1. The data operator and the data subjects
Banca Transilvania S.A. (hereinafter also referred to as "the bank" or "BT") with the identification and contact details presented in General information note regarding the processing and protection of personal data belonging to BT Clients, vă prelucrează date cu caracter personal dacă utilizați platforma- BT VISUAL HELP (denumită în continuare „platformă”). Ca utilizator al platformei, sunteți persoana vizată de această prelucrare.
BT Visual Help is a platform offered to BT customers (individuals or legal entities) who have at least one current account opened in their name at BT and a card attached to it, under the conditions provided by Terms and conditions of use BT Visual Help, which we recommend you consult.
2. The purposes and grounds for data processing. Categories of personal data and the consequences of refusing to have your data processed
- For the verification of identity and the quality of BT client
In order to be able to use the platform, we will need to verify if you are a BT client holding an individual account, and in the case of corporate clients, a legal representative thereof. We carry out these verifications in accordance with our legal obligations and because we have a legitimate interest in preventing fraud. For the purpose of identity verification, we will verify you the phone number you are calling from, to ensure that this is the one you declared to the bank.
In case legal entities* we also collect additionally and verify unique registration code (respectively the Tax Identification Number in the case of legal persons, including in the case of authorized natural persons or the fiscal registration code - CIF - in the case of persons practicing liberal professions).
*Although information about legal entities is generally not considered personal data, those of entities such as P.F.A., I.I., individual forms of practice of certain liberal professions (e.g., individual law firms, notaries, bailiff offices, doctors, etc.) - hereinafter referred to as "professionals" - are subject to the personal data regime and we will process them accordingly.
If, based on the phone number you are calling from, we identify that you are BT Pay user and meet the eligibility conditions (e.g. you have at least one card enrolled in the application, you have completed the identification process required for BT Pay, etc.) you will be able to confirm your identity by accessing (within the time limit) a push-type notification, which you will receive in this application.
On the other hand, if you are not a BT Pay user, if you use this application but do not meet all the eligibility conditions for identity confirmation through it, or if you do not wish to confirm your identity through BT Pay, you will be directly asked to enter the personal data consisting of CNPand, as appropriate, the unique registration code (this last one, if you request access for a professional client).
Refusal to approve identification by one of the methods mentioned above will make it impossible to verify your quality, so you will not be able to use the platform.
- For the provision of BT services offered within the platform
After your identification, you will be able to perform the operations provided within the terms and conditions of this platform. For this purpose, we will process, based on the execution of the contract you have concluded with the bank, the following information, which is personal data when it belongs to natural persons or professionals:
- account details: account name, currency, IBAN, balance, number of Star points for credit card accounts included in the Star BT loyalty program, details of transactions, blocked amounts and payment obligations, in accordance with the provisions of the BT VISUAL HELP Terms and Conditions of Use
- the e-mail address declared in the relationship with the bank to which the current account statement or credit card account statement is sent, for a requested period, as well as for communications after the registration of the dispute request of a card transaction, when further communications are necessary for the resolution of the case
- list of IBANs of current accounts opened at the bank
- card details/ cards: card type (Visa/ MasterCard), product name, cardholder/ card user name, card number (first 4 and last 4 digits)
- information about daily trading limits: number of transactions, cash withdrawal from ATM, card payments in stores, online payments with CVV, online payments without CVV
- information about non-card loans: product name, credit account, installment amount, currency, next installment date, last paid installment date, loan maturity date, loan origination date, interest rate, type of interest, original loan balance, current loan balance, information about loan arrears: principal overdue, interest overdue, commission and penalty
- information about deposits: product name, account, currency, current amount, interest rate, establishment date, maturity date, interest up to date, capitalization
- information about savings accounts: product name, account, currency, current amount, interest rate, date of establishment, current interest
- information about active seizures
3. The period for retaining personal data processed within the BT Visual Help platform
Your data, as a BT client, as well as the data regarding operations carried out through BT Visual Help will be kept for a period, usually, of 5 years from the termination of the business relationship of the individual or legal entity client with the bank, according to the applicable legal provisions in the field of customer knowledge, except in situations where other legal provisions require further retention of the data.
Any other data entered into the platform or to which BT had access will be kept for a maximum period of 3 years from the date you stop using the platform, except for situations where the law provides a different term, in which case the term provided by law will apply.
4. Recipients of the personal data processed within the BT Visual Help platform
For some of the personal data processed within the platform, access may be granted, according to the need to know, to service providers who support us in offering the platform, who act on this data as an authorized person of the bank.
5. The rights of the data subject
In accordance with the provisions of the General Data Protection Regulation (“GDPR”), as well as other applicable normative acts in the field of processing and protecting personal data, as a data subject (BT client) of the processing of certain personal data in the context of using the BT Visual Help platform, you benefit from the rights detailed within General information notes regarding the processing and protection of personal data belonging to BT Customers, integral part of BT Privacy Policies, found on website Banca Transilvania including in the section Privacy Hub a acestuia, sau, la cerere, în orice unitate a băncii.
In the mentioned general note, you will also find details about the ways in which you can exercise these rights.
6. Other mentions
This specific information note can be found anytime on the bank's website www.bancatransilvania.ro, in the section Privacy Hub or you can obtain it on request from any BT unit. We may review this information at certain intervals, without creating less favorable conditions in terms of personal data processing and protection.
If, at any time, you consider that the way BT intends to process personal data on the platform does not comply with legal provisions and/or your requirements, you can notify us of these aspects at the contact address of the BT data protection officer dpo@btrl.ro and/or stop using BT VISUAL HELP.
