive a Confirmation SMS. You can check your voluntary pension account status anytime in the application BT Pay.
How can I check the history of contributions allocated in BT Pay?
Quite simple. In "Investments," select the investment fund you participate in and you will have access to your contribution history, as well as the option to generate your pension account statement from the "Documents" section.
What should I do if I encounter difficulties during the enrollment process?
We hope you are not in this situation. However, if you encounter problems during the onboarding process, you can contact BT through the Contact section of BT Pay or by calling the BT Call Center: 0264 308 028.
Can I find out from BT Pay if I am a participant in Pillar 2?
Yes, in BT Pay you have the possibility to check where your privately managed Pillar II pension is. From the card carousel, select Pillar II and fill in the necessary information in the "Check" section.