BT Pay User Guide
General
What is BT Pay?
BT Pay is a secure Mobile Banking app, accessible via your mobile phone with an internet connection. The BT Pay app can be downloaded from the Google Play Store or Huawei AppGallery.
To use BT Pay, you must meet at least one of the following criteria:
- you are already a BT customer with a current account holder – if you have already established a business relationship with BT
- you become a BT current account holder through BT Pay if you successfully initiate and complete the opening of a business relationship with BT directly through the BT Pay application;
- you are a cardholder – if you have at least one BT debit or credit card, issued in your name, linked to a BT account opened in the name of another individual customer and/or to the account of a BT corporate customer or a BT electronic meal voucher card (BT meal card) or a card issued by BT Direct.
- If you have at least one BT debit or credit card registered in the app, you can also add cards issued by other financial institutions in Romania (issued in the cardholder’s name or under the Visa/Mastercard/Maestro logo, per individual) with which a limited number of operations can be performed, described in point 4 "BT Pay functionalities"
- you are fully authorized on the account of another BT individual customer and they have granted you permission to access their accounts, including through BT Pay.
Opening the business relationship with BT through the BT Pay app
Individuals of legal age who do not have an established business relationship with the Bank can apply to become individual customers with current accounts through the BT Pay app.
The process of establishing the business relationship through BT Pay is 100% online, conducted remotely, and aims to enroll the customer (applying know-your-customer measures according to legal provisions), open a current account, and activate a subscription with various transactional products/services available in the bank's offer.
After completing the application process, requests to open the business relationship initiated through BT Pay can be, as applicable:
- approved: (i) instantly, or (ii) on the following business days
or
- (iii) rejected, in certain situations
In any of these situations, the applicant is informed by a notification in the application about the outcome of the application they initiated.
Accessing BT Pay
The app can only be used if your phone is secured by a password, fingerprint, or other security method provided by your phone.
When registering in BT Pay, the user will be asked to set a security code for using the application, hereinafter also referred to as the "application PIN code" (e.g. each time the application is accessed, the user will have to enter the security code).
If the user has the device unlocking feature active on their phone using biometric data (e.g., Face ID, fingerprint), after setting the security code, they will be given the option to replace the authentication method in BT Pay from using the security code to the method that uses the biometric data registered on the phone.
The security code or, where applicable, the biometric unlocking method will be required each time the app is accessed, for contactless payments, online payments, ATM withdrawals, transfers, additional card settings, and other options requiring user authentication.
Depending on the category to which the BT Pay user belongs (mentioned in section 1), they will have access to all BT Pay functionalities, described in chapter 4 BT Pay functionalities, or only to part of them.
If the application user is only an additional cardholder, the following features will be unavailable: Round Up, Bill Payments, travel insurance, RCA insurance, Kiddo, overdraft credit line approval, credit card approval, updating BT Pay information, RoPay Alias service, adding a non-BT card.
If the user of the application has only proxy rights on another BT individual customer’s account, they will be able to perform operations such as: viewing current accounts/savings accounts/term deposits; making transfers from/to open current accounts; currency exchanges in the currencies in which the holder has open accounts; generating account statements; viewing transaction history; distributing IBANs; setting up recurring payments; managing savings and deposit accounts, including opening and closing them.
If the application user is only a meal voucher cardholder, they will have access to the following features: Cards, offers, and prizes on the go.
At the same time, BT Pay users who are BT individual customers with a current account will have the option, during a call initiated to or from the Call Center, or at a BT branch, to be identified through the Application installed on the phone number registered with the bank. Customers who choose this identification method will receive a notification sent to BT Pay, from where they can accept or decline identification, or identify themselves using the BT Pay app PIN code or the phone’s biometrics (Face ID, fingerprint).
BT Pay functionalities dedicated to existing customers
How can I change my security code?
You can change the security code in the "Application Settings" section of the "Security" menu.
I forgot the security code, what do I do?
If you have forgotten your security code, click the "Forgot your PIN?" button to be automatically redirected to the identity verification process (which includes consenting to personal data processing and taking a selfie to confirm your identity). After successfully completing the verification, you will be able to set a new security code.
How do I activate BT Pay at a BT branch?
You can activate the BT Pay app at any BT branch. If you are at a BT branch, select the option "Activate BT Pay at a BT branch" and enter the code provided by the BT representative.
Can I use the BT Pay app to schedule a visit to the branch?
You will be able to use the BT Pay app to schedule a visit to one of the Bank's branches. To make an appointment, you will need to access the "Contact" section and enter the requested information.
How can I contact a consultant if I need support?
You will be able to get in touch with a BT consultant by accessing the BT Pay chatbot, available in the upper right corner of the application. The chatbot provides answers to general questions about the BT Pay app’s features, with responses generated by artificial intelligence. If the AI’s answers do not resolve your support request, you can start a chat conversation with a BT consultant.
BT card enrollment
How do I add a BT-issued card to BT Pay?
BT Pay users who hold BT cards will find in BT Pay, under the "Cards" tab, all cards issued in their name or additional cards issued to others but linked to their accounts. To add a card issued by another bank to BT Pay, you must manually enter the card details requested in the app.
I am an individual and I am not a BT customer. How do I apply for a card?
The card is automatically linked to an account. The ways you can issue them are:
- Online from the BT Pay app - you can open a 100% online account in a few minutes and request a debit card. You will receive the IBAN as soon as you complete the process and will be able to receive funds into this account. The card will appear in the list of instant cards, and the physical card will be sent to you by courier. To open the account online, request a card, and get details about the process, access https://www.bancatransilvania.ro/cont-online.
- b) BT unit – you can open an account and apply for a card at any Banca Transilvania unit. The card will appear in BT Pay within 24 hours, and you will receive the physical card later at the unit where you applied.
What operations can you perform with your BT Pay card?
You can perform all the operations mentioned above in BT Pay functionalities, depending on the card you have and whether you have been identified as an individual customer or as a card user. The operations you can access are described in chapter 2, BT Pay functionalities.
If you are classified as a card user, the following features will not be accessible: Round Up, Bill Payments, travel insurance, RCA insurance, BT Kiddo, granting/increasing the Overdraft credit line, granting/increasing the credit card line, updating data in BT Pay, adding a non-BT card.
Once you have received and activated your physical card, you will be able to withdraw cash using your phone and at the bank's contactless ATMs, an operation that requires entering the PIN code at the ATM.
At the same time, cards that have expired and are automatically reissued by the bank allow withdrawals from contactless ATMs, with the PIN code remaining the same as that of the expired card.
How can I delete an enrolled card?
If you want to remove a BT/ BT Direct card from the app, you must first block it permanently and then you can delete it from the app. This is done from the Card Settings, using the Permanent Card Lock option.
For non-BT cards added to the app, you can delete them by accessing the "more" button in the cards tab > delete card.
Is the real card data stored on the phone?
The application saves only the last 4 digits of the card number, expiration dates, and the cardholder's name. The full card number and its CVV/CVC are never stored.
What is the authentication method for transactions made through BT Pay?
The authorization of transactions will be done either by entering the app PIN or by using the phone’s biometrics, namely Face ID or fingerprint.
Am blocked cardul fizic. Pot folosi în continuare cardul din aplicație pentru plăți?
No. If you block your physical card, it will no longer be usable for any payment or transaction, either in person or through the app. You will also lose access to the card settings in the app.
How long is the enrolled card valid? Is it linked to the physical card?
The BT card registered in the app has the same validity period as the physical card. If your physical card expires, you will no longer be able to use it in BT Pay.
Can I register my card on multiple devices?
No, you can't enroll the card on multiple devices. A card can only be enrolled on one device.
What happens if my physical card expires and I replace it?
If we have identified you as a customer of the cardholder bank, we will automatically add your card to BT Pay, and you will be able to pick up the physical card from the location chosen by you.
Can I change the cardholder name?
You can change the card name to make it easier to identify. In the card settings, select the "Change card name" option and edit it.
I had to block the card in BT Pay. Can I still use the physical card?
If you block the card from BT Pay, you will no longer be able to use the physical card.
How do I invite a friend to BT Pay?
The BT Pay "Invite a Friend" feature is available in BT Pay. You can access this feature as long as you have been identified as a bank customer with a current account.
How do I add a card issued by BT Direct to BT Pay and what operations are allowed?
You will automatically find in BT Pay the card issued in your name by BT Direct.
You will be able to use the BT Direct card registered in BT Pay to perform the following operations: contactless payments at merchants, view the card balance, transaction history, credit line, and installments. You will also be able to enroll it in Google Pay, authenticate (approve or reject, as applicable) online payments through BT Pay, and view credit line and installments.
What is Round Up?
Round-Up is a savings product available in BT Pay for users who have a current account opened at BT and at least one debit card in RON linked to it.
Round-Up rounds each card payment up to a selected multiple: 1 leu, 5 lei, or 10 lei. You can also add an accelerator to multiply the rounding by x2, x3, or x5.
How do I save with Round Up?
Saving through the Round Up service involves rounding up each payment transaction made with the debit card to a selected multiple (including with accelerator, if selected). Another way of crediting the Round Up account is not accepted.
Once the product is activated, you need to select the desired rounding step (multiplier), namely:
- Rounding step up to 1 leu: in case of a payment of 3.5 lei, the rounding will be done to 4 lei, and 0.5 lei will be transferred to the account dedicated to the Round Up service
- Rounding step up to 5 lei: in the case of a payment of 3.5 lei, the amount will be rounded up to 5 lei, and 1.5 lei will be transferred to the account dedicated to the Round Up service
- Rounding step up to 10 lei: for a payment of 3.5 lei, the amount will be rounded up to 10 lei, and 6.5 lei will be transferred to the account dedicated to the Round Up service.
How do I activate and how much does the Round Up service cost?
Round Up can be activated through the BT Pay app and is free of charge.
The product will be activated by accessing the "Round Up" option in the "Cards" section and setting the desired options.
How do I change the Round Up rounding step?
The rounding step can be changed from BT Pay, by accessing the Round Up -> Round Up Settings section and making the desired settings.
How do I cancel the Round Up product?
The Round-up product can be deactivated by accessing the Round Up option -> Round Up Settings and deactivating the option.
How do I access the amounts saved through Round Up?
The amounts saved through "Round Up" can be accessed at any time by transferring them from the dedicated "Round Up" account to one of the current accounts in lei held at BT. The transfer of money to the current account can be made from BT Pay: "Round Up" menu -> "Transfer money".
Also, the account balance and Round Up transfers can be viewed at any time in BT Pay.
What payments are accepted for rounding by Round Up?
The payments eligible for rounding are the transactions made with the debit card, as follows:
- Card payments made at BT POS or any other bank;
- Payments made online using the card;
- Card payments at the POS made by phone, using - BT Pay, Google Pay.
Attention! Payments made from overdraft, as well as transfers made from the current account (scheduled or not), cash withdrawals by debit card or bill payments at the ATM will not be rounded.
Is the Round Up Account interest-bearing?
The Round Up account is interest-bearing. The interest rate is shown in the Round Up section. The account’s interest rate is variable, and interest is paid monthly, on each anniversary, by crediting the Round Up account.
What is a virtual card, which account is it linked to, and who provides it?
The virtual card is a product offered by Banca Transilvania in BT Pay to users who have a current account opened with BT. This category of users can request the issuance of virtual debit cards in RON, EUR, and USD from the BT Pay app. The virtual card will be issued instantly, and the new virtual card will appear immediately in BT Pay. The user can choose one of the available images for the virtual card design.
The Virtual Card will be linked either to a new account automatically opened in RON, EUR or USD through the payment app or to an existing current account, depending on the user’s choice.
How do you request the issuance of a virtual card?
If you have a current account opened with BT, you will see the virtual card option in the dedicated section of BT Pay, where you will be able to request its issuance.
What can you do with a virtual card?
You will be able to use the virtual card from BT Pay for the following types of operations:
- internet transactions;
- transactions at the POS;
- Transfers, except RoPay Alias
At the same time, through BT Pay, other functionalities of the virtual card can be accessed, such as setting daily transaction limits, temporary blocking and unblocking, or permanent blocking of these cards. To confirm these changes, it is necessary to validate the identity through the app's PIN or through the phone's biometrics, namely Face ID or fingerprint.
Fees and commissions, as well as trading limits, are displayed here.
Are there any fees for the virtual card? How many virtual cards can be issued?
Virtual cards have no issuance fee.
A maximum of 3 virtual cards can be issued as follows:
- 1 card Visa Virtual Untold
- 1 Visa Virtual Standard card
- 1 card Visa Virtual Euro
- 1 card Visa Virtual Dollars
- 1 Mastercard McLaren card in RON
- 1 Mastercard McLaren card in Euro
Can I top up a PrePay phone card from BT Pay?
Yes, from the "My Products" tab you can top up a prepaid phone card for phone numbers from the providers available in the app (Orange, Vodafone, Digi) by entering the phone number you want to top up. Please note that these transactions are irreversible.
Can I view information about a loan I have with BT in BT Pay?
Yes, if you have a credit agreement with BT, you can view details about your credit products held at Banca Transilvania in BT Pay, under the "My Products" tab, "Loans" section, including both non-card and credit card products (e.g. due date, payment amount, repayment schedule, any outstanding amounts, attached insurance policies, fees, possible delays)
Is there a possibility to buy a vignette from BT Pay?
If you are an app user with a current account at BT, you can buy a Vignette via BT Pay by going to the "My Products" tab, then the "Auto" section, where you enter your vehicle details and select the card you want to pay with.
Can I view the investments made through BT Asset Management?
If you are a user of the application identified as a bank customer, an individual, or an investment account holder, you can view your investments held with BT Asset Management by accessing the "Investments" section under the "My Products" tab.
Can I issue a designated cardholder card on my account to another person?
Yes, you can issue an additional user card (designated holder card) for another person if you have a current account opened with BT. This card will be linked to the account opened in your name. The designated holder card can be issued directly in BT Pay.
Why is there an error in the designated cardholder issuance flow after entering the CNP?
This error occurs if you have already issued an additional user card to the same person.
Why is there an error in the designated cardholder card issuance flow after entering the phone number?
a) If the designated holder is already a customer of the bank, account holder or non-holder, and the phone number you entered during the cardholder issuance process differs from the phone number registered in the bank’s records for the person you want to designate as cardholder, we cannot confirm it is the same person and you will not be able to proceed with the issuance process.
b) If the holder enters a different phone number than the one you provided for them during the additional user card request process.
How much time does the designated holder have to complete the issuance process started by the BT Pay user who owns the account?
The designated holder has 30 days to complete the process initiated by the account holder, who wishes to issue the card to the designated holder.
How many designated cardholder cards can be issued through BT Pay?
Each BT current account holder can issue, for each type of card, up to 2 debit cards for designated holders and up to 4 credit cards for designated holders.
What BT Pay functionalities are not available to users who only have designated cardholder status?
If you only have an additional user card, which is linked to another BT customer’s account (account holder):
- You can't close credit card installments
- You can't change the existing turnover type
- You can't issue a new card
- You can't reissue an existing card
- Once the card is blocked, only the account holder will be able to unblock it
- You can't change your card transaction limits
What transfer limit applies if I am a cardholder on someone else’s account?
The maximum transfer limit is 4000 RON/day/card.
Where can I see in BT Pay the websites and merchants where I have saved the card online for future payments as well as the recurring payments set on my card?
In the "More" section of the "Cards" tab in BT Pay, you can access the "Card saved at merchants" sub-menu, where you will find both the sites where you have saved your card details for future payments, stored as tokens, and the recurring payments linked to the card saved on merchants' websites.
For what period can I view in BT Pay the transactions made with the card saved at merchants?
In the "Card saved at merchants" menu in BT Pay, you will be able to see the last transaction made in the last 13 months, depending on the type of card.
How can I block future or recurring transactions for a card saved with merchants?
You will be able to block these transactions by accessing the "Card saved at the merchant" menu and then choosing the merchant for whom you want to block future or recurring transactions. Please note that blocking future transactions without deleting the card data from the merchant's website or application may still result in future debits from your account and constitutes termination of the contract you concluded with that merchant. Therefore, make sure to delete your card data from the merchant's website or application.
Can I make payments on a merchant's website/app without entering my card details?
You can make online payments without entering your card details using the "Pay with BT Pay" option, available on the websites or apps of BT partner merchants, both in installments and with Star points.
A payment alternative without manually entering your card details is the Pay with Google Pay feature, also known as "Click to Pay." Click to Pay is available in the BT Pay app, under the card settings section. To use it, you need to create a Click to Pay profile and add your card to it. Later, when shopping online, you can select the "Click to Pay" option on the merchant's website and choose the card saved in your profile.
Cards Section
How do I access the Cards section?
The "Cards" section can be accessed from the navigation bar at the bottom of the app screen. Here, the cards available in BT Pay are displayed, and the user can select the desired card to view its information and associated features.
What information is available for the selected card?
For the selected card, the card details, the linked account balance, the IBAN, the transaction history, and the available benefits can be viewed. For STAR cards, the STAR points balance can also be displayed.
What quick actions are available for the card?
Depending on the card type, quick actions such as temporary blocking, Round Up access, and the More button, which lets you open additional card-related features, may be available below the card.
What functionalities are available through the "More" button?
Through the "More" button, you can access features such as cash withdrawal, transaction history, card settings, linked wallets, card reordering, issuing a card to another person, cards saved with merchants, Credit Info, Expenses, and permanent card blocking, depending on the card’s eligibility and the customer category.
How can I view my card details?
To view card details, go to the "Cards" section, select the card you want, and click the view icon shown on the card. The action is confirmed using the phone’s security method or the app PIN, after which the cardholder’s name, card number, expiry date, and CVV/CVC code will be displayed.
How can I view my balance, IBAN and Star points?
The balance of the account linked to the card and IBAN can be viewed by selecting the balance option shown below the card. For STAR cards, the STAR points balance can also be displayed in the same area.
How can I temporarily block or unblock a card?
The card can be temporarily blocked from the "Cards" section by selecting the desired card and clicking the "Temporary Block" button below the card. The operation is confirmed using the security method set on the phone or the app PIN. To unblock, select the temporarily blocked card and press the "Unblock" button.
How can I access my card transaction history?
The transaction history associated with the card is displayed at the bottom of the Cards section, in the Transactions area. By selecting a transaction, its details can be viewed, and proof of payment can be downloaded or shared, depending on the options available.
How does Round Up work?
Round-Up allows rounding of payments made with the debit card in RON to the multiple chosen by the user: 1, 5, or 10 lei. The difference resulting from rounding is automatically transferred to a dedicated Round-Up account, earning interest. The service can be activated, modified, or deactivated from the "Cards" section by accessing the "Round-Up" option.
How can I withdraw cash from an ATM using a code generated by BT Pay?
Cash withdrawals can be initiated from the "Cards" section by selecting the desired card, tapping the "More" button, and choosing the "Withdraw cash" option. Enter the amount, generate the withdrawal code, and confirm the operation using the security method set on your phone or the app PIN. The generated code is valid for 60 minutes and can be used at BT ATMs, within the applicable limits for this feature.
What can I do from Card Settings?
From "Card Settings" you can view and change card limits, set the main card for payments at POS on Android, and activate online payment approvals directly from BT Pay, depending on the card type and eligibility.
How do I add my card to Google Pay or Tap to Pay?
The card can be added to Google Pay from the "Cards" section by selecting the card, tapping the "More" button, then "Linked wallets" and choosing the "Google Pay" option. The user is redirected to Google Pay to complete the process. From the same area, the option to add to Click to Pay may also be available if permitted for the selected card.
How can I reorder the cards?
The order in which the cards are displayed can be changed from the "Cards" section, by accessing the "More" button and selecting the "Reorder cards" option. The cards can be repositioned according to the user's preferences.
How can I issue a card to someone else?
Issuing a card to someone else is initiated from the "Cards" section by selecting an eligible card, clicking the "More" button, and choosing the "Issue card for someone else" option. This process allows issuing a card to a designated cardholder under the applicable conditions.
How can I permanently block a card?
The permanent blocking of the card can be done from the "Cards" section, by selecting the card, accessing the "More" button and choosing the "Permanent card blocking" option. The reason for the blocking is selected, and the operation is confirmed by the security method set on the phone or by the application PIN. For physical cards, the reissue option may be available, depending on the situation.
Where can I see the merchants where the card is saved?
The merchants where the card is saved can be viewed in the "Cards" section by selecting the card, tapping the "More" button, and choosing the "Card saved at merchants" option. This area displays the websites or apps where the card is saved as a token, as well as the recurring payments linked to the card.
What information is available in Credit Info?
Info Credit displays information about the credit line linked to the card, depending on the selected card type. For credit cards, details about available balance, amount used, wager, deposits, installment transactions, repayment options, and automatic debit settings may be shown. Overdrafts can display the amount used, credit line limit, and interest details.
What information does Expenses provide?
The "Expenses" functionality displays the transactions made with the card, grouped by category, to provide an overview of the expenses made. This can be accessed from the "Cards" section, via the "More" button, if available for the selected card.
How can I view the card benefits?
The benefits associated with the selected card can be accessed from the Cards section in the Benefits area next to Transactions. For premium cards, information on the conditions for accessing the Business Lounge, the number of entries used, the number of available entries, and the applicable conditions may be available.
How does Pay with BT Pay work?
"Pay with BT Pay" allows you to make an online payment directly from BT Pay, without manually entering the card details on the merchant's page. After selecting the option on the merchant's payment page, the user is redirected to BT Pay, selects the eligible card, verifies the information and confirms the payment through the authentication method set in the app.
Paying by phone with BT cards on Android devices
How can I pay with my phone on Android devices?
On Android devices, contactless payment with the phone can be made through BT Pay if the phone has NFC technology and the card used is eligible for this type of payment. The payment method can be selected from the app’s side menu, under "Payment methods".
Two payment methods are available: "Payment at the POS from BT Pay" and "Unlock and pay".
At the first payment, regardless of the chosen method and payment amount, you will be asked to authenticate.
Payments made through BT Pay are free of charge. NFC payments are not available for non-BT cards.
How does "Payment at POS from BT Pay" work?
To pay this way, you must open the BT Pay app before bringing your phone near the POS.
- If the main screen or the Cards section is displayed when the phone approaches the POS, the payment is made with the card displayed on the screen.
- The card used may be different from the card set as the main payment method.
- If a non-BT card, Kiddo, or a card issued in the name of another cardholder is displayed, payment cannot be made with that card.
- If another section of the app is displayed when the phone is approached to the POS, for example My Products or Recurring, the payment is made with the card set as the main payment method.
How does "Unblock & Pay" work?
Through this method, the payment can be made immediately after unlocking the phone, without opening the BT Pay app.
- If BT Pay is not open, after unlocking the phone, you can approach it directly to the POS, and the payment will be made with the card set as the main payment method.
- If the app is open and the main screen or the Cards section is displayed, the payment is made with the card displayed on the screen.
- The card used may be different from the primary payment card.
- If the app is open and another section of the app is displayed, the payment is made with the card set as the primary payment method.
How can I pay with a card other than the main card?
To pay with a card other than the one set as primary, go to the Cards section of the navigation bar at the bottom of the screen, select the desired card from the cards eligible for payment, then bring the phone closer to the POS. Payment is made with the selected card.
How do I set up my primary payment card?
The primary payment card is the first card added to the app. If you want to change the primary payment card, go to the app, go to the card settings and activate the corresponding option. The card set as the main payment card will appear in the first position in the app.
Do I need an internet connection to pay by phone?
Yes, our recommendation is to have an internet connection when using the BT Pay app for payments. At the same time, it is also possible to make payments without an internet connection, up to a maximum of 5 transactions.
Where can I use the phone payment feature?
You can pay by phone in any store in the country or abroad that has a contactless POS terminal.
Is there a fee or commission for phone payments?
No, BT does not charge any commission for phone payments.
Do I need to log in to the app to pay?
There are two payment methods, detailed above: "Payment at the POS from BT Pay" and "Unlock and pay". Depending on the chosen method, you can pay either from the BT Pay app or just with the unlocked phone.
What is the limit for phone payments?
Payment limits vary depending on your card type. The amount of your phone payment counts towards the merchant payment limits set on your physical card.
How do I set the BT Pay app as the default payment app?
After successfully enrolling a card, the app may ask if you want BT Pay to be your default payment app. By confirming, you agree to use BT Pay as the main app for phone payments. If you do not confirm, phone payments will be processed through the app set as default on your device.
Is it necessary to have the NFC function turned on to pay?
Yes, you will only be able to make payments if the NFC function in your phone's settings is turned on.
Where and how can I view my mobile phone transaction history?
Tap on the desired card to view transactions made with the BT card.
You can also view the available balance of the BT card for any card enrolled in BT Pay, both in the card's currency and in points for STAR credit cards.
For BT credit cards added to BT Pay, you can see the current turnover, the minimum and maximum turnover required by the 25th of the month, the credit limit, and the credit used.
I can't pay, but everything seems fine. What can I do?
If everything seems fine, but you still can't pay, we advise you to check the following aspects:
- you have valid BT cards successfully enrolled in BT Pay;
- The POS you are trying to pay for is contactless;
- Your phone has NFC turned on.
- BT Pay is set as the main payment app;
- Your phone case isn't too thick and doesn't block NFC waves. You can try removing the case or moving your phone closer to the POS from another angle.
- you have an internet connection;
- You've unlocked your phone or opened the app before attempting to pay, depending on your chosen payment settings.
- The error displayed on the POS does not indicate the exact problem.
If you have checked all the above aspects and still the payment does not work, contact us at 0264 308028 or *8028, callable numbers from any national network, fixed or mobile.
Where can I see details about interest-free installment transactions?
The option is available in the Credit Info tab, in the Installment Transactions section. You will initially be able to see a summary list of installment transactions, with the following details:
- merchant name;
- the equivalent of the monthly installment;
- the number of installments remaining to be repaid.
When accessing each transaction, more details will be displayed, such as:
- the type of transaction;
- the name of the trader;
- the initial date of the transaction;
- the value of the initial transaction in installments;
- the number of installments of the transaction;
- the amount currently locked in installments.
How do I add a BT card to Google Pay?
You can add your cards to Google Pay directly from BT Pay, using the "Add to Google Wallet" button on the main page, for each card you want to add.
Where can I pay with Google Pay?
Payments can be made at any POS in the country or abroad that accepts contactless payment.
Which cards can be enrolled in Google Pay?
In the app, all types of BT cards eligible for this feature can be added to Google Pay.
Are payments with Google Pay secure?
Yes, payments are secure. Google does not store or share your card details or personal data. Each payment must be confirmed using the security method available on your phone, such as your fingerprint, facial recognition, or password.
Can I see my account balance in Google Pay?
The balance can be checked in the BT Pay app.
Non-BT Card Enrollment and Allowed Operations
How do I add a non-BT card to the app?
You can also add a non-BT card in the BT Pay app. Non-BT cards are those issued by other financial institutions in Romania, under the Visa, Mastercard, or Maestro logos, enrolled in the 3D Secure service.
The option to add a non-BT card is available only if you have been identified as an individual customer of the bank holding a current account.
By selecting the icon at the top right, in the "Cards" section, choose the "Add manually" option and enter the following details: card number, cardholder's first and last name (as shown on the card), card expiration date, and CVV/CVC code (the 3-digit code on the back of the card).
The authentication of the non-BT card operation through the 3D Secure service is applied by the card issuing institution.
How do I know if the registration of the non-BT card in BT Pay was successful?
After entering the required information and confirming the card addition in your banking app, if everything is correct, you will see a confirmation screen stating that the card has been successfully added.
The non-BT card could not be enrolled. What can I do?
If everything seems fine, but you still can't enroll the card, we advise you to check the following:
- the card must be active during the validity period;
- the data requested to be entered correctly;
- Authentication of the transaction must be carried out in accordance with the 3D Secure standards applied by the issuing institution of the respective non-BT card.
How can I delete a non-BT card I have enrolled?
You can always remove a card from the app by accessing that card’s settings and selecting Delete this card. If you want to add it again later, you will need to re-enroll it. Removing it from the app does not block the card.
Can I register more than one non-BT card in the app?
Yes, you can add multiple cards to BT Pay. From the app’s main screen, tap the icon in the top right corner and follow the process called "Add another card".
What operations can I perform with a non-BT card?
You will be able to transfer money:
- to your BT cards in the app;
- to another BT Pay user, accepting the transaction and collecting the money being possible only on a BT card.
This card will not allow the following types of transfers: accepting money sent from another BT card or from another BT Pay user, requesting money.
After choosing the type of transfer you want, you will enter the transfer amount in lei and its details. In the next step, you will be informed of the BT fee for processing this transfer and asked to authenticate the transaction according to the 3D Secure standards applied by the issuing institution of the respective non-BT card.
There may be commissions applied for this type of transfer by the issuing bank of the non-BT card, so please verify this information with the issuing bank.
The beneficiary is notified by BT Pay about the transfer received.
If they do not have the BT Pay app installed, they receive an SMS with the transfer details and a link directing them to the App Store/Google Play to download it. After installing the app and registering a BT card, the beneficiary can access the transfer and view its details.
The beneficiary may:
- accepts the transfer to a BT card of their choice, in which case the amount is collected;
- Let the transfer expire. It is valid for 48 hours for transfers initiated from Mastercard and Visa cards. Upon expiration, the amount is returned to the payer.
The payer is informed by notifications about the status of the transfer. If the beneficiary does not complete the process or is not a BT customer, the transfer expires and the money is returned. Also, the transfer can be canceled by the initiator, in which case the amount is returned to the account.
The SMS sent to the beneficiary contains the name of the cardholder from whom the transfer was initiated and the amount transferred.
How long does the transfer take?
Transfers are processed instantly.
Where can I view the transfers made through the BT Pay app?
You can view your transfers and their status in the Transfers section.
Are there limits on transfers from non-BT cards?
Yes, transfers from non-BT cards using phone numbers (sending money, transfers between your own cards) are limited by daily card thresholds, both in number and amount, as well as monthly card thresholds
Limits for such transactions are available here.
Are there any fees and charges for transfers?
The list of fees and commissions charged by BT is available here.
There is a possibility that these transfers will be commissioned by the issuing financial institutions.
Can I also make transfers with cards issued in other currencies?
If the card used in BT Pay is issued in a currency other than lei, at the time of debiting the transaction from the account linked to the card, the card-issuing bank may perform a currency exchange between the transaction amount and its equivalent in the account’s currency, in accordance with the agreement between the card issuer and the cardholder.
What happens if my physical card expires and I replace it?
If you change your physical card, you will find it in the app.
How long is the enrolled card valid? Is it linked to the physical card?
If your physical card expires, you will no longer be able to use it in BT Pay.
I had to block my physical card. Can I still use the card in the app?
If you block the physical card, you won't be able to use it from the app either.
Can I add the BT account through the Open Banking feature in other banks' apps?
Yes, you can authorize directly from BT Pay by adding open accounts with BT to other banks' apps.
Code-based cash withdrawal for BT cards
How do I withdraw cash from ATMs using a code?
You can withdraw money from the ATM without a card or phone, using a code generated by the BT Pay app. Select the Withdraw Cash option, choose the card to withdraw from*, enter the desired amount, and the phone number to receive the operation code. The phone number can be chosen from your contacts or entered manually.
You will be informed about the withdrawal fee and confirm the transaction by entering the app's PIN code or using one of the biometric options (facial recognition or fingerprint) or the phone's unlock password. The amount is temporarily blocked, and the block is lifted if the amount is not withdrawn within 60 minutes.
Within 60 minutes of generating the code, go to any BT ATM, select the Cash without card option from the ATM screen, enter the code received by SMS and the amount.
*the option is valid only for BT cards issued to individuals, except for the meal voucher card, which does not allow cash withdrawals from ATMs.
Can I regenerate or reuse the code?
From the moment the code is sent via SMS, it will no longer be available for viewing in the app. The code/transaction can only be used once.
Are there any fees and commissions?
The code-based cash withdrawal fee is the same as the fee for withdrawing cash with a physical or contactless card and can be found for each card on the www.bancatransilvania.ro website
At the same time, the user is informed about the cash withdrawal fee based on the code, in the app, before confirming the transaction.
Are there limits for withdrawals?
Yes, code-based cash withdrawals are limited by daily thresholds on the card, both in number and value:
- a limit of maximum 3 codes generated daily, for each BT card enrolled in BT Pay;
- a limit of at least 10 lei/transaction;
- a maximum limit of 500 lei/transaction.
Where can I view the history of cash withdrawals?
Completed cash pickups can be viewed in your transaction history.
What information does the sent SMS contain?
The SMS sent by BT contains only the code related to the transaction.
How can I cancel the operation?
The operation can be canceled by calling the BT Contact Center service, phone numbers:
*8028Callable from any national network, fixed or mobile, 24/7 support
0264.308.028Callable from any network, including international, 24/7 support
or via Chatbot in the contact section.
I can't complete the operation, what can I do?
If everything seems fine, but you still can't complete the code-based cash pickup operation, we advise you to check that the data entered at the ATM is correct.
BT Transfers
How do I send money through the BT Pay app?
You have several options for sending money through the BT Pay app:
1. Money transfer to a BT individual customer with the BT Pay app, using their phone number
You can transfer money through BT Pay to another BT individual customer by following these steps:
- Select the Send option from the app's main screen;
- Select the person you want to send money to, from frequent contacts, recent transfers, or your phone's address book;
- Select or verify the account from which you want to make the transfer;
- Enter the amount to send and the transaction details;
- Confirm the operation by pressing the Send button;
- You authorize the transaction by PIN, Face ID, or fingerprint.
The beneficiary (also a Banca Transilvania customer) is notified via an in-app alert about the amount pending collection or by SMS sent to the phone number you selected. If the beneficiary does not use the BT Pay app, the SMS link directs them to the app store, where they can download the app.
The beneficiary may:
- To accept the operation, in which case the bank transaction (collection) is executed;
- Let the transfer expire.
As the initiator of the transaction (payer), you will receive a notification on the phone from which you initiated the transaction:
- If the beneficiary does not successfully install their application or is not a Banca Transilvania customer, the payment operation is not completed, the transfer expiring in 48 hours, after which the money is returned to your account;
- If you want to cancel the transaction, you can do so before the transaction recipient accepts it.
For transfers made using a phone number, the user can set a primary collection account, enabling automatic collection of received funds without needing to accept the payment.
1. Money transfer to any bank customer, BT or other, based on IBAN
You can transfer in lei, through BT Pay to BT customers or customers of another bank, individuals or legal entities.
To make an IBAN transfer:
- Select the Send option from the app's main screen;
- Select the option to transfer to a new person and choose the transfer by IBAN;
- Enter the IBAN and the beneficiary's name;
- Fill in the additional information requested, if applicable;
- Select or verify the account from which you want to make the transfer;
- Enter the amount and details of the transfer;
- Confirm the operation by pressing the Send button;
- You authorize the transaction by PIN, Face ID, or fingerprint.
You can choose to make an instant, standard, or urgent payment to a customer of another bank. Depending on the payment method selected, the recipient will receive the funds:
- Instant – in seconds, 24/7;
- Standard – within a maximum of 24 hours, Monday to Friday;
- Urgent – same day, Monday to Friday, if you initiate the transfer by 3:00 PM.
If you choose to pay a BT customer, the transfer will be made instantly, 24/7.
The commissions and trading limits related to transfers can be found in the BT Pay list of fees and commissions.
How do I request money through the BT Pay app?
You can request money from someone in your phonebook, frequent contacts, or recent transfers by following these steps:
- Select the Request option from the main screen of the app and choose the person you want to request money from;
- Enter the requested amount of money;
- Select the account where you want to collect the amount;
- Enter the details of the request;
- Confirm the operation by pressing the Request button;
- You authorize the transaction by PIN, Face ID, or fingerprint.
The payer is notified via an in-app notification of the amount pending payment.
How long does the transfer take?
Depending on the type of transfer you choose:
- Sending or requesting money to/from a person who has the BT Pay app installed – instantly, after confirmation from the beneficiary/payer;
- Transfer between your own accounts or cards – instant;
Transfer by IBAN:
- Instant – in seconds, 24/7;
- Standard – within a maximum of 24 hours, Monday to Friday;
- Urgent – same day, Monday to Friday, if you initiate the transfer by 3:00 PM.
- Are there limits on transfers?
Yes, phone number transfers, money requests, and IBAN transfers are limited by daily thresholds per account but can be adjusted individually for customers who request it at BT branches or Contact Center units.
- For transfers in RON: maximum 300,000 lei/day/card/account;
- For transfers in EUR: maximum euro equivalent of 300,000 RON/day/card/account;
- The maximum monthly limit is 1,500,000 RON equivalent in any currency.
Transfers between your own accounts or cards are not included in the calculation of the maximum limit.
Are there any fees and charges for transfers?
The transfer fees are:
- Payments made from debit cards based on the phone number are free of charge;
- Payments made with credit cards are charged 2% of the transfer amount, minimum 2.5 lei;
- The fees related to IBAN-based transfers can be found in the BT Pay list of fees and commissions.
The complete list of fees and commissions of the BT Pay application is available in the fees and commissions document.
Where can I view the transfers made through the BT Pay app?
You can view transfers and their status in the transaction history of the selected account from the main screen of the app or from the More section → Transaction History. Successful transfer transactions are visible along with the other transactions made from that account.
How do I transfer money between my own accounts or cards registered in the app?
You can transfer money between your accounts and cards through the To Me option on the main screen of the app.
For transfers between your own accounts:
- Select To me.
- Choose Between My Accounts.
- Enter the amount and select the beneficiary account;
- Confirm the operation;
- You authorize the transaction by PIN, Face ID, or fingerprint.
For transfers between your own cards:
- Select To me.
- Choose Between My Cards.
- Enter the amount and select the beneficiary card;
- Confirm the operation;
- You authorize the transaction by PIN, Face ID, or fingerprint.
Can I send money to someone who is not saved in my phone's contacts?
Yes. You can send money to a new person by manually entering their phone number in the "Send to a new person" option.
Can I save frequently used recipients?
Yes. When making an IBAN-based transfer, you can save the recipient for future use. Saved recipients are available in the list of predefined recipients in the Transfers section.
Can I change or delete a saved beneficiary?
Yes. Saved recipients can be edited or deleted from the list of recipients available in the Transfers section.
Can I save a transfer as a favorite?
Yes. IBAN-based transfers can be saved as favorite payments (templates) to be reused later without re-entering all the data.
Can I request money from a person who is not in the phonebook?
Yes. You can request money by manually entering the person's phone number in the "Request money from a new person" option.
How long does a money request remain active?
The request for money remains pending until acceptance or until the 48-hour deadline expires.
How do I set up my primary payout account?
You can set up a primary payout account from the More menu at the selected account level. Transfers received via phone number will be automatically credited to the account set as primary.
Can I transfer money between my own accounts?
Yes. Through the To Me option, you can transfer money between your own accounts opened at Banca Transilvania.
Can I transfer money between my own cards?
Yes. Through the To Me option, you can transfer money between your own eligible cards enrolled in BT Pay.
Can I fund a BT account from an account opened with another bank?
Yes. Through the To me → Add money to BT → Through your account option, you can transfer money from an account held at another bank to a BT account.
Can I top up a BT card with a card issued by another bank?
Yes. With the option To me → Add money to BT → By card, you can transfer money from a card issued by another bank to a BT card.
Can I exchange currency between my own accounts?
Yes. With the To Me → Currency Exchange option, you can exchange currencies between your accounts in different currencies.
Can I send money in foreign currency via BT Pay?
Yes. BT Pay allows you to make currency payments to beneficiaries domestically or abroad, by transfer based on IBAN, in the currencies available in the application.
Can I send money to an account abroad?
Yes. Depending on the type of IBAN entered, you can make transfers to foreign accounts by filling in the required information for the external payment.
Where can I find recently used recipients and transfers?
When accessing the Send or Request options, frequent contacts, saved recipients, and recent transfers are displayed for quick access to frequently used operations.
Card details
Can I view my card balance?
You will be able to view the available balance of the card for any BT card enrolled in BT Pay, both in the currency of the card and in points for STAR credit cards.
What card details are available?
For BT cards enrolled in BT Pay, you can view the following details related to the respective card:
- The cardholder's name exactly as it appears on the physical card;
- The name of the card, the one that was declared when enrolling the card in BT Pay;
- The last 4 digits of the physical card;
- Card number and CVV/CVC code, after user revalidation;
- The expiration date of the physical card;
- The currency of the card;
- Swift Code BT;
- The IBAN account attached to that card. You can also share it through the messaging apps installed on your phone
What types of transactions can I view in the transaction history?
You can view transactions made with any BT cards added to BT PAY (or the designated cardholder’s cards, as applicable), such as cash withdrawals from ATMs, deposits at BT ATMs, payments at merchant POS terminals, online payments, payments via the BT PAY app, installment transactions, STAR points transactions, transfers (sending or receiving money) through the BT Pay app, or certain types of loans. You will also be able to see expenses made with the cards registered in the app, grouped by expense categories.
BT Pay Purchase Categories
BT Pay will automatically group all card transactions by category, so you can better track your expenses. This way, you’ll see exactly how much cash you used (in the Cash category), how much utilities cost, how much you spent on going out with friends (in the Restaurant category), or how much that delicious dinner you cooked cost you (in the Supermarket category).
I have a STAR credit card. Can I check and pay the monthly payment obligations?
You will see the minimum mandatory payment amount, the amount deposited, the remaining balance to be paid until the full repayment of the loan taken out in the previous month, as well as the credit limit granted by the bank. At the same time, to fulfill the payment obligation, you can:
- Set up automatic payment of monthly obligations (minimum and maximum payment amount) from the cardholder's current account, to be made on the due date. If the due date falls on a non-working day, the monthly obligation will be debited on the previous working day. If you have more than one current account, the first account opened with the bank will be debited.
- Replenish the credit card at any time with the minimum or maximum payment amount from any card registered in the BT Pay app.
If the card is topped up or the automatic payment option is set outside the Monday – Saturday, 9 am – 7 pm interval or on non-working days, the top-up and option registration will be processed on the next working day. Therefore, if such an operation occurs on the due date (the 25th of each month) on a non-working day or outside the specified interval, the user acknowledges that the monthly payment obligation will not be fulfilled on time.
Card Benefits
From the "Cards" tab, select the card you want, and you will be able to see what additional benefits your BT card offers.
How do I set the transaction limits for the personal or designated cardholder, as applicable?
The BT Pay app lets you change transaction limits on BT cards, both enrolled in BT Pay and physical, as well as temporarily or permanently block or unblock them. Access to these settings is granted only by entering the BT Pay app PIN code or, if biometric authentication is enabled, by using one of the biometric options (facial recognition or fingerprint).
Once validation is complete, you have unlimited access to these options for each card added to the application.
You will be able to set daily limits for each card, up to a maximum value established by the bank for each card type, for a period defined by you, but not exceeding 90 days. The limits that can be set through the BT Pay app refer to:
- number of online and offline transactions;
- valoarea maximă ce poate fi retrasă de la ATM;
- card payments in stores;
- online payments with CVV/CVC;
- online payments without CVV/CVC.
How do you change these parameters? Select the card you want to modify, then press the Card Settings button.
The transaction limits set through the BT Pay app apply to physical cards.
What operations can I perform with the BT company card through BT Pay?
If you have a card issued in the company’s name, you can perform the following operations:
- Contactless payments at merchants with the card added to BT Pay, if the phone has built-in NFC technology;
- Contactless ATM withdrawal;
- Online payment authentication;
- Viewing the history of expenses made with the card, as well as grouping them by categories;
- Temporary and permanent blocking of the card, registered in the app, as well as the physical card;
- Vizualizare detalii card: număr card, data expirării, cod CVV/CVC;
- View the benefits of the cards added to BT Pay.
How do I get access to BT Pay and Prizes in Motion offers?
BT Pay offers you the option to receive offers in the app, which you can view, save, or activate. The offers can be:
- shopping offers, for example: offers from partner merchants enrolled in the STAR program, intended either for all cardholders, or only for holders of a certain type of card and Banca Transilvania's offers. Offers can be exclusive, intended for BT Pay users, or general for all holders of certain types of cards issued by Banca Transilvania;
- Moving prizes, which include special offers based on the user’s physical activity tracked by fitness apps and/or other criteria set for each offer, for example: payments made with the BT Pay app or by card.
This section can be accessed by linking your physical activity tracking account in the BT Pay app. To unlock the offers and thus benefit from their advantages, you must meet the requirements and thresholds specified in each offer, sync your bracelet with the respective app by the offer’s end date, and have at least one BT card issued in your name registered in the BT Pay app. Additionally, in this section, you can view physical activity information such as the number of steps, distance traveled, and activity duration.
If you access this section, you are also subject to the Terms and Conditions as well as the Privacy Policy of the respective application and services. In order to view the offers, you must have an Internet connection.
How do I update my bank details directly from BT Pay?
You can update your data at the bank by accessing the Personal Data section from the main menu of the app, at the top left. Depending on the data you want to update, you can enter different sections (contact details, identity data, and other personal information).
Authentication of online payments through the BT Pay app
You will be able to authenticate online transactions made with the 3D Secure enrolled BT card, from the BT Pay app. You will use either the PIN set for BT Pay or one of the biometric options (facial recognition or fingerprint).
In order to authenticate online transactions through BT Pay, the enrolled card must have the online payment approval option activated. If it is not active, you can activate it from the card settings, using the "Approve online payments" option.
How do I enroll a BT card in 3D Secure BT Pay?
Following the registration process, the card will be automatically enrolled in 3D Secure for online payment authentication with BT Pay when added to the app. In some cases, you may need to activate this option manually in Card Settings, confirming activation by entering the PIN set in the BT Pay app or using biometric authentication (face recognition or fingerprint).
The BT card could not be enrolled. What can I do?
If you received an error when enrolling your card in 3D Secure BT Pay, you can resume the process in Card Settings.
How do I authenticate online payments through BT Pay?
After making an online transaction on a secure 3D Secure website, you will be asked to authenticate or reject the payment. The authentication/rejection message will display the card used for the transaction, the merchant's name, and the amount. You can authenticate the transaction using the app PIN or biometric methods (facial recognition or fingerprint). You have 5 minutes to authenticate or reject the transaction. Afterwards, you will return to the merchant's website to complete your order.
! Authenticating the transaction does not mean that it is completed. To ensure that the payment is complete, you will return to the merchant's page to see the status of the transaction.
! Make sure you have General notifications enabled. You can check this in the Notifications – Notification Settings menu. If you have enrolled your card in more than one app, you will receive notifications on each device.
Enrolling the card in the BT Pay 3D Secure system means authenticating online transactions exclusively through the app. You will no longer receive SMS OTPs to validate these transactions. Internet access is required.
With your permission, the payment confirmation screen can be displayed automatically, without needing to access the notification or the app, allowing you to confirm or cancel the payment using the app’s PIN, one of the biometric options (facial recognition or fingerprint), or the phone’s unlock method. This permission will be requested after the first online payment confirmation or can be set from the phone’s advanced settings – apps section – BT Pay app.
What options do I have for authenticating online transactions?
When initiating an online transaction, you will have the following options:
- Approval of the transaction;
- Rejection of the transaction;
Can I authenticate transactions in other ways?
With a card registered in BT Pay and enrolled in 3D Secure BT Pay, you will be able to authenticate online transactions made with that card only through the BT Pay app. It will no longer be necessary to enter 2 passwords as before.
I blocked my physical card. Can I still authenticate online payments?
If you block the physical card, you can no longer use it for online payments. In such cases, online payment authentication notifications can no longer be generated.
What information is displayed on the payment authentication screen?
When initiating an online payment, a notification will be sent through the BT Pay app if the cardholder is authorized for online payment authentication. The following transaction details will be displayed on the screen: the card used for the transaction, the merchant's name, and the transaction amount and currency.
Accounts
How do I open a new current account?
All your accounts opened at BT are automatically visible in BT Pay. To open a current account, select the "Accounts" button in the "Products" section, then choose "Open a new account," select the desired currency, and accept the terms and conditions.
At the same time, in the context of a currency exchange operation, if the account is not opened in the purchase currency, the user will be able to open the account during the process, following the steps in the application.
What operations can I perform from current accounts
- automatic addition of PF accounts opened at BT and those opened directly in the BT Pay app
- viewing active accounts and displaying their balances;
- view cards attached to each account;
- viewing the designated holder cards;
- transfers between own accounts;
- making transfers in lei (interbank and intrabank);
- making transfers through RoPay Alias;
- view the history of pending transactions and transfers;
- distribution of IBAN;
- currency exchange;
- making currency transfers (interbank and intrabank; for additional information, see: Transaction Processing Hours).
- Reordering, renaming and deleting accounts;
- View and distribute account statements.
How do I view transactions?
On the main screen, all completed and pending transactions will be displayed. You can also search for a specific transaction using the "search" function found in both the cards tab and the accounts tab.
How do I set up a recurring payment?
Its recurring payment can be set from the "Recurring" tab or when you initiate a new transfer to another beneficiary. This will only be possible if there is sufficient balance to make the payment. The recurring payment can be set as weekly, monthly, or bimonthly.
How do I make a currency exchange?
The currency exchange can be accessed from the main screen by selecting the "To me" button and then the currency exchange button by following the steps in the application.
Are there any fees for currency exchange?
The exchange rate does not include commissions. At the time of the exchange, the exchange rate applied by Banca Transilvania, displayed in real time in the BT Pay app, will be used.
In which currency can I exchange money?
The currencies that can be bought or sold through the app are: RON, EUR, USD, GBP, CHF, DKK, NOK, CAD, SEK, JPY, AUD, HUF, CZK, PLN, and MDL.
Can the exchange rate change?
The exchange rate applied by BT is displayed in the app in real time and can be changed at any time until the customer signs the order to sell/buy the currency.
Do I have a limit on the amounts I want to buy/sell and what is the transaction processing schedule? Is there a daily limit on transactions?
They are processed 24 hours a day, 7 days a week, as follows:
- from Monday to Friday - between 9:00 a.m. and 5:30 p.m., with no limit on the amount;
- from Monday to Friday, outside working hours (after 5:30 p.m., Romanian time), on weekends or any non-working day, within the limit of a maximum amount of 50,000 lei/day (equivalent in any currency)
The user can perform a maximum of 25 currency exchange transactions in a single day.
Can I print my BT Pay account statement?
This functionality refers to the possibility for a user to generate a bank statement belonging to a BT current account, by accessing the "More" button on the main page of the application and choosing "Account statement" and selecting the desired period.
How can I permanently close a BT account from BT Pay?
Access the BT Pay app -> Choose your account-> More -> Account settings -> Close your account
Will a commission be charged when closing the account through BT Pay?
No, Banca Transilvania does not charge a fee when closing current accounts.
I have only one current account in another currency, I no longer use this account, can I close it from the BT Pay app?
Yes, you can close the only current account in a currency other than lei (RON) from BT Pay
I have only one current account in RON currency, can I close it from the BT Pay app?
If it is the only current account in RON currency that you have, it cannot be closed through the BT Pay application. Closing the last account also means terminating the business relationship with the bank and is carried out according to the provisions of BT's General Terms and Conditions of Business applicable to individuals.
What do I do if I have a balance on the account I want to close?
If you want to close the current account with an available balance, you have the following options:
- transfer the available balance from the account you want to close to another current account opened in the same currency;
- You make a currency exchange on the account if you do not have another account in that currency.
Can I close an account that has a debit card linked to it?
Unfortunately, you cannot close your BT Pay account as long as you have an active debit card linked to it. You need to permanently close the card first, then continue with the account closure process.
What accounts can be closed through the BT Pay app?
Through the BT Pay app, only current accounts in any currency can be closed. It is important that it is not your only current account, that you have no active cards linked to it, that it is not the settlement account for a loan or bank deposit, and that you have no unauthorized debits.
I closed a current account in BT Pay by mistake, how can I reopen it?
If you have successfully completed the account closure process through BT Pay and received confirmation that it has been closed, unfortunately you cannot reopen it. You can open a new current account through BT Pay.
What happens if the Instant Payment Service is unavailable?
In the event that the Instant Payment Service is unavailable (due to technical issues or temporary system downtime), the user will be notified by an error message when initiating the transfer. The transaction will not be processed via the instant payment channel, and the amount will not be debited. The user can then choose to complete the transfer using alternative options available in the app, such as the "normal" or "urgent" payment methods, depending on their needs and desired processing time.
RoPay Service
What is the RoPay payment service?
RoPay offers you two ways to make or receive payments:
- RoPay Alias – you can make payments or receive funds in your account using your phone number. It is enough for your phone number to be linked to your bank account and registered in the RoPay system.
- Ropay by QR code – you can send or receive money by scanning or generating a QR code.
RoPay via QR code
2.1. How do I activate the RoPay service using a QR code?
Activating the RoPay Service based on QR code does not require prior action from users.
2.2. Can I use QR code-based RoPay if I don't have an eligible account or haven't granted permission for the camera?
Any user who holds a BT current account in RON can use that RoPay content. If you have not granted permission to access the camera, the app will request it. You will not be able to scan QR codes until you allow camera access.
2.3. How do I know if the payment has been made or received successfully?
After sending or receiving a payment via RoPay, you will immediately see the transaction status in the app. Also, all transfers made via QR appear in the "transaction history" section of BT Pay, where you can check at any time if the money has arrived in the account or has been sent.
2.4. What do I do if the QR code expires or I no longer want to receive the money?
If the QR code's validity time expires, you need to generate a new code. If you no longer want to receive the money, you can cancel the QR code directly from the app, from the screen where the code is displayed.
2.5. Can I use RoPay if I don't have internet on my phone?
No, to use RoPay in the BT Pay app you need an internet connection. Both generating and scanning QR codes only work if your phone is connected to the internet.
2.6. Can I use RoPay to send or receive money from any bank?
Yes, you can use RoPay to send or receive money both between BT accounts and to or from other banks in Romania, as long as the recipient has a bank account in lei and uses an application compatible with RoPay.
2.7. What happens if I enter the wrong amount when I want to receive money?
If you've generated a QR code with the wrong amount, you can cancel the code and generate a new one with the correct amount. The person who wants to send you money will see the amount displayed and won't be able to change it unless you allowed it when generating the code.
2.8. Is it safe to use RoPay for money transfers?
Yes, RoPay uses the same security measures as the rest of the functions in BT Pay. Any transfer must be authorized with the security method set in the application (PIN, FaceID or fingerprint), and the data is encrypted.
2.9. Where can I find more information or help if I am unable to use RoPay?
If you need additional help, you can access the support section of the BT Pay app or contact Banca Transilvania customer service. Also, on the BT Pay website, you can find guides and answers to the most frequently asked questions.
RoPay Alias
3.1. How do I activate the RoPay Alias payment service?
To activate RoPay Alias, you must be a BT customer holding an individual account. If you do not have this service activated, you can enable it through BT Pay after we verify your identity using the authentication methods available in the app.
You will be able to activate RoPay Alias based on the phone number registered with BT and request its association with your personal IBAN account.
You can only link a phone number to a BT account.
Activating the RoPay Alias service involves the following steps:
- Select "Profile and Account Settings" then "Your Aliases" from the main menu of the BT Pay app;
- Select the IBAN account for which you want to set the RoPay Alias;
- You confirm the phone number registered with BT as well as your RoPay Alias;
- Confirm the RoPay Alias setting by entering the SMS OTP code received on your phone number.
3.2. How to transfer via RoPay Alias?
If you have the RoPay Alias service activated, any customer of a participating bank can transfer amounts in RON to the BT account linked to this service. They will enter your phone number, on which you previously activated this service, in the payment app of the respective participating bank.
If you want to initiate a transfer through the RoPay Alias service, the recipient to whom you want to transfer the amount must have an active RoPay alias associated with their bank account.
You can initiate a transfer through RoPay Alias by following these steps:
- Select the Send option from the app's main screen;
- Choose the recipient from frequent contacts, recent transfers or by search;
- Select the transfer to the beneficiary's RoPay alias;
- Select or verify the account from which you want to make the transfer;
- Enter the amount and details of the transfer;
- Confirm the operation by pressing the Send;
- You authorize the transaction with your PIN, Face ID, fingerprint, or phone unlock method.
RoPay Alias transfers allow payments to be made without entering the recipient's IBAN, using the alias associated with their account.
3.3. How long does it take to transfer through RoPay Alias?
RoPay Alias transfers are made exclusively instantly, 24/7. This option is available only if the recipient's phone number is registered in the national payment infrastructure - SPL (Standardised Proxy Lookup) scheme. Otherwise, the transfer will not be processed, and the user will be informed directly in the application.
Transfers via RoPay Alias are allowed from personal BT current accounts.
3.4. Are there limits on transfers?
Yes, transfers through RoPay Alias (sending and collecting money) and those made via QR code are limited to 3,000 lei per transaction and are subject to a daily limit of 300,000 lei.
The maximum limit is not applicable to transfers between your own accounts/cards.
3.5. Are there any fees and charges for transfers?
The complete list of fees and commissions for the BT Pay application can be found here.
3.6. Where can I view the transfers made through the RoPay Alias service?
You can view the transfers, as well as their status in the transaction history section.
3.7. How can I delete RoPay Alias?
If you no longer want to have the RoPay Alias service active, but the BT account attached to it remains active, you can request the deletion of the Alias through the BT Pay app, in the Aliases section. You will be able to restart the RoPay Alias enrollment process later.
3.8. Can I change an already set RoPay Alias?
If you want to change the IBAN account linked to the RoPay Alias service, you will need to delete the existing alias, and then you can restart the enrollment process within RoPay Alias and select a different BT current account.
If you want to change your phone number, you need to delete the initially set Alias and restart the registration process in RoPay Alias.
3.9. Can I have more than one Alias?
No. Only one association between the declared phone number and the associated IBAN account is allowed.
Granting and increase of credit line for credit card
What is the credit card option?
The credit card option is a service offered by Banca Transilvania. This service allows you to apply for a credit card and obtain the card along with the associated credit line.
How do you access the credit card option?
Certain categories of users of the application, among those identified as bank customers, individuals, residents, who have a BT debit card issued on the personal account added in BT Pay (except for the BT meal card), will be able to view the credit card application option in the app.
What are the stages of granting the credit card?
To obtain the credit card, you must complete the following steps:
- photographing the identity card and confirming the data from the identity card;
- validation of the phone number declared to the bank and the email address by entering the code received by SMS;
- acknowledging that all contractual documents and account statements related to the credit card will be sent to your validated email address;
- filling in certain personal data regarding: marital status, education, profession, duration of the employment contract, group membership, payment obligations;
- signing the ANAF consultation agreement;
- accepting the offer presented for the issuance of the credit card, including the maximum amount you can obtain, the specific costs of the credit card, viewing the benefits of the credit card, including setting the option to automatically perform the minimum/maximum turnover or no automatic turnover;
- to confirm the card pick-up from a BT branch or the delivery of the issued card to an address provided by you as the cardholder;
- going through the documents related to the credit agreement, taking note of them and signing them with the qualified electronic signature. The application of the qualified electronic signature will be done by entering the code received by SMS.
How much time do I have to complete the credit card application?
You will have a maximum period of 72 hours to complete the credit card application. The first stage, which involves providing certain information requested by BT and signing the agreement for consulting ANAF, must be completed within 48 hours.
The second stage, from the moment of signing the agreement for ANAF consultation and until the moment of signing the contractual documents, must be completed within 24 hours.
If the maximum term is exceeded in either of the two stages, the user will resume the credit card issuance process from the beginning.
What software is used for signing documents?
You will be able to sign the contractual documentation generated through the BT Pay application that requires a qualified/extended electronic signature based on one or more digital certificates issued to you by the trusted service provider AlfaTrust in collaboration with BT. With these certificates, the user signs both the documents needed for ANAF consultation and the documents required for card issuance and credit line approval via electronic signature.
How long does it take to add the new card issued in BT Pay?
The newly issued card will be available instantly in the app after signing the documents required to approve the credit line.
Are there any fees and charges for issuing a credit card?
The list of fees and commissions charged by BT is available here.
Can I change the amount of the credit line?
Yes, the amount shown in the proposed offer represents the maximum credit line that BT can grant. You can adjust this amount to a lower figure than the maximum.
To which address can the card be mailed?
The card can be delivered either to the address on the ID card or to an address you provide during the online credit application process in BT Pay.
What is the credit card limit increase option?
The credit card increase option is offered by Banca Transilvania and in BT Pay. It allows you to request and, based on BT's decision, to obtain an increase of the credit line linked to your credit card.
How do you access the credit card limit increase option?
Certain categories of users of the application, among those identified as individual resident customers of the bank who hold a credit card issued on the personal account added in BT Pay, will be able to see the option to increase the credit card limit in the application.
How much time do I have to complete the request for a credit line increase?
You will have a maximum period of 72 hours to complete the application for a credit line increase. The first stage, which involves filling in certain information requested by BT and signing the agreement for ANAF consultation, must be completed within 48 hours.
The second stage, from the moment of signing the agreement for ANAF consultation and until the moment of signing the contractual documents, must be completed within 24 hours.
If the maximum term is exceeded in either of the two stages, the user will resume the credit line increase process from the beginning.
Can I change the amount of the credit line?
Yes, the amount shown in the proposed offer represents the maximum credit line increase that BT can approve. You can choose to increase it by an amount lower than the maximum.
Bill Payments
What is the Bills Payment service?
Bills Payments is a service offered by Banca Transilvania. This service allows individual users to pay utility bills.
What operations can you perform within the Invoice Payment service?
Through this service, Banca Transilvania offers users access to:
a. Payment of invoices to agreed suppliers using one of the methods below:
- Linking the account to an agreed utility provider;
- Scanning an invoice received from an agreed utility provider, without the configuration mentioned above;
- Payment by PO by entering the information from the invoice
b. Viewing the history of payments made to the agreed suppliers;
How do you access the Bill Payment service?
The Bill Payment Service will be allowed only to BT Pay users identified as customers of the bank holding a current account.
Within the BT Pay app, you can access the Invoice Payments feature from the navigation bar by selecting the "Recurrences" tab.
How do you connect suppliers?
The BT Pay user will be able to connect their utility providers from the main screen of the application.
After selecting the provider from the desired provider categories, you will be able to connect each provider individually by entering the login details required by each provider.
It is possible to connect to the same provider with different login details, thus on multiple customer accounts. As a result, the same provider will appear multiple times.
In case of connecting certain providers, marked in the application with a distinct symbol, namely "Premium", it will be necessary to activate the payment subscription available in the application and to accept the terms and conditions of use of the service within BT Pay and to confirm that you have taken note of the related Information Note. Subsequently, you will have the opportunity to select the desired categories of providers.
In the case of certain providers, the customer's prior consent is required to access the provider's account data. In this case, when initiating the connection to the provider from the application, if you have not given your prior consent, you will be redirected to the provider's website where you can provide your requested consent.
You will also be able to connect several accounts related to the consumption places from the same provider.
How do you view the issued invoices?
After successfully connecting at least one supplier within the Invoice Payments feature, you will be able to view the history of paid invoices as well as those pending payment (only for connected suppliers).
Invoices that have not yet been paid can be viewed at the vendor level by selecting the vendor, or at the aggregate level as a total of invoices from all connected vendors.
For each invoice to be paid, you will be able to perform one of the following actions:
- You will be able to view the invoice in pdf format;
- You will be able to request payment of the invoice;
- You will be able to select the invoice to be paid.
For any questions or inaccuracies regarding this information, you can contact the supplier issuing the invoice.
How do you pay an invoice?
You will be able to pay one or more invoices at once, according to your choice.
The payment of invoices can only be made in full; partial payments of an invoice are not allowed.
The payment of bills can be made from any account linked to a debit or credit card issued by Banca Transilvania, as an individual, enrolled in BT Pay. You will not be able to make bill payments with the meal voucher card.
The payment operation will be confirmed by entering the app PIN code or using the phone’s biometric method.
Payments are recorded with the date the payment was made; updating the payer's status in the supplier's records is done according to the supplier's procedures, independently of the bank's control.
How to scan and pay an invoice?
For certain providers, you will also have the option to pay the invoice by scanning the barcode. To use this feature, you will need to grant camera access.
For a scanned invoice, in certain cases, you will need to enter specific data for the invoice you want to pay. The data required from the user after scanning an invoice is specific to each supplier, according to their requirements.
The confirmation of the payment operation for a scanned invoice will be done by entering the application PIN, or the phone's biometric method.
What fees does Banca Transilvania charge for bill payments?
For bill payments, Banca Transilvania does not charge fees.
How can suppliers enrolled in Invoice Payments be deleted?
A provider added to the app can be deleted, regardless of its status: connected, disconnected, or offline.
If a provider is deleted, you will be able to re-add that provider later.
The deletion is initiated by pressing the delete button/icon in the supplier details within the Invoice Payments service.
How long does it take to confirm payments to the supplier?
Payments related to utility bills are settled within up to 3 business days. After confirmation, payments also appear to suppliers on the day they were processed within the Invoice Payments service.
Some information on the invoices is incorrect. How should I proceed?
The information in your invoices is taken from each supplier's online accounts. In such cases, please contact the respective supplier.
Granting a credit line as an overdraft
What is the overdraft option?
The overdraft option is a service offered by Banca Transilvania. This service will allow you to apply for an overdraft credit line.
How do you access the overdraft option?
In order to access the overdraft option, you must be identified as an individual customer of the bank, a resident, have at least one BT debit card issued on your personal account, except for the BT meal card, be between 18 and 60 years old, not be an employee of BT Financial Group, and not have an overdraft at BT.
What are the stages of granting an overdraft?
To obtain an online overdraft, you must complete the following steps:
- Take a photo of your identity card and confirm the data on it;
- validate the phone number registered with the bank and the email address by entering the code received via SMS and email, respectively;
- you fill in certain personal data regarding: marital status, education, profession, employment contract duration, group membership, payment obligations;
- sign the ANAF consultation agreement;
- you accept the offer presented for granting the overdraft, including the maximum amount you can obtain, its specific costs, viewing the benefits;
- go through the documents related to the credit agreement, taking note of them and signing them with a qualified electronic signature;
- The electronically signed documents are received by email, at the previously confirmed address.
How much time do I have to complete the overdraft application?
After filling in the requested information, within 48 hours you must proceed to the next step and sign the ANAF consultation agreement. If you fail to do so, your application will expire and you will have to start the process from the beginning.
After you have signed the ANAF consultation agreement, make sure you complete the entire process and sign the overdraft contract documents within 24 hours. If you do not meet this deadline, the ANAF agreement expires and you will have to start the process from the beginning.
What software is used for signing documents?
The BT Pay application uses Asseco and AlfaTrust services. Through these integrations, the user electronically signs both the documents required for ANAF consultation and the contractual documents for overdraft approval.
How long does it take to access the credit line?
The credit line will be accessible immediately after the completion of the process and the signing of the contractual documents for granting the overdraft.
Can I change the amount of the credit line?
During the process, the amount displayed in the proposed offer represents the maximum credit line amount that BT can grant. You can adjust it to a lower amount according to your needs. This will be the credit line granted to you and will also appear in the contractual documents.
Savings
What does the Savings feature mean?
This functionality refers to the user's ability to view, contract, and close savings products available in Banca Transilvania's offer for individuals.
Which customers are eligible to use this functionality?
The functionality is available only to Banca Transilvania customers, individuals over 18 years old with current accounts.
What types of operations can I perform within the Savings functionality?
- If you don't have savings products:
In the "Savings" section of the "Products" tab, you can view the options for Savings Accounts and Term Deposits. From this screen, you can start the account opening process by selecting a type of savings product from BT's offer.
- If you have savings products:
In the "Savings" section of the "Products" tab, you can view your existing products and get a complete overview of the savings products you currently hold. If you have multiple products of the same type in different currencies, they will be shown in separate sections. Existing savings products are categorized as follows: Savings accounts (including Round Up), Term deposits, Collateral deposits.
How to open a savings account?
Choose "+" from the "Savings" section of the "Products" menu – "I want a savings account" – select the current account from which you want to transfer funds to the savings account – enter the amount – click "continue" – read and accept the Terms and Conditions of the Savings Account and click "confirm".
How do I fund a savings account?
Access the "Savings" section in the "Products" tab - select the savings account - choose the "Add money" option – select the current account from which the savings account will be funded – enter the amount you want to transfer to the savings account – choose "Confirm". You can also choose to transfer the desired amount on a recurring basis, up to a date of your choice.
How do I close a savings account?
Access the "Savings" section under the "Products" tab – select the savings account – Account settings – Close savings account – select the current account to which you want to transfer the existing funds from the savings account – confirm the transfer.
What types of deposits can I open?
You have the option to open any type of classic term deposit from BT's offer.
How do I close a term deposit?
Access the "Savings" section of the "Products" tab – select the deposit you want to close – Close deposit – choose the desired closing option (at maturity / before maturity) – choose "close deposit".
RCA Insurance
What is the RCA Insurance option?
This option allows BT individual customers to view offers and purchase RCA insurance policies directly from BT Pay.
How do I access the RCA insurance issuance option?
The "RCA Insurance" option is available exclusively to BT customers who are individuals and BTPay users.
Within the BT Pay app, you can access the option directly from "My Products" -> Auto -> RCA Insurance.
What documents do I need to issue the RCA policy?
Given that the data about the car and the data about the owner of the car must be filled in, the customer needs the car Registration Number and the owner's identity document. In the application there is a document scanning function to streamline the data completion process.
How do I view the offers?
After successfully completing all the fields in the application related to the car, the owner, and the period, the customer will click the "View offers" button. All insurance offers will then be displayed on the screen, and the user can choose one of the offers for a period of 6 or 12 months, with or without direct settlement. Subsequently, the customer can select the most suitable offer and proceed with the payment of the amount indicated in the chosen offer.
How do I view the issued insurance policy?
After issuance, the customer will be able to view or download insurance policies at any time in PDF format directly within the BT Pay app.
How do I pay for the RCA insurance policy?
Payment can only be made with a card registered in BT Pay. By clicking the "I want to pay" button, the user agrees that the amount for the RCA policy indicated in the selected offer will be debited from the account linked to the card used for the payment.
If the payment is initiated with a credit card, the customer will have the option to select either full payment or pay in 3, 6, or 12 interest-free installments.
How long after payment is the insurance policy issued?
The insurance policy will be issued immediately upon payment in BT Pay and can be accessed or downloaded directly from the BT Pay app.
How long does it take BT Insurance Broker to refund the money in case of a return?
If the customer needs to receive a refund of the premium for the RCA insurance policy, BT Insurance Broker will return the money to their account within a maximum of 5 to 7 working days.
In what case can I request the termination/cancellation of the RCA insurance policy?
The cancellation of the RCA insurance policy can be done in the following cases:
- if there is still a valid issued policy on the same car, in which case only the first RCA policy remains valid;
- to the insurer's decision in case of a request to modify an invalid RCA policy;
The RCA insurance policy can be terminated if the car is damaged.
How do I request the cancellation of the RCA insurance policy?
If you want to terminate the RCA insurance policy for a reason mentioned above, contact BT Insurance Broker by email: vanzari@btbroker.ro
How can I change the details on the RCA insurance policy?
If the customer finds that the information on the RCA insurance policy is incorrect (address, owner details, vehicle registration number, driver details, etc.), they can request the correction of the data on the document by sending an email to vanzari@btbroker.ro.
How long does it take to process requests for termination or modification of data on the RCA insurance policy?
Requests for termination or modification of RCA insurance policies will be resolved within 5-7 working days by the insurers who issued the policy.
All information regarding the request will be communicated to you by BT Insurance Broker vanzari@btbroker.ro and they will also send the necessary documents to the insurer and will inform him about the request.
What should I do if I can’t access the MTPL insurance policy in BT Pay?
If the policy is issued, but is not visible in BT Pay, it is necessary to contact BT Insurance Broker at the address: vanzari@btbroker.ro.
What should I do if the RCA insurance policy has not been issued even though I have completed all the required information?
If the user encounters unforeseen situations when issuing the MTPL insurance policy through BT Pay, they must contact BT Insurance Broker at the address: vanzari@btbroker.ro.
Travel Insurance
What is the Travel Insurance option?
This option allows BT individual customers to view personalized offers based on the needs analysis and to purchase travel insurance policies directly from BT Pay.
How do I access the travel insurance issuance option?
The "Travel Insurance" option is available exclusively to BT customers who are individuals and BT Pay users who meet certain eligibility conditions.
Within the BT Pay app, you can access the option directly from "My Products" - > Insurance -> Travel Insurance
How do I view the offers?
After successfully completing the needs analysis and the policy start period, the customer will see the personalized insurance offer on a screen and can choose the offer or request a new one. Afterwards, the customer can pay the amount indicated in the presented offer.
How do I view the issued insurance policy?
After issuance, the customer will receive the insurance policy in PDF format at the completed and validated e-mail address.
The client receives an email confirming the policy issuance, which includes all the documents from the stream, along with the Insurance Policy issued by the Insurer.
How do I pay the insurance policy?
Payment can only be made with a card registered in BT Pay. By clicking the "Confirm and pay" button, the user agrees that the amount related to the policy indicated in the selected offer will be debited from the account linked to the card used for payment. If the user selects a credit card for payment, they will have the option to choose either full payment or up to 12 installments.
How long after payment is the insurance policy issued?
The insurance policy will be issued within 30 minutes from the moment of payment in BT Pay and will be sent to the customer's e-mail address.
Credit card insurance and overdraft
What is line of credit insurance?
The Metropolitan Life insurance attached to the BT credit card and overdraft provides financial protection in case of death, involuntary job loss, and hospitalization due to accident or illness, depending on socio-professional status.
Are there any additional benefits?
You enjoy up to 3 months of free insurance.
How can I get this insurance?
The insurance can be obtained by BT customers who are individuals and BT Pay users who meet the eligibility conditions. The BT Pay app can be accessed from the "My Products" tab, the Insurance menu, or from the card menu in the Credit Info section.
What are the insurance fees?
The insurance premium is 0.268% of the amount drawn from the credit line in the previous month (example: 2.68 lei for every 1,000 lei used). If you do not use the credit line in a month, you do not have to pay the premium for the following month, but the insurance remains in effect.
What are the steps to activate the policy?
After accessing the "My Products" section -> Insurance -> Credit Line Insurance or Credit Info --> Credit Line Insurance from the BT Pay app, you can view the insurance offer and issue the policy. The documents are sent to the e-mail address confirmed during the policy issuance process.
Home insurance
What is the Optional Home Insurance option?
This option allows BT customers who own a home to issue an optional home insurance policy directly from the BT Pay app or, when necessary, the package consisting of the optional home insurance policy plus the PAD policy.
How do I access the option to issue Optional Home Insurance?
The option is available exclusively to BT customers, BT Pay users, individuals who have or do not have a mortgage loan with BT. In the BT Pay app, the option can be accessed from:
The "My Products" tab - >Insurance → Home Insurance or the Loans → Insurance section.
How do I view the offers?
After filling in and confirming the information about the home and the insured, the customer is directed to the offer screens. Depending on their preferences, they can select the Gold Package or the Silver Package and add the available optional coverages (central heating insurance, electrical damage, emergency technical assistance).
How do I view the issued insurance policy?
After issuance, the policy can be viewed and shared directly from BT Pay, under Insurance → Home Insurance in the "My Products" tab
How do I make the payment for the optional insurance policy or PAD?
- Payment can only be made with a BT card registered in BT Pay. By clicking the "Confirm and pay" button, the customer agrees to debit the account of the selected card.
- Payment is always made in RON. For policies in EUR, the conversion uses the NBR exchange rate on the payment date.
- Customers can also pay in 6 or 12 installments with BT credit cards.
Can I take out a home insurance policy if I don’t have a mortgage loan with BT?
Yes, the home policy can also be issued if you do not have a mortgage loan with BT
What is the validity period of the AEL policy?
The policy is valid for 12 months from the start date.
When does the optional policy's validity start?
- T+1 if there is no active policy
- The day immediately following the expiry of the existing policy (if it expires in less than 30 days)
What is the maximum insurable amount?
The total insured amount (real estate + contents) cannot exceed EUR 500,000 or the equivalent in RON.
What are the content value limits?
The value of the contents must be between 10% and 30% of the property value, but not more than EUR 30,000 or the equivalent in RON.
Can I change the market value of the property?
It can only increase the pre-filled market value. It cannot be reduced below the updated market value in the system.
Is it mandatory to have a PAD policy?
Yes. To issue the optional policy, an active PAD policy for the same property is mandatory.
If there is no active PAD policy, it can be issued directly in the AEL stream, with the start date T+5.
BT Pay Kiddo
What is BT Pay Kiddo?
Functionality that allows the legal representative to grant permission to use BT Pay for minors aged 8-18 years (hereinafter "minor"). This process is carried out exclusively online, ultimately providing the legal representative with a new "Kiddo" option in the "My Products" tab, through which they can view and perform certain operations.
The functionality is addressed:
- Minors aged between 14 and 18 years;
- Minors aged between 8 and 18 years;
What conditions must I meet as a legal representative/guardian to activate BT Pay Kiddo?
To activate BT Pay Kiddo, the legal representative/guardian must have the BT Pay app with completed identification and meet the following conditions:
- For minors aged between 14 and 18 with a bank account, the legal representative must be an individual with an account opened at BT and authorized with sole signature rights on the minor's account;
- For minors aged between 8 and 18 years attached to the parent's account, the legal representative must be the individual account holder.
What conditions must the minor meet to have BT Pay?
To activate BT Pay, the minor must meet the following conditions:
For minors aged 14-18:
- To be at least 14 years old and have an identity card issued in Romania;
- To have an account and card issued in their name;
- To have a phone number registered in the relationship with the bank (the minor's number).
For minors aged between 8 and 18 years attached to the parent's account:
- To be at least 8 years old.
How do I activate BT Pay Kiddo?
As a parent/guardian/legal representative of a minor over 8 years old ("the minor"), if you want to give them the opportunity to access/use BT Pay for minors, you can do so directly from your app by selecting the "Kiddo" option in the My Products tab and following the steps in the app: completing the identification process if applicable, accepting the legal terms for this feature, granting consent for the processing of biometric personal data of the minor aged 14-18 years, providing the minor's personal data consisting of the phone number registered with the bank on their account and the CNP of the minor aged 14-18 years, or the phone number, the minor's CNP, and full name for those aged 8-18 attached to the parent's account. Alternatively, for minors aged 14-18, you can also grant permission to use BT Pay for minors at a BT branch.
How does a minor activate BT Pay?
- For minors aged 14-18:
After the parent grants permission to access/use the BT Pay application, the minor must download the BT Pay application from the App Store/Google Play/Huawei AppGallery and follow the enrollment steps in the application.
- For minors aged between 8 and 18 attached to the parent's account:
In order to grant permission for minors to use BT Pay, the parent BT Pay user will access the BT Pay Kiddo feature from their own app and provide the Bank with the requested information, namely the minor's personal numeric code, first name, last name, and phone number. When granting access, the parent will also request the issuance of a card for the child, which will be issued to the parent's account and linked to a dedicated sub-account.
After the parent grants permission to access/use the BT Pay application, the minor will install BT Pay from the dedicated stores mentioned above, using the phone number declared by the parent at the time of granting permission. The parent authorizes the installation of the application and the addition of the BT Kiddo card by unlocking the phone from the BT Pay application and by entering an OTP code sent by SMS to the parent's number, which the minor will enter in their application. The minor will tap the "+" button at the top right of the screen, see the card, and verify its registration in BT Pay through an OTP sent by SMS to the parent's number. Subsequently, the minor will have access to BT Pay functionalities dedicated to minors over 8 years old.
I am a minor and I have BT Pay, what operations can I do?
For minors aged 14-18:
- Registration of BT cards in the app;
- Payments by phone at the POS; for Android phones, payment is made with BT Pay. For iOS users, the card can be added to Apple Pay directly from the BT Pay app, in accordance with the conditions set by the app provider, including age requirements.
- Send money;
- Request for money;
- Displaying card data and confirming online payments;
- Temporary or permanent card blocking;
- Cash withdrawal from contactless ATM or using a code generated in the app;
- View card balance, card transaction history and view card expenses by categories;
- RoundUp Activation;
- Activate offers in the Prizes on the move section.
For minors aged between 8 and 18 attached to the parent's account:
- Payments by phone; for phones with Android operating system, payment is made with BT Pay. For phones with iOS operating system, the card cannot be added to Apple Pay, according to the age conditions imposed by the provider, namely at least 16 years old;
- Request money from the parent who granted permission to use the BT Pay application;
- Cash withdrawal from contactless ATM (with BT Pay using NFC technology for Android phones, or using the card;
- Balance view;
- View card expenses and transaction history.
I am a legal representative/guardian and I have granted the minor permission for BT Pay, what operations can I perform?
- For minors aged 14-18:
After adding a BT card issued in the minor's name, if it is linked to the minor's personal account, the parent can do the following:
- Set trading limits
- Temporarily or permanently block/unblock the card;
- View your card balance
- View transactions/transfers made by the child
- For minors aged between 8 and 18 attached to the parent's account:
After issuing the card on the parent's sub-account and adding it to the child's app, the parent will have the following information and actions available in the "Kiddo" tab:
- modification of transaction limits related to children’s cards;
- Temporary or permanent card blocking/unblocking; adding funds: the user will select the card from which they want to make the transfer (only BT cards issued on the account holder's name are accepted, and the transfer will be made automatically to the child's card;
- view card balance;
- View transactions/transfers made by children.
For how many minors can I request access to the BT Pay Kiddo app?
- For minors aged 14-18, you can add up to 5 minors
- For minors aged between 8 and 18 years, you can add up to 5 minors
Do I have transfer limits if I am a minor?
For minors aged 14-18, the maximum transfer limits per day/card are:
- sending money 2,000 RON and 400 Euro in max. 10 transactions/day.
- maximum collection of 2000 RON and 400 euros in max 10 transactions per day.
For minors aged 8 to 18 attached to a parent's account, the maximum daily transfer limit (receiving money from the legal representative who granted access) is 2,000 RON in up to 10 transactions per day.
The minor has changed their phone number, what should I do?
- For minors aged 14-18
It is necessary to first update the phone number with him in the bank's system. This can be done either online (if you have access to the previous phone number) or at a BT branch. After the update, you must access the "Kiddo" button to select the minor for whom you want to make the change and enter the new phone number. After following the steps in the app, the minor must reinstall the BT Pay application and the identification process will resume. If you do not want the minor to be identified in BT Pay, you must go together to a BT branch.
- For minors aged between 8 and 18 attached to the parent's account:
The parent who gave the child access to BT Pay and created the connection must re-enter BT Pay, add the new data, and the child must reinstall the application.
The minor has uninstalled the BT Pay application, can I still see the "Kiddo" tab?
- For minors aged 14-18:
In case the minor uninstalls the application, the minor’s legal representative will be able to perform the operations mentioned above in the BT Pay Kiddo option. The BT Pay Kiddo option will no longer be visible if there is no BT card linked to the minor’s personal account in the minor’s BT Pay application.
- For minors aged between 8 and 18 attached to the parent's account:
In case the minor uninstalls the BT Pay app, their legal representative will still see their card in the BT Kiddo tab. The minor can reinstall the app by repeating the initial setup steps and getting authorization from the parent.
What happens when the minor turns 18?
At least 30 days before turning 18, the minor will receive a notification in the app about restricted access to BT Pay features for minors. Upon turning 18, the user must reinstall the app and complete the enrollment process using their newly issued ID card. The new ID card must be updated in the bank's system beforehand.
Are there any fees for BT Pay Kiddo?
For information regarding taxes and commissions, please go through the list of taxes and commissions in BT Pay.
How can I open an account for my child?
To open an account in the name of a minor, you must visit any BT branch together with the minor aged between 14 and 18 years, their ID card, and their birth certificate.
Is there a possibility of connection for the second legal representative (parent)?
- For minors aged 14-18:
Yes. If a legal representative of the minor has granted permission to use BT Pay for minors, it is allowed at any time to log in to the minor's user account in BT Pay by a second legal representative of the minor, provided that they are also authorized on the minor's account. The steps the second representative must take are similar to those for logging in the first representative.
- For minors aged between 8 and 18 years:
A minor between 8 and 18 years old can obtain access to BT Pay from a single legal representative.
How can a parent withdraw money for minors aged 8 to 18 attached to the parent's account?
The parent who created the connection can withdraw the money by accessing the "Take the money back" button.
Add money to BT
Add Money option means?
Functionality that allows the BT Pay user to transfer one-time or recurring amounts from the account linked to a non-BT card registered in BT Pay to an account linked to a BT card.
How do I access the Add Money option?
The option is allowed exclusively to BT customers, individuals who hold a BT current account, BT Pay users, who have at least one BT card and one non-BT card registered in the application.
Within the BT Pay app, you can access this option on the main page by selecting the To me -> Add money button.
What are the steps to set up the Add Money option?
After accessing the options button:
- The user will choose the non-BT card enrolled in the wallet from which he/she wants to set up the transfer;
-On the next screen, the user will choose the BT card registered in the app where they want to receive the money;
-Subsequently, the user will be able to enter the amount of the transfer in lei that they want to make from the non-BT card to the BT card, its details, and choose the desired recurrence: weekly, monthly, or bimonthly.
Is this operation commissioned?
For this operation of transferring the amounts to the BT card, you will not be charged a commission by BT.
However, fees related to this type of transfer may be applied by the issuing bank of the non-BT card. Please verify this information with the issuing bank.
What are the transfer limits when using the Add Money option?
The maximum value of amounts transferred using the "Add money" option is 30,000 lei/month/client, regardless of the number of transfers made.
How long does it take to transfer from a non-BT card to the selected BT card when setting up a recurring payment?
The transfer is made instantly on the date set by the user as a recurring date for moving the amounts from the non-BT card to the BT card: weekly, monthly, or bimonthly, if this amount is available in the account linked to the respective non-BT card. If the user does not have that amount in the account linked to the non-BT card, the transfer will not be made.
What happens to the recurring transfer set up from a non-BT card that has been subsequently closed?
If at the time of the transfer, according to the appellant, the non-BT card is identified as closed, the transaction is not completed successfully and the user receives a notification in BT Pay about this situation.
What happens if I want to delete a transfer set with a certain recurrence through the "Add money" option?
The user can delete a recurring transfer set by the "Add money" option at any time. To do this, they must access the list of recurring transfers, select the desired transfer and initiate the deletion action. Before completion, the user will have the opportunity to confirm or cancel the deletion.
Add money to BT for diaspora customers
For BT users who wish to fund their BT account using a card issued in another country, this option is available for cards issued in the Member States of the European Union, as well as in the United Kingdom of Great Britain.
Granting Non-card Loans
What is the option to grant a non-card credit in the BT Pay application?
The option to grant a non-card loan is a service offered by Banca Transilvania that allows you to apply for a non-card loan 100% online, based on simplified documentation.
How do you access the non-card credit option in the BT Pay app?
To access the option to grant a non-card loan, you must be a resident individual, be a BT customer, be between 18 and 64 years old, not be employed by the BT Financial Group, and have declared your income to ANAF.
What non-card credit products can I access in the BT Pay app?
Currently, through the BT Pay app you can apply for an unsecured personal loan.
You can configure your loan according to your needs. You can choose a personal loan with or without insurance, with a fixed or variable interest rate, and monthly installments that are either equal or decreasing.
How can I apply for a personal loan through BT Pay?
The application for a personal loan can be initiated from the "My Products" tab, by accessing the "Credits" menu.
If you already have a loan from Banca Transilvania, the "Loans" menu shows the details of your loan, and a simple swipe on the screen reveals the option to apply for a personal loan.
How much can I apply for with a 100% online personal loan?
The minimum amount that can be granted through the BT Pay application is 5,000 RON and the maximum amount cannot exceed 120,000 RON.
For what period can the 100% online personal loan be requested?
The personal loan can be requested for a period between 1 year and 5 years.
What are the stages of granting a personal loan?
To obtain a personal loan 100% online, you must complete the following steps:
- Access the "Loans" tab in the "My Products" menu and request a personal loan simulation;
- Set up the loan and enter a series of information regarding: the amount requested, the term, the interest type, the installment type, and the income collection account;
- When you select the interest type and installment type, a separate page will open with an informative note, which we recommend you read to choose the best option for you;
- You analyze the loan offer with insurance and the loan offer without insurance, select the option that best suits your needs, and apply for the loan online;
- Read "Information on the processing of personal data" and give your consent to the processing of personal data and biometric data.
If you have chosen a personal loan with insurance, your consent is required for the insurer to cover the outstanding balance or the monthly installment in case of an unforeseen event;
- Confirm and validate the data in the ID or request their update if the data displayed in the application is no longer up to date;
- Validate the e-mail address by entering the code received by e-mail;
- You fill in certain personal data regarding: marital status, residential status, level of education, current profession, type of employment contract, payment obligations, the date on which you want to pay the monthly installment, group membership, and declare whether or not you have other loans under review;
- You take a selfie according to the instructions displayed in the application;
- You confirm that all the data entered is correct and sign the ANAF consultation agreement.
If you have an ANAF agreement signed in the last 24 hours, the signing step will no longer be necessary;
- You accept the offer presented for the granting of the personal loan. By accepting the offer you agree with the amount offered, the period of the loan and the related cost;
- You go through the documents and electronically sign the loan documentation;
- You receive the electronically signed documents at the previously confirmed e-mail address.
How much time do you have to complete the loan application?
After filling in the requested information, within 24 hours you must proceed to the next step and sign the ANAF consultation agreement. If you fail to do so, your application will expire and you will have to start the process from the beginning.
After signing the ANAF consultation agreement, you must sign the contractual documents related to the personal loan within a maximum of 24 hours. If you do not meet this deadline, your application will expire and you will need to start the process over.
What software is used for electronic document signatures?
The BT Pay application uses the Asseco and AlfaTrust services for the electronic signature of documents with qualified electronic signature.
How long does it take to access the personal loan amount?
You will receive a notification from your bank when money has been transferred to your account.
The amount granted can be accessed in just a few minutes after completing the process and signing the personal loan agreement.
How can I initiate a partial early repayment from BT Pay?
The partial early repayment of loans can be initiated from BT Pay by accessing the Credits button in "My Products," then selecting the Partial Early Repayment option.
Can co-debtors/guarantors initiate a partial early repayment through BT Pay?
No. The partial early repayment from BT Pay can only be made by the credit holder.
What types of loans can be repaid early via BT Pay?
In BT Pay, loans granted to individuals can be repaid in advance.
The following are excluded in the first phase:
- study credits
- Work&Travel credits
- APIA credits
- loans migrated from the OTP portfolio
Can the loan be fully repaid through BT Pay?
No. Through BT Pay, only partial early repayments can be initiated at the moment.
Can several early repayments from BT Pay be initiated in one day?
No. Only one early repayment per day can be initiated per loan.
Can I initiate an early repayment at any time slot?
No. Applications are processed Monday–Friday, between 08:00–18:00.
Can early repayments be made on the loan's maturity date or on its due date?
No. Early repayment cannot be processed on the due date or maturity date.
Can any amount be refunded or is there a minimum threshold?
Yes, there are rules:
- The amount must be more than 10 RON/EUR/CHF.
- The amount must be higher than the remaining loan balance to be repaid.
- If the amount is less than the monthly installment, the refund can only be processed with the option:
Reduction of the monthly installment amount while keeping the remaining loan term unchanged.
Can the early repayment be processed if the available balance in the account only covers the repayment amount?
No. There must be enough available in your account to:
- Amount to be refunded
- early repayment fee, if applicable
Is early repayment allowed from an account opened in a currency other than the loan currency?
No. In BT Pay, only accounts in the currency of the credit are displayed.
What components can be reimbursed through BT Pay?
You can select as a refund method:
- Principal repayment + interest + fees
- Refund only from the main account
Can I download or distribute the new charts from BT Pay?
Yes. Both the graphs in the simulation and the new graph generated after the refund is completed can be downloaded or shared.
Am I informed about the fees charged?
Yes. On the "Confirm Transaction" screen, the following appears:
- Available Balance
- Beneficiary of the operation
- Amount refunded
- Early Repayment Fee Amount
- Transaction details
Investments
What does investing in investment funds through BT Asset Management involve?
Investing in investment funds involves purchasing fund units at varying prices. What sets them apart from other products is that through a fund, you can invest in bank deposits, bonds, government securities, and shares of companies listed on various stock exchanges, depending on the investment policy of the selected fund. Essentially, these financial products provide access to multiple instruments that are typically bought from separate entities.
How can I invest in investment funds through BT Pay?
The first step involves accessing the "Investments" button and signing the intermediation contract. Then you have the opportunity to invest in any of the 14 funds administered by BTAM, available in the application.
What types of investment funds can I purchase through BT Asset Management?
You can access investment funds denominated in RON, EUR, and USD. Depending on the portfolio composition, these are fixed income funds, mixed funds, or equity funds. Each fund has its own specifics, so you can consult the details by accessing the fund of interest and the "Information" section.
Is there a minimum amount for the first investment in BTAM funds?
Yes, the minimum amount is between 50 and 100 RON depending on the chosen fund for funds denominated in lei, and 25 EUR/USD for investment funds denominated in EUR/USD.
How can I monitor the evolution of my investments?
Within the "Investments" menu, you will find the chart showing the total equivalent investments in RON, with the breakdown of the result presented both in absolute value and as a percentage. Additionally, each investment fund displays its performance in the fund's currency, shown as both a percentage and an absolute value. Furthermore, by accessing each fund, you can view the graph illustrating its performance over periods of 1, 3, and 5 years.
What are the risks associated with investing?
Investment funds are not guaranteed, and past performance is not a guarantee of future results. Therefore, choose funds that you understand and with a level of risk that suits you.
What taxes and fees apply to investments in investment funds?
It is important to know that no fees are charged on investments, and redemptions are also commission-free, regardless of the holding period of the redeemed fund units. In the case of redemptions, any resulting gain is taxed according to the legal framework.
How can I redeem my investments?
Simple. Access the fund screen and select the "Sell" button. Choose the current account where you want to receive the money, select the type of redemption: partial (enter the amount) or full, then sign the transaction. Please note that payment of the amounts due from the redemption of fund units is made within 2 business days.
Can I schedule recurring investments in investment funds through BT Pay?
Of course. In the "Investments" menu under the My Products tab, you will find the "Invest recurring" option, which lets you automate investments from your current account, specifying the amount and date you prefer.
Nu am investit până acum în BT Asset Management. Care sunt pașii pe care trebuie să îi urmez și ce documente sunt necesare?
To buy fund units in the investment funds managed by BT Asset Management, you need a current account with BT in the currency of the fund and to complete the enrollment process through BT Pay, which takes just a few seconds. We do not require any additional documents beyond those provided when opening your business relationship with BT.
How long does the investment process take?
From an operational point of view, the process of buying fund units is very fast. In "Investments" you choose the fund of interest and the "Buy" option, then select the current account from which you want to initiate the investment, enter the amount and sign the transaction. Note, the issuance of fund units is made on the business day following the one on which the value of the investment was credited to the fund's account, but you can always view the "Pending transactions" section
How quickly can they redeem their investments and receive the funds in their account?
The initiation of the redemption operation is done by accessing the fund screen and selecting the "Sell" button. Subsequently, you select the BT current account to which you want to transfer the amount, the redemption method, partially or fully, then sign the transaction. Note that the payment of the amounts due from the redemption is 2 working days, and the amounts are paid into the BT current account, as a rule, after 3:00 PM
How can I check the transaction history for investment funds?
Quite simple. In "Investments" you can find the "Documents" section where, for each investment fund, you have access to your transaction history, as well as the option to generate the investment account statement.
How long does the approval process take to open a business relationship with BT Asset Management?
You must make sure that your personal data is updated at Banca Transilvania. Access to the investment funds managed by BT Asset Management is done in simple steps. This process should take a few minutes.
Can I make investments immediately after joining?
Of course. After signing the brokerage contract, you have access to all 14 open investment funds for purchases. Just go to the "Investments" menu and select "Invest".
What should I do if I encounter difficulties during the membership or purchase process?
We hope you are not in this situation. If you still encounter problems during the investment process or when you want to invest, you can contact BT from the Contact section of BT Pay or by calling BT Asset Management at the Call Center number 021.9128.
What is the price at which purchase or sale orders for fund units are executed?
At open-ended investment funds in Romania, authorized by the Financial Supervisory Authority, subscription and redemption transactions are carried out at an unknown price. Thus, for a subscription or redemption request submitted on day T, the price at which the fund units will be allocated or cancelled is known on day T+1 (the next business day), in the afternoon, after the certification of the net asset value by the Depositary of the investment fund (BRD-Groupe Societe Generale, in the case of investment funds managed by BTAM).
On the website, www.btassetmanagement.ro the updating of the prices of the fund units is done daily, at the end of the day. Thus, in the first part of a working day, the displayed price is the one valid for the operations recorded on day T-2 (where T = current day), and at the end of the day the price is updated with the value valid for the operations recorded on day T-1.
Pensions
How do I become a participant in the optional pension funds managed by BT Pensii?
You can sign the individual act of joining the optional pension fund directly from the BT Pay application, or, if you prefer, you can go to a BT unit to sign the document.
To contribute, you have two options:
- Directly from your bank account, through BT Pay, to the chosen fund.
- Through your employer, to whom you can send a copy of the membership document. He will withhold your contribution from your gross salary and transfer it to your optional pension account.
Once the contribution is allocated to your account, you will receive aS MS Confirmation.
You can check the status of your optional pension account at any time in the appBT Pay.
How can I join the optional pension funds through BT Pay?
The first step is to access the "My Products" tab, click the "Investments" button, and select the pension fund(s) managed by BT Pensii you want to join. Then set the monthly contribution amount from your bank account and the date, and the final step is to sign the membership agreement. After the contribution is allocated to your account, you will receive a confirmation SMS. You can check the status of your optional pension account anytime in BT Pay. You can cancel or modify your monthly contribution.
What are the optional pension funds managed by BT Pensii?
BT Pensii manages two optional pension funds, both in RON and part of Pillar III: My Pension and My Pension+. The My Pension+ Fund was taken over from BRD Societate de Administrare a Fondurilor de Pensii Private S.A. and is now managed by BT Pensii.
Is there a minimum monthly contribution amount for the optional pension funds managed by BT Pensii?
Yes, the minimum monthly contribution to My Pension is 60 lei, and to My Pension+ the minimum monthly contribution is 50 lei; the maximum contribution is 15% of your gross monthly income or of the income assimilated to it.
How can I track the progress of my contributions to voluntary pension funds via BT Pay?
In the BT Pay application, inInvestments, a chart showing the total balance is available, along with details on the outcome of the investment — both in absolute and percentage terms.
In the subsectionDetails, you can view information such as:
- Current balance
- Contribution value
- Number of fund units allocated
- Date of last contribution
- the evolution of the fund (NAV and the return over the last 5 years).
What are the benefits of voluntary pension funds?
- You accumulate amounts to use when you retire from activity
- You have flexibility: you can contribute individually, and your employer can also contribute on your behalf, offering an extra-salary benefit. You can stop and resume payments at any time or change the monthly amount.
An important advantage is the tax deduction:
- Your own contributions are exempt from income tax if the amount is withheld and transferred by the employer, within the limit of 400 euros/year (approximately 165 lei/month).
- Likewise, the contributions offered by the employer are non-taxable within the same limit of 400 euros/year.
These tax incentives can be applied individually or cumulatively, depending on the type of contribution (personal or employer's).
What are the risks associated with voluntary pension funds?
The previous performance of the fund is not a guarantee of future results. Therefore, choose the fund(s) you understand and with a risk level comfortable for you.
The investment universe of the funds managed by BT Pensii includes financial instruments such as government securities, corporate bonds, listed shares, and bank deposits.
My Pension is suitable if you are more dynamic or have a long time until retirement (20+ years). Over the long term, higher risk can yield greater rewards.
My Pension+ guarantees that you will not withdraw less than the amount of net contributions allocated to your account (guarantee offered in case of withdrawal of funds according to legal regulations, after the age of 60 or in case of death).
What taxes and fees apply to the optional pension funds managed by BT Pensii?
The administration fee for My Pension, which is deducted daily, as a percentage of the Fund's total assets, is 0.0064% per day; The fees and commissions incurred by the fund can be consulted in the Prospectus: btpensii.ro/documente-si-formulare/prospecte/pensia-mea
The management fee for Pensia Mea + is 0.1625% monthly of the Fund's total assets. The fees and commissions incurred by the fund can be consulted in the Prospectus: btpensii.ro/documents-and-forms/prospectuses/my-pension-plus
When can I claim the accumulated money?
The money you accumulate within the optional private pension can be withdrawn at any time after reaching the age of 60 or in the case of a disability pension. In the event of death, the legal heirs can claim the equivalent value of the accumulated asset. The payment of the net personal asset can be made as a lump sum or in installments, according to the established schedule.
How long does the contribution allocation process take?
The allocation to your pension account can take up to 4 working days from the date of collection. After the contribution is allocated to your account, you will receive a confirmation SMS. You can check the status of your optional pension account at any time in the BT Pay app.
How can I check the history of contributions allocated in BT Pay?
Quite simple. In "Investments", you select the investment fund in which you participate and have access to your contribution history, as well as the option to generate the pension account statement from the "Documents" section.
What should I do if I encounter difficulties during the accession process?
We hope you are not in this situation. If you still encounter problems during the membership process, you can contact BT from the Contact section of BT Pay or by calling the BT Call Center: 0264 308 028.
Can I find out from BT Pay if I am a participant in Pillar 2?
Yes, in BT Pay you can check where your privately managed Pillar II pension is held. From the card carousel, select Pillar II and enter the required information in the "Check" section.